I had my eye on a Loewe bag on the Bergdorf website for several months that cost far more than I was comfortable paying. Last week I checked it out to see if it was on sale and to my delight it was. Bergdorf's had deeply discounted it, and I was able to use the new customer discount on top of that to get an extra 15% off. The final price was about 60% off retail. The bag arrived six days later, boxed nicely in a Loewe dust bag. I couldn't be happier with my purchase. read more

Bergdorf Goodman - From the website - Men's Clothing Near Me - New York, New York

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I love going in with my Uniqlo pants and All-birds, wondering if they are going to "Pretty Woman" me, but they don't. Maybe they think I am rich I am so dressed down. The store is a little too ultra-high-end luxury for me, but it is a legendary New York institution and a unique pinnacle of high-end shopping, so I don't mind following my happy wife around. This review is mainly, though, for the fragrances. There was a fragrance specialist named El-Aton Georges, who was eager to use his knowledge to help us, since I am so picky. He made it fun. It was like, "Okay, you may detect notes of this and that" even though I would be detecting opening notes of "a grandma apple putting her sandalwood cigarettes out into a bar of Irish Spring" or "a leather lemon changing motor oil while eating linen popcorn in a savannah rain, with end notes of Lil' Debbie Cosmic Brownie" So, look for El-Aton, and tell him I sent you. He is quite the Con-nose-seur and he welcomes you all. read more

Bergdorf Goodman - El-Aton, Fragrance Specialist, the Scenturion, the Aromacat, the Con-nose-seur - Men's Clothing Near Me - New York, New York

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this is a review for an online purchase i bought a Balmain blazer. received it without the extra buttons they usually come with and with tags coming off. The buttons are critical because those are part of what makes a Balmain blazer Balmain... also no hanger. It was rolled into a flimsy plastic bag and shoved into a tiny shipping box. Not luxurious at all. i got sweaters before from an actual Balmain store and got Balmain buttons, Balmain canvas protector, Balmain hanger. not that i need all of those. I just need the spare big and small buttons for the blazer. Also fedex ground? Really? Cost cutting like crazy. read more

A $600 promotional reward and more than an hour wasted trying to get help. This is what passes for customer service at Bergdorf Goodman and Neiman Marcus. I downloaded my electronic reward card to use later. There was no expiration date visible on the saved card. When I tried to use it, I was told it had expired. Customer service said the deadline was in the original email. Once I had downloaded the card, I had no reason to think I needed to revisit that email to check for a deadline missing from the card itself. I spent 45 minutes with customer service at Bergdorf Goodman in Manhattan, then another 20 minutes on the phone with customer service at headquarters in Dallas. Still no help. If a $600 reward has a deadline, put it clearly on the card the customer will actually use. For stores that present themselves as luxury retailers, this level of customer service is unacceptable. A thoroughly disappointing experience. read more

I haven't written a review on an experience within a department store, but the exceptional customer service by Elvis and level of authenticity in brand knowledge and personability merits this review. Loewe doesn't have too many stores where their scents are easily accessible so I was determined to visit while in the city. They have an extensive selection here it is so fun to see and try the scents. Elvis helped me with picking out the most perfect scent for my best friends. I even left with my signature scent, and I had the most joyous experience doing so. However, the most lasting memory I will have is the curated experience Elvis gave me. Going through the stand out scents elicited memories and emotions that made me so happy. What a rare treat to have someone committed to the brand and incredibly authentic. I look forward to working with Elvis come the holidays and I think Loewe is extremely lucky to have someone like him in their corner. read more

A Mecca of luxury. A headache for your wallet. Find everything chic you could possibly need and more...for a price.

We strolled down 5th Avenue and were mesmerized by all of the high end retail stores and oftentimes also had enticing window displays. Lots of fun to window shop as well as people watch in this bustling part of Manhattan. read more

Bergdorf Goodman - Views of Bergdorf Goodman stores - Men's Clothing Near Me - New York, New York

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The tea experience here is definitely worth the 75$. The three layer tier or treats are so warm and flavorful and the scone was my absolute fav. I tried what tasted like a strawberry tea and the puffs with cavier was my second favorite with my first being the chicken salad sandwich. read more

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When you are this close to Bergdorf Goodman, you must go!! SEVEN level women's store with a completely separate building for men! I could spend all day looking through designer items! The only thing I would love to see if an underground or over the street tunnel connecting the men and women stores! Service was similar to any department store to be honest though we were greeted at almost every section as we browsed then store. The value is comparable to other high end stores with similar service. read more

