It was a trip for the men's department. All the sales associates were welcoming throughout the store. Great selection of merchandise. I bought a pair of Allen Edmonds Reserve sneakers from Leo. He was helpful just enough, and nice to talk with. We stopped on the second floor for a delicious lunch. Very small and we sat at the counter and it was perfect end to a day doing a little shopping. We love Bergdorf's. read more

Purely from my experience dealing with their customer service and the notorious gift card department. Do NOT trust their promotional gift card terms. They're a con business. I'd never have my wife or any of my close ones make a purchase from BG ever again. It's better that BG closes and stops being in business. So much time wasted in dealing with their nonsense. read more

We strolled down 5th Avenue and were mesmerized by all of the high end retail stores and oftentimes also had enticing window displays. Lots of fun to window shop as well as people watch in this bustling part of Manhattan. read more

Bergdorf Goodman - Views of Bergdorf Goodman stores - Men's Clothing Near Me - New York, New York

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The tea experience here is definitely worth the 75$. The three layer tier or treats are so warm and flavorful and the scone was my absolute fav. I tried what tasted like a strawberry tea and the puffs with cavier was my second favorite with my first being the chicken salad sandwich. read more

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When you are this close to Bergdorf Goodman, you must go!! SEVEN level women's store with a completely separate building for men! I could spend all day looking through designer items! The only thing I would love to see if an underground or over the street tunnel connecting the men and women stores! Service was similar to any department store to be honest though we were greeted at almost every section as we browsed then store. The value is comparable to other high end stores with similar service. read more

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Still a lovely high end 5th Avenue staple. The layout for the beauty section is a bit crowded, but lovely still. The selection of .merchandise is sometimes limited, but great. read more

Bergdorf Goodman - Outside - Men's Clothing Near Me - New York, New York

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The food was incredible, but the service was abysmal. The hostess was really nice but that is where it stopped. There were stains on the glass, I asked for a new glass the waitress didn't say anything, just took it and kept walking didn't acknowledge it at all. She then proceeded to not say a word to either myself or my companion until we asked for the check. It also took forever for my dessert to come out when I had got the pre fixe which is supposed to be an hour experience, it was not. We had to ask for more water since my dirty glass was already filled. I think there was training or shadowing going on and the woman that was being trained was more polite than the one training. We really loved the food, but the service is why we wouldn't return or recommend read more

I love the presentation of my cologne that just arrived. Great job! I visit this store every trip to NYC and finally have sales people to call when I see something I want. The selection for men's cologne is decent and the prices are reasonable. read more

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We stopped in for the bathroom. I left my phone in the stall. Security had it within minutes . On my way out from the bathroom the lady that worked at Guerlain stopped my friend and I. We entered the boutique and we ended up getting matching lipstick cases and lip shades. The process was so cute and we had it customized in seconds. They were sold out of a few shades but we were able to settle on one. Since we did so well we went to Hermes beauty. The associate could not even be bothered with me. She didn't even say hello and I had a list of items to purchase. read more

Bergdorf Goodman - Guerlain - Men's Clothing Near Me - New York, New York

Came in to Bergdorf's to buy a Canada Goose jacket. Was helped by a very nice young man named Jalani Harmon. Jalani examples excellent customer service. Jalani works in the men's department. I cannot say enough good things about the level of service that I received here during this very busy holiday season. Thank you Jalani, I appreciate you. Grade: A+++ read more

Bergdorf Goodman - Men's Clothing Near Me - New York, New York

Absolutely loved the speakeasy vibe in the new Ginori 1735 cafe. Tucked in the back of the fragrance section of BG, definitely worth the hunt. Coming here for a work lunch the service was excellent. Daily specials offer a fresh variety from the normal menu. Pleasantly surprised by how quickly we received our items without being rushed. Considering the location and value for some Italian classics without the passport stamp. From sea-bass to lobster ravioli something for everyone in the group. Upon exiting I stopped by and picked up a new fragrance so it was a great way to spend the afternoon. read more

Bergdorf Goodman - New ginori cafe 1735 - Men's Clothing Near Me - New York, New York

