They got my van repaired in a timely fashion and a fair price and they also have coffee and water…read moreavailable in the waiting area. Nice people and highly recommend!

Friendly and HONEST!!! We All know it can sometimes be tricky to find a reasonably priced honest…read moreshop any where, but I've found one in Traverse City and felt you all should know about it. D&W used to service transmissions for a small mechanic shop I worked at in Leelanau county, so I've seen them do over 40 transmissions in my short time as a mechanic. We never had a problem with any of their work! Not a single tranny, and I'd be willing to bet that's the norm for Wayne and the D&W crew. So now, when the trans in my plow truck finally had had enough, I confidently took it to D&W. Wayne took me for a diagnostic cruise in my truck so he could explain what was happening and what would have to be done for repairs. It's great that he took the time to help me understand how and why! I do most repairs on my vehicles, but transmissions are over my head, can't thank you enough D&W!!

My car overheated and JPM was able to take it in right away. John thought my radiator might need…read morereplacing and let me know it would be a few days. I dropped it off on Friday and got it back Wednesday, and as it turned out, one of the fasteners had rusted through so it only cost me $100 instead of the $500+ he had first quoted. So that was a relief, though I'm not sure why it took four days (not counting the weekend) to fix it. Still, I'm very happy with the quality of the work and information regarding what to do if my car overheats again.

While traveling to our RV vacation at Interlochen State Park, the front brakes on our Ford F-150…read morewore out to the point that the pads and rotors required replacing. The State Park Ranger recommended John at JPM Auto. I called John, described what I needed, he called his parts supplier and ordered the parts. I dropped the truck off the next day expecting to be without my vehicle for a few days. About two hours later, John called to say the job was done and I could pick it up! I went in the following day to pick up my truck and pay the bill. The price was very fair. Actually so fair I'd have all my vehicles serviced there if JPM Auto wasn't 6 hours from my home. Great people, honest pricing and quick service. Don't hesitate to visit JPM Auto if you need your vehicle serviced, they are spectacular!

We were on our way back home to Chicago from a short stay in Traverse City when our Honda Odyssey's…read morebattery light/warning came on. We took our vehicle to the nearest auto repair and they confirmed it was an issue with the alternator and at the current rate, we wouldn't make it back home without repairing it. Although helpful, they unfortunately could not service our vehicle due to being short staffed. Knowing this was an alternator issue we called several other auto repair businesses (including a Honda dealership) and no one had any availability until the following week; it was currently Wednesday. Losing hope and already thinking of alternative ways to get home we called Traverse City Public Service Garage (TCPSG) and they luckily had someone available to re-diagnose and potentially service our vehicle (it was about 1pm at this time). Upon arrival they were able to verify the issue, order the faulty part from one of their local suppliers, have it delivered, and installed it in about 4 hours or so. While there was an element of luck that came into play (available mechanic, supplier with the part, time of day, etc.), the service we received was both friendly and fair all things considered. The good folks at TCPSG got our vehicle back up and running and we ultimately got back home later that evening safely and in one piece. From me and my family, thank you Traverse City Public Service Garage for your hospitality and quality service.

We were over 4 hours from home on a camping trip and the engine of our suburban was making a…read moreterrible noise. They were able to get us in right away on a Saturday to take a look at it. The first person who looked at it thought the AC compressor needed to be replaced to be safe to drive but they had a second person look at it and he was able to offer a quick fix to get us up and going. We were ready to leave it and have it fixed when their AC person was available but they were honest and gave us a better option even though it cost them business. We cannot thank them enough for helping us in a pretty desperate situation.

My daughter's car had some issues coming up from Indiana. They were able to squeeze us in on a…read moreFriday due the urgency of the problem. Their communication along the way was excellent. They did a safety check check for us and found a few other issues. One of them was a major safety concern. I felt they were very honest, upfront and informative along the way. We even got a courtesy call the day after. Highly recommended.

Checked my Ascent for a potential tire/brake/bearing problem, but found it is OK…read more They DID find a CVT leak that the Subaru dealer MISSED totally in my 60K mile checkup just last week! It has been leaking a while. After all that, NO CHARGE! WOW. That is why I drive 2 1/2 hours to bring my car to them. Incredible service!!!!

I had my vehicle towed their for diagnostic and repair. My car sat in this parking lot for a week…read morewith no communication on when they would get to it. I use to have good service but not much communication or potential assistance on estimate timeframe. Ended up towing somewhere else. I need my vehicle.

Very honest and organized. They communicate what needs to be repaired and what repairs can wait and…read morethey don't try to fix things that aren't broken. I know if I make an appointment with them and drop off my car in the morning, they have it done by the end of the day. They're fabulous.

Best prices in town. Kind, knowledge, and friendly. They explain everything before making repairs,…read moreand never upcharge or try to get me to fix a bunch of unnecessary things.

It's always scary to walk blindly into a shop to get some work done, especially with my limited…read moreunderstanding of how cars work, and that's what I did here. The price for labor at Keystone is reasonable, especially compared with other shops in the Traverse City area. I was given an estimate for the repairs which they suspected I needed, but once they popped the hood, they found it wasn't quite as serious than they initially expected. Rather than make those repairs anyway, and charge me an extra hour of labor plus parts (which I've experienced before from a more dishonest, mainstream auto repair shop), they reduced the price from my estimate and made the correct repairs. Not only that, but they knew my situation was difficult, and that I needed to travel several hours by car that same evening, so they began the repairs immediately in order to get me on the road before the shop closed rather than the next morning. All around a good experience and an honest mechanic, and I will return the next time my vehicle inevitably needs work.

Had a problem with my front end. It was in and out within 2 days. The work was top-notch and the…read moreprice was very reasonable.

Helped us out when our van broke down on vacation. Got it in when nobody else would, diagnosed and…read morefixed a huge job. Very kind and honest. Thank you !

I called Cliff's this morning with a front tire on my rental car that was losing 10-15 psi of air…read morepressure per day. They saw me right away, spent 40 minutes testing the tire, and determined that the problem was that the tire simply had reached the end of its tread life, rather than needing a leak repair. They charged me nothing for the 40 minutes they spent. I was able to exchange the car at the local rental office after explaining the tread problem. Thanks, Cliff's!

My family has always had a great experience with Cliff's Auto. We hadn't used them in a while as no…read moreneed to. Mid-August we were about use our Toyota truck to tow our camper on a long trip. I suspected my brakes were at their life end. I called them with a tight window to get it done and they were able to schedule me in less than a week. They did a full inspection and found some additional legit issues that had they not caught them, I would have likely been regretting the trip with a breakdown. Ended up getting the serpentine belt done and front joints on 4WD done. Recent reviews concerned me but my experience was great, they got everything done in time, and the long trip was flawless. They waived the inspection fee as well. Can't speak to others experience but mine has always been good here. Been using them since 2019.

Stein family is excellent. Great prices and friendly staff. I trust Ryan because he is…read moretrustworthy and honest.

This place is amazing. Very good people. Very honest before, during and after the sale. They…read morereally do care