9:40a.m. 5/20/26 (10a.m.appointment) Arrived for service , oil change & tire rotation . Approx 12:30p.m. I was told the truck was ready with the exception that one of the tire studs were stripped in the process and without a lugnut on it, so I could just buy more studs on my own and bring them the receipt so they will reimburse me. My other option was to wait for them to go to O'Reillys auto store to get more studs. . After they made 2 trips to the auto parts store my truck was returned to me in what was supposed to be proper working condition. Time 2:24p.m.. While driving from 2/20-2/23 almost 210 miles the vehicle began to shake , I took the truck to a shop to have it looked over , once in the air the technician could wobble the tire just by hand . Each lugnut was on only by 2 or 3 threads . read more

i put a $1,000.00 dollar down payment on a new 2026 toyota camry and they let someone else buy it from another dearship. they didn't have the common courtesy to call me and let me know that my car was sold to somone else. i only found out about it when i called to check on my car. the saleesman was curtis mcneal very unprofessional. i wouldn't buy a car from this dearship if you paid me. when you put a down payment on a car that locks it in. but when something happens, the salesman should call you and let you know. read more

I have been reading the negative reviews about Butler Toyota and totally agree. I purchased a 2025 Toyota Camry from this dealership about 2 months ago, and it has been nothing but trouble! The car itself is a piece of junk. It rattles like a 10-year-old truck. The interior is made of very cheap material, and the seats are uncomfortable. That part is on me, as I should have given more attention to the details before purchasing. I relied on Toyota's reputation, and that was a mistake. Now, let's talk about the service department at the dealership. I have taken the car to the dealership three times in two months, complaining about the rattles. Most recently, they claimed that they had found and repaired the issue. I was not three miles from the dealer when the rattles started again! I called the service department several times yesterday and even left messages. No response! If I ever get to the point where I can trade this car without being so upside down, I will stay far away from Butler Toyota! read more

The front undercarriage was loose, was told to superglue it by MARK, my gloriously self-proclaimed "Master Certified Toyota Specialist" sales rep of ultimate POWA. The dealer wouldn't fix it (probably would've taken 10-15 mins). The sales rep tried to justify my paying for it because I was already getting "a good deal" on the price. Also, the rep tried to say it would cost them more money. The sales rep knew nothing beyond the basics of the inside car features. Commented "I'm a Certified Master Toyota Specialist" more times than I care to know. Also, told me I could look in the manual. Couldn't register the car through the Toyota app because the code/QR wouldn't pop up on the display as stated in the app. I asked the rep how we fix that, and his response was "I don't know, we're just the dealership." we then called Toyota Cust Servc. and while we were put on hold, he complained "Oh my God I don't have time for this" while sitting next to me in the car. The dude acted like he hated his job. Walked without purpose, no hustle, and didn't smile once, like I had all the time in the world. I had to go find him multiple times while doing paperwork (I drove over 3hrs one way)--no one there gave a crap. The guy at the end who bundled my paperwork + the lady at the snack station were super nice and friendly. If it weren't for those two associates at the end, this place wouldn't have even gotten 1 star. read more

We're here shopping for a car for my mom. This dealership is about 5yrs old. Very nice! A good selection of vehicles. The entire staff was very friendly and all asked if we had been helped and if we wanted water or juice. We had an appt with sales rep Wendy Hollis. Wendy was so professional and helpful. My mom was pre approved by BOA but Wendy was able to get a better rate. My mom bought a 2017 Toyota Corolla. She's so excited:). If you're in the Macon or Middle GA area, consider Butler Toyota and ask for Wendy Hollis. You will thank me later! read more

Butler Toyota of Macon - Lobby of Butler Toyota - Car Dealers Near Me - Macon, Georgia

