My car overheated and JPM was able to take it in right away. John thought my radiator might need…read morereplacing and let me know it would be a few days. I dropped it off on Friday and got it back Wednesday, and as it turned out, one of the fasteners had rusted through so it only cost me $100 instead of the $500+ he had first quoted. So that was a relief, though I'm not sure why it took four days (not counting the weekend) to fix it. Still, I'm very happy with the quality of the work and information regarding what to do if my car overheats again.

While traveling to our RV vacation at Interlochen State Park, the front brakes on our Ford F-150…read morewore out to the point that the pads and rotors required replacing. The State Park Ranger recommended John at JPM Auto. I called John, described what I needed, he called his parts supplier and ordered the parts. I dropped the truck off the next day expecting to be without my vehicle for a few days. About two hours later, John called to say the job was done and I could pick it up! I went in the following day to pick up my truck and pay the bill. The price was very fair. Actually so fair I'd have all my vehicles serviced there if JPM Auto wasn't 6 hours from my home. Great people, honest pricing and quick service. Don't hesitate to visit JPM Auto if you need your vehicle serviced, they are spectacular!

I have a 14 year old vehicle that is in exceptional shape that I bought in my former state. With…read moreMichigan's salty roads and my desire to keep this vehicle as long as possible I invested in an undercoat. GTU reassured me that the underside was still great and worth getting undercoated. I'm an inquisitive person and had a few questions about the process and the after appearance. They were so gracious and polite answering them. They never made me feel like an annoying human. Plus, free touchups in 2 and 4 years. They have been open for 10 years, I believe they will be around that many more...I hope to still have my car as long too!

The level of customer service and attention to detail that Chris provides is second to none. I…read morewould highly recommend the service he offers to anyone who needs their vehicles undercoated.

I have been taking my Mercedes Sprinter to Integrity Import Services for over 2 years now. Trying…read moreto find someone to work on my sprinter, when I first bought it, was a nightmare. Not even our local Mercedes dealership works on the sprinters !!!! After make 11 phone calls to the areas mechanics, I found Integrity Import. And every time they work on it, even for oil changes and maintenance, I have been SO VERY HAPPY every single time. They are very knowledgable, help me to understand what the problems are, and their suggestions, and their prices are very reasonable. I will never go anywhere else but here !!

Solved a difficult problem with a recurring Check Engine Light . Only shop that would look at my…read more1997 VW Eurovan Camper (including the dealer). Investigating and confirming a CEL runs $286 then then they call with the finding and the cost to repair. Might seem high at first, but tech rates at dealers and shops are $125/hr and up. And they provide a FREE loaner. Routine services like oil changes are less. Extremely happy to find a shop near my second home in Northern Michigan that to service this and my other VW's. All techs are certified master technicians E Apling Columbus, OH & Grayling, MI

This is a small, 3 bay shop on the corner of Garfield Ave and 8th Street. Mike, the owner and…read moreMechanic, does GREAT work! He is on the higher side of the scale for cost of repairs, but for very good reason! This is the only shop, that I'm aware of, has a 3 yr. 36 000 mile warranty on repairs! Also, he uses high quality parts! Mike is great at taking care of his customers, and I love that about him! However, I worked there as a Mechanic back in 2023. While he's great with customers, not so much with employees as to why I give him 4 stars. He tends to bring in his issues and dump it on us employees, and does not do well under stress or pressure because as an employee, we bare the brunt of his negativity. However, I'm partially at fault as I did not sit down with Mike, in an attempt to resolve these things. At the end of the day, I know Mike has a good heart and truly cares for people! I would encourage you to check this place out! He has a very low "come back rate" and I still send people his way.

Kenny is a GEM! Rev…read moreAuto (R.E.V.) at Chums Corner has been nothing short of a blessing for our family. Kenny handled our entire situation with kindness, patience, and genuine respect. Something you don't see nearly enough in auto repair. (Or really anywhere anymore) We were in a tough financial spot and had to leave our car there for a bit while we figured things out. Not once did Kenny rush us, pressure us, or make us feel like a burden. Every single interaction was calm, courteous, and understanding. He never made us feel embarrassed about our circumstances. That level of compassion is rare, and it meant more than he knows. If you're looking for honest, human-centered service...the kind where you walk in stressed and walk out breathing easier. Rev Auto is the place, and Kenny is the reason. Traverse City is lucky to have people like him in this industry. Highly, highly recommend.

