Five Star Chrysler really lived up to their name for me. This past Friday, I traveling through GA…read moreon a road trip from IL to FL. It was a balmy 95 degree day, when my Jeep's air-conditioning went out during a 7 hour drive. We had a planned stop in Macon GA, as part of our travel itinerary. To my delight, Five Star was only 1 mile away from the hotel. I called them first thing in the morning and explained my situation. At first, I was told Monday was the soonest they could get me in. But when I added that I was traveling through from 700 miles away, They were able to get me in, to diagnose the issue. The service representative who I worked with, really went above and beyond to get me on the road, with little disruption to our travel schedule. While I was waiting for my car to be looked at, I had a great chat with one of their salesmen, who further gave me some travel tips for the rest of my drive. I truly appreciate all the effort this team gave to helping me out.

By far, the worst buying experience I've ever had. I purchased a '21 Ford that was "immaculate"…read morebefore I got to the dealership but the sunroof headliner and inside passenger door handle were broken when I went to test drive it. They promised to fix both before we closed the deal. Now it's more than a week later and my car has been "in service" at a closer Five Star dealership, and when that dealership requested the parts my car needed, Five Star Chrysler waited until after parts orders could no longer be placed that day, then confirmed they would fix the headliner, not the door handle. The GM avoided my calls, everyone else said he was working on it, but eventually did agree to order the handle. So, the car was bought, given right back to them to fix, transferred to another dealership, and the repairs there added another week on top of that. I cannot stress enough, like most everyone else who has reviewed this place: STAY AWAY

I know there are some negative reviews here on Yelp for this dealership, but I can't say enough…read moregood things about the service team at Hutchinson Kia. I just picked up my 2020 Kia Sportage this week so I wanted to post honest feedback of my experience for anyone who might be reading these reviews. They treated me with genuine kindness and respect from the moment I contacted them about the issues on my vehicle. I was able to make an appointment quickly and bring it in and they took the time to explain how the service appointment would go, what to expect and even explained how long everything would take so there would be no surprises. Most importantly, they kept me informed throughout the entire process. What really stood out to me was how honest and professional everyone was. I never felt pressured into unnecessary repairs or like I was just another customer. They genuinely seemed to care about getting my vehicle fixed properly and getting me safely back on the road. My vehicle is repaired and running great, and the whole experience was much easier and less stressful because of the people who helped me. It's not often that you leave an auto repair shop feeling truly grateful for the service you received, but that was definitely my experience here. Big shout out to Anna, she was the service coordinator who assisted me through the process and Matt, the service technician who did an outstanding and thorough job on everything that needed to be done. I highly recommend working with them or asking for them if you take your vehicle here (and I hope you do!) Thank you Hutchinson Kia for taking such good care of my vehicle and treating me like a valued customer. I truly appreciate it and would gladly bring my vehicle back here in the future. ~Christine W.

I cannot express how much these guys saved me. My son's car blew up on the interstate. They not…read moreonly said "Hey no problem. Bring it up here, lets see what is going on." They went out of their way to help us navigate a recall and get it covered. Steve and his guy Stacy are the most amazing people. Yes this is being said about a dealership and no I am not a bot!!! I will continue to support these guys as long as they are there!

I wanted to take a moment to brag on Troy Stephens. When I think of Butler Toyota he and Larry…read moreCummings come to mind. Troy gets you out the door and Larry ensures that you keep coming back. I've purchased 2 cars from Troy. He's very personable and he always takes care of me. I love the birthday cards that I get from him personally and looks forward to them each year. What can I say... Troy has made me a "Toyota girl". If you're in need of a new car I would highly recommend Troy at Butler Toyota.

Just don't come here, especially for service. Took my car up there after making an appointment for…read morenew tires, the tires weren't there. Rescheduled for the next week, took it, still not there. The 3rd time they were finally there. Less than 5,000 miles later, the front two tires were already completely bare on the inner half. Took it back, they said there's nothing we can do, sorry. I took it to Lowe Toyota in Warner Robins, their service manager said, "yea the front end was definitely never aligned after tires were installed". $600 down the drain. Never, ever, come here. They lost my business and everyone I'm able to tell all over 2 tires. Also if you're looking to buy a car, the sales team sits on golf carts and will drive over and start asking you about trade in value/buying a car. Very overwhelming and annoying, so if you're not into that, also don't come here. That being said, Lowe Toyota Service team is 1,000 times better and more professional than Butler's.