Lost my 2010 Tundra due to a collision with a deer back in May of 2023. I needed a truck so I went to Butler Toyota since I had gotten a good deal back in 2017 when I purchased a 2018 Camry. They found one that I liked at another dealership in Georgia. The salesman supervisor refused to even talk about negotiating, expected me to pay full retail and I've never paid full retail on any vehicle in my entire life and I'm 75 years old. They refused to even talk and was very rude so I told them I'd go somewhere else and they tried to tell me to not even try since no dealer will negotiate. I decided to go to McDonough where I had bought my 2010 Tumdra. They negotiated for a price that was about $5000 less than Butlers price and their truck had more features, including being a four wheel drive, Butlers wasn't but cost more. I'll never go to Butler Toyota again. read more

Keith and Dustin in service are awesome . If you want the best go see them they will take great care of you

What a bunch of misogynistic aholes you employ. Get with the times! Women do buy cars and do know a thing or two about them. And don't tell me to come in to see a car you advertised online when it's not there anymore. It's so obvious why you don't have quality sales people because you don't hire, train and promote women in your industry or in your dealerships. I've been to several of them over the years always with the same experience of poor negotiating and lies. If people are in the market to a purchase a car, I recommend they go anywhere elsewhere and stay away from these Macon dealerships owned by Butler because they treat their women employees badly and their potential women customers like airheads. I should have just gone out to Warner Robins instead. read more

I spent half a day negotiating with Ali. She was nice, responsive, and worked out the deal. I was told for the price I wanted I had to finance with Toyota to get the deal. After asking several times for the GM Kevin's out the door number she told me she left for the day. I called and the receptionist said she was still there. Kevin told me I was irate and essentially hung up on me taking no responsibility for his sales reps games. Conversation posted below. read more

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This place is out of control. I was there on July 21, 2023 and witness two employees fighting! My family and I were terrified. This place is no longer safe. read more

My limited experience is with Butler's "service" department. I've been a Lexus driver for eighteen years, using three dealerships and two small repair shops for our servicing needs, but these folks at Butler are the absolute WORST I have ever dealt with. My check engine light came on so I took my car to a local, trusted mom-&-pop service center in middle Georgia. The diagnostic code was something they told me that a Lexus dealership would have to address. Butler Lexus is the closest dealership to me so I called them. I was placed on hold and no one ever answered. I called back later and talked with a very pleasant, but not very knowledgeable young lady in the service department. She put me on hold while she checked with the senior technical advisor about my issue. She returned to inform me that they could not help me! I called two small repair shops in the Atlanta area that I have a history with, and where I just recently moved from, and both of them said, "No problem! Bring your car in and we'll take care of it!" They were both astonished that Butler lacked the capacity to address this issue. I thought I would try to confirm this with Butler once more. I called and was cut off when I reached the service department. I called back, and the phone rang forever before going to VM but I didn't leave a message. I called back later and asked for the service manager, and was routed to his VM. I left a courteous, detailed message. Never heard back from him. This "service" department is a non-professional JOKE. read more

Was a repeat customer, until I bought a 2022 supposed to be certified Tacoma. Less than 12,000 miles! You know, the 170 point inspected ones (hahahaha). Drove it home from the lot and pulled to the right. Called service guy and he said out of warranty the Monday after I bought it on Saturday. Sales rep said he would try to make right, then no one would call me back. Butler wouldn't fix and I ended up paying $138.45 for an alignment. Go to Lowe's, five star or Pitts people. These folks don't back what they selling!!!!! read more

I wanted to take a moment to brag on Troy Stephens. When I think of Butler Toyota he and Larry Cummings come to mind. Troy gets you out the door and Larry ensures that you keep coming back. I've purchased 2 cars from Troy. He's very personable and he always takes care of me. I love the birthday cards that I get from him personally and looks forward to them each year. What can I say... Troy has made me a "Toyota girl". If you're in need of a new car I would highly recommend Troy at Butler Toyota. read more

This is staff is incredibly rude. I have even seen them go into other surrounding business and be incredibly rude to other people while repping this store. A lady came into a business and threw things at an employee and they have ZERO manners. Everyone there needs an attitude adjustment and y'all need to hire nicer staff and people who've represent your company better when out in public as well. Grown women should not be throwing things at other people. read more

went in looking for a used suv...i was shown one mini van looking car I said I didn't like it the sales man told me to get the f on then... I will never use them read more

