Quoted my one price ,I would bring in a part and then changed the price to more when I went to…read morebring it in the have the work done. Also not nice while telling me they were planning on charging me more after quoting me.

I'm an enthusiast and track guy. These guys are drag racers and get us enthusiast track folk…read more Recently took my modded 08 Bullitt in... and misdiagnosed the work lol. The men quickly alerted me and made the diagnostic to correct my stupidity. An additional part as needed and one was not, they let me know, we discussed and new part was next day-ed. I also had them an installation of a Ford racing drive shaft and check some suspension torque values as it was up on a rack. And was tracked last year. My car has never felt better, very reasonable and great abundance of knowledgeable, honest men! Vibration decrease to 1979 Lincoln level... Seriousl, good outfit.

We had a car emergency on a Friday afternoon and everyone was so helpful and got us back on the…read moreroad in two hours! Highly recommend!

thank you for helping us with a uhaul trailer. a happy,…read moreowner who was patient, informative and gave of his time. it was obvious he loves helping people ( whether with car/boat maintenance or renting a uhaul). need a car repair trust Uncle Rod's . and thank you again for hassling wish uhaul.

Wow, Steve is honest, helpful, and kind! What more could you want? I SO appreciate all those…read morequalities when needing emergency repair when on the road. Thanks, Steve! Highly recommend

This garage is wonderful! My mother was panicked yesterday after her muffler and underbody were…read moredamaged on the ferry, worried it would ruin her camping trip with her grandson. She took it to Downtown Garage, and it was fixed in less than an hour for a more than reasonable rate. Considering taking my own car in before we head back downstate. Thank you!!

AWESOME! Os got to my son who is 16 VERY fast and treated him well. We felt super comfortable with…read moretheir service! 10/10 great job.

I'd love to say this was a great company but they overcharged for towing because they thought the…read morevehicle flipped, lied about my car having full coverage so that we had it towed to their lot, and lied about my car being totaled so they could buy it cheap from us. Would not recommend.

Pleasant and knowledgable staff. Facility gorgeous especially compared to other used car lots I…read morehave seen around here. If I purchase, this will be my FIRST used vehicle since 1984 (I buy a couple new vehicles every couple years),

you guys offweed $1,000 never did you offer half. I offered it as a middle ground and you shut it…read moredown. after the test drive it had white smoke coming out of the tailpipe and you said ones nebulae you cleaned the system and it was brining it off. I also brought attention to the oil dripping and was told to keep an eye on it could have been messy from the repair. trucks since been sold put more money into that I purchased it for. coming in here how ever long and lying about what was offered is crazy work.

This man was a Miracle worker today!! He came right to my house and saved me a ton of money a shop…read morewas wanting to charge me. I needed alot of work done and he did it all! good guy all the way around and will be coming back for all my car needs!!

Tim did a great job on a not so easy roof. I will definitely use his services again. He is…read moredefinitely a blessing, highly recommend.

Friendly, caring staff. I had a question about the work they did - (fixed my fender bender) and…read moredid excellent body work on it - but there was a loose wire sound. Doug listened to my concern, had me bring car back and found the problem and fixed it right then. Amazing customer service - they stand behind their work 100% I highly recommend this body shop.

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.