I'm big with customer service and I will say as a plumbing company, Lex plumbing was professional from start to finish. From the moment I called in and chatted with Taj about scheduling, they were fast and sent a person out the very next morning. The Plumber came on time and constantly provided feedback throughout the job. The job started as a leaky faucet for the sink and tub, but turned into a big job as the original piping in the area was not the best. Lex Plumbing was professional, efficient, and even worked with me on price to get everything taken care of. Overall I'd give Lex Plumbing a 5 out of 5. Thanks for your service! read more

I called Lexi's plumbing after a job got too complicated for me to do. I put in my request online in the evening for a morning appointment at the representative showed up first thing in the morning. It was fantastic.I showed him the job and he gave me a quote immediately and I approved the work. It was done in good timing. Very happy. read more

25 minutes to replace an outdoor faucet. $435!!!! I appreciate tradesmen, but this is getting nuts. Now I know why she wouldn't quote me a price before the sent a tradesman. I would not have agreed to $435 read more

Mathew F. With Lexus plumbing came to fix an emergency gas leak. As always, Lexus plumbing comes through quickly, and efficiently. All of their technicians are professional, and their work is always exceptional. He was able to fix the problem, get the Frisco city permit, and help get Atmos energy out to turn the gas back on. All of this occurred with a matter of hours. Not days. Also, all of the technicians, Mathew, and everyone who has ever come out, is especially good with my dog. And it's quality work, and they never upsell you. If you need something, they'll explain it, and with a glad heart I'll purchase it. There have been several times that I have not had to pay as much money as they have inspected appliances and toilets and fixed the problem without having to replace them. When they need replacing, I will call no one other than Lex's plumbing. I will never use another plumber again. I refer them to all of our neighbors, and they continue to refer them to additional Neighbors. I seen them in my neighborhood often, because when you get an outstanding Plumber, you hold onto them for dear life. read more

I would absolutely not recommend hiring this company, especially for work in older homes. A tub waste and overflow repair in our 1950s house resulted in significant damage and ultimately forced a full tub and tile replacement. No structural issues were identified prior to work beginning and the only risk disclosed in advance was potential cosmetic chipping, which I understood. I had another estimate prior to Lex's Plumbing who also did not identify any issues. During removal of the tub shoe using a power tool, the tub was damaged and later attributed to pre-existing corrosion. Afterward, I consulted multiple master plumbers and repair professionals (due to the extensive work necessary to repair), all of whom stated that this type of damage is far more consistent with forceful removal than with a hidden defect alone. The outcome was weeks of disruption and many thousands of dollars in required repairs, with original 1950s materials lost because they could not be matched. I requested a refund for the unsuccessful repair and a sewer camera inspection I could not move forward on due to a loss of trust. No refund was offered. While communication was professional, I certainly do not trust their professional judgment and would not use them again. This experience showed a serious lack of judgment and accountability, and I would strongly caution anyone considering hiring them. read more

I had a great experience with Lexi's Plumbing. They are extremely professional, knowledgeable, and fair in their pricing. From start to finish, everything was handled efficiently and with great attention to detail. Mike was especially great to work with. He's friendly, easy to communicate with, and clearly knows what he's doing. He took the time to explain everything and made sure the job was done right. I highly recommend Lexi's Plumbing to anyone looking for reliable and honest plumbing services. read more

Sean came out and replaced a leaky hot water heater today. They were able to get it done the same day I called. He and his partner got it all taken care of and cleaned up everything and hopefully we won't have anymore issues for a while. read more

Great Team that really cares about there customers and responds to plumbing emergency's 7 days a week 24 hours a day.

