This was our "go-to" for 8 years. Practically every week without fail. Sadly, we are DONE. They screwed up our delivery order so bad (after waiting an hour-and-a-half for a "40 minutes" lie) 2 weeks ago. So I called to let them know what was wrong and was completely belittled by the man that answered the first time I called. After all was said and done and me just fighting for my $60 worth of food that I paid with a cc, he agreed to send all that was missing from the order. You know, so we can ENJOY our meal that was paid for. Long story short, 45 minutes later, still not here. So I called again. I didn't get the woman's name that answered the phone, but what a complete and utter ANIMAL. She was telling ME that I need to be patient. Are you kidding me??????? Than she has the audacity to say "you are a problem account. I'm looking at your previous orders and you complained once about the garlic knots. And another time about the pizza". I'm like "ARE YOU KIDDING ME????? YOU KEEP NOTES?????? And yes, if my order is wrong, I have EVERY right to call and complain. I paid for a meal and a service!!!" I asked her if she also saw on our "report card" all the hundreds and hundreds of times how much money we have spent there dining in and the dozens of times we used them for take-out for birthday parties, etc.... Nope. She didn't care. She basically told me to go screw myself and to be patient that the person is on their way with the rest of our dinners. I told them i want a refund just come get your 2 hour old nasty food out of my house and bring my money or a receipt proving it's back on my card. I kid you not, this is where it gets good: Not even 10 minutes later, the doorbell rings. It's the delivery person from Schiannos. And guess what????? It's not the delivery person that was supposedly driving around with our order. She had no idea that we were waiting for the rest of our food!!!! She said she was told to come over and get the WRONG order back!!!! She had no money for us. No food for us. She said she didn't even know she was supposed to give us money or food!!!!!! So, they couldn't get a person to deliver our food that we paid for. But you were able to somehow get a person to pick up the sh*t????????? Wow! Great Customer Service. Of course we didn't give her the food. And the sad part. She right away recognized us since we are ALWAYS there. So, long story short. Schiannos never called us. Never came back with correct order. Never came back with $ and to get the old stuff. I checked my bank, money was there.
I'm so sad by this. This was, by far, our FAVORITE place to eat at every week. We chose to order in on this particular day because we had just gotten over COVID and we weren't up to going out. So just wanted to watch a movie and eat from our FAVORITE restaurant. Well, what used to be our FAVORITE restaurant. read more