My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

We called Legacey Plumbing for an issue we were having. I was told directly there was a service…read more fee 60.00 dollars. & I schedule them to come out. They did a great job however there wasn't any transparency on fees. I was not told there was a diagnostic fee from the scheduler nor from the crew that came to my home until afterwards. I wasn't happy as I didn't have this in my budget. I had called the office to bring this to there attention and was transferred to a manager. I explained that these diagnostic fees were not told to me when I scheduled the appointment and when the plumbers came to my home and I wasn't happy. He said he'd get back to me. Never heard back! FYI. There's more than just a service trip fee with this company' beware they charge for a diagnostic fee also.‍

They never called me back. Told them I had a leak and had to turn off the water. I had no water to…read moremy house until another company showed up later that day to repair the problem. It's just not good business to NOT return a customers call. I won't call them again if I have any further issue

From the owner: We are a family owned and operated business since 1982. We take pride in our work!! We are a small…read morecompany with big hearts.

Love my new water faucet for watering the cows! This company does great work!…read moreThey also fixed my leaky faucets, will call them again for any plumbing needs I have!

Brents came out right away and fixed our two leaky sinks! He did a great job and we appreciate him!read more

We've used Mike for a long time and have had NO issues with expertise, fairness, or scheduling. The…read morePlumbing Pros are extremely knowledgeable and trustworthy, plus the quality of the work is always top-notch and a great value.

They were on time and professional and were able to point out what exactly was wrong with my water…read moreheater. However, To me the pricing seemed extremely excessive, so I contacted a company that Rheem suggested on their website and it turns out they were less than half the price and did the job quickly. To be fair to The Plumbing Pros, the company that eventually got my business provided me the pricing over the phone and perhaps it could have been double if they came out to visit and felt that I could afford paying much more.

We had no idea that a leak in a toilet in our upstairs bedroom could cause such a massive headache…read more We waited for our general contractor to heal from a surgery and when he was still out we contacted a few people including SS Water Restoration. The professionalism and technical knowledge were what led us to work with this company. Stefan, Richard and his crew went to work ripping out water logged wood, boards and panels. They are familiar with our insurance adjuster.

SS Water Restoration did a great job of keeping me informed of the steps daily and the process…read more Shane worked on our house specifically and he kept me up to date and answered any questions I had. He also was very careful not to bring dirt or mud into the house by always taking precautions with booties. Alyssa did a wonderful job at working with my schedule and coordinating for us. Everyone is very friendly and is diligent to walk you through the process.

I recently (last week 8/2/21) relied on your repair services. The company was slow to respond but…read morequick to repair and depart. When he was fiished and I had paid for the service I went on about my business. After a few hours, I noticed water was flowing across my bathroom floor again. I called the company and was told that they would be out to check on it. They showed up the next day and corrected the water level error. After a few day it began leaking again. As of today I had to get a relative to replace the defective part so the toilet would flush and not overfill. I was totally frustrated with their service. I was charged $200 for a defective ($10) part.

I was nearly run off the road yesterday by one of their drivers, so if this is how they act on the…read moreroad, then I cannot imagine their work ethic is any better. The incident occurred during rush hour in Irving, TX at about 5:20 PM, 12.18.18. The particular location was in an area where road construction was cutting two lanes down into one. Rather than zipper in the traffic as is expected in normal traffic, the gentleman driving the Good Ol' Boyz plumbing work truck made it a point to speed up, thus cutting me off from a window I had, and force me to slam on my breaks lest I drive into the road work area which was about 3 feet lower than the road. He then made it a point to stop and glare at me as if I was the one somehow at fault. As fate would have it, we shared the same drive for several miles which allowed me to make a few observations. He sped, typically 10-15 miles over the posted limit (usually getting stuck behind someone doing the limit so I was able to catch up); I often noticed him looking down presumably at a cell phone while driving; and he made regular erratic lane changes without signaling. I'm unsure as to the nature of his rush, but it was unsafe driving at its best. If the owner happens to read this and would like to reach out to me, I did jot down the license plate and description of the person driving.

