So you walk in and are greeted by the overwhelming smells of fresh,.....NO, not baked sourdough bread, but brewed COFFEE. apparently they share a "food space" with a coffee shop next door and there is no partition between the two, so the coffee overwhelms Shlotzkys baked bread and Cinnabon smells, were there any to BEGIN WITH. Yes this is a Cinnabon location inside the Shlotzkys, a two-fer as it were, I guess. Because they have ovens and could bake cinnamon rolls with them as well as bread. But the rolls in display looked severely DRY, cracked icing and I could smell no fresh baked cinnamon from them, just that, by now, ANNOYING PUNGENT smell fo coffee thst permeats the entire building your experience there. LOOK, I like coffee, and it's smell, when that's what I'm after, but now when I'm dining for a sandwich or something else. Imagine this set up with a pizza place, which Schlotzkys has, overwhelmed by bold black coffee smells instead. NOT appetizing, and join can't get away from it if dining IN, because there's no door or partition or border between the two. I'm sure it's great for business for the coffee shop, to waft the smells of their product all over the court an entice people to come have a cup, but it overwhelms the other establishment, and lingers in the nose after leaving. But enough about the smell of the place, the have a bell in the counter, I don't know if this is because they are short help and no dedicated counter person but now one was at the counter and I had to ring for them. The menu is backlit bright white, but the letters are a pale Color, and a very thin font on the descriptions of the sandwiches. I had bi-focals and had to ask what was in the sandwiches. After I sat down to wait for my food, A couple came in and we're trying to order and after several minutes the young lady said " I'm sorry, but can you tell me what's in the original sandwich? I can't read your menu board. It's Soo bright" So I'm not the only one. I understand this is a corporate issue to have the menus like that, but it's bad. if you can't read it, people aren't going to order from it. I went with a medium Original, I asked for it not to be dry so extra mustard and special sauce. Rrh recipe has changed since I last had one, literally decades ago, it use to come with olive tapinade, all diced up and spread on the bottom bun. Now it's just a few black sliced olives tossed on the special sauce on the bun. It was cut in half, all the ham was in one half , hardly any on the other, the salami and cappicola I think it is, was spread out more evenly but I would say it was maybe 1/4 meat total. It needed more meat. I could have doubled it for $2 and maybe I should have. But this sandwich would not have been worth $9.69 plus tax. The bread was over proofed. Huge bubbles in the bread around the outer edges. And barely any mustard, I'd asked for extra. Three red onion rings and 3 tomato slices, that was good, but only a few strings of lettuce, it needed a nice palm full for a medium size. This thing is about the same size around as a Whopper. But with more bread. The filling to bread ratio was off, it needed more "stuff" but it didn't taste too bad. I added more mustard ehm I got home. The outside edges where it wss over proofed was crunchy from all the air bubbles. This is supposed to be toasted in the inside but couldn't see any toast color and it didn't appear to be. It was slightly warm when I got it and some of the cheese was melted a little, but it needed more heat and more melt. I actually felt it had been tossed in a microwave for about 30 seconds. The place was super clean, but they had no customers. After taking my and the couples order the counter person disappears again to the back. No one ever offered to upsell me a combo or a Cinnabon or anything. I ordered the sandwich, after all my menu questions I was asked if that's all I wanted and I said yes I think so. That was it. It took about 8-9 minutes to come out. I dont know if they are slicing meat fresh, or what, but nearly 10 minutes for a sandwich seemed a bit long but maybe the person was the only employee??? Any they need to make some changes, get some help, food quality, close off that coffee shop. I see lots of bad reviews....I don't think my experience was TERRIBLE, but I don't think I'll drive all the way to the one place in town for mediocre food & service for that price read more