Sonny's released my car to me done, without fixing any of the damage underneath. Returned it with…read morean appointment, to fix their completely ignoring the underside damage. They didn't have the parts, said they would call when parts are in.Two weeks later I called and the parts were in (thanks for the call), I made a fourth stop/appointment. They put some new parts on the bottom but never addressed all the damage and noise. They never finished the work. All of which is described in the report and paid for by me and my, Insurance company. They then said "it's probably a tie rod and they'll have to take it somewhere else to determine if the damage and noise was due to the accident".... Yes, it was, on the report and PAID to Sonny's to fix! I have used Sonny's for 30+ years, the latest ownership ain't no Sonny. The travel and time spent so far on this PAID for job is now more than I've spent on the deductable. I do not recommend, nor trust this shop. I will repair it out of my own pocket rather than get them a opportunity to not fix the agreed upon paid for work. As of now five 72 mile trips to have my car not fixed. Cheaper to deal with it locally, by a trustworthy business. caveat emptor

Had a problem with my car traveling through TC and pulled into Sonny's. They got it in and resolved…read morethe issue. Great place and incredible customer service!

New Garfield Auto performed a complete brake job on our van…read more1.5 years ago (21,000 miles). They replaced calipers with rebuilt ones (why not replace with new calipers??)in which one caliper failed and caused premature wear on the pads and rotors. The pads were worn down to the metal forcing us to need another complete brake job on the rear brakes again (in 21,000 miles). They also did not properly run the brake lines or bleed them correctly. We attempted to work with Garfield Auto to come to a resolution but they were not interested in helping us. Very poor customer service and poor workmanship. I highly advise avoiding this Auto service center.

My wife took our Jeep Commander in for some front end work recently. They did do a good job on the…read morerepairs and it was relatively inexpensive, but it was their putting everything back together that has me extremely t'd off right now. When the tires were put back on the lug nuts were tightened down so tight that they were nearly impossible to get off. Actually, one is so stripped I'm going to have to take it to A DIFFERENT SHOP to get removed. They obviously used the air ratchet to torque the bolts down. How do I know this, because I'm a 215lb adult male who had to stand on the freaking lug wrench and bounce to get them to turn ever so slightly. I shouldn't have to stand on the freaking lug wrench and bounce to get them to turn, I should simply be able to use arm muscle and body weight alone to remove the lug nut. What if my wife were had a flat in the middle of a no-cell reception area and had to remove the tire herself? She wouldn't have been able to that's for damned sure, and she should be able. Over tightening lug nuts can strip bolts, weaken the threads which can cause the wheel to come loose or off, or warp the brake rotor causing brake failure. All of which I'm sure Garfield Auto Center knows, but I mean we were a customer right, maybe what they do know they think that we don't know, maybe they think we will take our vehicle in for them to fix when this happens. I won't. My wife won't, again. And I'm hoping this review will cause you to think before you go to them. Maybe I should give them the benefit of the doubt, maybe it was a new guy working on the Jeep, maybe they were in a hurry to get to lunch or end their day and just used the air gun. Well, maybe my wife was taking my children to Grand Rapids for the day and lost a tire on US131 doing 75MPH. My families safety is more important than their excuse. I won't be back, and I won't recommend them to my friends, family, coworkers, or even my worst enemies.

Another awesome experience! The staff goes the extra mile to ensure a smooth experience. Service…read moreadvisor very knowledgeable, helpful and friendly. I've had service 3 times in past 4 months and each time was smooth sailing. Put new skins on my 335xi, had oil change, then tie rod replaced. Great communications, simple drive-in/check in process.

I bought a car from them last summer, and they were incredibly accommodating and friendly (also…read morevery patient).

I recently used Moore Automotive for a warning light that came on. He was extremely backed up with…read morework (as was everyone in town), but squeezed me in and did what he said he would do, when he said he'd do it. The problem wasn't too serious, and he advised replacing instead of purging because his experience was that the problem would recur when doing the latter. He got everything working on schedule and at the fair (and estimated) price. Very happy and would definitely go there again.

Mr Moore installed the wrong AC belt on my car, it was making a terrible noise and was a fire risk…read more I returned for him to take a look at it, he charged me an additional $35.00 to look at it and tell me he put on the wrong belt, then said it would be an additional $150.00 to purchase and install the correct one after I had already paid for him to install the belt and AC and now another 35.00 to look at it. I went to the dealer and they installed the belt for $40.00 Moore is a crook and very rude if you don't agree with him he is quick to fly off the handle. BEWARE I will never do business there again and would not recommend him. I rate his business less than 1 star When he originally installed the parts he said it would take 4 hours at the most and offered me a car to use, he didn't have a car for me to use when I arrived, and didn't tell me until I was already there, he dropped me off at the mall and more than 7 hours later I called him and he said he would be done in about 30 minutes. Was not a good experience. Kelley