The black bean soup was mediocre and the cinnamon rolls I purchased this afternoon were not fresh.read more

From the owner: From focusing on quality ingredients to serving our food to you in a warm and welcoming…read moreenvironment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don't have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread El Paso is here with warmth and welcome. Panera Bread. Food as it should be.

If you like spicy chicken they do not disappoint I always order off the app and take it to go…read more ................................................................................ ................................................................................

There was hair in my food and since I ordered thru a third party i couldn't get refunded…read more Manager actually laughed and said it looks like my hair but mine is up.

I think this place is closed. They never pick up the phone, online ordering isn't available and…read moretheir website is down. Very disappointing because their sandwiches were really good.

Really enjoyed the sandwich and the location. It's in a tight strip mall with only two parking…read morespots out front, but plenty on the other side of the lot. I guess you could probably eat before they tow you, but I didn't want to chance it. I had the Pecan, Chicken Salad wrap and enjoyed it. It was also ginormous. I could only eat half before giving up. Technically, they cut it in half already so maybe I ate one of the two wraps they gave me. It was delicious, but it was just too much for me. There was a raspberry vinaigrette that was very good. I drizzled a little on as I ate. Also came with a side of chips.

I went for a quick bite in the morning, I tried the chocolate dipped croissant, the strawberries…read moreand cream pastry, and the avocado toast. They were all really good and I also got an iced caramel coffee. However, the coffee could have used a little more sweetener. The service was pretty normal and the ambience of the place was comfortable. One recommendation I would make is for the option of warming up the pastries, but it was a great experience overall.

I dont like to say it but our last lunch there, we got sick and had to report it to the Health…read moreDept. We think the chicken we ate was probably not handled properly by an employee. I asked for a refund and they said they would send it to me but so far they have not. Nevertheless, I don't think I will go back to that restaurant.

This was our first time here. My brother in law saw the advertisement on facebook about this place…read moreand we came to check it out and food and drinks are delicious. Service is great and nice cozy dining area. This place is really nice. Cafe de abuelita is out of this world.

I rarely leave negative reviews because I genuinely believe in supporting small businesses. In…read morefact, I hesitated to post this one. Unfortunately, one person's approach can completely change what should have been a great experience. I traveled from Houston to El Paso and was excited to visit Cocol after hearing glowing reviews from friends and family. On Tuesday, I stopped in for a quick coffee and received a lukewarm reception from the manager, Angela. She wasn't able to seat two adults and two children, explaining there was a 25-minute wait. That was completely understandable, so I happily ordered everything to go. I mentioned that we planned to return the following morning for breakfast before making the drive back to Houston. To avoid any issues, I asked if we should make a reservation. She confirmed the restaurant opened at 9:00 a.m., and I requested a reservation for that time. After asking me to wait for a moment, she returned and said that because we would have four adults and two children, they don't usually seat parties because they are a small restaurant, so we would have to wait until 9:30 instead. I explained that we had a long drive back to Houston (that's 10 hours with no stops) immediately afterward and asked if there was any flexibility. She declined. I then suggested that we simply stop by at 9:00 and, if the restaurant happened to be busy, we would completely understand waiting. If it wasn't busy, perhaps we could be seated a little earlier. Her response was that they would tell us the exact same thing in the morning. There was no willingness to discuss any options or find a compromise. When I told my local family about the interaction, they were surprised and assumed there had to be a misunderstanding. The next morning, my uncle asked for a table for six. The hostess initially began helping him, but once Angela saw me, she insisted we could not be seated until 9:30. At that moment, there was only one table occupied in the entire restaurant. He also explained that he had come in on Sunday, their busiest day, right at opening with no reservation and was seated immediately with a party of five, so he genuinely could not understand why we were being treated so differently on a weekday when the restaurant was clearly almost empty. My uncle asked to speak with the manager, only to learn Angela was the manager. He then asked if he could speak with the owner, but she declined and simply repeated her position. I honestly don't know what I did to offend her. Throughout the entire interaction, I remained polite and respectful. It wasn't the policy itself that was disappointing--it was the complete unwillingness to work with a customer or even discuss reasonable alternatives. Good customer service is often about finding solutions, not simply proving you're right. We even offered to sit at a table and wait until 9:30 before ordering if that helped their process. That suggestion was immediately rejected as well. Instead, we were told to wait outside, despite having two young children with us. Before writing this review, I wanted to give the owner, Liz, an opportunity to address the situation. I called later that day and asked to speak with her. Ironically, Angela answered the phone, took my information, and said Liz would return my call. I'm still waiting. I do want to recognize our server, Alex, because she was outstanding. She was warm, attentive, and genuinely worked hard to ensure we had a pleasant experience despite the circumstances. She deserves recognition for her professionalism and kindness. The reason I'm giving two stars instead of one is because of Alex. She earned every bit of praise she deserves. Unfortunately, the actions of one person--especially the manager who represents the restaurant--were enough to turn what should have been a memorable stop into a disappointing experience. I truly hope this feedback is taken constructively, because Cocol clearly has great food and employees like Alex who deserve leadership that reflects the same level of hospitality.

WOW! Passing thru El Paso on a spontaneous road trip and had the pleasure of receiving probably the…read moreBEST customer service i have ever received from Julie. Exceptional customer service, friendly, best welcoming smile ever with sincerity- Julie deserves to be recognized & acknowledged, as her kindness and warmth left such a good impact on our visit. Great coffee, great customer service, great attitude, what a fantastic way to start my EPTX trip, THANK YOU JULIE!!! :)

While I was there, I had a disappointing interaction with an employee named Anna. When I asked…read moreabout using my rewards for a cup, she responded rudely, stating, "if you have 400 stars." As a Reserve cardholder and a frequent Starbucks customer, I am well-aware of how the rewards program works, and I found her tone unnecessary. Furthermore, I ordered banana bread which took approximately 4-5 minutes to be warmed up. During this time, there were no other customers inside or in the drive-thru. It appeared that she was acting busy without actually performing any tasks. On a positive note, I want to mention that my shaken espresso was excellent. It was prepared by a young man on your team who did a great job.

OMG! One of the best pastrami sandwiches I've ever had. Only downfall, I didn't order extra…read morepastrami , it was so good. French fries are the bomb! Great staff. Very friendly!

Great service ! seemed like a great local resteraunt for a quick bite in a safe atmosphere!read more

The ambiance i say looks nice, service is nice as I haven't had a terrible experience here, food is…read moregood here which I like the spicy Chicken sandwhich and a sweet tea which you can't go wrong with.

The lady at the drive through severely messed up my whole order wrong sauces wrong food, didn't…read morelisten to allergies I had I just would never come back personally