My partner and I took our Advanced Open Water training through Adventure Scuba, and this course was a relatively terrible experience for us. Please note that due to character limits, this is an extremely short-form version of my full review, which you can find here: https://www.facebook.com/Aroarus/posts/10221231922416116
A) Our main problem was with John, the instructor, whom we found incredibly unprofessional. This came in three main forms (examples for all three listed on full review): 1) He was not a good teacher 2) He was crass 3) He did not respect his students.
1) Not a good teacher - John was simply not a good teacher, and did not offer the quality experience we expected from a PADI instructor teaching an advanced course.
2) Crass- Throughout the weekend, John made a series of crass and inappropriate comments and jokes. Some of John's jokes and comments were completely inappropriate. Others would have been fine amongst friends, but never from a teacher to students. Additionally, the power dynamic was such that it was very hard for any of us to speak up - we had invested a LOT of money and a fair amount of time into this weekend to get our certifications, and he had the power to make that all moot if he felt like it.
3) Did not respect his students - It did not feel like John respected his students, their time, or their learning. He actively mocked his students and refused any discussion or questions from the students while in the water.
B) Unprepared student was added to the class last minute
Our second problem was the last minute addition of a completely unprepared student. At the last minute, a new diver who only got Open Water certified 2 weeks ago was added to the lesson. She also had not done the online component of the AOW course, and did not have any of the basic concepts like how to use a compass.
As a result, John had to spend a lot of time working on basics with her and keeping her safe. I think that was the right call for safety, but it definitely detracted from our experience as students in what was supposed to be an advanced course. It is the responsibility of the shop to match qualified students with courses, to protect the quality of their course for the other students. Not doing so is a sign of profiteering at the expense of your students.
C) True cost of the course was unclear
Our third problem was that the true cost of the course was not apparent until after we were already committed - a list price of $495 ended up being close to $850/person, and was incredibly overpriced compared to alternative options because of the items that were not included.
To compare this, local dive shops near Dutch Springs offers an all-inclusive package (online course, all gear, park admission, tank fills, etc) for $300/person. A destination dive resort in Belize offers an all-inclusive course for $400/person. What we fundamentally didn't grasp until we were committed was how unimportant it was that the dive shop be local to our home - given that we were going to have to transport everything ourselves, that was actually much more of a hassle than working with a shop near Dutch Springs.
D) Conclusion
I cannot recommend classes at this shop to anyone, and will be actively steering my friends away from it. I think it's a fine retail operation, but open-water classes here should be avoided. I do not think that John Cassidy should not be responsible for student safety and learning, nor should he be in a position of power over women. Given that he is likely to keep instructing, I hope this helps anyone signing up for a class with him be very aware of what they are getting into from a humor and professionalism standpoint - especially female and transgender students. read more