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Still a lovely high end 5th Avenue staple. The layout for the beauty section is a bit crowded, but lovely still. The selection of .merchandise is sometimes limited, but great. read more

Bergdorf Goodman - Outside - Men's Clothing Near Me - New York, New York

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It was a trip for the men's department. All the sales associates were welcoming throughout the store. Great selection of merchandise. I bought a pair of Allen Edmonds Reserve sneakers from Leo. He was helpful just enough, and nice to talk with. We stopped on the second floor for a delicious lunch. Very small and we sat at the counter and it was perfect end to a day doing a little shopping. We love Bergdorf's. read more

Amazing fabulous if not the best department store in America highly recommend visiting and they have an excellent shopping online service

I dislike the massive stands of counterfeit shirts in front of the main entrance on Sunday and on the West 58 side Monday to Saturday. The $20 ice cream cones from the trucks that are melted and the counterfeit handbags on the ground in front of the windows. You have to step over this illegal goods to look at the windows. NYPD does nothing about this and the store refuses to contact them. read more

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I love the presentation of my cologne that just arrived. Great job! I visit this store every trip to NYC and finally have sales people to call when I see something I want. The selection for men's cologne is decent and the prices are reasonable. read more

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I am extremely disappointed with my experience ordering from Bergdorf Goodman. I placed an order for a bottle of cologne the week before June 29, expecting the level of service and professionalism that a luxury retailer should provide. Instead, weeks went by without my order ever shipping. There was little to no communication regarding the delay, and I was left wondering if my order had simply been forgotten. After waiting far longer than any reasonable customer should have to, I finally had no choice but to cancel the order. When customers choose to shop with a high-end retailer like Bergdorf Goodman, they expect exceptional customer service, timely shipping, and proactive communication. Unfortunately, my experience was the exact opposite. If an item is backordered or unavailable, customers should be informed immediately--not left waiting for weeks with no meaningful updates. This experience has completely changed my perception of Bergdorf Goodman. There are plenty of other retailers that offer the same products with far better customer service and much faster shipping. I hope Bergdorf Goodman takes a serious look at improving its order fulfillment and customer communication because this level of service simply does not reflect the luxury brand it claims to be. read more

My package from Bergdorf was delivered to the wrong address by FedEx and Bergdorf refuses to file a claim with FedEx, as only the sender can do, and is treating this as a stolen item. I have sent them photos of the delivery photo and my front entrance which are not remotely similar. After 5 phone calls, I am out $700 and no product or recourse. DO NOT SHOP HERE read more

Do not order from Bergdorf Goodman!! HORRIBLE CUSTOMER SERVICE!!! I ordered a formal dress that did not fit so I requested a return label and shipped it back Fed Ex. Tracking proves that it was received on April 16, 2026. We have contacted Bergdorf numerous times via phone calls and emails and they refuse to give me a refund. First they claimed they didn't receive it but I have proof that they did. Then they said the weight on the package returned was different than the original package which makes no sense. The dress was never worn and returned in the same box and in perfect condition. We even spoke to a third party mediator who said to just dispute it on my credit card. The charge was over $850!! Extremely disappointed!! read more

Bergdorf Goodman - Dress returned with proof it was received - Men's Clothing Near Me - New York, New York

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We stopped in for the bathroom. I left my phone in the stall. Security had it within minutes . On my way out from the bathroom the lady that worked at Guerlain stopped my friend and I. We entered the boutique and we ended up getting matching lipstick cases and lip shades. The process was so cute and we had it customized in seconds. They were sold out of a few shades but we were able to settle on one. Since we did so well we went to Hermes beauty. The associate could not even be bothered with me. She didn't even say hello and I had a list of items to purchase. read more

Bergdorf Goodman - Guerlain - Men's Clothing Near Me - New York, New York

Came in to Bergdorf's to buy a Canada Goose jacket. Was helped by a very nice young man named Jalani Harmon. Jalani examples excellent customer service. Jalani works in the men's department. I cannot say enough good things about the level of service that I received here during this very busy holiday season. Thank you Jalani, I appreciate you. Grade: A+++ read more

