We came here on Mother's Day. 50 minutes after we ordered ( we got seated at 11am and it was 12pm) waitress came out to tell everybody that kitchen was backed up with carry out order and food might take another 30 minutes though she can't guarantee the time. So an hour and 30 minutes for scrambled egg and oatmeal? Also, why do you seat customer without warning them what's going on so they won't waste two hours there then leaving without eating?!! It is totally unprofessional and unacceptable. read more

Worst service ever! We waited an hour after our reservation time to be served and no one provided any updates on the delays or when I found would be served. read more

ordered the chicken biscuit sandwich have asked for it to be mild. it came too spicy for me. asked for something else on menu. the waitress asked if we wanted to keep chicken sandwich since they were going to throw it out. when bill came they charged us for the returned sandwich! I asked for it to be taken off the bill. the manager was very rude! I never received my refund! worst place ever! if you want to pay for a terrible small sandwich for $20 that's your place! read more

Niko is unbelievable. He gave us the best suggestions. Honest and professional. This place blew our expectations out of the water. We used to live downtown and have been to some of the best restaurants in the city and this might be the best brunch we've ever had. By the way I never write reviews but with Scratchboard kitchen I couldn't help it. Everything was incredible. Some of the best food and service that we've ever had. Shashuka, Dutch baby with gravy, and the chicken sandwich. Unbelievable. read more

I've been to Scratchboard for brunch and it was great. Then I went for dinner on a Friday night and it was the worst experience I've ever had at a restaurant. I made a reservation for two at 7:15 and we were seated promptly, drink order taken, and drinks were fine. Then we placed an appetizer order (for peas and burrata) and it took 45 minutes to come out. The waiter never checked on us, until he finally said "did the burrata come out yet?" He didn't even know we hadn't received it. He said the order "got lost" and he had to place it again. We finally got the appetizer, and it was so-so. Then we ordered two entrees. It took another 45 min for one entree to come out (the short rib melt). When he brought it, he said the other entree (steak frites) would be out in a sec, which it was not. It was another 10 min at least, and by then it was 9pm and we couldn't stay any longer, so we had to ask to take the second entree to go. The waiter was not apologetic at all and offered to see "if he could get us a scoop of ice cream or something." Finally, the manager brought the to-go bag and apologized with a sorry excuse that the kitchen was overwhelmed (although the restaurant did not seem that busy). He did offer us a small gift card for the wait, but I hardly want to return. It was the worst service I've ever experienced and the food was just okay. I understand kitchens being busy, but this was ridiculous and the lack of an explanation or acknowledgment throughout the night really made the experience awful. read more

Expensive and disappointing. Pear jam grilled cheese sounded wonderful, couldn't taste the pear Jam. You will receive a simple sandwich on a small plate, nothing else. read more

Incredibly fresh food. Made from scratch. Sauces are impeccable and their unique flare on foods in refreshing and lingers well after the last bite. Don't go off these pictures, their menu changes frequently based on produce availability and creativity in the air. read more

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Amazing truffle soft scramble! Nice touch on the macadamia milk for your latte!! The burratta was unique and delicious!

Absolutely delicious food. Well worth the trip and will definitely be dining here again.

Excellent place. Ambiance is phenomenal, service & food are great. Highly recommend!!

this place is overpriced and the food did not appeal to us. just make it simple guys you've over done it just a bit

I asked to substitute avocado for bacon or sausage, the waiter said no problem, then charged me $5. I was asked if I wanted honey with my tea, was charged $1 for honey. Eggs, potatoes, avocado, tea plus my friends hot chocolate was $34. read more

Yum! Fried spicy chicken sandwich was divine. Super rich, but not greasy. Short rib hash super. Steal some of your date's biscuit to dip in the sauce. Excellent service from a welcoming and happy staff, got a pop tart to go. Can't wait to come back! Thank you all for your hospitality and attention to the quality of the food. read more

This is a nice restaurant it has an enjoyable ambience. But the value to the food and the product that's coming out of the kitchen seems a little high in cost to me. It wasn't bad food but it wasn't blow my mind food at $50 (before tip) for two people. Waiting time for food was longer than we expected. read more

Super fresh, high quality food. The wait staff was very friendly and knowledgeable on the menu and the chef. The specially coffee drinks are also very good and unique. read more

