Brandon and the team at Dave's Garage are unbelievable, going above and beyond when it comes to…read moremaking sure you're well taken care of. They are the best in Traverse City hands down. They gave me a loaner to use while they worked on my car and they were fast and efficient. They don't overcharge and they never talk down to you. My best mechanic experience hands down. Can't recommend them enough!!!

Anytime an auto shop tells me there's no charge after having my car for well over an hour. They're…read moregonna get five stars. Not only did they fix the small problem, but their service is excellent as well. I was hesitant to do business here after it changed hands but other relatives have had very good success also

My daughter's car had some issues coming up from Indiana. They were able to squeeze us in on a…read moreFriday due the urgency of the problem. Their communication along the way was excellent. They did a safety check check for us and found a few other issues. One of them was a major safety concern. I felt they were very honest, upfront and informative along the way. We even got a courtesy call the day after. Highly recommended.

Checked my Ascent for a potential tire/brake/bearing problem, but found it is OK…read more They DID find a CVT leak that the Subaru dealer MISSED totally in my 60K mile checkup just last week! It has been leaking a while. After all that, NO CHARGE! WOW. That is why I drive 2 1/2 hours to bring my car to them. Incredible service!!!!

Helped us out when our van broke down on vacation. Got it in when nobody else would, diagnosed and…read morefixed a huge job. Very kind and honest. Thank you !

Had a problem with my front end. It was in and out within 2 days. The work was top-notch and the…read moreprice was very reasonable.

We were on our way back home to Chicago from a short stay in Traverse City when our Honda Odyssey's…read morebattery light/warning came on. We took our vehicle to the nearest auto repair and they confirmed it was an issue with the alternator and at the current rate, we wouldn't make it back home without repairing it. Although helpful, they unfortunately could not service our vehicle due to being short staffed. Knowing this was an alternator issue we called several other auto repair businesses (including a Honda dealership) and no one had any availability until the following week; it was currently Wednesday. Losing hope and already thinking of alternative ways to get home we called Traverse City Public Service Garage (TCPSG) and they luckily had someone available to re-diagnose and potentially service our vehicle (it was about 1pm at this time). Upon arrival they were able to verify the issue, order the faulty part from one of their local suppliers, have it delivered, and installed it in about 4 hours or so. While there was an element of luck that came into play (available mechanic, supplier with the part, time of day, etc.), the service we received was both friendly and fair all things considered. The good folks at TCPSG got our vehicle back up and running and we ultimately got back home later that evening safely and in one piece. From me and my family, thank you Traverse City Public Service Garage for your hospitality and quality service.

We were over 4 hours from home on a camping trip and the engine of our suburban was making a…read moreterrible noise. They were able to get us in right away on a Saturday to take a look at it. The first person who looked at it thought the AC compressor needed to be replaced to be safe to drive but they had a second person look at it and he was able to offer a quick fix to get us up and going. We were ready to leave it and have it fixed when their AC person was available but they were honest and gave us a better option even though it cost them business. We cannot thank them enough for helping us in a pretty desperate situation.

Best prices in town. Kind, knowledge, and friendly. They explain everything before making repairs,…read moreand never upcharge or try to get me to fix a bunch of unnecessary things.

It's always scary to walk blindly into a shop to get some work done, especially with my limited…read moreunderstanding of how cars work, and that's what I did here. The price for labor at Keystone is reasonable, especially compared with other shops in the Traverse City area. I was given an estimate for the repairs which they suspected I needed, but once they popped the hood, they found it wasn't quite as serious than they initially expected. Rather than make those repairs anyway, and charge me an extra hour of labor plus parts (which I've experienced before from a more dishonest, mainstream auto repair shop), they reduced the price from my estimate and made the correct repairs. Not only that, but they knew my situation was difficult, and that I needed to travel several hours by car that same evening, so they began the repairs immediately in order to get me on the road before the shop closed rather than the next morning. All around a good experience and an honest mechanic, and I will return the next time my vehicle inevitably needs work.

These guys are the real deal! I've always heard good thing and they definitely lived up to their…read morereputation! After auto zone didn't have the paint color I needed to touch up my car I went here. Chris in paint the paint dept went out to my car with me, when we couldn't find the paint code he quickly called to get it directly from the dealership. Apparently they didn't make touch up pens in my color (not popular enough) I was disappointed for a second not knowing what I was supposed to now... "I'll just mix you up a little jar" he quickly said. Sweet! While he did that I ran over to get power steering fluid from the auto parts side, quickly I was helped and on my way. I was in and out if there in 10-15 minutes and couldn't have had a better experience! Super helpful and knowledgable! You can tell this is where the car guys go to get everything they need, it was hoppin! No frills though, so it can be a little intimidating for the first 20 seconds until someone enthusiastically asks if they can help you :) Thanks guys the caddy is going to look brand new ;)

I have been in several times and have always been treated with respect and great customer service…read more If you need something Anthony and his staff will make sure you get what you need! Phil S.

