I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

Rude and incompetent. Extremely overpriced. 550 in labor to change an easy to reach O2 sensor and a…read morevalve cover gasket. Then there's the mandatory 150 for the computer scan. This place is a complete ripoff. Oh and the check engine light came on right after I left and the misfire issue wasn't corrected. Highway robbery. Avoid these crooks

I had called them and made an appointment to get my front brakes done. The day of the appointment I…read moredropped off the car and went to work. When they called they said both front and rear needed replacement, which I suspected, but I told them I only wanted the front done because I couldn't afford both and the front are more important. I picked up the car after the shop was closed and discovered they had completely disregarded what I had asked them to do and replaced the rear brakes. I called to complain and the manager told me they did what they thought was more important and what I asked for didn't matter. Never again.

Great responsive and speedy service fixing a tire with a slow leak caused by a small nailread more

They figured out we needed a new charger. The other place thought we just needed a fuse, but then…read moreour car had to be towed twice.

This place does not operate in good faith. I want to start off with I did try to handle this…read moreprivately with them. I went in to speak my concern with brake work that had been done and what I was charged for. They took pictures and stated that I would hear from someone on Monday (this was early Friday). I took my 3500 truck in to have a vibration looked at. Told them to inspect the suspension and brakes. They called and told me the front rotors were warped and the rears were glazed. They recommended to replace front and rear pads/rotors. I asked if the calipers were fine, Alexis stated they were fine. This is the first time I spoke with her, I started with Philip the manager. I agreed to have them do the front and rear pads/rotors. First thing the next morning I get another call from Alexis stating that all 4 calipers need to be replaced. I asked what changed since the inspection the previous day where I was told they were fine. She stated that they were all seized. They stated an additional almost $1800 for the calipers only. I declined and stated to just put it back together and I will pick it up early afternoon. Shortly after hanging up I received another call back from Alexis. She stated she was still going to have to charge me for the front and rear pads/rotors since I authorized this the previous day and that the work had already been performed. I acknowledged and was ok with this since I did approve the work. I arrived at the shop at 1:05, early afternoon like I stated. My truck is on the lift with rear and front tires off. I go in to ask for my truck, she stated that I said early afternoon for pick up. 1:05 is early afternoon to me. I asked why there is still old rotors on the back when I was told on the phone that the front and rear pad/rotors were already replaced. Alexis told me that they took the new stuff back off and put the old back on. I inquired about the logic behind this. The manager, Philip stepped over. I said to put it back together and I will pay for the work that had been done. I ended up paying for front pads/rotors. She stated they were having a hard time getting the calipers back on the front since there is new pads. I went to Art's auto and picked up all four calipers to change them out the next morning. When I took the front calipers off, I was shocked to see the lack of work performed. On the invoice I was charged 269.98 for pads/rotors which "includes cleaning and lubrication of brake components." They put brand new pads on, did not replace the shims with the new ones, nor did they clean or lubricant the old existing. They did not clean the slide pins at all. I went in and spoke to Alexis about this. Philip was off that day. I brought the old calipers in to show this lack of work that I was charged for. When I came in, I was polite, asked to speak about my bill and a concern I have to work that was done. I asked to speak in private so the waiting room people would not hear about the kind of work that was done. I was told that I would hear back from either Philip or his boss Dan. I did not hear back from either about my concerns of doing honest, good faith work. I 100% will not trust this place to do work again, nor would I recommend anyone else use them unless it's just putting tires on. I attempted to allow them to make it right and hear my concerns, which they chose not to do either. Disappointed to say the least. I wish this would let me post the pictures of how nasty the shims and slide pins were.

You would think after spending over $1400.00 for a break job the fluid would be a concern, but…read moreafter a phone call I was told to bring it in so they could finish filling the reservoir! Also, the oil change service on Garfield, totally different and not for the better. The check off list that Marsh used was appreciated by me, attention to detail! Never again! Maybe it's just me, but locally owned business that have operated forever and then sell to out of state or big business just seem to go to hell, but what do I know after doing business with them for 50 plus years!

They got me in before I had to leave town and were upfront and honest. Will be coming back when I…read moreneed work done again in the future

Awesome place! Great people. I was stuck in Traverse City with a broken alternator. These guys…read morefit me into their busy schedule and had the car back to me in a couple hours. Very reasonable price and the car works like a charm!

3/31/23: I'm up from Detroit in TC visiting family and discovered a near-flat on my Wrangler. My…read morefamily recommended Juniors - a reco but no direct connection (ie. they didn't know me or my family). I called and spoke to Mike who told me to bring it right in - whether it could be patched or not, I also requested a tire rotation (when at Juniors I suppose). He asked my expectations on timing and I told him I was just glad they could get me in. A few hours later, Richard calls to tell me it's done and no charge for the tire rotation. What? I politely declined and insisted on paying for the rotation. I share this story not so others will expect to "get something for free" but instead to expect high-touch, friendly, communicative, timely service at (IMHO) a a great rate! The entire team there could not have been better and although I live in Metro Detroit, I try to visit TC often and I can say with confidence, when it's time for new tires - I will consider driving up to see the Juniors crew. Maybe you think I'm an idiot but if I can parlay a visit with family and support this local business - WIN-WIN!

Juniors always provides friendly, affordable service on repairs and fair prices on new tires.read more

Traverse Body and Paint Center was a delight to work with from start to finish. Jim and Mike were…read morevery personable and reassuring that we would be taken care of. The turn around time from when first inspected to completed car was surprisingly quick. The team that supports this company were very professional. Amazing work on vehicle and yes, does look brand new. No question to where to take our vehicles. Thank You!

GREAT job!!! I got estimates from 4 places and 3 wanted my car for 10+ days and were more money…read more Traverse Body and Paint quoted the best price and ended up even less plus they got it done in 3 days. They washed my car and cleaned the interior too. Very polite and answered all my questions including some advice about insurance. Hope I don't need to but I will use them again if needed and will recommend them to anyone else who does. THANX sooo much from my Prius and me. Keeta

Excellent work and fair priced. More than that, great communication. When my car had that brake…read moresmell from what I thought was a hung caliper, they diagnosed it as the exhaust system installed by my prior mechanic. (Yes, that is a thing). They spent about an hour looking at it but refused to take any payment. I'll pay them with my loyalty. If they are qualified to work on Acura, MB, Lexus, they're good enough to work on my CRV's.

I hope they repair cars better than they repair their website. I called today to get more…read moreinformation and schedule the $80 pre-inspection. I was informed that that hasn't been in place for a long time their labor rates have been updated and they have not been able to repair their website. Hmmmm