Sean arrived on time and explained pricing to me before he came out. We had the best case scenario and was able to fix the leak in my hose bib. read more

Hands down one of the best! Mike was great!! He was early, professional, quick, and very friendly! His work was stellar! He repired the faucet cartridge on my tub. Will be my plumber from now on. No complaints at all. Request Mike Young! read more

We had a smell problem in the shower box. A month ago in April 2022, we asked Alex to come. He snaked the shower drain, and put clobber in. Clobber is the stuff plumber uses to dissolve hair, dead skin cells, gunk down there. He said if the smell still lingered, he recommended to use smoke bomb test at $400. A month later, May 2022, I called and wanted him to do the smoke bomb test because the smell is still bad. The girl at the office called Alex and then called me back saying it's now $895. One month and it went from $400 to $895?? I know inflation is bad, but to double the price in one month?? Needless to say, I don't want it. My husband should have gotten a written quote from him on the $400, but he didn't. I'm happy to report that I received a quote from another plumber for less than $400 the next day. read more

Do not call this place! Bunch of crooks!! Update to previous post: called a reputable plumber who fixed my issue for HALF what these scammers at Lex's tried to get away with! Stay away from this place, poor customer service and they are thieves! If you read the owner's (Alex) response, you will see the lack of concern for customer satisfaction. These guys are scammers, Beware! read more

The plumber was here for two hours and spent 1 1/2 hr in his car. Relit my pilot light on water heater and disassembled a faucet and took pictures. I waited twice for him to go to his car to get a quote (he clearly had no idea what to do)and then was charged $360 for diagnostics. After I complained, got charge down to $275. No repair on faucet. A lot to pay for very little work. As full disclosure, I used them several years ago and had no problems but now I have lost my trust in them. Also, the plumber I requested was scheduled but they sent someone else. Very frustrated!!! read more

AVOID Lex Plumbing!! They are Just a money grab operation! Gave me a $485 estimate for a $60 cartridge that wasn't even bad!! My bathtub faucet was dripping and called Lex for plumbing service since I wes told plumbing was covered as part of the Lex Air Service Star plan. They sent a couple of young guys out who just eyeballed my drilling faucet for a few seconds, took a picture, and told me it was a bad cartridge. They didn't turn the faucet or remove the cover and inspect it. They went outside for a couple of minutes and came in with a quote for a $485 to replace the cartridge. Needless to say, I turned down their outrageous and ridiculous offer. After they left I decided to take off the cover, talked to Delta and found that there was absolutely nothing wrong with the cartridge. All I found was just a couple of loose screws in the cover. I put the cover back on and tightened up the screws the drip stopped. Lex Service Star Plumbing could have done that but did absolutely nothing except try to take $485 to replace a part that wasn't even broken. And on top of that they still charged me $70 as service fee for zero service!! UPDATE: they never send me an invoice they just sent me a list of things they never checked. It's interesting how NOW that I'm leaving this review suddenly they cannot find me in their system. When I spoke to the service manager the phone he was able to find me, and he got super defensive when I shared my dissatisfaction with their service and hung up on me. read more

Quality and responsive return on getting my water main up to code. Less than 24 hours from the time I called.

Ive used Lex for a number of years and was always well satisfied. Recently I had an issue but found that Lex's owner got personally involved and resolved it. Good to know they listen and there is communication at the top read more

I had a major leak in our front yard and thought it was the sprinkler system. After troubleshooting for about 10 minutes, Sean, found a leak in the main line going into our home. The leak was right at the foundation slab wall. Sean kept us briefed on his progress, what he was doing and why, and what it would cost. Later, he had Jeff assist on the job and Jeff was extremely knowledgeable and professional as well. I like it when a professional tradesman provides you with options on how you would like to proceed on the task at hand and not do what they want to do regardless of cost. I will ALWAYS use Lex's Plumbing. They are GREAT and they treat you like a member of their family! Bravo to Lex's for a job well done! Mike G. read more