I took my husbands car in for scheduled maintenance and they are all so nice and professional. Brian was my rep, he went over and beyond good service. The mechanic works so hard and does a great job. He is a great hard working young man, definitely knows Toyotas. read more

My husband and I just spent 3 hours negotiating a terms and payments with Curtis. All the way to signing the contract and THE CAR WAS NOT EVEN THERE!!!!! What a colossal waste of time. This is beyond frustrating and completely incompetent for a dealership!! read more

Beware dealing with this dealership. They are unethical. Casey and Brandon are not honest Salesreps. If you deal w this dealership, be sure to get every detail in writing and signed by the sales manager. I'll never even try to do business with Butler Toyota again. I do want to compliment Butler Lexus. I've purchased 5 cars from the dealership over the last 15 years without any problems. They have great service too. It is hard to believe they are owned by the same car dealer! read more

I purchased 2017 Infiniti QX70 in March of 2018. 3months after, I started having major problems which I'm still dealing with till date. I contacted the sales rep.(Troy Stephens) and his arrogance and nonchalant attitude towards me was for lack of better words infuriating. Don't buy any other brand from this place because they'll rip you off unless it's Toyota. I'm furious, hurt and stressed. For the crap you guys sold me, I'll allow the God of heaven and earth deal with you endlessly. For every stress I've faced you'll experience 100× mine. read more

Beware of smiling faces. This is a very friendly dealership but their practices are shady to say the least. I bought a truck from them and almost bought an SUV from them, but the second time I walked away. Each time, here was the sales process: Once a sale price is agreed upon, they'll throw in some curve balls. 1) they'll pressure you to use Toyota financing, stating that there is no deal unless Toyota financing is used. 2) they'll insist that the deal also requires financing at a very high rate (for me they said 5% APR even though my credit score was 819). 3) If you don't agree with the high interest rate, they will strongly encourage you to take the loan and refinance later, otherwise the deal is off. They will also insist that you wait 3 payments until you refinance to avoid penalties (to the dealer) from Toyota finance. 4) they won't allow money down since they're after that interest money. If you try to make a large down payment then the deal is off. They will encourage you to take the deal and make a large payment after the loan has started. I've bought about 15 cars in my day and this place was by far the most dishonest. I walked across the street and bought a Lexus instead with no market adjustment, financing through a lender of my choosing, and my desired down payment. read more

Butler Toyota of Macon - Car Dealers Near Me - Macon, Georgia

BEWARE OF BUTLER TOYOTA MACON! Butler Toyota of Macon just sold a car out from under my father. After WEEKS of telling my father it was coming in and it was his when it did, it finally comes in and they asked my father to take care of one thing. He and my sister said they will be right back, were back within 15 MINUTES and they sold the car. When my sister talked to the manager, she said he was very rude in his explanation of "what do you want me to tell you." I have leased/purchased a couple of Camrys from Butler Toyota of Macon but I can you my next will be purchased somewhere else for how they treated my father. Inexcusable. read more

We had every intention of giving this dealership 5 stars but unfortunately we were rubbed the wrong way after purchasing a 60K+ vehicle. We drove to the dealership at 5:30pm knowing what we wanted and closed the deal at 10 pm that same night. The salesman and finance manager stayed 2 hours past closing to make sure we took the vehicle home. No complaints here - it was a smooth process. We were told to come back the next day to get the vehicle detailed and they would fill the tank. We have bought 15+ vehicles previously so we knew this was pretty standard. We came back the next day (35 min from home) and they said we probably had to wait to get it detailed so we said can they just wipe down the windows because they were really streaky. We then waited for a different salesman to come out and follow us to the gas station to get fuel. We pulled up behind the only diesel pump (we bought a diesel). The salesman proceeded to put the credit card into the gas pump and fully intended to put gasoline in the tank until we said something. When he realized we would have to wait for the person at the diesel pump, he started cussing and was clearly upset that he had to wait a few minutes. We get to the diesel pump and he pumps $20 and walks away. We questioned it because we didn't know what was going on. He said "We only put $20 in used vehicles" I was shocked and I do not believe we were ever told that, but that wasn't why we were upset. The salesman was rude, in a hurry and disrespectful after we questioned it. We made another trip so that the salesman didn't have to stay any longer the night before (10pm) so I just assumed the trip would be worth it. Let me be clear, the dealership served its purpose with buying the vehicle and closing the deal, but they will lose future business with us after being treated like we were inconveniencing the salesman and just overall very unprofessional and rude. read more