There are still secrets to be discovered in this city's commercial labyrinths--spaces that resist the tyranny of the obvious, that demand we become hunters rather than merely consumers. Behind the glittering fortress of fragrance and luxury, past the sentries of crystal bottles and silk scarves, I stumbled upon something that felt like contraband: a café that understood the poetry of concealment. The speakeasy knows its lineage--that proud tradition of hidden sanctuaries born from prohibition's creative rebellion. Here, in the shadow of Bergdorf Goodman's cathedral of desire, Ginori 1735 has crafted something equally subversive: a space that makes pilgrims of shoppers, that transforms the mundane act of lunch into an act of discovery. I had come with the simple purpose of reclaiming time itself--a watch waiting like a patient friend--but found myself drawn into a more complex negotiation with the afternoon. Business called, as it always does, and I arranged to meet a fellow voyager from Future Center Ventures, one of those restless souls who, like me, seeks tomorrow's possibilities in today's conversations. What followed was that rarest of urban miracles: service that understood the delicate balance between attention and intrusion. The daily specials arrived like seasonal psalms, offerings that spoke of kitchens still connected to the calendar's ancient rhythms. Our plates materialized with the efficiency of well-rehearsed theater, yet without the breathless urgency that so often poisons contemporary dining. Here was Italy without the pilgrimage, the Mediterranean's sun-warmed generosity transplanted to Manhattan's unforgiving grid. Sea bass arrived like a letter from distant shores, while lobster ravioli whispered secrets of coastal mornings and patient hands that still remember pasta as prayer rather than product. Each dish carried within it the democracy of good food--something for every palate, every inclination, every hidden hunger of the soul. The afternoon concluded as all good stories should: with an unexpected gift. The fragrance I chose seemed almost inevitable, as if the café's hidden location had orchestrated this final note of sensual completion. Scent, after all, is memory's most faithful servant, and I knew that in years to come, this particular essence would return me instantly to this afternoon's perfect choreography of discovery, nourishment, and the ineffable satisfaction of having found something genuine in a world increasingly populated by its imitations. read more

Bergdorf Goodman - had a great experience with my new watch - Men's Clothing Near Me - New York, New York

Men's Store, 5th Ave - When I grow up I want to be a sales person at this store because most of them appear to do nothing! They just stand around and either ignore you completely or gawk at you endlessly with zero emotion. One sales person was glued to his cell phone the entire time I was in his dept obviously looking at every item on display (he could not be bothered to look at me, let alone speak to me at all). And they seem to have the same employees year after year (is it a union?!)! I also regret to have to apply the tired cliche of upscale store sales help with attitude - you sell clothes in a store for a living, and frankly do not even exhibit a high skill level with that task, just drop the air of uppityness already. The store has a great assortment but it might be my least favorite place to try to shop in all of NYC. read more

DO NOT order online from this place. I ordered an item, tried it on, and returned it the very next day. I had to check in on my refund multiple times because it took so long. The chat feature of their customer service site is useless - it takes hours if not days for an agent to respond, and when they do, they don't help at all. I finally called their hotline number twice, and did reach a human, but both times was told the return was at the warehouse but wasn't processed yet. Finally, on the third call, I'm told I won't be getting a refund because the item was worn. It wasn't. They claimed it was "dirty." It wasn't. I demanded a photo to prove it, and threatened to call the BBB. Only then did they refund me. Clearly they are running a scam business. DO NOT BUY FROM THIS PLACE. Save yourself the time and hassle, and risk of losing your money to these scam artists. read more

