During the week of September 16th, I bought 17" used tires for the front of my 2019 Honda Accord…read morewhile visiting TC. Once I got home and looked at the tires (snow tires) I found that they were checkered with dry rot and one tire had a large gash. I spoke with Alisha on October 3rd to share my findings. Upon checking with the company, they stood behind their service and tires. I want to thank you all for your integrity! Great character is hard to find. I initially chose Accurate Wheel and Tire bc of the positive reviews. I am happy to say you all lived up to the hype. Thank You!

I was a repeat customer to AT due to being a good value, HOWEVER, when I had an issue with a new…read moreset of tires, having groove wander or trimlining, less than 500 miles on them, causing instability on grooved highway pavement, that felt very unsafe, the manager would not speak to me in person. The best she offered was a new set at a 10.00 Per tire discount. I expected to take a 25%, or a bit more hit on a new set to feel safe, but basically, I had to buy a new set. The manager was unwilling to speak to me in person. Very bad business ethics. Also, drove 4 hrs to give AT my business and then 4 hrs back to address the issue. Extremely disappointing!! Would not recommend. Will not return. Will buy new set elsewhere.

Rude and incompetent. Extremely overpriced. 550 in labor to change an easy to reach O2 sensor and a…read morevalve cover gasket. Then there's the mandatory 150 for the computer scan. This place is a complete ripoff. Oh and the check engine light came on right after I left and the misfire issue wasn't corrected. Highway robbery. Avoid these crooks

I had called them and made an appointment to get my front brakes done. The day of the appointment I…read moredropped off the car and went to work. When they called they said both front and rear needed replacement, which I suspected, but I told them I only wanted the front done because I couldn't afford both and the front are more important. I picked up the car after the shop was closed and discovered they had completely disregarded what I had asked them to do and replaced the rear brakes. I called to complain and the manager told me they did what they thought was more important and what I asked for didn't matter. Never again.

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

Great responsive and speedy service fixing a tire with a slow leak caused by a small nailread more

They figured out we needed a new charger. The other place thought we just needed a fuse, but then…read moreour car had to be towed twice.

Sonny's released my car to me done, without fixing any of the damage underneath. Returned it with…read morean appointment, to fix their completely ignoring the underside damage. They didn't have the parts, said they would call when parts are in.Two weeks later I called and the parts were in (thanks for the call), I made a fourth stop/appointment. They put some new parts on the bottom but never addressed all the damage and noise. They never finished the work. All of which is described in the report and paid for by me and my, Insurance company. They then said "it's probably a tie rod and they'll have to take it somewhere else to determine if the damage and noise was due to the accident".... Yes, it was, on the report and PAID to Sonny's to fix! I have used Sonny's for 30+ years, the latest ownership ain't no Sonny. The travel and time spent so far on this PAID for job is now more than I've spent on the deductable. I do not recommend, nor trust this shop. I will repair it out of my own pocket rather than get them a opportunity to not fix the agreed upon paid for work. As of now five 72 mile trips to have my car not fixed. Cheaper to deal with it locally, by a trustworthy business. caveat emptor

Had a problem with my car traveling through TC and pulled into Sonny's. They got it in and resolved…read morethe issue. Great place and incredible customer service!

I dropped my truck off Monday morning for my scheduled install of parts that I brought with me. I…read morewas told 3 days is what they needed with my truck. Wednesday night, they still had not gotten to it. Told me it was the "next one in" like they said on Monday morning. Showed up Friday at 2 pm and nothing had been done. My truck didnt even move from the place I parked it on Monday. Super disappointed with their service and will not be going back. Im fixing it myself this weekend now. An entire week without my truck, means an entire week with no pay.

A+ all around. Had a brake light switch issue with our Sprinter-based motorhome. We had the part…read moreshipped to a friend in TC. Rev was unable to fit us in on Monday afternoon, but installed the new part in 10 minutes flat on Tuesday at noon. They didn't even charge us. Great outfit. Very professional. They seem to work on all kinds of trucks. Thanks, Joe. Nearby is Taqueria TC Latino Dos just off Hammond. Delicious, cheap, and authentic. We had carne asada and carnitas tacos. They are highly recommended while you wait for service.

I had my vehicle towed their for diagnostic and repair. My car sat in this parking lot for a week…read morewith no communication on when they would get to it. I use to have good service but not much communication or potential assistance on estimate timeframe. Ended up towing somewhere else. I need my vehicle.

Very honest and organized. They communicate what needs to be repaired and what repairs can wait and…read morethey don't try to fix things that aren't broken. I know if I make an appointment with them and drop off my car in the morning, they have it done by the end of the day. They're fabulous.

Roy saved the day on Labor Day Monday when everyone else was closed!…read moreGot us rolling again with great battery service. Highly recommended! Thank you again!