I like Savemart. I've shopped their stores for as long as I can remember. My favorites store is the one on the corner of Oakdale and Scenic. They have a truly beautiful store with a large selection of items, quality produce and meat, and honestly the most friendly staff. The store that I am reviewing doesn't quite live up to my expectations. I'll just start by saying the layout is unlike any Savemart that I've shopped at before. Its not bad, it's just confusing. I was not pleased with my visit here today. I was in desperate need of an ATM machine since I had to pay a bill by 6PM across the street. Was told that I could get $300 dollars at any cash register. I went to the customer service area. Seemed the best place to be for just a cash transaction like that. The cashier then instructed me to wait in one of the lines for other people to buy their groceries. I had only ten minutes to get the cash and pay my bill. By the time I got to the register it was already 6. Tried to get the $300 but I was then told I had to buy something. I grabbed a candy bar and that failed also. The cashier told me it was an invalid transaction. Not declined. Invalid. So, instead of getting her manager and figuring out if I had to buy more to get it to get my cash, she basically looked at me like she couldn't help me and said sorry. Moral of this story: if you want to do business or get customer service in general, go somewhere else. read more

I'm so very disappointed I ordered a cake n not only does it not look any thing like I asked to make it worse the ice is all messed up very upset don't recommend getting a cake from there ever read more

The cashier Rita and Eddie were very helpful, greeted me, made eye contact, Very polite!! GREAT SERVICE THEY HAVE HERE AT SAVE MART !!

We had some trouble using Apple Pay today and the cashier was beyond helpful & polite. Her name is Crystal and there needs to be more workers like her! Thank you Crystal! read more

Just called and asked if they had the cooked meatloafs available and they did not but the woman I spoke to offered to put one in the oven for me!!!!! Now THAT is customer service. The five starts isn't just for tonight, the store is always clean and employees always friendly and helpful! Good job all!! read more

I will not buy a sandwich from another Save Mart Deli again.....I just bought a turkey sandwich bit into it the meat is all dry...I took it back to exchange it... I open up that one and it's dried up to... In the past i had went in there before and grab a sandwich and the cheese was moldy... When I went to grab another one it had mold on it too...There ended up being three of them with moldy cheese....so that does it for me for this place far as the deli goes... I gave it one star cause of the deli... read more

More like "Rob you for every penny you have- Mart" This place is literally so expensive, it's almost funny. I spent 20 dollars on chicken and asparagus. Not even chicken breasts.... the little skinny tenders! Like, is this a joke? One bundle of asparagus and chicken? Whatever. I'll go to food max or winco where they charge less for literally the same things. read more

I was so disgusted i am writing this the same day it happened. Because i cant stop thinking about it. We used to shop here almost every week, because we live close by. This store has lost a long time customer! The horror began today-10-26-12 at around 7:30 pm. We arrive and it's the usual shopping trip. We wanted to get something as a side dish from the deli/bakery area they have. Upon arriving we scanned the delicious looking baked goods for sale and had picked a few things out. As we made our way to the deli window area where they display the pasta dishes, salads, and what ever else they had to offer we noticed the two women working there were getting ready to take the trash out. They were using their bare hands to handle trash, stuff trash further down the trash bag, and just basically take the trash out. We ordered 2 lbs of a pasta salad and...to our horror! The older looking elderly lady behind the counter who had just bare handed handled trash! Grabbed a single lbs deli cup with her bare hands...didnt even wash her hands just grabbed what was supposed to be our cup that she would then fill with pasta. Her fingers were inside the cup! She then grabbed the spoon-scoop side not the handle ...bare handed....all the while she hadnt even washed her hands! My boyfriend told her he just witnessed her handle trash and she didnt even wash her hands nor put gloves on...we pass....as we now walk away ...we scan our goods in the basket....these lazy women dont wash their hands...or were gloves when they handle...our food? We left without buying anything..sparing ourselves from what could had been pretty bad food poisening. We will NEVER shop there again and we are warning all our friends and family of what we saw! Im tempted to call the manager tomorrow. If the manager happens to see this it was 10-26-12 at 7:30 pm and it was the elderly women! Whoever you had scheduled that day ...you need to seriously train her on basic food etiquette! read more

This is for the Grill in the back of the store. The older lady who grills the food has always made amazing food(I believe her name is Michelle), my mom and co workers agree. I just wish she had a little more help back there cause when she is trying to cook more customers come up to order meat or seafood. She try's her best to help out but she has to focus on the grill and preparing the food. She calls for customer service but sometimes it takes a while and today she told another customer she would be right with her, the customer looked like she was offended or somehow thought the lady was being rude. Every time I have ordered from her she has always been nice and when I ordered kabobs from her she was informative and let me know what time I can expect it to be ready the next day since she comes in at a certain time. I have ordered the grilled chicken sandwich twice and ordered 10 beef kabobs to be grilled for a potluck and they have been delicious every time. It takes some time but it is well worth the wait. I will definitely order from the grill whenever I can! read more