I don't even know where to begin.. I had hired another company and my father had a funny feeling about how things were transpiring.. don't get me wrong, after a pandoras box is opened, I understand that more and more get's exposed.. however, this other company did me in for a #.. I had initially called to get a pipe drained as it was clogged and to see if they could change out some piping in my water heater to be brass.. which led to a change of water heater (which was still under warranty and would have been free mind you), exposed walls, taking out of the dishwasher (which was not needed), replacing pipes, and were even stating we were going to have to jackhammer the concrete since there was a leak (which needless to say, there was no leak, no need for new pipes, nor was there a need to jackhammer at all)..oh and they even broke my AUX pipe to the AC in checking those lines as well.. and had to re-do the clogged pipe the very next day since they didn't get it all the first day (and needless to say had to re-charge me for the additional time)... that is when my dad asked me to look around- my neighbor recommended Lex's Pluming to me, since he had worked with them on his remodel and loved them.. so I called them. A lovely lady, named Maha took my call. I told her my story and where we were, she immediately told me she had no tech's available, but would send out the GM- Chris to come to verify that what they were doing was justified.. Chris arrived within 30 minutes!! It was the fastest service call I ever received! He stated they were running me over- as shown from the first paragraph, you can see what all was happening.. He was even embarrassed that they were doing this to me, and immediately took action! He called the team to see what they could do for me since at this point it had been 3 days of no water heater or AC (which it has been a bit toasty at 80 degree weather in TX)...That said, they came the next day and took care of all the unfinished work for me.. so that was the uninstalled dishware, the uninstalled new heater, patching up the walls, and fixing the AUX pipe as well -needless to say actually running the tests that SHOULD HAVE been done from the previous company! I even got a personal call from the owner, Alex, to apologize on behalf of the other company, and to even offer assistance in seeing if we could try to recover my money from the other company, which I respectfully declined as it is not in me to do that, but I sure can praise about how Lex's Plumbing took care of me.. Lex's Pluming has gone ABOVE AND BEYOND with my situation, all from the first person who took my call- Maha, to the GM that came to do the inspection, to the crew (Rhyan, Brandon, Braydon, and Chris who came back out to hold my hand through the process) and finish up the job! They even went as far as patching up the walls for me (which should not have been included and installing the dishwasher which they don't do)! I could not be more grateful for them and their team! THANK YOU! which is not even enough! I will refer you to anyone who is having pluming issues- 100%. You are the best of the best hands! read more

Called on Monday and they were here repairing the leak Tuesday at lunch. Knowing how busy these companies are these days i was super excited to get someone out so fast. They took care of the problem and fix other problems we didn't know we had. They also added valves to help us in the future. Great job. Fair price! read more

Mike and Ryan cleared a clogged toilet after I did everything that I could to fix the issue. While fixing the issue, they educated me in what I could do to make sure the problem doesn't persist. They were both very professional and efficient and took care of the issue. read more

What a GREAT experience. I called several of those TV commercial companies to have a new kitchen faucet installed. They all said it would be a trip fee to come give me an estimate. I called Lex and they gave me the estimate over the phone and included new shutoff valves. Matt arrived on time and did excellent work quickly. He cleaned everything before leaving and the price was what they quoted. I will definitely use them in the future. read more

ZERO star. The tech came out to check the issue with one of my sinks. He told me what the issue was and he recommended that I repair it myself. The repair did not fix the issue. I called back but they refused to come back to check the same issue. Horrible and unreliable company. I won't use them again. I don't recommend Lex's Plumbing to anyone. read more

Installed a hot water heater with a expansion tank in 2014 , never pulled permits and installed the expansion tank up against roof line .. when new roof was installed in 2015 the tank was punctured, it held until 2017 the great flood , emergency shut off valve was installed on the wrong side of the line.. 70,000 in damage. Use caution and always follow up. read more

I would love to have reviewed the service itself, but I did not receive it. I called Lex's on Thursday, December 13 and spoke to a very polite woman about a few plumbing issues. She noted the details of my issues and suggested that one low water pressure issue in our master bath may be the result of filter. She gave me an estimate for filter replacement, if that did indeed turn out to be the issue. I gave my name, phone number, and address and was told that a tech would be out on Monday, December 17 between 8-10 and that they would call me before hand. Monday rolls around, no call and no tech. I call Lex's back, and they have no record whatsoever of me calling. I am not crazy - I only use my cell phone for calls, and did NOT call multiple plumbing companies. How does this type of thing happen? read more