Quick service. Clear video review of what was done by technician. Easy to communicate.read more

Disappointed with sales staff. Paid little attention to what I wanted. Tried to force me to take…read moretheir deal

My husband and I cannot say enough good things about Stephens Automotive. They are a highly…read moreprofessional group who helped us out immensely. We are from South Georgia. We broke down on our way to Arkansas. We were meeting up with family members also going camping in Arkansas. Our daughter and her family lives in Lizella right outside of Macon. Our truck pulling a 38' camper broke down. Engine lights flashing, gauges overheating. Well you get the picture. Our daughter-in-law recommended a place down the street from their house called Stephens Automotive. We came in limping late Thursday to Arrowhead campground. While we were parking our daughter-in-law went down the road to talk to Stephens. She explained our situation. We were to leave with the group at 5AM Friday. Surprisingly the owner/ manager said to come on over. They would look at our truck. You NEVER get a place to see you if 1- show up on short notice, 2- have deadline, 3- have never met or done business with, 4- around closing time and 5- present them with no chance of repeat business. These wonderful people took our truck, hunted down the parts we needed, and made repairs. In less than 24 hours we were back on the road to Arkansas. If you ever need mechanical assistance go to this local shop. The work is top notch. The staff from the front desk to the mechanics in the back are knowledgeable, friendly, and willing to go the extra mile on your behalf.

Fred and his staff are great to work with. They always had my repairs completed on time, were…read morefriendly, and communicated with me every step. Thank you so much!

Uh Oh, Uh Oh Uh Oh, Uh Oh -- crazy in love with Lexus, crazy in love…read more Went for my oil change and my vehicle needed brakes so I got a loaner, the 2009 RX300. When I see the commercial it always made me smile! :o) Anyway I drove around and checked out the riverside area, went shopping and had lunch. The 2009 RX300 SUV is Amazing! The Service Consultant (Wayne) was the best! He was friendly, courteous, and very professional. Thanks everyone for getting my vehicle serviced and out in a timely matter and for letting me drive that beautiful new machine around!!! This is my second visit here and I am very pleased each time I come in. I know that most dealerships provide loaners, but my excitement came when they gave me THAT one!!

Never trade a vehicle with them, here is their business model. They put Kelly Blue Book on their…read morewebsite to lure you in, lure you in for what your vehicle would be worth. You get the KBB estimate, decide it's not too bad. You go there and they say kbb is just a tool and their tool they use is wayyy lower based off of whatever they want to say in order to low ball the trade. Keep in mind kbb uses avg of all sales and purchases to give you these trade in prices. Well here is where you get played, they say this amount ($$) is the best we can do. They tell you they don't have a margin to be able to offer more based off "their business" model. They suggest hey we are a certified CARMX certified trade company or something like that. Send in the vin an miles and pics and they will give you a price which is usually more than our. We can use that amount as a trade and CARMAX will come pick the car up and sale it because we can't make a better profit. They already know what CARMAX offer will be and come in lower in order to insinuate CARMAX offers more because they make their profits on the finance side rather than the sale side. We guess what, they didn't sell the vehicle (little blue SUV on their lot) to CARMAX as they said they were because there is not profit in it. They chose to keep it and list it for more than $8K more lol. They lied about this on the front end and the back end in order to get you thinking they were not going to keep it to sell based off no profit to be made, then turn around and keep it to make $8k. No profit?, LOL. You would think a dealer would want home town return customers and to maintain them they build relationships of trust and mutual understanding, I have no doubt a company want to make a profit and 3 to 5K would be not unreasonable but to gauge for $8k and lie up front about it, nope!! ** This is in now way reflective of the service department, we have owned several Lexus vehicles and the service department there is very very good. I just wanted to put this out there.

driving to Florida yesterday, and our truck had a major issue that required a stop at a GMC service…read moreand we made it here. We were treated with such care by everyone we encountered. we ended up buying a new truck to get on the road again. The sales people were very accommodating and efficient. explained things well. general Manager welcomed us and then continued through the process to check in on the progress. service department helped unload and reload trucks and transfer some of the items we wanted to keep. They were sensitive to our time and got us on our way in a timely manner. we cannot thank them enough. plus we love the new truck