Horrible. Over promised, over charged, under delivered and wasted 2 hours of my life. Tried to sell me the wrong tire for a brand new Toyota and said they couldnt fix a loose tire fender....I had to go into angry customer mode. Thank you to Jerry Turner for stepping up and lighting a fire under the shop mechanics but really, they should have just sent me down the street to the tire plac e if they listened to me when I said they are Run Flats.. GA doesn't see many AWD minivans - but I'm from VT and we get snow. Further validates my opinion that dealerships are NOT any better than a regular shop - in fact they are worse. I'd give negative stars if I could. read more

Just experienced one of the best vehicle purchases ever. Called Butler Toyota to confirm specific availability and when we arrived were introduced to Ms. Seletha Doston. She was very professional and her knowledge was unmatched. Between she and Jason our buying experience was smooth as silk. read more

Since I moved over a year ago I have been using Butler Toyota of Macon for all of my car needs. I have always been treated fairly and been helped by a service advisor with no headaches what so ever. This past two weeks I had made a trip out there twice. One Saturday for my oil change which included a check on an error message I received on my car screen. After 2-3hrs later I was advised this was just an error and will go away and no need for any serious diagnosis. A day later the same message popped up " EMP malfunction see your car dealer" I called Butler Toyota of Macon and made an appointment on a weekday since this type of diagnosis could only be done during the week. I dropped my car off at 7:30am. My advisor Mr. Brian H was not there to greet me for my 7:30am appointment. Another gentleman there had to take down my number and I had to sign this paper mentioning what my appointment was for and I left to work on my co workers vehicle. 5 hours later I called since I did not hear anything back from Mr. Brian H. Left him a VM....crickets. I got very anxious since I was not sure when I was getting my vehicle back. He called back a little bit after 12 and told me they have not been able to diagnose the issue and will take longer however it should be completed by the afternoon. I wait until 3 with still not phone call. I call and Ofcourse it goes to voicemail again. I leave a voicemail. My husband calls and leaves two voicemails in the meantime. I finally get a call back as I leave a work at 5pm he mentions to me that they were not able to find out the issue of this message he is unsure what this message is about and they would like to keep the car overnight and work on for another day. At this point they had my car for over 10hours. And they had no idea what the issue was period. They told me if I need a vehicle to drive home they will happily get me a rental for $42 a day. ( mind you they don't know how long I will need this rental ) no loner no accommodating transportation. He also sounds super frustrated that I am asking for any other options. I get there and he was not in the office so I waited for him. He walks in ignores me and starts clicking on his computer. I then look at him and try to get his attention and he the finally says " how can I help you" I mention to him about picking up my vehicle he then asks me to wait outside and closes the door. I wait, wait, and wait some more and finally his service manager comes out hands me the receipt and says " this is from Brian". Brian was too much of a loser to come and hand it to me himself I saw him pointing his finger at me to his service manager to let him know who I was. I felt highly offended and discriminated from his actions that day. Still to this day I have NO idea why he was that rude to me and I don't believe I have said it done anything to him. I just asked for other options than having to rent a car from them for $42. I will NEVER SET FOOT IN THAT DEALERSHIP EVER. I had the worst experience in my life. I wish I could give them a negative star. Oh and turns out the error message was due to the electric breaks being "unplugged" by Butler Toyota of Macon when they serviced my car a week ago. The shop in McDonough diagnosed and plugged it back in in no time and no more pop up messages! They couldn't even do that or figure it out in Macon what a shame! read more