I really like this plumbing company. My service tech Michael was so friendly and diagnosed my toilet's problem and fixed. I wish I would have used them when I had to have this toilet worked on the first two times. Thanks Mike! read more

We have used Lex's Plumbing several times. Each time we experienced top notch customer service, they arrived on time and the technician gave us advance call to let us know they were on their way and about how long it would take for them to arrive. The quality of work was a commensurate value to the cost. read more

Lex's Plumbing - Thanks Corey and Matt! - Plumbing Near Me - Frisco, Texas

My kitchen sink exploded! Not exactly, but that's what it felt like at the time. My mom peeled a 5 pound bag of potatoes and put the peels in the disposal.... The drain pipe detached from the disposal and I needed help ASAP - I mean, we had a lot of people coming for dinner to eat those 5 pounds of potatoes! ALEX answered my my desperate plea for help at 3:45 on Friday afternoon and walked me through how to fix the pipe connection myself! Cheapest plumber service call I've ever made. Alex was so kind, calm and helpful! Thanks so much Alex and Lex's Plumbing, you saved the day!! read more

Got connected with Lex's Plumbing though AHS after we had a terrible experience with another plumbing company ( who shall remain nameless) assigned by AHS for a previous job.So when We has another leak, we called AHS and requested a different company. Enter Lex's plumbing and we could not be happier! Justin arrived promptly on the scheduled 2 hours window and got right to work. He was super nice, knowledgeable and went above and beyond to help us! Not to mention he left the work area spotless! Thank you Justin! We would highly recommend Lex's plumbing and will not hesitate to use them in the future, home warranty or not! Forgot to mention, the lady that answered the phone to schedule service was also super nice and polite, sorry I didn't catch her name but she was super sweet and was able to get us a slot that worked with our schedule. Thank you Lex's plumbing! read more

Used them for several years, very satisfied. Just had a plumbing leak in the kitchen (I'm certain my amateur repair attempts had nothing to do with it ). One call and they were here within 2 hours. Couldn't ask for more! read more

Outstanding and friendly service. Had a small gas leak near the water heater and Matt came out and took care of it. Such a great personality and was very helpful. Strongly recommend. read more

In the past month we've had a couple issues at our home that Lex's plumbing took care of. We were referred originally by AHS to fix a shower faucet. I was impressed at the attention to detail by the team from the receptionist who took our call asking about the issue and narrowing down possible causes to our tech Brandon who was out next day who confirmed the diagnosis of a cartridge replacement and had our faucet working in no time. We had such a great experience with Brandon that we called back in to have our kitchen faucet replaced when felt like it was faltering. Matt arrived at our home in the time designated and took care of the install quickly and efficiently. The team is highly knowledgeable and is up front about the pricing which is helpful/comforting when dealing with plumbing matters. We'll continue to use Lex's plumbing and will refer them whenever we have the chance. read more

This company consistently goes above and beyond for their customers. I started using this company probably 6-7 years ago and I have never experienced a late technician, cancelled appointment, or bad customer service. Just today I had to contact a 24-hour plumber because my son's shower handle broke at 1am, so we had to turn the main water supply off to the house. Three larger companies claiming to offer 24-hour services didn't deliver. Two of them cancelled and one never called back for my appointment time. I called Lex's Plumbing about my emergency and they were at my house in 20 minutes. I recommend this company 100%!!! read more

Lex's came out and fixed my outside faucet. Quick and easy and decently priced. They will be my first call for any plumbing repair. read more

Just had Lex's Plumbing at house. Called on Thursday and got service call schedule for Friday AM. Cost of job was reasonable and service tech very professional and polite. read more

Had Lex come to do an insurance job, as he was the only choice my home insurance offered. Refused to fix the insurance job for the expected $60 and said my problem needed $350 worth of extras to install a tap and replace a garbage disposal. He didn't connect my dishwasher, and it literally covered the kitchen floor the next day. Likewise, had a similar massively overpriced quote on installing 2 x water heaters. Found better quote from practically everyone else. I installed my water heaters at over $1000 cheaper and got a 9year guarantee by going elsewhere. Would avoid Lex if you have an alternative option. read more

