horrible service. They came out for a problem said they couldn't help which ok I guess but for…read moreanother problem quoted 7 grand and I got it done for 2 grand. Don't waste your time with these kids.

This company has a very specific way of doing business that, in my opinion, takes advantage of…read morenaïve consumers. They are friendly on the phone and prompt, but the first thing they do is examine the work and then tell you the price -- and then ask you to sign a contract that you will pay that amount. This seems like a fair way to do business, but it's not. What you do not know is that their pricing is ridiculously high. In my particular example, I was charged $350 for (and I'm not exaggerating) 15 minutes of work. It was a trivial job and they should have told me that. Instead, they relied on me being an unsophisticated home-owner who wants the problem solved and is too naïve to believe that any reputable plumber would grossly overcharge. When the work is done and you're like, "What? You're charging me that amount for a few minutes work," they remind you that you signed a contract. This whole experience left a bad taste in my mouth and I will never do business with this company again. Not only do I feel ripped off and taken advantage of by this transaction, but now I'm suspicious of every repair company. Contrast this with another plumbing repair I recently had. My garbage disposal was jammed. On the phone, he estimated it would $300+ depending on the problem. When he came out, he noticed that it was a very simple (2 minute) fix and then, rather than gouging me, said, "I don't feel right charging you our estimated amount. How about a $95 trip charge and $50 for the repair?" So different.

The plumber did a very through and neat job. He explained everything he was going to do and…read moreanswered all of my questions. The total cost was within the estimated range. Will use Legacy plumbing again!

Absolutely outstanding service from Legacy Plumbing!…read more I had what I thought was going to be a simple toilet repair, but it turned out the toilet itself needed to be replaced due to some poor craftsmanship from previous companies. The last homeowner had a cheap toilet installed, which created more problems than expected. Jake was fantastic throughout the entire process. He took the time to explain my options, answered all of my questions, and made sure I understood what I was paying for rather than just pushing me toward the most expensive solution. What really impressed me was that Jake worked the cost of the work they had already completed into the replacement toilet, which saved me a significant amount of money. The pricing was very reasonable, especially considering the quality of the service and the unexpected issue we ran into. Great communication, fair pricing, excellent workmanship, and genuinely great customer service. I would absolutely recommend Legacy Plumbing, and especially Jake, to anyone who needs a plumber. Five stars all around!

Johannes showed up right on time with his assistant. He was very pleasant, very professional, and…read morevery knowledgeable about the systems he was looking at. He provided excellent support, and when it came time for the estimates, he gave me four very good options that ran the gamut from "Everything Possible" to "Very Specific Fixes." I am quite comfortable with the information he gave me, and I believe I can make a very good decision based on his solid input. Excellent job, very impressive.

Ryan G. solved the water heater issue within 20 minutes. Have used OBryan for several years, very…read moregood company and employees

Had a really great experience with Truenox Plumbing. I called about a water heater issue and he…read morepatiently explained traditional vs. tankless and helped me decide what made sense (went with traditional). What I really appreciated was how flexible he was--he even offered to split the work into parts based on my budget, starting with switching the boilers from sequence to parallel and finishing the rest later. That was super helpful. He showed up quickly (within a day), did a clean and professional job, and made the whole process easy. He also helped register the water heater for warranty, which I didn't expect but really appreciated. On top of that, he said if my other boiler ever fails, he'll come help shut it off for free. Just overall great service and someone you can trust. Highly recommend!

Vladimir was very professional, he arrived on time and went the extra mile to fix the issue I had…read morewith my clogged sink. He communicated the issue clearly and explained how it would be fixed. Will hire again. Thanks.

I have an older home that seems to require more attention every year…read more Many times it has been a plumbing issue, and sadly I've always had bad luck with plumbers. NOT ANY MORE! Mother Modern Plumbing will be the only plumbing service that I'll ever call again. I had been dealing with a shower and washing machine drain stoppage for a while. All other drains were fine and nothing I tried was working to clear the blocked shower and washer drain. This experience with Mother Modern Plumbing was as perfect as it gets. The first thing I noticed when I called was a quality of true kindness.. Gabby took that call and she was great. Even with my complicated schedule this week (medical appointments) she managed to work me into their schedule. She was absolutely excellent. And each of their team members that I spoke with, also had that same quality of kindness. Just genuine NICE people. Willie came over to clear the drain problem and he's an awesome guy. He figured out immediately the best approach to get the clog out. And he showed me the images with a special camera down in the drain. He's by far the most considerate person I've ever had over here. My two dogs were especially bad and barked terrible at him.. and he remained calm, relaxed and pleasant. He even saved one of them out in the street because I had left the gate open. Not only are they great people at Mother's, but they charged less than any others that I checked. I checked a lot. The 1st plumbing company that I called required a fee just to come and look at the problem, for an estimate of what the actual job will cost.. their estimate fee was about the same as Mother's full fee was for doing the entire job, with no estimate fee charged. I LOVE Mother's Modern Plumbing.