I love this place. Food is fantastic. My wife is gluten intolerant and this place has an incredible GF biscuit (all of their biscuits are house-made and fantastic). She gets the breakfast sandwich and my favorite has become the fried chicken biscuit sandwich with the spicy option - it comes on a ranch biscuit, which is awesome. I've also gotten the short rib hash, which was very solid as well. We also usually split an order of the crispy potatoes, which comes with a spicy mayo dipping sauce. The only reason I can't get myself to rate this 5 stars is because of how incredibly expensive it is. I lived in the city for several years and this place is more expensive than my all my favorite breakfast spots in Chicago. Everything is a la carte. Our two sandwiches and potatoes, with tax and tip is over $50 (with no drinks!). I have ordered for pickup twice and it's actually more expensive than dining in. The first time, I ordered online (which is through Toast). They have a "service" charge and then an additional place to add a tip - very misleading. I picked up the order and the "service" charge on the receipt is actually "gratuity"! So it's an automatic tip (disguised as a service charge), with another place to tip. To try to avoid a "service" charge, I called the store for pickup the second time. Literally the same thing, because they just enter it into Toast while I'm on the phone. read more

Honors its name with food made from scratch. It was also absolutely delicious and gourmet, leaving you savoring every bite! The biscuits and the sauces on the breakfast sandwiches are bursting with flavor. My wife said it was the best gluten free breakfast sandwich she'd had and the kids loved their pancakes and pb & j poptart. I took a chance on the caramelized grapefruit, and was rewarded with basically a creme brulee citrus. So glad to have this new great eatery! read more

We ordered curbside pickup for brunch. The staff was very friendly and welcoming! Our order included: mushroom boost coffee, biscuit sandwich, spicy fried chicken biscuit sandwich, and biscuits with jam/honey butter. I love mushrooms, but was skeptical about mushrooms in my coffee. There is absolutely 0 taste of mushroom and the coffee was delicious. The biscuit sandwich was TRULY the best breakfast sandwich I have ever had. The biscuit was crusted with cheese in the best way possible. The spicy fried chicken sandwich was good as well--the chicken tasted fresh and had a hint of spiciness. The biscuit was also very fresh and gooey with a crispy shell. Carb overload and so worth it. read more

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The lox and toast is awesome. Really unique take. Good service and friendly staff. Will definitely come back here. read more

Scratchboard Kitchen - Breakfast & Brunch Near Me - Arlington Heights, Illinois

Food is great! Host introduced himself to our table. Great food the cardamom rose coffee is bomb! OMG couldn't stop ordering it. Lox very fresh. This place bustles! So, do get a reservation, especially on the weekend. read more

Excellent, unique food, good service and ambiance! The veggie grain bowl and French toast were awesome!

Mediocre at best food for unreasonably high prices. My friends and I visited the restaurant for brunch and collectively spent roughly $90 here (4 people). After one of my friends decided to not leave a tip for his grossly overpriced meal, a hostess approached him and inquired for a reason as to why he chose to leave no tip. I go out to eat at local restaurants and cafes pretty often and I can confidently say that this was the worst experience I had in a while. Overall, I would highly suggest anyone to consider a different spot if your going here alone or with a group read more

This is our new favorite breakfast/brunch place in the area! The food is fun, creative, and most importantly, delicious! Their outdoor patio is really nice and the customer service we received was amazing. We ordered the fried chicken sandwich, lemon hibiscus pop-tart, and the crab cakes for our food and everything was great. We'll definitely be keeping track of what pop-tarts they currently have so that we can try as many as possible! We had the honey matcha latte and the elderflower lemon latte for our drinks and those were tasty as well. We'll definitely be back soon and recommend this place to everyone! read more

Scratchboard Kitchen - Fried chicken sandwich, crab cakes, and a side of melon. Everything was great! - Breakfast & Brunch Near Me - Arlington Heights, Illinois

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This is my absolute favorite restaurant in AH. In fact it belongs in a quaint street in Paris but our area is lucky. The chef and owners have hand crafted cuisine for every diet and every tastebud and every ingredient is fresh. You can tell the pride that goes into each dish. The bowls, pastries, coffees, bloody Mary's and fried chicken are a few of my go-tos. I can't say enough good things about the food! Also the cleanliness is impeccable. They sanitize every nook and cranny, have a UV light room sanitizer and each staff member wears masks and gloves at all times. In addition they enforce social distancing. Hand San is readily available. The decor is really cute. But I go back for the food!!!! read more

Scratchboard Kitchen - Bloody Mary - Breakfast & Brunch Near Me - Arlington Heights, Illinois

Danielle is an absolute angel and this gem of a place makes you feel so welcome. A constantly changing variety of homemade sweets that are truly unique, Chef Grace will keep you coming back for more~ she is delightful read more