Service in this place awful. We have been customers for over a year and get oil changes at Butler Toyota and Butler Lexus all the time. Today, my wife took her Toyota in for a 7:30AM appointment to get an issue with the park brake checked. She gets there and her service advisor Brian H. isn't in yet (she was told he's usually late). So she waits and eventually she told them she would be late for work and a coworker is there to pick her up so she has to go. The person says it was fine and Brian would give her a call when he comes in. Nothing until noon when she calls to check in and Brian tells her that her car will be ready early afternoon. Come 2:30PM crickets. She calls Butler and leaves Brian a voicemail. No call back. 4PM and she's about to get off work so she calls again and leaves him another voicemail. At this point she's freaking out about not having transportation to drive home all the way to Forsyth so I called Brian and left him a voicemail. Brian then calls my wife at 4:30PM to tell her they couldn't diagnose the issue so they need the car to stay and she needs to rent a car from them. I call Brian and leave him another voicemail explaining that the right thing to do is to give her a loaner since the delay is their fault. He doesn't call me back, instead he calls my wife and tells her "they can't give her things for free". She tells him that's fine I'll just take my car. Brian becomes upset and tells her "fine, wait outside for your keys". He makes her wait of course and then sends his service manager to hand her the car keys because Brian was apparently too butt-hurt about a 110 pound woman not wanting to rent a car from Butler Toyota. Brian of course never called me back because he's a coward. Well, we know we'll be taking our business elsewhere. We'll be happy to drive our 2 cars to McDonough or even Atlanta for our car service needs and we know where we are not buying our next from. read more

I recently encountered one of Butler Toyota's drivers when he was moving a Black Camry down I-20 in South Carolina. The driver was operating the car in excess of 90 MPH and left the roadway while distracted. He also used his phone on the road in GA. They need to have better driver training to keep from endangering the lives of others on the highway. I haven't purchased anything from them, but would encourage them to train their drivers more effectively. read more

I purchased a used van from here. The big problem I had was service after the sale. I purchased the van and I only received one key. Negotiations of the sale included another key. I was told that the previous owner of the vehicle would return the key and then I would retrieve it. Danny the sales man stated he would work on getting me the other key. Well a month past and I spoke with Danny and he said that the other owner was probably not ever going to return the other key. So he stated that they, the dealership, would get another key made up. Well a month past and I get a call from Bob the manager who stated that they were only able to make a valet key that doesn't have the electronic key fob programmed. I told him that I was promised another real key not a valet key. He said they are $400 and they would only be able to get me a valet key. FYI another key is only $150. At no time during this key fiasco did they ever state they would get me a valet key. It was always understood during conversations that a electronic key would be what I was going to get in some form. Shame on them for not honoring their word. Also shame on Danny for not telling me himself about them screwing me. If you read another previous review you will see that Bob the manager has also screwed some one else. read more

Never!!!!! Please go elsewhere!! Please!!! Managers will humiliate you if you don't buy at their price. Giving 1 star bc of the nice sales person! read more

do not buy a car from this dealership!! they are underhanded. you are better off giving your money to any other dealer. they ran my credit, told me i was getting car and sold it for more money out from under me for more money. read more