Today, I wanted to shop like a non-plebeian. Off to Bergdorf Goodman I journeyed. And I even put on my good sweatpants. Bergdorf Goodman makes Bloomingdale's look like a war-torn country with the GDP per capita of 2 decapitations per household. To clarify: I visited the men's side of 5th Avenue because, well, men usually have better things to do at 2pm on a Thursday than indulge in high-ticket haberdashery, so I was confident that I'd have the entire place to myself. And I did. Bergdorf Goodman isn't a department store. Bergdorf Goodman is a haven from humanity. Nary a voice above 20 decibels. Everyone, even the staff, was dressed like they're ready to go down with the Titanic in first class. Speaking of staff, I was assigned my very own Bergdorfian who lasered in on me like a cheetah to a gazelle, disarmed me with charming conversation, and brought over endless cashmere sweaters for me to test drive. My God, I thought, he's not a staff member. He's a walking, talking markup. And did I mention that there sits a swanky bar located on the second floor of the men's section? Genius. All women's retail establishments take note! There should be a pub in every store so that men can wait in drunken dignity while their wives shop with abandon. Besides, after a healthy amount of libations, even the Bergdorf Goodman price tags start to look blurry. If sobering remorse is to follow later then one can easily chalk it up to spending while under the influence. Do yourself a favor. Part with your pelf at Bergdorf Goodman. Equality is overrated. read more

Celebrating my birthday at Bergdorf was nothing short of iconic. From the moment we arrived, the experience felt special and elevated. The food was excellent, beautifully prepared and absolutely delicious; and the service was outstanding. Attentive, polished, and genuinely warm, the staff made us feel celebrated without ever feeling rushed or overlooked. Bergdorf delivered elegance, quality, and unforgettable hospitality. A perfect place to mark a special occasion, and a birthday I'll always remember. read more

We were here on a celebratory trip and wanted to have a champagne in the 2nd floor cocktail bar. We chose this bar because of the no pet policy, as we have serious dog allergies. When we arrived there was a man with a large dog at the bar passing the dog food in bits. Staff said they cant enforce the no pet rule!!!? But they can enforce no smoking rule? Celebratory drink ruined. Who and why would someone want to take a dog in the store, let alone a bar of this standing. What an inconsiderate dong owner, well idiot really. You need to review your policy. read more

The men's store cafe is a good place to quietly lunch and use a store card to pay. Good experience there.

Season after season, a stop to shop at BG's handbags and shoes departments I must make. A visit to their lingerie, jewelry, kids, and, my favorite at-the-moment designer departments when needed. Fabulous personalized service throughout the entire store. As anticipated, elegantly decorated for the season is this Grande Dame of 5th Avenue! CHEERS! read more

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I returned a ($1,500) item 6 WEEKS AGO and I confirmed Bergdorf received it. They have still not given me a refund! I have spent HOURS on the phone with them. They keep saying "in the next day or two you will get a refund & sorry." So did they steal from me $1,500? Wow...I'm shocked... read more

Visiting Bergdorfs is my favorite tradition when in NY. Though I truly love every interaction with the BG team, my favorite people are Daisy and Emily in Jewelry. For the last several years, I plan my visits when I know they'll be working! I value their perspective as I consider investments. Bergdorfs has become more than a department store to me. It's an experience that's now an important part of my traditions and celebrations. I'm grateful to the entire team but, especially Daisy and Emily, as I've become more educated about jewelry designs and artists. read more

Do NOT order online from Bergdorfs!. Bergdorf Goodman sent my daughter in Chicago multiple pairs of Cucinelli shoes in various sizes. My daughter tried them all on and didn't like the look or fit. She never wore them except across her carpeted floor as she was trying them on! Bergdorf Goodman sent two pairs back to my daughter alleging (falsely) that they had been worn. When my daughter called they were officious and stubborn and would not refund the money! DO NOT ORDER ONLINE FROM BERGDORFS! James C. read more

Bergdorf Goodman - This is one of the shoes (two pairs) that Bergdorf rejected return of! - Men's Clothing Near Me - New York, New York

Posting one individual review for each individual shoe Bergdorf's claimed had been worn but even a blind man could see that they haven't been. Picture attached. Everyone else on here is not kidding that Bergdorf's is indeed NOW DELIBERATELY STEALING FROM THEIR CUSTOMERS. I returned well within the return window timeframe and they sent me back BOTH pairs of DIFFERENT SIZED (lol) shoes that they claimed had BOTH been worn ??? Same color, same shoe, only thing different is the sizes. And these geniuses thought both sizes had been worn. It's giving Patrick Star from SpongeBob DON'T BUY FROM THE IDIOT CHARITY THAT HAS NOW POSSESSED WHAT WAS ONCE BERGDORF'S. JUST DONATE TO A CHARITY INSTEAD. THANKS. read more