My wife spent months searching for the right Cadillac XT5. When she finally located one through…read moreHutchinson GMC Cadillac, she engaged in ten full days of communication with their salesman to ensure every detail was in place. We live three hours away, so she specifically asked--multiple times--whether she needed to place any earnest money to secure the vehicle. She was assured "No, it's yours. Come Saturday." We were texting salesperson Saturday am. Based on their word, we drove three hours, only to receive a phone call minutes before pulling into the dealership informing us that the vehicle had been sold. Although the salesperson knew we were driving up to purchase vehicle. No communication whatsoever. This was not an oversight--this was a complete breakdown of professional responsibility. When we arrived, I addressed the salesman directly. To be fair, he seemed inexperienced and poorly trained. The real failure came from the management team. When I asked for a supervisor, I was met not with accountability or an apology, but with an insincere, scripted sales pitch--the kind you hear from someone more concerned with deflecting blame than resolving an issue. I made it clear that what occurred was unprofessional, disrespectful, and entirely unacceptable. As we exited, the supervisor called out, "Drive safe going home," with unmistakable sarcasm. That comment alone reflects an astounding lack of maturity, professionalism, and customer respect. Only after we were already two miles down the interstate did the General Manager contact us. And the reason for the call was obvious: he had been informed that I intended to leave a negative review. Suddenly, he was eager to "make it right." Not because he valued us as customers, but because he wanted to shield the dealership from public accountability and protect his year-end customer service metrics. He claimed to have "another XT5 identical to the one you wanted." We returned--only to find a burgundy not white vehicle that was nowhere near what was promised. This was a transparent attempt to pacify us long enough to prevent a negative review. It was manipulative and unprofessional. At no point did the dealership offer: * Gas reimbursement * A meal voucher * A gift card * A sincere apology * Any form of compensation for a wasted six-hour trip Nothing. After causing significant inconvenience, they provided zero effort to correct their failure. I work in public service. If we inconvenienced citizens like this, we would immediately provide support--fuel cards, meal vouchers, whatever was necessary--to make it right. The fact that Hutchinson Cadillac did not speaks volumes. This dealership may have inflated online ratings, but it only takes one experience like ours to reveal the truth: Hoskins GMC Cadillac is mismanaged, poorly trained, and prioritizes protecting its image over practicing integrity. To the General Manager: Your reactive, review-driven approach to customer care is not leadership. It is damage control. And it is obvious. We will never do business with this dealership again. Anyone considering it should understand that you are taking a gamble with an organization that has demonstrated a willingness to break promises, waste customers' time, and hide behind polished ratings rather than deliver genuine service.

Butler Nissan is a wonderful place to work, purchase a vehicle and have your vehicle serviced. As a…read moreNissan owner I have everything completed at Butler Nissan. Ronnie, Breanna and Chad in service keeps my Rogue in wonderful running condition and lets me know when each service is needed. keep up the great work you guys!

Originally went for a service and was greeted by Ronnie who took my car in for service. My car…read morestarted making a noise so Brittany assisted me by getting a technician to help with the noise. I got a call from James who was hands down the most polite, and helpful salesman I've ever met. Cooper was very helpful as well. Thank you to GT too.

I had an outstanding experience with all the folks I dealt with at Riverside Ford. Larry the…read moresalesman was a real gentleman, and he and Nichole worked up a great deal for me. (Yes , I checked with several other dealers, and Riverside Ford was the best.) No hassle, no haggle, I just asked for a text confirming my total cost in writing, and it was a done deal. James, the finance guy, didn't put me through the high pressure upsale thing, either. He was gracious and speedy. It could not have been better. 5 stars for Riverside Ford, the first new car dealer I've ever given an A+ to.

Worst parts department. I made two parts orders, one part never showed, the other part was missing…read morepieces. 6+ weeks to process a refund because the parts department is dragging their feet. I have bought 4 vehicles from Riverside Ford, you would think that they would value me as a customer. Service after the sale? Forget it. Caveat emptor