Very very terrible experience there !! I went there just to have a look around at what they had. A salesperson named Brooke (almost sounds like a made up name, but is what's on her business card) dealt with me. She and her boss were very unethical and rude. They forced me into showing them my vehicle to possibly trade in even though I said I was not particularly interested in trading in. She took out her phone and took pictures of my vin number tag on the inside driver door panel. I did not authorize her to do that. They asked for my keys after we got seated after that so that they could test drive my vehicle. I thought I was dealing with fairly honest people so I obliged with what they were asking. Just innocent and didn't know any better. I thought the boss was coming to get me to drive my car with me in it. Instead, while I was waiting at a strategically placed table (in retrospect) with the salesperson, the boss snuck outside without me seeing and test drove my vehicle and did whatever else in my vehicle without me having a clue. When I finally realized, what was happening and rushed outside, infuriated, he said "go drive around the block and cool off and come back." I went back inside and sat down and was livid. The saleslady sat on the other side of me and I handed her an earful. No curse words at all, just a respectful, livid talking to. She abruptly got up, went inside feeling embarrassed at their nasty unethical behavior, and lied to the manager of the dealership (a third person) that I called her a "dirty b****". The manager apologized to me and said that she didn't believe that I said that. I didn't get the name of the boss; the one who was so wretched and wicked as to go into a stranger's car unknowingly and drive it around. That was my distasteful, nauseating, almost vomit-causing experience at Toyota Butler in Macon, Georgia. Unethical and unlawful people. read more

Sometimes you have to shake hands with a lot of frogs before you meet a prince. I think I have found an honest auto sales person, Brandon Lee. He took time to find the car I wanted and spent time teaching me how to use all the gadgets in my car. I am not so sure about all the managers. The first one I spoke to was a FROG but the second one was great. (They reportedly have 9.) My male neighbor went in to talk about prices and was able to get a better price than I was originally given. I think Jerry, who works in Service is honest. I have had others tell me I needed work done and when I asked other places if I needed the repairs, they said I didn't need them. read more

Our family needed an emergency intervention on our new Prius (long story involving our fault) and were very fortunate to call this dealership after 4pm and get Susan B. on the phone. By the time we got our car towed here, she had processed everything and asked Matt P. to stay late to help us. They entertained our kids and walked us fixed up fast. We are grateful and so satisfied! Thanks Toyota, Susan, and Matt! read more

I have bought 2 cars and one truck from Butler Toyota in Macon . Went back to Butler Toyota to buy a 2018 Camry. (Very bad experience). Can't believe this is the same dealership. I bought my Camry in Mcdonugh Georgia( Great experience). Went back tonight to look at a 2019 hybrid camry. The sales manager told me he would give me a good deal, but tonight only. When I told him no I was going to look for the best deal I could find. I could believe he would not give me a Price, an he said he wasn't going to Waste his time. If his price was such a good deal why was he worried about me finding a better deal. I guess I should just trust him. And why wouldn't the price he wouldn't give me tonight be the same tomorrow. I don't believe that thay would spend 30,000+ Without looking for their best deal. read more

I've bought five cars and had several cars here serviced with always an incredible experience. Always got a great car at a fair price. There's a reason the Butler's have been there so long..........a business doesn't run on air.....it takes people coming in and buying cars each and everyday. Obviously they are selling cars. People usually only write reviews when things don't go exactly as they want. Positive reviews are just as important....if not more. Kenny Jones, Macon read more

I filed bankruptcy last year and in need of a car. Butler Toyota was recommended to me as a company that could help me get financed and into a car. I was told Troy was the only person at Butler that could assist me. Additionally, I am a single women, I do not have anyone in my life at this time that can assist me with purchasing a car. I know this played into the "game" Troy was running. I had appointment with salesman Troy S. Not sure if he was too preoccupied or what happened. He knew my credit situation from day 1 of talking via phone. Explained I need a really inexpensive car didn't care what type, but something to get me from A to B and help rebuild my credit after bankruptcy. He assured me he could help. Went into dealership yesterday April 26, 2017 as scheduled. In the typical car sales style, I got in, he did not greet me, another associate did, explained who I was there to see, the sales associate took me to Troy's desk. It took Troy about 10 minutes to come to his desk. Once he did, I asked for a water. He kindly left to get the water and was gone about 10 more minutes. Once back, he did not let me hardly speak. He explained that he had the perfect car for me. He left again, not sure where to this time. He was gone an additional 10 -15 minutes. He returned and said he was going to get the keys to a car, pull it around and let me test drive. He was off again! I didn't even get the chance to ask him what kind of car, what was the price, what would the payments be? After another 15 minutes he returned with the key. I said, "Wait, slow down. What kind of car is it?" He said "2016 Toyota..." not sure the rest, I said, "what are the payments?" he said "around $398.00 a month. Let's go" I said, " No, no, no. I can't afford those payments. We talked about this." He stopped and looked at me rather annoyed and said, "Well, what did you expect?" I said, " I can't do more than $200.00 a month" He said, " Then I can't help you." I got up and said, "Thank you for wasting my time." and left. I told him 2 days prior what I could afford and what I was looking at. The entire process took about and hour, however it did not need to take THAT long. Had he have taken 5 minutes in the beginning to review what we discussed a few days beforehand, this process would have been completed in 5 - 10 minutes and he could have moved on to a more lucrative customer. I am now waiting to hear from a Sales Manager. I will adjust my review after I have spoken to someone. I do live in Macon, Ga. Not sure why review says Woodstock? read more