Bergdorf Goodman - Men's Clothing Near Me - New York, New York

Purely from my experience dealing with their customer service and the notorious gift card department. Do NOT trust their promotional gift card terms. They're a con business. I'd never have my wife or any of my close ones make a purchase from BG ever again. It's better that BG closes and stops being in business. So much time wasted in dealing with their nonsense. read more

Absolutely loved the speakeasy vibe in the new Ginori 1735 cafe. Tucked in the back of the fragrance section of BG, definitely worth the hunt. Coming here for a work lunch the service was excellent. Daily specials offer a fresh variety from the normal menu. Pleasantly surprised by how quickly we received our items without being rushed. Considering the location and value for some Italian classics without the passport stamp. From sea-bass to lobster ravioli something for everyone in the group. Upon exiting I stopped by and picked up a new fragrance so it was a great way to spend the afternoon. read more

Bergdorf Goodman - New ginori cafe 1735 - Men's Clothing Near Me - New York, New York

There are still secrets to be discovered in this city's commercial labyrinths--spaces that resist the tyranny of the obvious, that demand we become hunters rather than merely consumers. Behind the glittering fortress of fragrance and luxury, past the sentries of crystal bottles and silk scarves, I stumbled upon something that felt like contraband: a café that understood the poetry of concealment. The speakeasy knows its lineage--that proud tradition of hidden sanctuaries born from prohibition's creative rebellion. Here, in the shadow of Bergdorf Goodman's cathedral of desire, Ginori 1735 has crafted something equally subversive: a space that makes pilgrims of shoppers, that transforms the mundane act of lunch into an act of discovery. I had come with the simple purpose of reclaiming time itself--a watch waiting like a patient friend--but found myself drawn into a more complex negotiation with the afternoon. Business called, as it always does, and I arranged to meet a fellow voyager from Future Center Ventures, one of those restless souls who, like me, seeks tomorrow's possibilities in today's conversations. What followed was that rarest of urban miracles: service that understood the delicate balance between attention and intrusion. The daily specials arrived like seasonal psalms, offerings that spoke of kitchens still connected to the calendar's ancient rhythms. Our plates materialized with the efficiency of well-rehearsed theater, yet without the breathless urgency that so often poisons contemporary dining. Here was Italy without the pilgrimage, the Mediterranean's sun-warmed generosity transplanted to Manhattan's unforgiving grid. Sea bass arrived like a letter from distant shores, while lobster ravioli whispered secrets of coastal mornings and patient hands that still remember pasta as prayer rather than product. Each dish carried within it the democracy of good food--something for every palate, every inclination, every hidden hunger of the soul. The afternoon concluded as all good stories should: with an unexpected gift. The fragrance I chose seemed almost inevitable, as if the café's hidden location had orchestrated this final note of sensual completion. Scent, after all, is memory's most faithful servant, and I knew that in years to come, this particular essence would return me instantly to this afternoon's perfect choreography of discovery, nourishment, and the ineffable satisfaction of having found something genuine in a world increasingly populated by its imitations. read more

Bergdorf Goodman - had a great experience with my new watch - Men's Clothing Near Me - New York, New York

Men's Store, 5th Ave - When I grow up I want to be a sales person at this store because most of them appear to do nothing! They just stand around and either ignore you completely or gawk at you endlessly with zero emotion. One sales person was glued to his cell phone the entire time I was in his dept obviously looking at every item on display (he could not be bothered to look at me, let alone speak to me at all). And they seem to have the same employees year after year (is it a union?!)! I also regret to have to apply the tired cliche of upscale store sales help with attitude - you sell clothes in a store for a living, and frankly do not even exhibit a high skill level with that task, just drop the air of uppityness already. The store has a great assortment but it might be my least favorite place to try to shop in all of NYC. read more

Today, I wanted to shop like a non-plebeian. Off to Bergdorf Goodman I journeyed. And I even put on my good sweatpants. Bergdorf Goodman makes Bloomingdale's look like a war-torn country with the GDP per capita of 2 decapitations per household. To clarify: I visited the men's side of 5th Avenue because, well, men usually have better things to do at 2pm on a Thursday than indulge in high-ticket haberdashery, so I was confident that I'd have the entire place to myself. And I did. Bergdorf Goodman isn't a department store. Bergdorf Goodman is a haven from humanity. Nary a voice above 20 decibels. Everyone, even the staff, was dressed like they're ready to go down with the Titanic in first class. Speaking of staff, I was assigned my very own Bergdorfian who lasered in on me like a cheetah to a gazelle, disarmed me with charming conversation, and brought over endless cashmere sweaters for me to test drive. My God, I thought, he's not a staff member. He's a walking, talking markup. And did I mention that there sits a swanky bar located on the second floor of the men's section? Genius. All women's retail establishments take note! There should be a pub in every store so that men can wait in drunken dignity while their wives shop with abandon. Besides, after a healthy amount of libations, even the Bergdorf Goodman price tags start to look blurry. If sobering remorse is to follow later then one can easily chalk it up to spending while under the influence. Do yourself a favor. Part with your pelf at Bergdorf Goodman. Equality is overrated. read more