The food here is so delicious! I really love their chicken sandwich, it is so fresh from the bread, veggies, dressing, and up to the chicken, it is very tasty, and really worth to try. It is made to perfection and will serve to you with a creative plating. Their service here is really fast, the food is still hot, and always fresh. They have a big portion and reasonable price. All of their food here is mouth-watering. They also have baked goods such as pies, biscuits, waffles, and others. All of it are really worth a try and very delicious. They also have unique food that will literally surprise your taste buds. Really amazing selection of food. Their beverages are also awesome and can really make your body feel cool. You also must try their drinks. Everything is exceptional! Their staff is very nice, decent, and professional. They talk so decent, they assist all of their customers the whole time, and even answering to some questions. They really know how to treat and serve the customers so well. They are very nice. All of their staff really did a great job. They literally made my experience happy and better. Can't wait to come back again soon when I am in the city. Scratchboard Kitchen is the best! Thank you guys for an outstanding customer service. Will see you again! Thank you and kudos! Well done! read more

Amie is the best. Very friendly and respectful. Always makes it a fun place to visit.

I am such a huge Fan of your restaurant. However the seafood boil was a bit of a disappointment. So overpriced for what we got! $45 a person for one shrimp, lobster claw and some sausage, corn and mini mini clams. The salads were soo bad. The plum cake dried out. read more

Scratchboard Kitchen - Breakfast & Brunch Near Me - Arlington Heights, Illinois

We moved from the city last year and haven't found a restaurant that could match the quality of food/drink and ambiance until we went to scratchboard. So cool inside and the food was amazing and we are hard to please. I had the fried chicken sandwich and my wife had the lox toast. The chicken was the best sandwich I've ever had. Better that hopleaf, budlong, roost, honey butter friend chicken....all of them. Lydia was our server and she was so kind and personable. My wife's lox was amazing. We have been to so many brunch places where they skimp on the lox but not here! Menu was small and ingredients were fresh. We have found our favorite suburb restaurant now! read more

The food, drinks, and service were great! Everything is local, fresh, and flavorful. The only downfall is the portions don't match the price. I would definitely go back but will likely plan to use it as a drink and snack place rather than a place to go for a full meal. read more

Scratchboard Kitchen - Beetroot Waffle - Breakfast & Brunch Near Me - Arlington Heights, Illinois

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The food is good here and the outdoor patio is wonderful. Unfortunately, our server, Nico, seemed slightly racially biased towards my Indian parents. He was not friendly and instead acting coldly towards their simple requests of a hot cup of coffee and cream for their coffee. He prioritized other (white) customers. Perhaps some anti-bias training is what this business needs. read more

Great addition to downtown AH! Fantastic customer service and even better food. Highly recommend!

Our family's favorite spot in AH!! Besides the food being inventive and delicious, the atmosphere is fun and the staff is very helpful and kind. This is a great spot to try new seasonal dishes, sit and sip drinks on the patio or bring your kiddos for pancake breakfast - they are a big hit in our family. We've had almost everything on the main menu and all is worth a try! read more

Very good food and great service. I had the breakfast biscuit sandwich and it was top notch! My uncle had the chicken biscuit and enjoyed it a lot. We also ordered their version of a pop tart and loved it. We'll definitely be back! read more

