I had to leave for SD on Monday and had gone to an oil change place near my home to replace my…read moreright turn blinker. The oil change place replaced it but it still didn't work. I did not want to make a 1,000 mile trip without such a critical signal, so I drove to Serra (my usual dealer) in the hope they could help me. The young lady at the service desk told me they were booked 2 weeks out, but brought one of their technicians, Chad, out to take a quick look at it . Chad opened the light and found that the bulb was not fully seated. The whole process took about 3 minutes and now I can leave on time for the family event I am supposed to attend. I am so grateful to both Chad and the young lady at the desk that helped me get this done! Serra will continue to be my go to establishment for my cars needs.

Wow! Terrible service. We spent over $60K with them on our Grand Highlander. After many unanswered…read morecalls and messages left yesterday to schedule a simple oil change and tire rotation I finally got them to pick up today. The first available appointment is in 22 days. Very disappointed with them.

I found myself needing a new vehicle on very short notice (to get back to Chicago with kids/dog in…read moretow) -- so to celebrate New Year's Eve I mostly spent it at Bill Marsh. Thankfully, I was introduced to Phil Gronda upon walking in. And by that evening I was driving off the lot in a Jeep that suited us perfectly. Phil was a pro from start to finish. Will happily be back when the lease is up to buy another car from him, was very impressed with the service and love the car. Thanks, Phil!

October 2, 2024 My 2015 Jeep Renegade had a sunroof…read moremalfunction and would not close, very chilly at night! Jackson, Brad , and Trevor Thank you sincerely, your customer service is stellar.

amazing experience so helpful. the customer service was amazing and was worth the time to go here.read more

These guys are rip-off artists! They are constantly sending out service coupons but don't honor…read morethem. My wife took her Passport in for an oil change and tire rotation. Coupon was for $72 + additional $24 rub off for a total of $48. They ended up charging my credit card $92.41. no additional items were included. Ryan the service guy was a jerk! Avoid at all costs!

I just purchased, this past Saturday, a 2022 GLS 450 from M-B of TC. the 450 had 23,000 miles on…read moreit. The MB-TC team was amazing. Specifically, Christy = = = whom I worked with throughout the process starting with the first call to them which was done out of the blue. Her style was and is, simply described, as a passionate, professional, servant leader. She was warm and welcoming on the phone and in person, but even better, when needed, she was precise, concise, and condensed in the information transfer. That put me at ease. She knew and knows her product and is happy to share and minimize the results gap that can occur in a less professional setting. MB-TC is on their game! The multi-point M-B inspection was beyond my wildest dreams = = = professional and thorough beyond belief even for an engineer and gear-head like me. The background team, that supported the sale, which is critical for the totality of the purchasing experience, demonstrated amazing attention to detail, which in turn provided me a clean and crisp 2022 that looked and drove like a charm. OBTW, the coffee was super and the floor plan was professional. When I sat in the GLS and turned it on, I felt like Hans Solo in the Millennium Falcon. I live 4 hours away and I had the unique opportunity to "test drive" on I-75 and on US 2. Cruising at 85 was effortless on I-75 (in-line 6 with a turbo), the stereo/radio was just plain "wow" in all aspects. Passing cars on US 2 (a 2 lane highway) was a snap with "martha" (the name of the car from the previous owner) easily hitting 100mph a couple of times (65mph to 100 in under 4 seconds) (I felt the need - - the need for speed). The torque was really special. The steering was tight (which I like) but not stiff nor mushy. the cabin environmental controls were great (very intuitive) along with the cruise control. The heads up display was the "bomb". The drivers seat was comfortable beyond compare (amazing ergonomics) (I considered trying out the passenger seat while driving but thought better of it, lol). The cell phone paired up effortlessly. The overall ride was just plain "top drawer". Excellent visibility. Especially found valuable the blind spot safety features of the mirrors. The folding seats were so "german" in design and function (lol) in a good way. I love the folding seats as I transport golf clubs and assorted luggage nominally monthly. Sort of goes along with my pole vaulting poles which with the luggage rails I can now transport effortlessly (yeah, I pole vault for fun at age 73). Mileage back to home was nominally 28mph via filling the tank so as to be precise. The 9 speed tranny is really nice and shifts smooth as silk. The ride is nice and high but with the air suspension you can change that easily. To top off the order, when I got home, I ordered a set of 20" wheels and a set of snow/ice tires (I live where you nominally get 250+ inches of snow). Due to the snow, ice, and salt I immediately purchased fancy floor liners. That is how sure I am of my investment. Christy also filled me in on the service after the sale with MB-TC - - - its all about relationships and Christy has it dialed in. Cheers.

