My mechanic, Jay Bearup, moved here so I followed him. I felt that if he wanted to work for them, I…read moreshould try them out. I made an appointment because my back brakes were grinding, which is never good. Brad quoted me a price which included calipers in the rear and brakes all around. The price was HALF of what the dealer was going to charge, and the dealer's quote was when the brakes weren't as bad! Brad and the mechanics are professional and I will be returning!

After having some less than favorable experiences with my Lexus at several shops around town. Such…read moreas one of the top rated shops on yelp botching a rear brake job and not fixing it after 3 visits, Forcing me to fix it myself. I finally found Car Repair's. Brad Smith and his team are great. They are knowledgeable, professional and friendly. They were able to get my Lexus in and change the timing belt, water pump, spark plugs, brakes and more in short notice. Brad didn't try to talk me into anything extra, he just made some recommendations and explained everything thoroughly as to why it was necessary and a good idea to do while it's already apart. I will be taking my vehicles here for everything from now on and recommend them to everyone.

I have a 14 year old vehicle that is in exceptional shape that I bought in my former state. With…read moreMichigan's salty roads and my desire to keep this vehicle as long as possible I invested in an undercoat. GTU reassured me that the underside was still great and worth getting undercoated. I'm an inquisitive person and had a few questions about the process and the after appearance. They were so gracious and polite answering them. They never made me feel like an annoying human. Plus, free touchups in 2 and 4 years. They have been open for 10 years, I believe they will be around that many more...I hope to still have my car as long too!

The level of customer service and attention to detail that Chris provides is second to none. I…read morewould highly recommend the service he offers to anyone who needs their vehicles undercoated.

Had a problem with my front end. It was in and out within 2 days. The work was top-notch and the…read moreprice was very reasonable.

Helped us out when our van broke down on vacation. Got it in when nobody else would, diagnosed and…read morefixed a huge job. Very kind and honest. Thank you !

This place does not operate in good faith. I want to start off with I did try to handle this…read moreprivately with them. I went in to speak my concern with brake work that had been done and what I was charged for. They took pictures and stated that I would hear from someone on Monday (this was early Friday). I took my 3500 truck in to have a vibration looked at. Told them to inspect the suspension and brakes. They called and told me the front rotors were warped and the rears were glazed. They recommended to replace front and rear pads/rotors. I asked if the calipers were fine, Alexis stated they were fine. This is the first time I spoke with her, I started with Philip the manager. I agreed to have them do the front and rear pads/rotors. First thing the next morning I get another call from Alexis stating that all 4 calipers need to be replaced. I asked what changed since the inspection the previous day where I was told they were fine. She stated that they were all seized. They stated an additional almost $1800 for the calipers only. I declined and stated to just put it back together and I will pick it up early afternoon. Shortly after hanging up I received another call back from Alexis. She stated she was still going to have to charge me for the front and rear pads/rotors since I authorized this the previous day and that the work had already been performed. I acknowledged and was ok with this since I did approve the work. I arrived at the shop at 1:05, early afternoon like I stated. My truck is on the lift with rear and front tires off. I go in to ask for my truck, she stated that I said early afternoon for pick up. 1:05 is early afternoon to me. I asked why there is still old rotors on the back when I was told on the phone that the front and rear pad/rotors were already replaced. Alexis told me that they took the new stuff back off and put the old back on. I inquired about the logic behind this. The manager, Philip stepped over. I said to put it back together and I will pay for the work that had been done. I ended up paying for front pads/rotors. She stated they were having a hard time getting the calipers back on the front since there is new pads. I went to Art's auto and picked up all four calipers to change them out the next morning. When I took the front calipers off, I was shocked to see the lack of work performed. On the invoice I was charged 269.98 for pads/rotors which "includes cleaning and lubrication of brake components." They put brand new pads on, did not replace the shims with the new ones, nor did they clean or lubricant the old existing. They did not clean the slide pins at all. I went in and spoke to Alexis about this. Philip was off that day. I brought the old calipers in to show this lack of work that I was charged for. When I came in, I was polite, asked to speak about my bill and a concern I have to work that was done. I asked to speak in private so the waiting room people would not hear about the kind of work that was done. I was told that I would hear back from either Philip or his boss Dan. I did not hear back from either about my concerns of doing honest, good faith work. I 100% will not trust this place to do work again, nor would I recommend anyone else use them unless it's just putting tires on. I attempted to allow them to make it right and hear my concerns, which they chose not to do either. Disappointed to say the least. I wish this would let me post the pictures of how nasty the shims and slide pins were.

You would think after spending over $1400.00 for a break job the fluid would be a concern, but…read moreafter a phone call I was told to bring it in so they could finish filling the reservoir! Also, the oil change service on Garfield, totally different and not for the better. The check off list that Marsh used was appreciated by me, attention to detail! Never again! Maybe it's just me, but locally owned business that have operated forever and then sell to out of state or big business just seem to go to hell, but what do I know after doing business with them for 50 plus years!

93 dollar oil change! 23 dollars mire than dealer! Way too expensive! Nice enough people but…read morenever again.

I had an oil change in J Lube 3 in Traverse City Michigan on June 19, 2023. On July 2. 2023 I…read morechecked my oil and the dlp stick showed it exceeding the maximum level by a lot. On July 3, 2023 I took the car to Tuffy in Cadillac Michigan to have the oil checked and they found the oil to be excessive by 1 1/2 quarts. Way too much and they drained it down to the correct level.

My car overheated and JPM was able to take it in right away. John thought my radiator might need…read morereplacing and let me know it would be a few days. I dropped it off on Friday and got it back Wednesday, and as it turned out, one of the fasteners had rusted through so it only cost me $100 instead of the $500+ he had first quoted. So that was a relief, though I'm not sure why it took four days (not counting the weekend) to fix it. Still, I'm very happy with the quality of the work and information regarding what to do if my car overheats again.

While traveling to our RV vacation at Interlochen State Park, the front brakes on our Ford F-150…read morewore out to the point that the pads and rotors required replacing. The State Park Ranger recommended John at JPM Auto. I called John, described what I needed, he called his parts supplier and ordered the parts. I dropped the truck off the next day expecting to be without my vehicle for a few days. About two hours later, John called to say the job was done and I could pick it up! I went in the following day to pick up my truck and pay the bill. The price was very fair. Actually so fair I'd have all my vehicles serviced there if JPM Auto wasn't 6 hours from my home. Great people, honest pricing and quick service. Don't hesitate to visit JPM Auto if you need your vehicle serviced, they are spectacular!

I made my first trip to Performance today and had a great experience. I love the Oil change places…read morethat let you stay in the car. The tech who helped me, a British fellow I assume by his accent, was very thorough and went over everything before the service started. I was in and out in 15 minuets. I watched the crew in the bay next to me work and they were as professional as my crew. Highly recommend if you need new oil.

They went so far above the call of duty. I came in for an oil change, but hiding in my air filter…read morewas a mouse. Oh, she also had babies in a large nest! Thank you for all your help cleaning them out. While I was embarrassed, I was told this wasn't the worst. (I didn't ask). My hero's!

The location I visited was quick and reasonably priced. The service is good and I would recommend…read moreto anyone in need of standard or synthetic oil change.

Used to be a great place. $80 for two quarts of oil and nothing else! What happened to this place?read more