Outstanding service department. Sam is he service agent who supports me. He is professional and…read morepleasant. Had an issue with my Sequoia just prior to heading out of town. I called and was told that he next available appointment was a week away. I decided to stop by and talk to Sam. He fit me in the schedule the next morning.

Absolutely the worst vehicle experience in 55 years of driving 30-40,000 miles per year…read more 2020 Ram with 80,000 miles, despite exceeding manufacturer recommended maintenance schedules, head gaskets failed, cylinders scored. Dealership recommended replacing bad engine with new engine because it was covered by a reliable extended warranty. After engine was torn apart warranty company refused to cover engine replacement (over $10,000). Serra gave me one option, pay $10,000 for a new unreliable V6 engine. No breaks from Serra leadership, mechanics or salesman. Who wants to pay $10,000 for a broken truck that originally cost over $50,000? I begged for a break (like one third to half cost or buy back vehicle), no break. Worst customer service after the sale of any business in 55 years (yes, I was a business owner and a war veteran). Serra responded once with "we are sorry for your situation", a worthless response from a bad dealership. If you are thinking about purchasing from Serra, be very careful. Apparently profits are more important than people (most former Marsh employees are working elsewhere). Ask your salesman how long the mechanics have worked for Serra? Ask salesman why Stellantis now offers a five year 100,000 mile warranty instead of 50,000? Good luck.

October 2, 2024 My 2015 Jeep Renegade had a sunroof…read moremalfunction and would not close, very chilly at night! Jackson, Brad , and Trevor Thank you sincerely, your customer service is stellar.

The service team is amazing. They go Above and Beyond. I went in for a quick oil change. In that…read moretime they also took care of a recall I had and it didn't take them any longer than the time to do the oil change. Great waiting area and great staff.

Williams sure has turned around with Dan O'Connor being such a wonderful guy &…read more Ed Is also a GREAT guy to work with! Their customer service has been awesome & sure was Great to work with them!!! The Shank's will be back!

The worst service ever! Had our Honda last Friday at 11am, didn't even work to diagnose it until…read morelate Monday and sent us on our way! Maintenance light comes on as soon as we leave? It's under warranty for phucks sake! Do not buy or get your car serviced as this shitty place. Turning this over to consumer protection in Michigan.

I took delivery of my new S580 just before Thanksgiving 2023! My experience with Mercedes-Benz of…read moreTraverse City (Fox Motors) was spectacular! My sales agent Josh H. has superior knowledge of his product line and was very patient with me as I anxiously awaited the vehicle I had ordered months prior. I highly recommend Fox Motors and Josh H.!

GM Greg and Josh on this team are amazing!!!! I only return because their sales and service…read moredepartment is exceptional! I can always trust what they say...and they always follow through on any question I may have. This dealership goes out of their way to be honest, and make sure any question is answered. It is important because I rely on my car 365/24/7. Thank you and keep up the great work you have been providing (to me) for 20 years! ~Mary Jo

These guys handle oil changes on the Ford fast and no nonsense. Anything serious, we do ourselves…read more Efficiency's solid, but they've left a rag cooking on the engine before, and the "needed" service list shamelessly changes depending on whether you're a man or a woman bringing it in.

Recently purchased a ram truck from Edgar at Fox Grand traverse and he was amazing to work with all…read morearound! He made sure i drove away the day I wanted to get it! Make sure you come here and ask for Edgar!

Great prices on service and very helpful staff…read more Don't waste your time with oil change businesses as they're the same price if not more, for a lesser quality of service.

After I called them to talk about what my expectations should be r/t oil change they had me bring…read morethe truck back. They got me in right away, topped off all fluids, explained everything that had some sort diversion off the norm, showed me photos , and made suggestions. Kevin c was very kind and professional and thorough and respectful. They did rectify the situation and. Now feel I can make my trip across country. I gave them the opportunity to fix a problem and they did. They also refunded the $14.95 without me having to ask for a refund. If they would do all this at the beginning of the $160 oil change, I would've given them 5 stars, but , bc I had to take my time and gas to come back to get a job well done, I will give 4( they were nice and fixed the problem). Also, their sales associate , Sam t, was very helpful and professional too. Thank you .

Had that Specialty Car I've been looking for , easiest transaction I've had at a Dealership in a…read moreLong Time. Go see Chaise , He was epic in his communication to what and what wasn't covered , I picked up an extended warranty to CMA Can't wait for my Next Purchase , I'm know WARE I'm going.

Bri and Chase were so helpfull. It was so easy thanks to them. They answered all my questions I…read morehad. I would recommend wares auto sales to everyone.

My mechanic, Jay Bearup, moved here so I followed him. I felt that if he wanted to work for them, I…read moreshould try them out. I made an appointment because my back brakes were grinding, which is never good. Brad quoted me a price which included calipers in the rear and brakes all around. The price was HALF of what the dealer was going to charge, and the dealer's quote was when the brakes weren't as bad! Brad and the mechanics are professional and I will be returning!

After having some less than favorable experiences with my Lexus at several shops around town. Such…read moreas one of the top rated shops on yelp botching a rear brake job and not fixing it after 3 visits, Forcing me to fix it myself. I finally found Car Repair's. Brad Smith and his team are great. They are knowledgeable, professional and friendly. They were able to get my Lexus in and change the timing belt, water pump, spark plugs, brakes and more in short notice. Brad didn't try to talk me into anything extra, he just made some recommendations and explained everything thoroughly as to why it was necessary and a good idea to do while it's already apart. I will be taking my vehicles here for everything from now on and recommend them to everyone.

Tyler Burns, @ Serra used cars. Just bought a used VW Golf it's turned out to be a favorite car…read more Tyler went above and beyond to help me. As a senior single woman, I really appreciate finding a young salesman to guide me kindly and respectfully. I'll definitely will purchase from him again. -Sharon A

I recently had my Subaru serviced at your shop. The work was done better than I expected, thank…read moreyou. My only issue was time. I realize much of it was beyond your control - I had to have my wife drive me around. Those of you who are married, I'm sure understand . My life got better when you provided me with a loaner. So thank you. I will recommend you to any of my friends that have autos that you service. Jarrel Dell