Service Requested: We had water system drainage issues…read more Gabriel provided excellent service with clear explanations of the issues along with options to remedy and mitigate the problems. Quality: The quality was exemplary. He was efficient and provided exceptional quality throughout. The tools he used are state-of-art. Value: This part is a huge factor and is one of the reasons we will always use Mother's. When we bought this place in 2016 we used a different provider, however, once we discovered Mother's there is no reason to work with anyone else for our plumbing needs.

We've used Legacy Plumbing before, and this job is a good example of why we keep going back…read more As part of a larger renovation we needed to relocate an existing natural gas valve at our fireplace and rebuild the under-sink piping to accommodate a new sink and a moved garbage disposal. Craig was our contact, with Nick assisting. During the quote, Craig laid out the options and told me honestly where each one would and wouldn't get me. He never talked down to me, and he also didn't just nod along to whatever I proposed in order to write a bigger invoice. He was clear that a gas line relocation is partly unknown until you open the wall, and rather than hiding that, he pointed to the exact line on the quote where a change would appear. While he was there for the estimate he also fixed a toilet issue in our master bath that had nothing to do with the job and had been annoying us for months. He arrived right in the middle of the scheduled window on work day. Once he could see inside how the wall was actually framed, he helped us change the target slightly so we got the outcome we wanted with less demolition and less money. When he realized he was missing a less common part for the sink rebuild, he found the part nearby, left, and came back quickly. The work is high quality. No leaks anywhere. Everything was left clean. He took the time to show us how to operate and adjust what he installed, especially the new gas valve. The final invoice had zero surprises and was adjusted fairly as the project changed, exactly as he'd described up front.

We had a great experience with Philip today. He called while en route, arrived on time,…read moredisconnected our gas dryer, and capped the line so our new electric dryer can be installed tomorrow. He even checked out our older tankless water heater and recommended water alarms since both systems are on the second floor. Very professional and helpful. Decent price given the required timeframe. Based on this experience, we'd use Legacy again.

I never ask for a complete re piping. I paid 175.00 extra for the garbage disposal .The refill of…read morethe dig took 1 hour. regardless of how you want to sugar coat this, I paid over 1,000 per hour for the dig and refill, total of 4 hours and over 4,000$. I was told if you could reach the water leak from washing machine you would fix that also at the price you charged me for the leaks, which was a fair price., that was not an extra bonus you did for me. The cost of the dig and refill is what was extreme and my complaint. your service man Brian was very nice and understanding. I will give you that.

I called this company about a gas leak and got an answering service. Someone named Michelle called…read moreme back promptly. Explained it would be $79 just to come out and check things out, and give me a estimate to fix the leak. Which I agreed to. When the service tech arrived, he never stepped foot in my house. We walked around to the side. He explained what they were going to do. Spray soap on all gas connections, and the cost would be $599. If it took longer than two hours, the price would increase. Buyer beware! Shop your plumber, the repair cost is half of what these people quoted me under $300

Best plumbing company in Prosper and in Collin County! They came to the house and fixed everything…read moreand the pricing was great! Rob and his crew are the best.

I had a problem with my hot water heater. They arrived on time and quickly diagnosed the problem…read more I didn't think my hot water heater was covered under warranty. But they contacted the manufacturer and found out that it was. While they waited for the new factory part to arrive, they temporarily installed a used part so I'd have hot water right away. When the new factory part came in a few days later, they called and made an appointment to install it. Again, they showed up on time as promised. I've had no problems with my hot water heater since. The guys that showed up were very nice and professional.

I called Nathan after reading good reviews on Next Door. It was a Saturday after 4 days below…read morefreezing. I thought I had a broken pipe. Nathan returned my call quickly unfortunately he had several emergencies, between calls he called me to make sure we were getting taken care of, and at 7 pm when he was done He checked in just to make sure we were good. I appreciate his diligence and concern

Absolutely the best plumber you can find! Nathan is an expert, extremely thorough, full of…read moreintegrity, and very reasonable in cost. You can trust him to go above and beyond your expectations in every way. He explains and answers any questions you may have, and offers common sense solutions to your needs. I highly recommend him!

Our rental property needed a new water heater and updated electrical and HVAC. It was extremely…read morestressful since we could not travel there and needed to vet the service providers over the phone. My son found a company on Yelp with a good number of 5-star ratings that came out and provided estimates. We spoke to each one of them and they upsold their services, some of which were not needed. I was about to give up but I decided to call Elevated Mechanical and Cole answered. While talking with him, I felt that he was an honest business person; he also sent me a copy of his insurance and license number. His company offered plumbing, electrical, and HVAC services. Cole saw photos of the old water heater and gave me a fair quote. The next day, he replaced the water heater and sent us photos after he was done. He also called us to follow up. The electrical and HVAC team did the same thing. All of them did a great job and they were insured and made sure everything was up to code. Cole came back to help with another plumbing issue, and he went above and beyond to make sure everything was working properly. If you are getting quotes, I would recommend Elevated Mechanical. They may not be the cheapest, however, you get what you pay for. Their prices were fair, and most importantly they did amazing jobs!

I messaged Cole at 7:30pm, he got back in touch within minutes and was at my house within 25mins…read more He was unable to take care of the issue at that time. He said I will be here at 9am next day and was approx 10mins early. Cole did a fantastic job and I would definitely use again and recommend.