My plumber fron Legacy Plumbing, Brandon, went above and beyond for me- and in the pouring rain at…read morethat!!! He has made a lifetime customer in me. I absolutely recommend this company. Thank you again Brandon!!

My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

No one wants to have to call an AC repair company, especially in the Texas summer heat, but if you…read moreneed to, call Nicks. The fan on my outside unit stopped blowing and after failing to diagnose the problem myself, I called Nicks. Great customer service upfront and I got the incredible Chris to come out and help. Turns out the contractor failed and Chris, being his amazing self, showed me what was wrong, how he figured it out, and more. I honestly cannot recommend Nicks enough. They're honest, kind, and fast, and will continue to be my AC go-to's.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

Joe was professional, on time, and did a great job cleaning our air ducts and dryer vent. Highly…read morerecommend!

Joe came out and cleaned my dryer vent, but in the process he unseated the washer's drain hose. So…read morewhen we ran the washer it flooded our laundry room and kitchen. I asked for a refund ($200) for my trouble (about a 2 hour cleanup), Joe refused, said he "doesn't give refunds". He offered a free vent cleaning, why would I ever allow this company back on my property?

Service requested : PRV replacement…read more I needed a pressure reduction valve replaced after my old one failed. I called GPS on Saturday evening, they were here as promised at 11:15 on Monday. The price quote ended up being a great value. The two guys that arrived were friendly and professional. Just nice guys. They got to work right away, and were done in about an hour. Included in the valve replacement cost, they excavated and replaced the old and inadequate builder-installed utility box with a much better one. They substantially elevated the water pipe junction to ensure it remains easy to access in the future, installed an additional water shut-off valve, and added pea gravel for drainage. I couldn't be happier, and I recommend them enthusiastically.

They give up front pricing, come on time, and are courteous and professional. Prices are very…read morereasonable too. Would highly recommend.

Micah was top-notch! Kind and knowledgeable! He replaced all shut-offs, installed a new toilet and…read morereplaced old pipes in =our new home.

From the owner: Underwood Plumbing and Septic is your go-to solution for all plumbing and septic needs in Collin…read moreCounty. Our team of expert plumbers and technicians offers top-notch services, including plumbing installations, repairs, and specialized septic system maintenance. Whether you need a quick fix or a complete system overhaul, our professionals are dedicated to delivering efficient and reliable solutions tailored to your specific requirements. With years of experience serving the McKinney community, Underwood Plumbing and Septic has built a solid reputation for excellence in the industry. Customers trust us for our timely responses, attention to detail, and cost-effective plumbing and septic services. When you choose Underwood Plumbing and Septic, you can rest assured knowing that your residential or commercial property is in good hands. Contact us today for all your plumbing and septic needs!

Mike was great! Very prompt and thorough service. Will definitely use them in the future and be…read morerecommending to friends and family!

One star for responsive, otherwise, zero stars would be given. Accurate Leak Locators "fixed" our…read moreleaky 2nd floor bathroom toilet 6/29/21 by locating a leak from that location which affected the downstairs dining room. A wax ring fix later, some water mitigation and we are good to go, only we aren't! A suspicious decolorization appeared on the ceiling a couple of weeks ago, and yep, you guessed it, that wax ring didn't fix anything. The black water has been leaking for the past 6-months y'all and as of today, mold mitigation (FYI - not covered by homeowners insurance) has been completed. A bathroom completely deconstructed and requiring a full rebuild because leaky black water caused mold and ruined sub-flooring and insulation. Now here's the really fun part, what started as $500 for the leak detection, wax ring and a hole in the ceiling, and $600 for water mitigation, back in June (reasonable, right?) you'd think that'd be all she wrote, but nope, get your checkbook and/or credit card out, because we are just getting started, $1182 up front for half the plumbing costs, $4400 for mold and water mitigation, with insurance covering about 38% of that, plus add another $800 for air quality testing and certification of mold free, (also not covered by insurance), and we haven't even gotten to the rebuild. Wonder what next week will bring when the adjuster shows up. More fun and more is sure to be involved.

A/C Repair I would…read moreavoid Prosper Air at all costs. If it is a simple cleaning or charging, they are acceptable. If you need anything else, go find any other service provider. They assessed, stated they needed to order a part for A/CRepair. Would arrive in 3 days. took Payment for entire job up front. 6 days later, no response until I push it. Get a text response that they will install part in an additional 5 days. Promised job would be done, but pushing back that would take more than 10 days to repair. AVOID Prosper Air

Incredibly fast response time. Arrived within an hour and had the issue addressed in minutes.read more

I called Nortex because I needed a job done. I didn't really consider or expect "great service,"…read morebut that's exactly what I got. Mr. Harris took the extra time to answer my (too many) questions and educate me about my system--as I'm a new homeowner that's only ever been on the City's system. He put me on the schedule for exactly when I needed him, showed up on time, did a great job at the best price of anyone I called, and was patient--despite my questioning every aspect of the process like a curious toddler . I could go more into detail, but all you really need to know is, this is the company to call. With some due diligence and luck, you may find someone else just as good, but I doubt you'll find anyone better. I rarely do reviews, but this time I made an exception. Thanks, Raymond. You earned a lifelong customer (or at least for as long as I'm local and off the City's grid).

Fantastic communication and coordination. They were reasonable, honest, and respectful when working…read moreon our issue. We will be using Nortex again for our septic work.