My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and did my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that. read more

UPDATE Mar 2026: They did it again. Called yesterday and got the plumber to replace flush valve on toilet the next day. Yea!!! Background: Legacy Plumbing and Ace Home Services (specifically Ace Hardware Home Services) is that Legacy Plumbing is now an Ace Hardware company. Legacy Plumbing continues to operate under its own name, maintaining its 20+ year history and high service ratings in the Frisco and North Dallas areas. read more

The plumbing service requested was completed and the technician was professional. However, the overall quality and value felt strictly average compared to what I expected. A decent, middle-of-the-road service. read more

$60 trip fee required for just an estimate for that estimate to be so incredibly expensive - feel like they didn't want to do the work and just wanted to charge a service fee. According to the tech - we "could always go find a Mexican to do the work for cheap" No idea how this business has so many good reviews read more

They came out and did a fantastic job on my faucet just now! Additionally, they gave me a wealth of information about my Waterheater and ways to improve it. They checked my water pressure, and in general made sure that the water heater was working correctly when they really only came out to work on the faucet - they charged me nothing to look at the water heater. Joey Wong-Vermillion was the technician and I give he and his assistant five stars!!! I'll be calling Legacy Plumbing again! read more

I recently had an exceptional experience with Legacy Plumbing in the Dallas-Fort Worth area, and I want to share why I highly recommend them. It all started when I noticed my daughter's sink wasn't draining properly. Initially, I thought it was a simple fix--just some Drano--but I remembered to check my HVAC drain pans and water heaters in the attic. That's when I discovered one of my water heaters had been leaking into the drain pan. I jumped on Yelp to find a reputable plumbing company in Denton County and came across Legacy Plumbing--their reviews were stellar, and I quickly saw why. Even though it was 9 PM, I called the number listed and was pleasantly surprised to reach a real person, not an automated system. The call service took my details and assured me someone would reach out in the morning. Sure enough, I got a call first thing the next day, and they had someone available the same day. They were upfront with pricing, which I appreciated, and scheduled a visit for 3-5 PM. To my surprise, I got another call shortly after--they had a tech who could come by 10:30 AM. That kind of responsiveness is rare. Jake, the plumbing specialist, called on his way over. He arrived on time, clean, professional, and courteous--he even wore shoe covers. He patiently listened, assessed the issues, and explained everything in detail. As a fellow veteran, I appreciated the rapport and the time he took to walk me through the problems, especially the failing water heater, which turned out to be 17 years old. Unfortunately, both water heaters needed replacing--not what I wanted to hear, but Jake broke it all down clearly: the parts, labor, and why replacement was necessary. He coordinated with his apprentice, Nick, who arrived shortly after with the second unit, and by 3 PM, both water heaters were replaced and fully operational. They also resolved the separate issue with my daughter's clogged sink (thanks to hair ties and long hair!). From start to finish, the speed, professionalism, and communication were phenomenal. Jake and Nick were excellent, and the entire Legacy team--from the office staff to the service team--was equally impressive. I especially love that they hire veterans and deliver top-tier service. If you're looking for a reliable, honest, and high-quality plumbing company, Legacy Plumbing is it. I'll be recommending them to all my friends and family. read more

Legacy Plumbing - My newly replaced water heaters - Plumbing Near Me - Frisco, Texas

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I can't say enough wonderful things about Legacy Plumbing. We had a broken pipe issue no thanks to the builder.Hubert from Legacy came out and evaluated the problem. I didn't feel any pressure to commit to their services. At the time I did not decide to move forward as I wanted several quotes. There was absolutely no pressure. Legacy's pricing was better than other companies. Same bang, better buck. The value, level of knowledge that Hubert exhibited, his friendliness, and honesty won me over. After committing to Legacy Hubert explained the process from beginning to end. Not only did he repair the problem, he placed items back in the flowerbed the way he found them. As a rather neat person I was truly concerned about my flowerbed not looking the same. No problem there. Hubert to the rescue. I couldn't understand how this pipe situation could happen. Nor did I completely understand the process of the repairs. Again Hubert broke everything down to the least common denominator. He even gave me some really good advice that paid off with the builder. The pictures and videos were icing on the cake. Mind you this situation occurred in 2025. Fast forward to February 2026. I was finally reimbursed by the builder. I have Hubert and Legacy Plumbing to thank for properly diagnosing the problem and completing the repairs. I highly recommend Legacy Plumbing any day of the week. Ask for Hubert. He is a veteran. He is upfront, considerate and knows his craft. read more

