As others have said: Do not order online. Thom Browne claims to offer "complimentary returns" but…read morerefuses to follow its own policy. They promise to refund your money within 1-2 days of receipt of the package. This did not happen in my case. It took them 15 days and three emails, and they still would not issue the refund. I had to do a chargeback through my credit card company. This was after I provided UPS proof of delivery showing that the package had been received at TB's return facility. They claimed to have "technical difficulties" and promised to investigate, but they held the refund hostage during this process. In other words, they punished me for their own ineptitude. Many similar complaints on Google Reviews and the Better Business Bureau show that this was not a one-time occurrence. Thom Browne has a history of dragging their feet when it comes to issuing refunds. It's a deceptive business practice to advertise a policy and then refuse to follow it. I have never experienced such poor customer service from a luxury brand; most of them go out of their way to accommodate customers because they want repeat business. But I'll never buy from Thom Browne again. I will be donating my only other Thom Browne shirt to the thrift store.

Online shopping experience was absolutely disappointing. Their return policy is clear stated in…read morethe website but they do not implement their own policy. Very stressful experience!

Excellent service. Never said no to anything. Old fashioned quality tailor. I'll bring all my work…read moreto him.

Decided to buy a tux with 2 black tie events coming up. Thought I could buy something inexpensive…read moreat Macy's but wasn't impressed with the tux quality nor the ultimate cost. So I did some research for a local tailor and decided to give Vihan a try based on the reviews. What I found was an institution of over 50 years in North Jersey. Vihan Custom Tailors was exactly what I was searching for in a custom shop. First and foremost, Joe was super welcoming and gregarious. I explained I needed a tux for an upcoming wedding and outlined my timing. He was helpful and very accommodating. If I had a dollar for every time Joe said "no problem" to any of my requests, it would have paid for the tux! Just by looking at me, he brought me to the rack with my size to get a good fit. The quality of the jackets was immediately noticeable. All of the blazers were stylish. The process was quick and painless. Next, Joe showed me around the store so I could see the rest of their dapper inventory. We added a shirt and a couple accessories and I was on my way. When my tux came in, I met Vihan, the founder and tailor of the shop. During the fitting, I watched a master in action. My body is on the stockier side so I'm always concerned about the fit of suits. Vihan assured me it wouldn't be an issue. After the fitting, I asked Joe if one of the blazers I liked the previous visit could be ready with my tuxedo on short notice for the rehearsal dinner. As usual, Joe's answer was "no problem!" When the tuxedo and blazer came in I couldn't be happier. I love the quality of the tux. It immediately stood out for the premium material and intricate stitching. Vihan & his team did a fantastic job with the alterations, including to my shirt. The tuxedo was form-fitting and not boxy. I was ecstatic with the fit. During the wedding festivities, I was extremely excited about how well the blazer and the tuxedo looked and felt. Both outfits stood out; especially the tux in a sea of tuxes. Needless to stay I will be going to Vihan for all of my menswear and tailoring needs in the future. Loved getting to know the Joe, Vihan & the team. You'll always be in good hands with them. In the age of department stores, a family-owned, local bespoke tailor is quite the find. Vihan's classic, personal experience shouldn't be missed. See you guys soon!

They make mistakes and then they ask you to carry the burden. I had ordered a couple of things from…read morethem in the past but one day they delivered two coats I hadn't ordered. I emailed them to ask what it was about and they realized they had shipped another order to me without even realizing it. Without offering a single word of apologies they just asked me to print out a return slip and drop off the package -- all at my expenses in terms of gas, print outs (we don't have a printer at home), and time. In other words, they were expecting me to do they own job without even saying thank you or that they were sorry for the inconvenience they caused me. A rude unprofessional company who I will never buy from ever again.

I've been a customer for about a year and a half now. The team here is excellent. Very friendly,…read morenot pushy salesmen but instead informative, knowledgeable on their fabrics and cuts and fit. They've helped me redesign nearly my whole wardrobe and I'm extremely happy. I have an overcoat, a couple of shirts, some trousers, a sports jacket and four suits and regularly wear them all. They fit better than anything I own, feel comfortable and I regularly get compliments. Looking forward to these pieces lasting years and years. I highly recommend AoS!

I found MdT through an ad on facebook. I had been looking to replace work suits through a…read more"made-to-measure" company because I'm short and barrel chested and very few off the rack suits are an option for a proper fit, but I do not have the budget right now for true custom suiting. I chose MdT over some of the more established options because they showed up in DC temporarily at the right place and time, and they seemed a little more conservative in styling than SuitSupply. I ended up buying two suits from MdT during a pop-up event they did in DC. I'm pleased with the finish, styling, and price point, I ended up spending about $1400 for 2 half-canvas suits. The overall experience was pleasant, including selection of fabric, options, and measurements. The "style valet" talked through what I was buying the suits for and what my work and office environments are like, and my general wardrobe and style. After about an hour session (including measurements taken), I had to wait about 3 weeks for my first suit. I had to have the first set of pants tailored, but after communicating the issues back to the "style valet", the second suit addressed those issues and was good to go straight out of the box. Given the inherent challenges of building a suit off a single measurement, I'd recommend that MdT is best if you're in New York and can go in for a second measurement once your first item is ready for you. But I made it work from another city. My assigned "valet" was pretty responsive and helpful by email. In sum, I recommend MdT, though if you're in NYC you've got a lot more options. This is a very competitive niche but I'm happy with the quality, service, and value I got from Martin de Tours.