Bergdorf Goodman - A shoe that has not been worn. - Men's Clothing Near Me - New York, New York

This has been my go-to spot for lunch while in Midtown and most especially for my birthday lunch. The servers and host are always so kind and manage to get a table for walk-ins or only wait a few minutes before getting seated. For special occasions, I highly recommend booking a reservation and call in advance to plan accordingly if it's a surprise or get together with a close circle of friends. Their menu selection offers a wide variety of dishes from classic deviled eggs to duck dumplings as appetizers to lobster napoleon as a main course which was quite filling since it had lobster and mushroom paired with a creamy sauce. It is worth splurging on yourself if you make it a special trip to Bergdorf Goodman with fellow foodie lovers who like variety of dishes or afternoon tea time with beautiful decor across the restaurant read more

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Bergdorf Goodman (Customer for Over 35 Years) After decades as a loyal Bergdorf Goodman customer that has spent more dollars than I care to admit I'm stunned by how unethical their online operations have become. In May of 2025 I spent over $1,000 on a pair of designer boots that arrived with visible scuff marks, clearly not in new condition. I called customer service immediately to report it and request a return label. The representative acknowledged the issue, waived the return shipping fee, and immediately sent me a prepaid label. I returned the boots the following morning. Weeks went by with no refund. After several calls over the course of several weeks, I was told 2X the credit would be issued soon. Then, nearly three months after Bergdorf had received my return, I was suddenly told the boots were being refused as "worn." The same scuffs I reported on day one were used as the reason to deny my refund!!!! By early September, almost four months after the return, the same pair of boots showed up back on my doorstep, no credit issued. This experience is deceptive, exhausting, and beneath a retailer that claims to represent luxury and integrity. I will never shop with Bergdorf Goodman again and strongly warn others to avoid their online store. read more

High end department store, actually it's way less pretentious than Saks Fifth. While the staff is much more pleasant here-- they have most of the same brands and/or items. I would say you probably experience less traffic and fellow shoppers who are more courteous and pleasant. I think their online department along with their umbrella company Neiman Marcus isn't that great, but the store shopping experience is worth a visit. read more

Bergdorf Goodman - Men's Clothing Near Me - New York, New York

Customer service is the absolute worst!! And the do NOT honor their promotions In addition to not honoring the promotion on very expensive orders! They are rude! read more

The first thing I have to say is the customer service on the lower level is deplorable!! I was there May 30 at 5 PM and an older, thin woman took care of me. I stood there. No one greeted me, and then she mumbled something like oh I didn't see you standing there. Are you joking? She was sitting and talking to another coworker and she didn't see a customer standing there. I had just spent $1900 in fragrance and make up with Hermes, YSL and Baccarat. I had an expired $25 gift card and she very bluntly told me it's impossible because it's over a year old to extend it. OK, I could deal with that, but it was more the way she said it.. Rudely as if she enjoyed telling me this. Bergdorf Goodman Is an iconic store and legendary, I've been shopping here for 40 years. It seems nowadays so many employees in the store have their noses in the air to the customers who actually shop here! read more

Bergdorf Goodman - Men's Clothing Near Me - New York, New York

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I'd never been inside for all years I'd been visiting the city. I have the time today and compelled to pay a visit. As it is known to be a high end department store, each pieces showing a quality mark that's worth the price. Am I paying the price tag? Oh well, I have to see first the perfect piece and should be on the sale rack. Gladly to share that associates here are not pushy. They let you browse and browse and browse until you get exhausted and pay for the last piece you see. The layout design of the store is easy to follow. There are associates ready to answer for any inquiries. Classic location and worthy of the visit time. A place to check every time you are along 5th Ave. read more

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Beautiful, iconic store. Always have an amazing experience and there is so much to see. The restaurant on the 7th floor is the best with a beautiful view. read more

