Not a fan of this business model for my dogs. We tried it for two months. I have two white furry dogs (bichon and maltipoo) one is 14.5yrs and the other 13.5yrs. My dogs are used to going to the groomers to get washed every Wednesday. We've been doing this for 14 years.
When I first dropped them off, my little bichon was shaking like a leaf and very scared. My multi poo seemed a little apprehensive as well, but still went in. By the third time my maltipoo didn't wanna go in and my bichon on the drive over, when we turned left on the light, started shaking like a leaf.
When they were brought out to me, my bichon was panting heavily every time and would hold on to me like she was so scared. My maltipoo who has a higher tolerance for change was also like get me out of here.
I think this model is better for bigger dogs who just going to wash, but dogs who need to be brushed out and fluffed out and blow dried, this is not the right option because they rush things so much.
I went over to Plush Pads and the dogs have had a completely opposite reaction. They haven't panted or shaken and have been super happy when I pick them up.
Lastly, they didn't seem operationally sound in their processes. We go weekly and it seemed like I was told I was on the schedule and then I showed up and they didn't have me on it. How hard is weekly folks? They also nickel and dime you for everything and when I asked for sani-trim they didn't shave or cut them like a seasoned groomer. I paid for their paw furry to be trimmed and they cut the hairs with sissies (I could do that), but like my old groomer, who shaved in between their paws. So I felt like I was charged for a half-ass job. It just seemed like a laundry mat experience for me, when you go it to get your laundry done quickly you go to a laundry mat, and it never fails that the machine stops for another quarter. I've been to laundry mats once before and this is the experience Scenthound reminded me of.
Again, maybe this model works for other dogs, but every time I picked up my dogs or were dropping off my dogs and there were other big dogs there, those dogs also seem scared. read more