I wanted to take a moment to brag on Troy Stephens. When I think of Butler Toyota he and Larry…read moreCummings come to mind. Troy gets you out the door and Larry ensures that you keep coming back. I've purchased 2 cars from Troy. He's very personable and he always takes care of me. I love the birthday cards that I get from him personally and looks forward to them each year. What can I say... Troy has made me a "Toyota girl". If you're in need of a new car I would highly recommend Troy at Butler Toyota.

First off don't even come to this place expecting to be sold a good car, or good service, They Sold…read moremy auntie a car, hasn't even had it 2 weeks and its cutting completely off in the middle of the road while driving, the radio skips when you play music, the tire was starting to shake, and they won't do nothing about it, Im telling you don't do business with this place, and don't let Randy Wright talk you into getting a car from there, my auntie has been knowing him for a little while, and he normally Picks the phone up, and ever since he sold her the black car He won't respond to no texts or calls, it's not even my car and I'm highly pissed, but yea don't go here.

Never trade a vehicle with them, here is their business model. They put Kelly Blue Book on their…read morewebsite to lure you in, lure you in for what your vehicle would be worth. You get the KBB estimate, decide it's not too bad. You go there and they say kbb is just a tool and their tool they use is wayyy lower based off of whatever they want to say in order to low ball the trade. Keep in mind kbb uses avg of all sales and purchases to give you these trade in prices. Well here is where you get played, they say this amount ($$) is the best we can do. They tell you they don't have a margin to be able to offer more based off "their business" model. They suggest hey we are a certified CARMX certified trade company or something like that. Send in the vin an miles and pics and they will give you a price which is usually more than our. We can use that amount as a trade and CARMAX will come pick the car up and sale it because we can't make a better profit. They already know what CARMAX offer will be and come in lower in order to insinuate CARMAX offers more because they make their profits on the finance side rather than the sale side. We guess what, they didn't sell the vehicle (little blue SUV on their lot) to CARMAX as they said they were because there is not profit in it. They chose to keep it and list it for more than $8K more lol. They lied about this on the front end and the back end in order to get you thinking they were not going to keep it to sell based off no profit to be made, then turn around and keep it to make $8k. No profit?, LOL. You would think a dealer would want home town return customers and to maintain them they build relationships of trust and mutual understanding, I have no doubt a company want to make a profit and 3 to 5K would be not unreasonable but to gauge for $8k and lie up front about it, nope!! ** This is in now way reflective of the service department, we have owned several Lexus vehicles and the service department there is very very good. I just wanted to put this out there.

Visiting from out of town and the maintenance required light appeared. This is my first service…read morewhich is covered by the dealership. I called for a rarely quick appt within 2 days at 9am. Kayla was my assigned Service Asvisor. The dealership is easy to find and plenty of space to pull up and be received. Kayla explained the first service includes tire rotation, brake check, tire check and fluids top off! The estimated wait was an hour and 45 minutes but everything was completed within an an hour and 15 Minutes. The waiting area is spacious and conducive to remote working. There are private booths for a more quiet experience! Coffee, water, sodas are available for consumption. Overall great experience, will revisit!

I initially had an electrical malfunction with my 2024 BMW X5. BMW had roadside assistance picked…read moremy vehicle up and took it to the BMW of Macon service center. From the beginning of the schedule to pick up my vehicle, I was informed. The BMW service advisor and BMW technician communicated to me with pictures and videos of my vehicle. They were great and I appreciate the service I received. After further communication with my husband about my vehicle in the service department, we decided to explore looking for another vehicle. My husband was in communication with Ms. Peaches Stewart (wonderful saleswoman and spirit). She told us what they had on the lot and in the showroom. Once we arrive, we were promptly greeted by Ms. Peaches. And offered beverages. She already had several vehicles ready for me to test drive. First, second was a no. Third one was a charm. I like the look and stance of it with the profile tires. *side note *, the second car was identical color, all the features to my current car. Bonus was massaging seats! I don't drive enough to need that. But still a nice feature. So my final car was a midnight black BMW 2026 X5. It was identical features of my current car. Once I decided this was the vehicle, we met Randy. Randy was the sales manager and he was pleasant and personable. Lastly, we met Nadia Rouse. She was new to finance but not to BMW. She explained everything about the vehicle and suggested services for us to take advantage of. Nadia gave great customer and closed the process out. Peaches brought me a goodie bag that was filled with BMW products. I would recommend this dealership for Sales and Service. If you're in the market for a new vehicle, Ms. Peaches is her name and making you a happy customer is her game!

Amr Ali was excellent to work with and is truly a stand‑up person. This is my seventh BMW, and he…read morewas easily one of the best individuals I've worked with throughout the process.

The typical try to add on stuff after a price Tiresome. Wasted over an hour refusing to take addons…read moreand yet they said I had to sit and have them presented It was pretty good until the usual closing BS

Long review incoming:…read more TLDR: I had an amazing experience with several members of the team to complete my purchase and was pleasantly surprised. I have always been skeptical of dealerships, and came in expecting all of the tricks. I had my own financing ready, insurance on the vehicle I wanted, etc. There was a mix up with the car I was preparing to buy, and the issue could have gone south quickly. However, Wilson stepped in and made it right for us. I was working with David, Sherrard (apologies if I'm spelling your name wrong), and Michael, every resource I communicated with was very professional and wanted to make this process go smooth for us. On top of this, they beat the rate I was approved for, with the same terms. Everyone I spoke to was true to their word and I never felt like I was trying to be taken advantage of. They truly impressed me and I feel like this is how working with a car dealership should be. Big thank you to everyone involved for getting us a great deal on a car to get us back on the road.

