I ordered an Ohio State University logo'd scrub top and pants for my wife on 12/1/15. This was for a birthday present for her from our kids. Her birthday is 12/6. Initially the communication was great as they let me know they got the order, then they let me know over 2 different emails that due to the holidays, it would be between 15 and 30 business days before the order was available.
I received a package on 1/28/16 (39 business days after the order). It was just the pants. But hey, I was happy I got the package. By this time, my inquiries became a little more frequent and were almost never responded to within a reasonable period of time, some not at all.
Today is 3/8/16 and I still do not have the top. They say..."the embroiderer is backed up and the top is on back-order." For those keeping track this is now the 66th business day since the order. Scrubadoo has offered to refund the portion of my order, but I'd really just like the full order. I send emails and days later (maybe) I get a response. I call their customer service number and I always get an answering machine. Never a live body. How small is this place anyway?
I'm just a little customer who tried to order a present for his wife from her kids. I realize I did not order hundreds of articles, but seriously, its been 3 months and we're waiting on the completion of an order of a relatively common item.
How hard can it be?
Go somewhere else. read more