My own personal rating system is called "the Good, the Bad, and the Ugly". Unfortunately, some establishments receive all three ratings...from the same visit! SaveMart at Sisk and Pelandale in Modesto is one such location. This is our grocery store of choice only when we are too lazy to drive all the way over to Winco. Of course, Winco is not, by any means, a shining example of friendly service...but this is about Save Mart. First, the Good. For the most part, they have done a good job making their employees aware of the customers around them. In my past life as a corporate restaurant manager, we were tasked with teaching our people the "Three Foot Rule". They were supposed to make eye contact with and greet anyone who passes within 6 feet. Some places have gone one step further making it the "Six Foot Rule"...better, but not foolproof. It appears that Save Mart has adopted this procedure. Most of the employees at Save Mart make an effort to greet you in some way when you are in their immediate vicinity, "Hi, how's it going? Did you find everything you need?" seems to be the greeting of choice. Nice. It's a very welcome change from most other retail establishments (like Lowe's) who use the "Fifty Foot Rule" (try not to get within 50 feet of any customer assuming they might ask you for something). Even a small handful of the checker types are very engaging, caring folks (Victor for one). Second, the Bad. Save Mart at Sisk and Pelandale has nurtured THE most grumpy, unfriendly "managers" I've ever seen in a grocery store. For the most part, they are surly, unfriendly, unsmiling, and certainly unhappy people. Even when they are functioning as a checker...wow, grump-city! Hey guys and gals...if you don't like what you're doing...get the hell out and do something else for a living! This is customer-service-ville. Third, the Ugly. One specific example: Misty. She was my checker the other day. I received no greeting as I stepped up to her register. I received no eye contact while she scanned my items. I received no thank you when handing me the receipt. In fact, her head was turned around to her co-worker while handing it to me. Even the bagger didn't say a thing to me...not even the usual, "Would you like help out with this?' spiel. This form of ignorance happens about 50% of the time at this Save Mart, mostly by the grumpy managers! Generally speaking, the "Mistys" are very young, recently promoted from box person people. So, now that they aren't box persons any longer they have license to be jerks? I guarantee you that I was within 3 feet of Misty while she was checking my stuff. Even the produce workers put forth an effort to make you feel welcome. The young guy sweeping the aisles said "Hello". What's up with these nasty, unfriendly, rude checkers? Get out! Find something different to do for a living without personal interaction with other humans! Maybe the dog pound would be good...pouring Purina in bowls, hosing urine out of pens, and scraping up dog shit! Here, you can be as grumpy and rude as you want. Save Mart on Sisk and Pelandale gets the Good, the Bad, and the Ugly. They have the right idea in some instances...no clue in others. The bottom line: upper as well as store level management needs to be more aware (and friendlier themselves), and hold their employees more accountable for their actions (or inactions in this case). read more

twice I purchased 8 piece mixed chicken twice I received dark meat , but was charged for 8 piece mixed . I went back and told them I suspect this not accidental since the dark meat is cheaper read more

I went to buy some groceries and clerk was very nice. One young bagger ask if I was purchasing bags. I replied yes, he bagged my items up. Then walks away to another register where no one was at. Don't know why baggers don't ask if liked help out. Long day at work. What happened to good customer service? Question do you train your employees to take bags out? It's not the first time bagger walked away without asking if liked to be help out. read more

Went in to get some high quality steaks. The New York strip and the other beef steaks $30 price range were gray and when I aske Mike in the meet department he said, our refrigerator went out in the back and they got warm, which is why I reduced the price." And why is there blue on the T-bone $35? "That is where they stamped the meat." When I called him on both he copped an attitude, called OSHA to investigate them selling WARM MEAT!!!! BEWARE!!! read more

We shop here at times and decided to order a cake here yesterday and was not happy with the turnout. It took forever for them to locate the cake when we went to pick it up and the writing that was asked to be written on the actual cake itself was written on a plastic sheet and put on top of the cake. Therefore, it ruined the cake when taking it off. I've never had a complaint about savemart until yesterday. read more

I like the store everybody is very helpful here and friendly really good service maybe a little bit high on the prices but their meats are great there read more

I've been shopping at this store for about 5 years because its right around the corner. The staff are always so friendly, one even greets me happily every time she sees me. read more

This is a clean, well organized store. Gabe and the crew are helpful and always have a smile. Their seafood is top notch and worth a special trip. Large variety of choice for each item on my list. This store gets my highest recommendation. read more

This grocery store is overpriced and doesn't have the best selection of items. Unfortunately, I don't have a car and Save Mart is conveniently located for me. I can say, however, that you won't find a nicer group of employees anywhere. They have gone out of their way on several occasions to get me what I needed. For that reason, I think I would continue to shop here even if I have other options. read more

I shop here because it's convenient and close to where I live. There is something annoying about the fact that they put things too high up for somebody thats 5 feet tall to reach. They put 2 liter sodas 6 feet high in the air, milk and dairy products, the bags for produce are too high for somebody to reach also I have to see if there are any bags on the areas near the individual sectioned produce. I do like the employees so that's why I come here everybody is friendly. I just don't like their set-up. In general I like shopping here I just don't buy things that are out of reach. So I guess they do help me save. read more