I am new to central Georgia and needed a place to take my Subaru. Macon had the closest dealership…read more I'm sometimes hesitant about dealerships because they can costly and time consuming but decided to give this one a chance. I am so glad I did! They are so awesome. I thought I would need to rent a car because I'm an hour away but the service guy (Jamie) had a loaner car reserved for me at no charge. The texting service they use is so seamless. It provides you with answers quickly even if your service person is t available. It is clear and user friendly. It texts you the services and prices of each as numbers. Then you can choose if you want just number one done or one thru four or whatever. The prices were surprising reasonable. I had a long list of things done including new brakes, a/c service and a towing hitch installed. The location is right off the highway. Checkin is easy and so is pickup. They even did a complementary car wash.

After looking at numerous small SUVs online, in TV ads and on the road it became clear that a…read moredecision this important requires an in person experience. With options narrowed I started with a visit to see Aaron Saunders at Subaru of Macon (Jackson Automotive group - who has a long history in Macon Ga).  I was focused on the 2026 Crosstrek (not just because of the puppy commercial - which I love).. The size, safety and reliability were the fit I was looking for and the color of the auto was just perfect. Special thanks to Aaron Saunders (Sales Professional), Jamari Troutman (Finance Manager)  and Jim Waters (Encore Delivery Specialist)   I could not recommend this Dealership more and look forward to years of good relationship.

We made the decision to buy a car, 2 hours away. Went to pick up our car and the ever so kind…read moresalesperson didn't even take the time to walk out with us to secure the car. The best part?? We took possession of the car and they put a super generous $25 worth of gas in the car. Really, you know a customer is traveling 2 hours to pick up a car, and you very generously provide 1/4 tank of gas. Poor, poor customer service. They truly should be embarrassed.

new or used! you better take your purchase to the nearest shop you trust and have them to a…read morecomplete inspection! purhcase a used vehicle and was informed all maintenance had been done. nope! oil was was "not" done at the dealership! the oil was extrememly dirty, wrong size tires were put on the car, and the blower motor is going out. don't trust anything they show you on paper!

Fri April 12, 2024 I setup an appointment for my wife's…read morevehicle to get an oil change. I am fighting an illness and couldn't bring it myself and needed a friend to. I asked the young lady for an appointment that would get her vehicle in immediately and out quickly with minimum wait. She said either 8 am or 1 pm. It took 4 hours for an oil change. The friend I had bring it has an appointment immediately after this and now I feel bad he had to wait, rush the car back to us so he can make his appointment. He didn't tell me he was still waiting for the vehicle since he is an introvert. I sent him a thank you text to only find out he was still there waiting on it. This is not acceptable. If you had some type of delay I should have been notified immediately. Totally unacceptable.

No lie too big is the aspiration of the sales managers here. You will most likely end up paying…read moreover $20K, or much MORE for any vehicle you buy here. First Clue, the idiot dealership add on sticker. This is a blatant rip off. Why would you pay TWICE for basic things done by the manufacturer by law, already included in the original sticker? They have a reputation for stealing trade-ins, they offer no more than half of KBB TRADE IN VALUE, and tell you some creative lies, when you challenge them, just know they lie for a living, standard operating procedure. They will also make an attempt to sell the wrong vehicle that costs more, several methods of bait and switch. At least on of the most dishonest dealerships I have encountered in my 70+ years.

Originally went for a service and was greeted by Ronnie who took my car in for service. My car…read morestarted making a noise so Brittany assisted me by getting a technician to help with the noise. I got a call from James who was hands down the most polite, and helpful salesman I've ever met. Cooper was very helpful as well. Thank you to GT too.

If I could give no stars I probably would, the only reason they get one is because overall they…read morewere pleasant to talk to. However, the information given about my vehicle was WRONG and almost cost me thousands of dollars. I took my car in to be diagnosed as the Warranty company said please take it to the dealership in which we did. They tried to tell me that my transmission cooler line had rubeed against a sensor and popped it, causing the transmission to be no good and said they were throwing CVT trans codes when hooked to the scanner indicating the transmission was bad. My husband spoke to them and they said if warranty covered it, the cost would be roughly $4800.00. When they called to let us know warranty was sending an inspector out, and that warranty denied the claim I knew something was up. We have one of the best warrantys you could ask for, warranty caught on to the fact they were trying to get more money out of them. Picked my car up after they told me $7050.00 (roughly) to replace the transmission. We then asked warranty could we get a second opinion, took it to Gibsons Garage (HIGHLY RECOMMENDED), they did confirm the line was busted, and warranty would not cover the line under drive train. However they had NO trans codes coming up. They replaced the line, added a half quart, to a quart of trans fluid, and my cars been good as new, not to mention they saved me almost 7 thousand dollars. I will NEVER recommend anyone to take their car here. Theyre just out for the money and not looking out for their customer.

Jackson VW service treats customers terribly. Service manager left a voice mail to my adult…read moredaughter...and I qoute, "bring a helmet, cause your loaner car will be a moped"... Her VW has electronic issues, and we are fed up with their lack of caring or compassion while under warrantee.! Joel Schrader

I took my 2012 Volvo S-60 in for some vibration issues. They were professional and competent in…read moretheir diagnosis of the problem. I thought their communication was great and the price was fair. I'd trust this company for future repairs.