The food was incredible, but the service was abysmal. The hostess was really nice but that is where it stopped. There were stains on the glass, I asked for a new glass the waitress didn't say anything, just took it and kept walking didn't acknowledge it at all. She then proceeded to not say a word to either myself or my companion until we asked for the check. It also took forever for my dessert to come out when I had got the pre fixe which is supposed to be an hour experience, it was not. We had to ask for more water since my dirty glass was already filled. I think there was training or shadowing going on and the woman that was being trained was more polite than the one training. We really loved the food, but the service is why we wouldn't return or recommend read more

Season after season, a stop to shop at BG's handbags and shoes departments I must make. A visit to their lingerie, jewelry, kids, and, my favorite at-the-moment designer departments when needed. Fabulous personalized service throughout the entire store. As anticipated, elegantly decorated for the season is this Grande Dame of 5th Avenue! CHEERS! read more

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Jeanette at the Dior cosmetic counter did a FANTASTIC job on my makeup for a dinner at The Odeon. I'm an artist, and I'm super picky about makeup. She made me look like me, but WAY better!.She is the best makeup artist I've ever encountered! read more

This has been my go-to spot for lunch while in Midtown and most especially for my birthday lunch. The servers and host are always so kind and manage to get a table for walk-ins or only wait a few minutes before getting seated. For special occasions, I highly recommend booking a reservation and call in advance to plan accordingly if it's a surprise or get together with a close circle of friends. Their menu selection offers a wide variety of dishes from classic deviled eggs to duck dumplings as appetizers to lobster napoleon as a main course which was quite filling since it had lobster and mushroom paired with a creamy sauce. It is worth splurging on yourself if you make it a special trip to Bergdorf Goodman with fellow foodie lovers who like variety of dishes or afternoon tea time with beautiful decor across the restaurant read more

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Celebrating my birthday at Bergdorf was nothing short of iconic. From the moment we arrived, the experience felt special and elevated. The food was excellent, beautifully prepared and absolutely delicious; and the service was outstanding. Attentive, polished, and genuinely warm, the staff made us feel celebrated without ever feeling rushed or overlooked. Bergdorf delivered elegance, quality, and unforgettable hospitality. A perfect place to mark a special occasion, and a birthday I'll always remember. read more

The men's store cafe is a good place to quietly lunch and use a store card to pay. Good experience there.

I returned a ($1,500) item 6 WEEKS AGO and I confirmed Bergdorf received it. They have still not given me a refund! I have spent HOURS on the phone with them. They keep saying "in the next day or two you will get a refund & sorry." So did they steal from me $1,500? Wow...I'm shocked... read more

High end department store, actually it's way less pretentious than Saks Fifth. While the staff is much more pleasant here-- they have most of the same brands and/or items. I would say you probably experience less traffic and fellow shoppers who are more courteous and pleasant. I think their online department along with their umbrella company Neiman Marcus isn't that great, but the store shopping experience is worth a visit. read more

Bergdorf Goodman - Men's Clothing Near Me - New York, New York

The first thing I have to say is the customer service on the lower level is deplorable!! I was there May 30 at 5 PM and an older, thin woman took care of me. I stood there. No one greeted me, and then she mumbled something like oh I didn't see you standing there. Are you joking? She was sitting and talking to another coworker and she didn't see a customer standing there. I had just spent $1900 in fragrance and make up with Hermes, YSL and Baccarat. I had an expired $25 gift card and she very bluntly told me it's impossible because it's over a year old to extend it. OK, I could deal with that, but it was more the way she said it.. Rudely as if she enjoyed telling me this. Bergdorf Goodman Is an iconic store and legendary, I've been shopping here for 40 years. It seems nowadays so many employees in the store have their noses in the air to the customers who actually shop here! read more