My family has always had a great experience with Cliff's Auto. We hadn't used them in a while as no…read moreneed to. Mid-August we were about use our Toyota truck to tow our camper on a long trip. I suspected my brakes were at their life end. I called them with a tight window to get it done and they were able to schedule me in less than a week. They did a full inspection and found some additional legit issues that had they not caught them, I would have likely been regretting the trip with a breakdown. Ended up getting the serpentine belt done and front joints on 4WD done. Recent reviews concerned me but my experience was great, they got everything done in time, and the long trip was flawless. They waived the inspection fee as well. Can't speak to others experience but mine has always been good here. Been using them since 2019.

I stopped by Cliff's Automotive to ask about replacing the thermostat on my 2017 Jeep Wrangler. As…read morea first-time customer, I was hoping to get a general idea of the cost for the repair, including an estimate for parts and labor. Unfortunately, my experience wasn't very welcoming. I was told they don't provide quotes unless the vehicle is in the shop by appointment. When I explained that my Jeep was already there, I was still met with a dismissive response. I also asked for a rough estimate on the cost of the parts and was told they couldn't provide any information, only that labor was around $150 per hour. I completely understand that every repair is different and that an exact quote may require an inspection. My disappointment wasn't with their policy, it was with the way I was treated. The interaction felt abrupt, unfriendly, and lacking the customer service I would expect from a business trying to earn a new customer's trust. A little kindness and professionalism go a long way. Even if the answer couldn't change, a more courteous approach would have left a much better impression.

Friendly, caring staff. I had a question about the work they did - (fixed my fender bender) and…read moredid excellent body work on it - but there was a loose wire sound. Doug listened to my concern, had me bring car back and found the problem and fixed it right then. Amazing customer service - they stand behind their work 100% I highly recommend this body shop.

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

3/31/23: I'm up from Detroit in TC visiting family and discovered a near-flat on my Wrangler. My…read morefamily recommended Juniors - a reco but no direct connection (ie. they didn't know me or my family). I called and spoke to Mike who told me to bring it right in - whether it could be patched or not, I also requested a tire rotation (when at Juniors I suppose). He asked my expectations on timing and I told him I was just glad they could get me in. A few hours later, Richard calls to tell me it's done and no charge for the tire rotation. What? I politely declined and insisted on paying for the rotation. I share this story not so others will expect to "get something for free" but instead to expect high-touch, friendly, communicative, timely service at (IMHO) a a great rate! The entire team there could not have been better and although I live in Metro Detroit, I try to visit TC often and I can say with confidence, when it's time for new tires - I will consider driving up to see the Juniors crew. Maybe you think I'm an idiot but if I can parlay a visit with family and support this local business - WIN-WIN!

Juniors always provides friendly, affordable service on repairs and fair prices on new tires.read more

I am writing this review under my husbands account, but last week, I was visiting Michigan with my…read moremother and grandmother. On Tuesday night, we noticed the car making a noise and had a low tire we had to fill with air. I looked on Yelp, and contacted Marathon Automotive early the next morning and they told us to come in. Once we got there, we waited for approximately a half hour while they assessed our car. They could not find anything wrong with the tire, but did find two other issues (one which was not a safety issue and could wait if we wanted, but the other would probably cause us to break down on the way home). While they were fixing everything, their driver took us in to town so that we could shop around and eat some lunch. Our car was then ready much more quickly than anticipated, and the driver returned to pick us up. Overall, our experience with Marathon Automotive was excellent. The reason I gave them a 4 instead of a 5 was because on our way home Thursday, we did have another issue with the tire and had to have a hole patched at a gas station. I feel that this was something that had to have missed when inspecting the tire since we already had to fill it and were concerned with a hole.

Rude and incompetent. Extremely overpriced. 550 in labor to change an easy to reach O2 sensor and a…read morevalve cover gasket. Then there's the mandatory 150 for the computer scan. This place is a complete ripoff. Oh and the check engine light came on right after I left and the misfire issue wasn't corrected. Highway robbery. Avoid these crooks