We were in the process of selling our house in June 2025. The buyers ordered a plumbing inspection…read morethrough their own contractor, and a sewer line leak was found underneath our hallway bathroom. We also needed some repairs to our water heater, as well as replacing the water shutoff valves in the laundry room. We got three bids from different plumbers, and Super Flush Plumbing came in at the best price. The house was vacant, so any work performed had to be done without any supervision. The plumber, Hershel and his excavation crew, came out and dug an 8 foot tunnel underneath our house to reach the reported leak. After the pipe was repaired, he conducted further testing to see if the leak was fixed. All of a sudden it became "multiple leaks" that were found in the same bathroom, as well as a potential leak under our laundry room on the opposite side of the house. It started as a $5,300 sewer line repair--then they added on a $705 charge for (according to their invoice) "having to chip through a beam in order to make repair." Then it became an extra $150 charge to "replace angle stop at hall bath toilet." Then it became an extra $2,983 to fix one of the other "leaks" that were found in the bathroom. THEN, it became an extra $1,338 to replace the p-trap under our bathtub which was also "leaking." But wait, there's more! An additional charge of $783.91 to "replace waste and overflow with a/c condensate on hall bath tub." What started as a $5,300 sewer line repair turned into $11,260 in leak repairs. Combined with the water heater repairs and shutoff valve replacements in the laundry room, we had now spent a total of over $13,000. The buyers, who are already under contract, need every leak fixed before closing on the house. The plumber then conducts further testing on the rest of the house. Sure enough, he confirms there is indeed a leak underneath our laundry room. In order to reach the leak, we can pay a couple thousand dollars to dig another tunnel under the house--OR, we can with the much "cheaper" option and let him jackhammer a hole in our dining room floor for another $3,200. He then tells me he's "pretty sure" we have a potable water leak at our water meter, as the box is constantly filling up with water. This was officially the nail-in-the-coffin and were ready to move on and find another plumber. Meanwhile, work has yet to be completed on the previous bathroom repairs--Hershel needed to backfill the concrete that was dug out of our bathroom floor during the repair process. The 8-foot tunnel that was dug under the house also needed to be backfilled. At the beginning of this whole saga, we had paid Super Flush about 50% up front before work could begin. Hershel informs me that they are requiring the full payment to be submitted before they can backfill the tunnel and concrete. I informed him that I've never had a contractor or vendor EVER require full payment before work was completed. He then tells me he needs to "ensure that we get paid. We have to pay these guys to put all the dirt back." Uh, we've already paid you several thousand in work...you're telling me you don't have the reserve funds to pay the dirt crew? He then says "We are a reputable company and that is not how we work." He agrees to finish the work and we pay him what's due. We decided to hire a master plumber, with 30+years experience, to come out and perform another leak test. His report showed that there was NO LEAK found under the laundry room and NO LEAK at our water meter--it was just groundwater filling up the box. A few days later, we hired a sprinkler system company to replace the double-check valve (which we knew we've been needing for a while), and they also confirmed there is no leak at our water meter. Ultimately, my wife and I should have trusted our gut a lot sooner and recognized we were getting screwed. We're not handy with repair work, so we just trusted what Super Flush told us was needed. I wanted to give them the benefit of the doubt, but it ended up costing my family several thousand dollars that were "flushed" away.

very reasonably priced. arrived on time. very friendly and personable. great service. uses an app…read moreso you are aware of every step of the job. you can even track his location to know when he will arrive. I will definitely call again for my plumbing needs.

Great service, everyone is friendly and they got the job done! A different company tried to fix my…read moreissue twice and it was never 100% fixed but these guys got it done. It's been almost a year now and I've not had any problems. Recommend!!

These are the guys to hire! They thoroughly explained everything I needed and there were no…read moresurprises! The technicians are extremely professional and personable. I will hire these people again!

Our garbage disposal was on the fritz and we requested service through our home warranty…read more Initially, we were connected with a different service provider, but after 10 days and we still had not heard from them (after calls and calls) our home warranty switched us to Scout. Scout was AMAZING! They got us on the schedule in less than an hour and their technician (Seth) came out on time and went above and beyond to diagnose and fix the problem! Highly recommend this company and Seth!

Horrible company to go with. Our home warranty kept sending us back to them. We had a leak from…read moremaster bathroom to garage ceiling. Two guys came...one stayed up where master bathroom and another downstairs where garage ceiling is. They said they filled up tub and noticed no plumbing issues. They said it is jets because when water reached jets...the guy downstairs at garage heard leaking. Jets in a tub is under the manufacturer and not plumbing. So we called specific manufacturer and got a specific person out. They tore tub apart to see and nothing was wrong. We went back to home warranty and they sent us to Scout once more. Scout told us they are not coming back and have notified warranty. I blame both warranty and this company. This company clearly does not know what they are doing and are very rude.