I took delivery of my new S580 just before Thanksgiving 2023! My experience with Mercedes-Benz of…read moreTraverse City (Fox Motors) was spectacular! My sales agent Josh H. has superior knowledge of his product line and was very patient with me as I anxiously awaited the vehicle I had ordered months prior. I highly recommend Fox Motors and Josh H.!

I recently purchased a new used car from Fox Motors Grand Traverse and I can't say enough good…read morethings about the service I received. From test driving my vehicle to getting a repair in the service department, I am beyond impressed with their customer service and knowledge. There was a problem with the battery when I test drove my the car. Not only did they give me a brand new battery, but fixed a cable that was corroded- that same day! If they weren't going to be able to fix it, they had offered to lend me a rental car until they could have it taken care of. I will be back- hopefully not too soon- to buy my next vehicle there for sure.

These guys handle oil changes on the Ford fast and no nonsense. Anything serious, we do ourselves…read more Efficiency's solid, but they've left a rag cooking on the engine before, and the "needed" service list shamelessly changes depending on whether you're a man or a woman bringing it in.

Great prices on service and very helpful staff…read more Don't waste your time with oil change businesses as they're the same price if not more, for a lesser quality of service.

Service Department for the fourth time in eight months with a new car is an absolute fail. If I…read morewanted an argument with a customer service tech each visit, I'd have consulted the Monty Python course catalog. Each visit results in a negative response and another scheduled visit because the underlying issue was not corrected. I must reschedule, 5 weeks from now, to correct an issue that failed when I picked it up from the last service. How does a professional service center "break" one feature while taking three attempts to repair another? All without any apology, recognition of inconvenience, or insistence of putting this repair ahead of the line? Why didn't I drive to Cadillac or Grand Rapids to purchase a Toyota?

Had that Specialty Car I've been looking for , easiest transaction I've had at a Dealership in a…read moreLong Time. Go see Chaise , He was epic in his communication to what and what wasn't covered , I picked up an extended warranty to CMA Can't wait for my Next Purchase , I'm know WARE I'm going.

Bri and Chase were so helpfull. It was so easy thanks to them. They answered all my questions I…read morehad. I would recommend wares auto sales to everyone.

My mechanic, Jay Bearup, moved here so I followed him. I felt that if he wanted to work for them, I…read moreshould try them out. I made an appointment because my back brakes were grinding, which is never good. Brad quoted me a price which included calipers in the rear and brakes all around. The price was HALF of what the dealer was going to charge, and the dealer's quote was when the brakes weren't as bad! Brad and the mechanics are professional and I will be returning!

After having some less than favorable experiences with my Lexus at several shops around town. Such…read moreas one of the top rated shops on yelp botching a rear brake job and not fixing it after 3 visits, Forcing me to fix it myself. I finally found Car Repair's. Brad Smith and his team are great. They are knowledgeable, professional and friendly. They were able to get my Lexus in and change the timing belt, water pump, spark plugs, brakes and more in short notice. Brad didn't try to talk me into anything extra, he just made some recommendations and explained everything thoroughly as to why it was necessary and a good idea to do while it's already apart. I will be taking my vehicles here for everything from now on and recommend them to everyone.

On our family annual road trip from Dallas, TX to Manistee, MI, our 2017 Tiguan experienced the…read moredreaded intake manifold issue! Luckily we were able to make it all the way to Traverse City to the VW service department at Serra. They were able to get us in, have the parts & even shuttled our family (2 children) into & from town for the day to experience the cherry festival while our car was fixed, tuned, and cared for! Great service reps & a true life saver!

Heard about some low reviews with Serra Motors of Traverse City, but we wanted to give them an…read moreopportunity to shine. We looked at 4 vehicles, test drove two, and decided on one. I asked if I could have a thorough inspection completed on the car ($157 my dime) and they recommended a top auto shop near by. It was 4pm, and they closed at 6pm so they said they could drop it off at the shop 1st thing in the morning. We made the inspection appointment. This morning, instead of them dropping the car off at the shop, we received a text that Serra sold the car last night, right after we left the dealership. This was unacceptable. I was going to pay cash but it kooks like they found someone to finance. This is an example of prioritizing money over customer service. So today, we went to another Serra property, Price Point, and received better results. Robb (with 2 b's ) was outstanding and got us in to the car we needed, and didn't allow the càr to be sold under our noses. Well done Robb! Serra, treat your Customers better. Be more like Robb.