I am really not sure why so many folks have given Lex's Plumbing such bad reviews on Yelp. To be honest, if I had read these reviews I would have been afraid to have them enter my house. I also was first introduced to them via my Home Warranty Company over a year and half ago. In my case they have come to fix issues through my home warranty and also outside of my home warranty company that the warranty company does not cover. I have also had other Plumbers come out here as well (because the Home Warranty company sends random vendors each time). I guess I have a lot of plumbing issues :) Regardless, out of all of them, Lex's Plumbing definitely stands out in friendly customer service and excellent quality of workmanship. I have dealt with Mike, Chris, and Robert (all in person). All 3 of them are extremely professional. Chris always wears Shoe covers (whereas the other 2 do not) which is a plus when my wife is at home. I have had them fix burst pipes in my backyard twice, and install sink faucets twice, and they do a great job from start to finish. I can say that Mike and Robert for sure do a quality job in not only fixing up the issue but also making sure nothing will repeat. Chris is also nice, but he has not done anything complicated for me as of yet. I have also had Lex's Plumbing quote me on replacing my 17 Year old Water heater, and they have given me a fair quote. I would say that it took a lot of effort for me to get them to give me a quote because I have a 75 Gallon water heater and its a tough job. In general I would say they are not the cheapest player in town, but atleast for me they do quality work, and I am happy with them. If it is simple task (Drain Clogs, Toilet Clogs, etc), just try to do it yourself by buying the tools at Home Depot. If it is something more complex, I would highly recommend them to my friends and family. read more

Worst experience ever!!! I called lex's plumbing to fix my tankless water heater issue which wasn't working past 2 days. A guy named Corey came over today and checked the system . He said there is some sensor problem and need to order it. He charged us $300.00 and left the place asking us to order the parts. First of all what was the point in him coming over. Was it just to diagnose the issue or fix the issue? OMG! These folks are useless! Never ever gonna recommend their service to anyone. It was just a waste of our money and time. read more

Made a service call for no hot water pressure in all my faucets. it was the water deposits clogging the hot water line from the (top of the) water heater. I didn't feel comfortable messing with it, so I called Lex's Plumbing. Their plumber came out told him the problem, within 10 mins without ever going inside or even opening up the hot water line he determined that I needed a new $1,257 water heater with a week delay for install, and he had the nerve to charge me $49 service call. He said he couldn't look at the hot water line that it might break (???) because the age of the water heater (11 yrs). He was suppose to send me a email quote, never got it. I gave them 2 star for being on time and their were courteous. After doing some DYI again and cleaning the hot water lines a couple days later the harden deposits broke and got hot water again full pressure. Lesson learned don't always trust the professionals, as their looking for their best and easiest interest. Although, I think I will need a new hot water soon, got a quote from Home Depot with install, same water heater for $900 next day install with a local plumber. Little Elm Resident read more

We had Chris from Lex's plumbing come out and remove two traditional water heaters from a closet in one of our bedrooms upstairs. He also installed a tankless water heater and rerouted the water lines and was able to get a gas line ran from the furnace in the attic. Chris did a phenomenal job and was extremely detailed with his work. He and his apprentice did an awesome job and left our house cleaner than when they arrived. Today we just had the city inspector of Frisco come out and advise that this was one of the cleanest, best looking jobs he had seen before! He said this was even better than new home build quality and he had to take pictures to show some of the other inspectors. We have been using Lex's Plumbing since 2014 and will always go back to them for all of our plumbing needs!! Thank you so much Chris and Lex! Chris deserves a nice fat steak for the quality of work he does for your company. read more

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I called and ended up with a same day appointment. And they came out and did a great job. They were very personable, polite and full of knowledge. I will definitely use them again in the future with any plumbing needs. read more