The quality of their goods is great, but their turnaround time has gotten pretty terrible. In late…read moreDecember, I ordered a suit and 2 shirts. I was told they would hopefully be delivered by February, but March at the latest. March comes along, and they have to email me to ask for my address. That's a bit weird - I gave it to them when I ordered, and it's the same address they've delivered to before. Whatever. The package arrives, and it's just the shirts - not the suit. I ask what's up. 2 days later, they say everything was sent at the same time, and I should just wait. I email again a few days later... no response. I email again... they say they'll check. But no follow up - so I email yet again. Oh, they found it, they just never shipped it. Whoops. Even then, it took 2 more followup emails and 3 more business days before they even handed it to UPS.

The Bruklin Bespoke experience is truly above and beyond when it comes to attention to detail,…read morepersonalization, and exceptional customer care. Over the years, I've purchased what I believed were custom suits--but after working with Bruklin Bespoke, I now understand the true meaning of craftsmanship and customization. I can wholeheartedly recommend Bruklin Bespoke for your next custom suit or shirt. I've tried the rest, but now I've experienced the best. My wife and I both placed new orders for custom suits, and we're eagerly looking forward to seeing--and wearing--the finished pieces. If you're considering a dream suit or shirt, look no further than Bruklin Bespoke.

Getting something custom from Bruklin Bespoke was an incredible experience. The attention to…read moredetail, the perfect fit, and Rody's patience throughout the process made all the difference. He walked me through every decision and even helped me choose the right shirt and shoes to complete the look -- something most places would charge extra for, but he offered it just to make sure everything came together. I highly recommend this bespoke shop for an awesome experience and great quality tailoring. I'll definitely be back!

I got fitted for a bespoke suit in June 2026. Paid $1589 as a down payment while the suit was to be…read moremade in Italy and was then to be brought to me in the LA area where I live in July for a final fitting. It is now The end of August and JMueser hadn't said or sent me anything. I finally reached the owner on the phone and he was very apologetic and wants to make this right. I'll update this review when/if this happens.

I had an absolutely exceptional experience at J. Mueser. Jonas' expertise, commitment to…read moreexcellence, and high standard of service turned what could have been a stressful situation into a truly rewarding one. His thoughtful, well-considered solutions were delivered with grace and warmth--qualities that are increasingly rare in customer service. It's clear that J. Mueser operates at a different level, where deep knowledge and genuine hospitality go hand in hand and produce extraordinary results. A special thank you to Jake for fostering an environment where the team is empowered to offer real solutions that makes all the difference. Because of this experience, I'll be a lifelong customer and will continue recommending J. Mueser to anyone looking to refine their wardrobe (I've already sent a friend your way for a dinner jacket!). Jonas, thank you again for your attention, assistance, and expertise. Your ability to meet challenges, adapt, and deliver outstanding results is the true mark of excellence. Five stars all the way!

I recently sought out Frank DeJackmo of Point Click Tailor to make a few custom suits for myself…read moreand business partner and I have to say they are truly the best. After having a less than satisfactory experience with other tailors, Frank was recommended to me with the promise of high quality products and excellent customer service. He more than exceeded our expectations. Frank came to my apartment in the city to measure and fit us, spending 3 hours with us going over every detail. I was impressed. Upon completion (which was exactly on the time he gave us), he came back to the city for a second fitting to ensure everything fit perfectly. He made the necessary adjustments and had our 4 perfect suits back to us a week later. I am in the customer service industry and can confidently say that service does not get better. Thank you so much Point Click Tailor. If you need custom bespoke clothing, look no further. You will not be disappointed.

The finest shirts in the world --started buying inHong Kong…read morewhile on R&R from Vietnam in the 70S Buy for my son and son-in-law Use to buy 4-5 at a time became pricey --now 2 The men love the shirts--so many colors and styles

Ascot Chang makes some of the finest men's shirts in the world. The prices are high (though…read moreprobably in line for custom shirts). But you'll probably end up wearing the Ascot Chang shirts more than anything else in your closet -- they fit perfectly. The price is worth it to me because I'd rather pay $100-something for a piece of clothing that fits just right and is exactly what I want (and that I wear all the time) rather than $60 for a shirt that is neither (and that I don't like wearing). When I was a poor student living in New York, I would occasionally walk by the Ascot Chang shop on 57th, and I remember thinking those shirts were just the most bespoke thing on earth. Now that I can afford the occasional splurge, I have to say that everything about Ascot Chang is as great is I imagined it would be. The service is old-worldly and wonderful. You can choose between literally hundreds of different fabrics, patterns, etc. They take so many measurements -- necessary because no one except maybe Denzel Washington is actually symmetrical. They even measure the size of my watch so that the left cuff can hang at the same length as my right. You choose from a dozen different collars, cuffs; you choose whether you want a pocket, whether you want a seam here or a pleat there -- it's actually amazing to see how the subtle differences affect the overall shirt. I first ordered my shirts at the shop in Hong Kong (the Prince Building shop, not the one at the Peninsula Hotel). Now, when I need more, I wait for my Hong Kong tailor to make his rounds twice a year in major US cities. He charges the Hong Kong price, which is about 20% less than the US shops, and the shirts are made by the same people using the same fabrics. If you email the Hong Kong store, you can find out when their tailors will be in your city.