Legacy Plumbing - Broken pipe - Plumbing Near Me - Frisco, Texas

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I think some plumbing companies intentionally quote a very high price to make revenue on the trip charge and quotation fees. I don't know that this company did that but I could not see $600 per outside faucet for repair or replace. read more

Very prompt they were able to give same-day service , water heater pricing reasonable And the installer Jason was excellent and very knowledgeable. They were neat, clean and efficient. read more

Excellent service from Travis! Arrived within the window, excellent communication and went above and beyond to make sure my simple repair was completely successful. read more

Exceptional service by Legacy. My outdoor faucet had a leak from the winter freeze. The pipe was broken near the faucet. Sean and his partner from Legacy came out and told me upfront about the pricing and potential issue. I agreed and they replaced the faucet within 30 minutes. It was quick and professional. Highly recommend! read more

Legacy Plumbing - Broken pipe near faucet - Plumbing Near Me - Frisco, Texas

I had an issue with a slow draining bathroom at mom's house in Carrollton. I was able to schedule the appointment on Sunday for service later in the week. Tyler showed up in the time window scheduled and was able to show me the issue right away with their camera snake. The drain line had become clogged with waste buildup and narrowed to the point it couldn't drain the water at more than a slow trickle. He used the cleanout to breakup/backout the clogging material in about an hour. Now the fixtures work like new! Price was at the low end of the quote, very reasonable. read more

Prompt service, fair price, nice folks. The service technician kept me informed of arrival time and completed the job quickly.

Service was fast, efficient, and done right the first time. Everything was clearly explained before the work began, and the whole process felt well-organized and thoughtful. The issue was resolved without any extra hassle, and the space was left clean and tidy afterward -- something I always pay attention to. You can tell they care not just about fixing the problem, but also about the experience their customers have. Professionalism, reliability, and solid workmanship -- that's what stood out most. Would absolutely turn to them again. read more

Wayne and his assistant Damon are the best two plumbers I have ever hired after 40 years of home ownership. Period. They are knowledgeable. They are prompt. Great communicators. Can do attitude. Thorough. Great personalities. They installed a Flo Moen smart water shutoff valve under my house, and didn't leave until I fully understood how to operate it with my iPhone. It was a real pleasure working with them. I wish I had found them sooner. read more

Legacy Plumbing - Plumbing Near Me - Frisco, Texas

Great service from Matthew, time spent explaining and will use again! They are professional and courteous!

My hot water heater stopped working. After trying to re-light the pilot several times I searched Yelp for two plumbers. I wanted companies with over 500 reviews and high scores. Legacy was one of the 2 I received a quote from. They text me a photo of the tech coming to my house, Logan Frank. His resume said he had 17 years experience. His shirt said ACE Hardware and Legacy Plumbing. He showed up on time and he was clean and professional looking. He answered all my questions about my options. I even asked some questions based on my research and he answered correctly. (I wanted to see if he was telling the truth. He was). Within a short time he was able to give me a quote on all of my options. No pressure. Not even when I turned down the monthly service option. I went with the standard gas heater replacing a similar but older less efficient one. The price was over $1,500 less than the other quote. I mentioned that my guest bathroom has a long wait to get hot water. He told us about an option of a Comfort Pump. The cost was reasonable. They were able to install the new water heater in about 2 1/2 hours complete with the additional pump. I was very pleased with the company and the tech, Logan Frank. I'd have no problem calling them for future services. read more

Legacy Plumbing - Finished work. Neat and clean. - Plumbing Near Me - Frisco, Texas