Bergdorf Goodman - Men's Clothing Near Me - New York, New York

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I'd never been inside for all years I'd been visiting the city. I have the time today and compelled to pay a visit. As it is known to be a high end department store, each pieces showing a quality mark that's worth the price. Am I paying the price tag? Oh well, I have to see first the perfect piece and should be on the sale rack. Gladly to share that associates here are not pushy. They let you browse and browse and browse until you get exhausted and pay for the last piece you see. The layout design of the store is easy to follow. There are associates ready to answer for any inquiries. Classic location and worthy of the visit time. A place to check every time you are along 5th Ave. read more

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Do NOT order online from Bergdorfs!. Bergdorf Goodman sent my daughter in Chicago multiple pairs of Cucinelli shoes in various sizes. My daughter tried them all on and didn't like the look or fit. She never wore them except across her carpeted floor as she was trying them on! Bergdorf Goodman sent two pairs back to my daughter alleging (falsely) that they had been worn. When my daughter called they were officious and stubborn and would not refund the money! DO NOT ORDER ONLINE FROM BERGDORFS! James C. read more

Bergdorf Goodman - This is one of the shoes (two pairs) that Bergdorf rejected return of! - Men's Clothing Near Me - New York, New York

Posting one individual review for each individual shoe Bergdorf's claimed had been worn but even a blind man could see that they haven't been. Picture attached. Everyone else on here is not kidding that Bergdorf's is indeed NOW DELIBERATELY STEALING FROM THEIR CUSTOMERS. I returned well within the return window timeframe and they sent me back BOTH pairs of DIFFERENT SIZED (lol) shoes that they claimed had BOTH been worn ??? Same color, same shoe, only thing different is the sizes. And these geniuses thought both sizes had been worn. It's giving Patrick Star from SpongeBob DON'T BUY FROM THE IDIOT CHARITY THAT HAS NOW POSSESSED WHAT WAS ONCE BERGDORF'S. JUST DONATE TO A CHARITY INSTEAD. THANKS. read more

Bergdorf Goodman - A shoe that has not been worn. - Men's Clothing Near Me - New York, New York

Bergdorf Goodman (Customer for Over 35 Years) After decades as a loyal Bergdorf Goodman customer that has spent more dollars than I care to admit I'm stunned by how unethical their online operations have become. In May of 2025 I spent over $1,000 on a pair of designer boots that arrived with visible scuff marks, clearly not in new condition. I called customer service immediately to report it and request a return label. The representative acknowledged the issue, waived the return shipping fee, and immediately sent me a prepaid label. I returned the boots the following morning. Weeks went by with no refund. After several calls over the course of several weeks, I was told 2X the credit would be issued soon. Then, nearly three months after Bergdorf had received my return, I was suddenly told the boots were being refused as "worn." The same scuffs I reported on day one were used as the reason to deny my refund!!!! By early September, almost four months after the return, the same pair of boots showed up back on my doorstep, no credit issued. This experience is deceptive, exhausting, and beneath a retailer that claims to represent luxury and integrity. I will never shop with Bergdorf Goodman again and strongly warn others to avoid their online store. read more

Bergdorf Goodman In my next life I'll be able to afford to shop here and enjoy lunch after lounging in the spa! Until then you will see my photos of the windows and maybe a look inside when I'm browsing. It's not a store that I feel comfortable photographing. I don't want to get thrown out into the street! Whether you are buying or just looking I recommend you visit this historic department store. read more

Bergdorf Goodman - In front of the Bergdorf Goodman Store. 12/17/21 - Men's Clothing Near Me - New York, New York

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DO NOT order online from this place. I ordered an item, tried it on, and returned it the very next day. I had to check in on my refund multiple times because it took so long. The chat feature of their customer service site is useless - it takes hours if not days for an agent to respond, and when they do, they don't help at all. I finally called their hotline number twice, and did reach a human, but both times was told the return was at the warehouse but wasn't processed yet. Finally, on the third call, I'm told I won't be getting a refund because the item was worn. It wasn't. They claimed it was "dirty." It wasn't. I demanded a photo to prove it, and threatened to call the BBB. Only then did they refund me. Clearly they are running a scam business. DO NOT BUY FROM THIS PLACE. Save yourself the time and hassle, and risk of losing your money to these scam artists. read more

Customer service is the absolute worst!! And the do NOT honor their promotions In addition to not honoring the promotion on very expensive orders! They are rude! read more