The cashiers are always rude even before this Covid started , Raina , and the Asian lady that kind of has a mans voice , in fact every single person who has rang me up here has either grunted or rolled their eyes , they are always just in the front talking and standing around they get mad when you ask for bags and over stuff the cheap paper ones with like five drinks so by the time I get to my car it rips and I always have to remember to ask for plastic there's been several times where Ive purchased expired food so now I have to train myself to check the dates before I buy them when I should be able to shop carefree knowing that they should be checking them at least every two weeks it's not that big of a store . The deli always gives us meatloafs with bones in it sandwiches with meat that feels like it's practically jerky it's so hard . I hate going here but it's right next door to me I can even walk and it'll take two minutes but I have to choose to go to the Pelandale one when I have time because of how disgusting the food is becoming to be and how Immature all the cashiers are there's only one very nice African American lady I feel bad for not remembering her name but she has a pixie cut and is older she's so polite every time and always smiles and doesn't let her day , job or customers get to her now she deserves a raise a promotion a company car something !! Everyone else needs to get back on their training ASAP read more

I like SaveMart at Mitchell & Whitmore, Ceres. I shop there een tho I live in Delhi. I find the mea department is excellent tho recently, it seems prices flew up. The staff is friendly, courteous and effiecient, especially a slightly older woman om regsiter 1. I AM 78 AND HAVE TO BE A CAREFUL shopper. This week l had boiled beef rather than roasted as it appeared to have extra water????? I get this in Delhi alllll the time but I did not expect it at SaveMart :( I was disappointed. Jeanne Green grandma.greenjeans@gmal.com read more

This place is HORRIBLY set up. It was confusing and hard to navigate if you're new to the store.

i bought a cake for my moms birthday the cake was very nasty it was hard and tasted like it was sitting there for years never will i buy a cake from here again.. read more

I was having a nice day getting some cupcakes and some drinks for a children's party next door and the. Cashier Lori seemed like she was in a bad mood or was having a bad day. I bought 3 things of cupcakes and she rings up one of the items 3 times and then stacks them all and moves them over to me but in the process she accidently scans it again just to make conversation I say "oh no! And laugh a little" I wasn't mad or anything. I wasn't giving any attitude. Then she looks at me like I'm stupid and puts her hand out and says with an attitude "don't worry I'm gonna take it off" then she hands me all 3 of the cupcake boxes and I ask her politely if I could have a bag for them. Then with an attitude she gets me a bad and tells me "umm...you're going to have to hold them on thier side because they're too big" and I said "ok that's fine" it felt super unconfortable and awkward just because I wanted bags really?? I have social anxiety already and for someone to just be rude because they're having a bad day is super unprofessional. Every other savemart I've been to has great customer service. This one was by far the worst. On the other hand the person who was bagging was very nice and polite. read more

All the staff are real nice but ONE STAR SHINED above the rest. She's well dressed and makes this place look good. Very helpful and goes ABOVE AND BEYOND. I don't live around here but she made my visit to Save Mart a pleasure. Management should be PROUD. Great Job Claudia and Thank you for the great customer service. read more

Went here last week or so to use my WIC, as soon as I told the cashier (Maureen) I had WIC she got an attitude "can you get that milk on WIC?" I told yes I always do. And she kinda just rolls her eyes, then looks at my next item, yogurt I think "Is this allowed on WIC?" Uhm "yes it is" and she says "well we will just scan it and see." WTF?! Scans it and it's accepted and I don't remember what she said but something along the lines of "well what do you know it worked" just had a nasty attitude. Then she grabs a block of cheese I was buying and says "you can't get Tillamook cheese on WIC" At this point I'm ready to friggin punch this lady. I told "yes I can I did it last time and it's on the shopping guide" and when she scanned it, it wasn't accepted. She gives me an I told you so look. I told her then go get sharp because I grabbed the extra sharp on accident but I know I can get it. Her bagging associate goes and gets the right one for us (who by the way was very sweet) then the cashier scans it in, slams the item on the counter and says "NOW you may go" EXCUSE ME?! Not sure if she thought I was poor because i have WIC or what her deal was but regardless it's not her place to judge or give that much attitude. Only reason I'm giving 3 stars is because I spoke to her manager and he was very nice and professional even though I was shaking I was so mad and I didn't clearly communicate just how rude this woman was because I couldn't even think straight, I still appreciate the manager letting me know he would handle it and he made up for it. Not sure if I'm spelling it correctly but cashiers name was Maureen. Didn't catch managers names. read more

Awesome customer service! This is my favorite shopping location because no matter how many new employees are introduced into the store location they are trained to actively participate in the great customer service culture! Pricing does not really make a difference, people do! New merchandising introduced last year, looks sloppy with too many items on each endcap, uneven placement and makes your stores appear unorganized and dirty! Customer perception about a grocery store is based on clean, faced merchandise not only in their "home" locations but also when featured on end caps and promotional display areas! Your new merchandising direction seems to be at several locations, it is unacceptable! But I'm sure this review will have no impact on your company. Customers will not usually complain, they will just stop shopping at your stores! But you will blame pricing, products selection or other things instead of really understanding that if customers think your store is not as clean as your competitor's they will not choose your stores as their primary shopping location! read more