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I needed to have a garbage disposal replaced. I paid for installation at the big box store where I purchased the disposal and when they contacted me they said it would be 1-1/2 weeks before they could be here to install the disposal. I called Legacy Plumbing and they said they could be here same day. Tyler was the tech who came out and before he started he explained the steps he would take, how he would test everything before he left, and verified the cost. He did a great job in addition to being very nice and also giving me tips in regard to the disposal. He was very efficient and cleaned up everything. Very professional and courteous. read more

Sean was very helpful and told me I do not need a new water heater because of calcium build up causing a knocking noise. He will research finding a heater that will give more hot water and fit in my small space. He answered all my questions and Even fixed a faucet that was spraying outside of my sink. read more

Outstanding Plumbing Repair Service! From the moment I called, their customer service was professional, friendly, and quick to schedule an appointment. read more

Absolutely fabulous! We lost cold water pressure in our shower and another company quoted over $1200 to replace the valve cartridge. We have also always had poor water pressure in the whole house for years and no one could figure it out for years! Eric came out and listened to the problem and said the valve replacement would probably be around half, but wanted to check something first. Lo and behold low water pressure. 10 minutes later and it's all fixed. Will definitely use again! read more

They advised me to get quotes from either pool company or irrigation company for the work (leak repair on the PVC pipe joint in our yard) as they thought that would be much more affordable option. And it really was. I really appreciate Adam for his excellent customer service. I will definitely use them for our regular plumbing needs. read more

Had a great plumber team come by. They helped us find a replacement shower valve and they did a fantastic job of replacing a leaky outdoor hose spigot that also had internal line breaks from freezes. They also gave us good advise on other some other issues we were facing. Couldn't be happier with their performance. read more

Legacy Plumbing - New outdoor hose spigot - Plumbing Near Me - Frisco, Texas

We decided to finally get a plumber to fix a problem after not being able to fix it ourselves. We called Legacy and spoke to CS Rep Sara for a quote for the job. Without hesitation she gave us 3 different quotes for 3 different scenarios that could potentially happen with the repair, which we truly appreciated! Not many of the plumbing companies will give quotes. It made me more confident in the company since Sara understood the situation. I didn't get that with other plumbing co reps. The day of the appt the plumbers got to the property 30 mins later than the original ETA but the job got done for what was quoted. One thing we didn't like was the lead guy started right away with "so is there anything else that needs fixing, the water heater"? Then wanted to see the water heater. Then a bit later he hinted around about something else that would be nice to add to the property. We were already stressed about having to pay for an expensive repair and with them being 30 mins later than originally expected that put us behind getting to work, so we didn't want to hear a sales pitch. We were impressed that the guys had shoe covers in hand as they got out of the truck bc most repair companies don't. In the end, we are very relieved that the repair is done, that they saved the piece of the sheetrock that they cut to get to the pipe so there wouldn't be a big hole left and so the wall could be patched easier. Was told the repair has a year warranty, which is also a comfort.d read more

It's been a few years since I've reviewed Legacy Plumbing and want to make sure we keep sharing what a great job they're still doing. We've used them a handful over the years and most recently had them out to replace both our hot water heaters. We knew it was a big job and knew we wanted a reliable and trustworthing company handling it so we gave Legacy a call. Our original call was to schedule an inspection of our water heaters as we couldn't get one to light. We were told they'd inspect it and should they find it's broken, which was likely as it's almost 10yrs old, they'd have water heaters with them so they could install same day - score! Travis and his colleague arrived in the window provided, with ample heads up they were on their way. They inspected the broken heater and determined it did need replacing and since we bought both at the same time it was wisest to replace both at the same time. They worked tirelessly removing both old ones and installing new ones. Poor guys were dying it was so hot up in the attic, but they never once complained. They laid down plenty of floor coverings to ensure no debris or dirt was tracked onto our floor and were incredibly kind and polite while they were here. Travis had to come back out to adjust something our city inspector requested, and even then he was kind and polite with a smile the whole time. Legacy Plumbing is relaible, honest, hardworking, timely and they don't cut corners. We are still happy to use and refer Legacy Plumbing! read more

Legacy was timely and very professional. I would highly recommend them and I would us them again.