I hate to write this, for the food was quite tasty & fresh, but the hostility I received, for a snafu in communication, was so unnecessary, embarrassing and uncalled for that I wanted to make sure no one else makes the mistake I made, when planning to eat lunch, al fresco, in this eatery. I was SO excited to, finally, be in downtown Arlington Hts. early enough to try this little place of intrigue. They close at 3pm, which I LOVE. It means they aren't a "jack of all trades, master of none"-type of restaurant. They have a niche' and they stick to it. I was pretty jazzed to be there. I have been doing my due diligence supporting local, independent eateries all during Covid protocols. I worked in the restaurant biz for 9 years, so I understand how damaging these lockdowns have been, to owners. Being so warm, for an early, April day, I decided to do a bike ride around time, having my final stop be Scratchboard. Upon rolling up with my bike, I looked in my basket and declared, "****. My mask flew away, somewhere along the ride". Now, NO ONE was wearing a mask, eating outside, which was fine, for the tables were well-spaced and the wind was blowing. I, too, wished to dine al fresco. I stood and waited, while servers and a busser passed me by. I saw the sandwich board declaring that if I wanted a seat, I had to see the hostess, inside. I looked at the busser and asked, "I don't have a mask. How can I go in to ask for an, outdoor, table?" He told me masks were provided, at the hostess stand. Since I am NOT an "anti-masker", I felt sheepish about entering but, alas, I hiked my shirt over my face & nose, placed my hand over this and stood at least EIGHT ft. from the hostess stand. I made sure I was near no one, upon entering the lobby. I quickly told the young hostess that I lost my mask on a bike ride but would like to eat outside. I saw a box of masks, on the hostess stand. I asked if I could have one, for when the waitress approaches me, outside, even though NO OTHER customers were exhibiting this protocol, al fresco. She looked a bit flustered but said, "O.K". Just then, another woman saddled up next to the young hostess and started, loudly, BERATING me for coming in and not having a mask. As I backed up and told her I just wanted to eat lunch, outside and lost my mask (all the while having my face covered with shirt & hand) and could I please have one from the pile on her hostess stand, she continued, through hostility, telling me to LEAVE the restaurant, get outside and she would have someone help me, shortly. I was NEVER within 6ft of this woman, or her employees, indoors. Naturally, since her voice was raised, heads were turned. I was so humiliated. How ironic that the indoor diners were maskless, when eating and drinking but somehow Covid knows to only spread, human to human, when you are asking for a mask and not drinking your second glass of wine, indoors, as the staff needs to approach you, to serve you. Snarky as it sounds, somehow science and decency have left the building.... When the flustered, young hostess came out to find me a table, she was NOT holding a mask (I was willing to pay for it). She held only a card with a scan code. I apologized. Being an older folk, I do not have scan capabilities. I just wanted to see a good ol', paper menu. I was still locking my bike up when I told her this. As I asked where she would like me to sit, she disappeared back inside. So, tail between my legs and shirt over my face, as I passed the other, al fresco diners, I watched as the unkind woman approached my table with a mask, a paper menu and a serious, chip on her shoulder. I said, "Thank you for your kindness" and I meant it, for I am sure all these eateries are flooded with people being defiant about the Governor's orders for dining. My issue is...I WAS NOT ONE OF THOSE PEOPLE. I was apologetic, from the get-go, was told to go inside if I wanted an outdoor table and was STILL berated, loudly, when I tried to explain that I needed a mask. My lunch was tasty. The food was excellent. As I saw that a storm was approaching and I was on my bike, I asked the server to settle up, with me, so that if the storm came, I could leave, quickly. Also, the LAST thing I wanted to do was to continue my lunch, inside. I was still, quite humiliated from the earlier exchange. After a 25% tip, my bill was $41.00 for an Impossible burger sausage sandwich, on a delicious, bountiful biscuit, a side of HEAVENLY, cheddar cheese grits (I've never had better) and one glass of Oregon, Pinot Noir. I never saw an itemized bill, just a total. Since the sky was turning black, in the distance, I didn't want to question how I spent this much $. I just wanted to leave, safely and with some semblence of my dignity intact. I think as we all try to navigate through our "new normal", kindness & understanding, to guests and employees alike, will keep us ALL in business. Perhaps, at another time, I will try this joint, again. read more

I usually don't write reviews but I just had to for this place. I found out about it through Facebook. I went there with my toddler, baby and mother in law. Where do I even begin? First of all, this has got to be one of the cutest restaurants I've ever seen. The pictures don't do it justice, you have to see it for yourself. It is just beautiful. After I was done admiring all of the design elements, I focused on the menu. The menu is short but I really do believe there is something for everyone. My kids enjoyed their French toast dunkers (with Greek yogurt funfetti dip). The portion is beyond generous. We actually had leftovers to take home. (We won't tell the kids, but I've been eating their leftovers since we got home and the French toast is delicious!) I had the lox on toast and my mother in law had the breakfast biscuit sandwich. Again, generous portion size- both of us were almost done with ours but we were getting so full, we just had to stop. I also had a chai lavender iced latte. It was SO GOOD!!! Needless to say, what a great first impression! I CAN NOT wait to come back again and try something else. So excited that they switch out their menu with seasonal items so there is always something new to try! Wish I took some pictures but we couldn't help ourselves and just wanted to dig right in! Yum! read more

Such a fun place! You can tell the people who work here love their job and people's reaction to their food! I love it! Can't wait to try more things! read more

I went there for the first time recently. The breakfast food was average. However, the scones were amazing. A week later, I decided to call and order a few scones for pickup. When I picked them up, I was shocked that I was charged 22% tip on a pickup order for 3 pastries. $25 scones. Absolutely ridiculous! read more

Meh... nothing to write home about. Definitely more of a breakfast place and it's pretty pricey. 17.00 for avocado toast??? Come on... really?? Had their grilled cheese and pancakes. Seriously ok at best. There are plenty of really great breakfast options around so I'd probably pass this by. read more

Wow this place is fantastic for really fresh homemade food and great atmosphere to have realixaing brunch! The egg and biscuit sandwich is a most have and potatoes take it over the top! The drinks are very creative and can't go wrong with fresh OJ! If your in AH I highly recconend you go ! read more