I had a 10:00 appointment to get my oil changed and was told it would be ready in 30 minutes. When I came back an hour later, they had not even started on it. What is the purpose of making an appointment. read more

This place just doesn't care about selling cars. I just walked the lot and walked through the showroom. Not one person came to speak to me. I'd been here a few months ago. I arrived 15 mins before closing and two salesman were locking the gate to the lot and told me they were closing. I'm on my way to Lowe Toyota in Warner Robins where they want my business. read more

We purchased a vehicle from them December 2019. Salesman was great but nothing else was great. Finance department lied, we had financing pre approved at our bank but they guaranteed they could match the same terms because they worked with them. Had him sign the deferred payment agreement but did not add that term to the contract. We found out by making sure the account was set up with the bank and guess what the payment was not deferred. We called the bank they explained that was a easy fix all the dealer had to do was call make the correction which they said they couldn't but would send us the first months payment which again they didn't until we left a bad review. Since they messed the contract up we went ahead an called our other bank got an immediate refinance. Since we refinanced before the first 30 day's we cancelled the GAPPolicy an have all the paperwork showing it was cancelled an the original lien holder had been paid in full so we are due a refund. March of 2020 no refund they have not mailed the refund check the GAP company has stated we have to call them which we have, nothing they still owe us almost $400. They are incompetent an frankly do not return calls regarding this matter which says to me they are shady. Buyer Beware because you will see high ratings because they ask you to remove the bad reviews. Make sure you go over everything twice before you end up with a different contract agreement. You will see in the photo the GAP company confirmed the cancellation. read more

Butler Toyota of Macon - The GAP cancellation confirmation showing it was cancelled before 30days. - Car Dealers Near Me - Macon, Georgia

Butler Toyota is HORRIBLE.!!! They try to stuff you into anything just to make a sell. Courtney is one of the finance managers that handle my process through bankruptcy. He is nothing short of a racist clown. I contacted them after a deal fell through to ask him to stop pulling my credit report. Below is our conversation: Butler Toyota Finance Person Courtney: Congrats to your trash man. I've also been shown more respect and consideration from a grasshopper. Hope you find what your looking for and get back on track paying your bills. Please don't contact us anymore. ME: Girl please don't act like you did me any favors. I have had better service from the trash man than I had with your dealership. What you don't want to do is come for me. What I know is that I called prestige personally and they gave me your dealerships information. Butler Toyota Finance Person Courtney (Although he used his sales associates email address): Mrs Harris, this is courtney. The 26th was yesterday and I assure you that didn't happen. I know this because after the way you conducted business and complete disregard for our time and effort in trying to help you, your deal went into my secure trash bin. Since that time I have not and will not give your deal one ounce of my time or attention. ME: I need you guys to stop pulling my credit report. Prestige stayed that you had them pull my report again on 12/26/2017. It needs to be fix and the hard inquiry removed. As you can see these people are rude and are out for a quick dollar. read more