Joey W. came to do a repair and installation of a necessary item to my home. He called timeframe. He was supposed to call and told me exactly how long it would be until at my home. He arrived on time was able to do both things for me and was very neat and tidy about everything. He also took the time afterwards to go over a couple of things that he just wanted to remind me about my home. I really appreciated that because sometimes you forget is always helpful. I would definitely use legacy Plumbing again and especially Joey, who was kind courteous, and very helpful. read more

Installed water heater, determined my loud banging noise from my whole house humidifier was a result of 100+ psi coming into my house, which 80 psi is the city limit. Willl bring them back to fix that issue and Moen flow stop system. Plumbing team was very well educated on issues & explained well. Opposite of Total Air, Dallas Plumbing & Willard who are no longer family owned despite the advertising. read more

Clogged grey water in master bathroom. On time, actually came an hour early. Scoped all our grey water lines. Unclogged a major toilet paper back up due to my old cast iron pipes flaking. Brandon & Damon were very professional, explained everything and offered suggestions in the future - with our old pipes flaking and with our newer 1.5 gpf to double flush after a #2. tVery reasonably priced, very happy! read more

We had a plumbing issue and called Legacy Plumbing -- they showed up within the hour! Super professional, did a great job, and everything was handled smoothly. Definitely recommend them and wouldn't hesitate to call again if needed. Excellent service! read more

Eric at Legacy plumbing did a wonderful job replacing my water heater. He was professional, kind, knowledgeable, and respectful. He answered all my questions and made sure that I inspected all his work to my satisfaction before he left. I am very pleased with his workmanship. He was also very respectful of my home and thoroughly cleaned up his work spaces. I would highly recommend Eric and Legacy plumbing. read more

I can't, in good conscience, leave a bad review - I did not do business with these people. But I did speak with them (Dustin) and found that this company charges to give quotes. Other companies will come out and give a quote, or when provided with ample information, can give a very rough idea over the phone. Dustin was not able to do that, and informed me that they could send a tech out for $65 just to get a quote. I think that might be useful for others to know before wasting their time. Based on other reviews, I do believe they would have done a great job. But I am not going to pay just to for them to tell me how much I need to pay. read more

Luke was awesome. Efficient , timely and I highly recommend Legacy plumbing to everyone !'

Hands down, the best service experience I have ever had! From start to finish, this team was amazing. My main water line cracked and the initial bids I received from other companies were vague at best and I had no idea what the final bill would look like. My lawn team recommended reaching out to Legacy Plumbing and they sent a team over within an hour of my initial call. The team kept me informed every step of the way and helped me make informed decisions. They had us back up and running immediately! read more

Mike found the problem with the water leak in my floor whereby other plumber from another company didn't even bother to research.

Drain clean. It isn't often I am totally pleased with various services but Travis from Legacy plumbing is how a service call is carried out, I can't say enough except this time I was happy to pay the bill. Travis and Legacy get 10 stars. read more

Not cheap but I wouldn't use anyone else. Prompt, professional and do a great job and are careful to leave the site spotless when finished AND they have never tried to sell me something I don't need. read more

Excellent experience...we will be using Legacy again. Our sink was clogged. They were great to return our call right away. Had someone put within 24 hours. They came, gave a thorough assessment of the issue or potential issues. We were given quotes for all scenarios. The issue thankfully ended up not being worst case scenario, the problem was solved and we had no issues after the visit. We found our new Frisco Plumbers. read more

I was not satisfied with your customer service's response, but there was nothing more to say. Your representative felt justified in what I believe was an overinflated charge, and I did not. That pretty much sums it up. read more

Had a clogged sink. Nicholas work with his machines to clear the line quickly. It took some time long time due to stoppage location. Nicholas was friendly, hard working, kept us up to date and very professional. Will use them / Nicholas again. read more