Kind of sad to leave my once favorite store a 1 star review. Be warned. If your package was stolen or lost, you are s..t out of luck and better eat that cost yourself. Recently had a package stolen and despite providing video footage of the package theft, Bergdorf said it sucks for you but better eat the cost yourself. Who would have thought that BG would treat its customers like this? Don't they have insurance in place, and why they don't require signature?? Ridiculous! read more

Bergdorf Goodman In my next life I'll be able to afford to shop here and enjoy lunch after lounging in the spa! Until then you will see my photos of the windows and maybe a look inside when I'm browsing. It's not a store that I feel comfortable photographing. I don't want to get thrown out into the street! Whether you are buying or just looking I recommend you visit this historic department store. read more

Bergdorf Goodman - In front of the Bergdorf Goodman Store. 12/17/21 - Men's Clothing Near Me - New York, New York

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Came into the store to do a pickup once I was told my online order was read in the store. Got ready, went down only to find out it was not ready! Upset with how the experience went. Prices are high, which I understand - I do like the store. Selection is ok and limited in the place, which led me to the online order. Just wish they would have told me it was ready when it really was. read more

Great customer service and great selection. Store merchandising makes it easy to find anything. Sales associates are the best.

I love Bergdorf's. It was THE place for party dresses when I was young and single. And then it was THE place for perfumes that you couldn't find anywhere else, back in the 2000's. I discovered Clive Christian perfumes there, and it became a tradition to get a new bottle every year, when my ex-husband and I would visit New York to see my family and friends. It's a truly beautiful department store, with many boutiques. Swoony shoes! Gorgeous clothes! A fashionista tree! Beautiful china! And a lovely restaurant. We had planned to have lunch there with my cousin, but she couldn't make it, alas. We wandered around, and my mother bought a bell for a friend who falls down. I fell in love with a stunning Jason Wu dress, a shocking pink ball gown, but alas don't need it in the near future. Was seriously tempted by some shoes and a Schiaparelli purse, but the Mommy said I could put buckles on shoes that I already have. I have the rhinestone buckles, too. Sigh. A very pleasant couple of hours. Truly a wonderful place for glorious fashion and home decor. read more

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Horrible company. Something supposed to be delivered to me today and they canceled it out. First said not in stock then was my payment method. What a crappy shitty store.Then they hung up on me to get rid of me when I asked for a discount for a future order. Disgusting read more

The ambiance and experience is why you come here. Overlooking Central Park on the 7th floor of Bergdorf Goodman, this restaurant makes you feel elite and is a great place for tea or lunch. The glasses you use for your meal are so beautiful. All the details of everything in the room is impressive. Most of the food is fine - small portions, insanely expensive, and average tasting (nothing special for the price) - but the SCALLOPS!! The scallops rule the menu. Scallops in truffle sauce: 11/10 Everything about this dish is fabulous. The scallops are perfectly seared and massive. The truffle sauce is INCREDIBLE. Even the spinach and mushrooms is amazing. Great place for the views, vibe, and scallops. That's all. read more

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Firstly-this is a beautiful and elegant store. The window displays are superb and the selection has become quite edgy My only co plaint is the floor for Women's Coats has a very sparse size selection. Was in the market for a 3:4 Cashmere coat and was informed that many designers only go up to size -10? I'm confused I e bought coats on Madison Avenue and in chic stores in Greenwich Connecticut and they both do coats in 10-12. I have many friends all over the country who buy cashmere coats in 10_12. I believe the salesperson was too lazy to order it or the Coat Buyer is literally out of touch with how to order Retail! My solution-I'll order it in the Hamptons or have it shipped from a store in Los Angeles. There are plenty of stores in the country that carry a full range of sizes read more

I am so disappointed with the customer service via telephone when calling the store, online chat. Both managers and customer service are so poor and rude. You get passed around from person to person with a lack of empathy. What happened to BG? read more

When. American Express Concierge recommends a NYC restaurant with a view we take it seriously. The experience lived up to the reviews. They squeezed us in even though the restaurant closed at 6pm. The staff was very friendly and conscientious. The room felt like a European tea room. The steak was very good and everyone was happy with their meal. Wish we had more time to shop but will next time. read more

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