Amr Ali was excellent to work with and is truly a stand‑up person. This is my seventh BMW, and he…read morewas easily one of the best individuals I've worked with throughout the process.

Our 2023 X4 had been making some very unfamiliar noises upon start-up and idle. Service advisor,…read moreLindsay put us on the schedule to check out the problem. Upon arrival and check-in, everyone encountered was very cordial and smiling despite it being a hectic Monday morning. Our vehicle was taken back to the maintenance area immediately, and in less than 45 minutes Lindsay and Service Manager Ryan found me and explained the problem, and how they immediately repaired it. We were very impressed by the minimal amount of time it took. Both shook my hand and assured me that we should not hesitate to bring it in if we encounter any problem of malfunction! A big thank you goes out to these professionals!

I was able to buy a car from this dealership that I love . The dealership was transitioning into…read morenew ownership. I was able to get my car with no hassle. I did end up having issues with my tags later on . The instructions were not correct on how South Carolina handles things. But over all, things went smoothly .

Jenae was the best! So professional and personable! We will definitely buy from her again!…read moreEverything went smoothly!!

I am new to central Georgia and needed a place to take my Subaru. Macon had the closest dealership…read more I'm sometimes hesitant about dealerships because they can costly and time consuming but decided to give this one a chance. I am so glad I did! They are so awesome. I thought I would need to rent a car because I'm an hour away but the service guy (Jamie) had a loaner car reserved for me at no charge. The texting service they use is so seamless. It provides you with answers quickly even if your service person is t available. It is clear and user friendly. It texts you the services and prices of each as numbers. Then you can choose if you want just number one done or one thru four or whatever. The prices were surprising reasonable. I had a long list of things done including new brakes, a/c service and a towing hitch installed. The location is right off the highway. Checkin is easy and so is pickup. They even did a complementary car wash.

I recently bought a 2018 ford Raptor from Aaron Saunders. He was very knowledgeable and…read moreprofessional. He quickly handled my purchase and trade in,in a timely manner. I would highly recommend Aaron if your looking to purchase your next vehicle from Jackson Automotive group. Thanks Aaron! Tim L.

new or used! you better take your purchase to the nearest shop you trust and have them to a…read morecomplete inspection! purhcase a used vehicle and was informed all maintenance had been done. nope! oil was was "not" done at the dealership! the oil was extrememly dirty, wrong size tires were put on the car, and the blower motor is going out. don't trust anything they show you on paper!

Original review was based on experience with our sales person who we've worked with at another VW…read moredealership and had started at the Macon dealership so we purchased from him. He left shortly after and then we found out what dealing with this dealership was really like. Service department gave us the run around and told us a STARS case would need to be opened on something that seemed simple on a vehicle with 2,000 miles on it and then proceeded to tell us that we would need to leave it but they didn't know how many days before they could get to it. Fast forward two weeks of waiting for a call for them to call to "work us in" and going back and forth with them and waiting for a call back from the GM and service manager, on a whim, called VW dealer in Warner Robins who got us in next day and vehicle was fixed within 3 hours. We did not tell them about the experience at Jackson VW in Macon until we went to pick it up but they agreed that it was something simple and took them 45 minutes to do this warranty work. They were shocked of what we experienced. Will never again go to Volkswagen of Macon, GA.

I rarely write negative reviews, but my experience with Mercedes-Benz of Macon (Jackson Automotive…read moreGroup) was so upsetting that I feel obligated to share it -- both as a warning and in hopes of encouraging better practices from this dealership. After providing all the necessary information about my 2022 Audi Q5 lease -- including VIN, payoff amount, mileage, insurance, and more -- the salesperson sent me a detailed written quote on company letterhead. Everything was supposedly locked in, and I confirmed that I would come in the following day to complete the deal. I recently relocated to the Atlanta area and the salesperson was fully aware that I'd be driving over two hours each way (more than 120 miles round-trip) to visit the dealership. The morning of July 9, 2025, I texted the salesperson three times with no response before heading to the dealership. I arrived around 11:00 AM, where I was warmly greeted and began the buying process. I submitted my driver's license, Social Security number, test drove the vehicle, and was under the impression we were proceeding with the agreed-upon deal. That illusion was shattered when I returned from the test drive. The salesperson disappeared briefly and then returned with an updated quote that was $800.00 per month higher than what we had originally agreed my monthly note would be less than 24 hours earlier. Not $80 but -- eight hundred dollars more. Imagine being told that your car note would be $400.00 and you get to the dealership and they tell you that they made a mistake and your care note is now $1,200.00 per month! I was stunned. This wasn't a miscommunication or a small oversight -- it felt like a classic bait-and-switch. I immediately stood up and left. Outside, I was approached by a man named Jordan, who identified himself as a manager. He casually dismissed the issue as a "human error" in the quote. No apology. No accountability. No effort to make it right. Just excuses. What I lost that day: * Over 8 hours of my time * $50+ in fuel * 120+ miles added to my current leased vehicle * I Cancelled professional obligations * A potentially enjoyable car-buying experience To make matters worse, no one from the dealership followed up. No apology. No offer to correct the mistake. They claimed to "adjust the price," but it still wasn't what was quoted to me in writing and there still was a $800.00 difference. Bottom line:Mercedes-Benz of Macon / Jackson Automotive Group gave me a written offer, invited me in, and then changed the terms once I was there -- after I drove two hours based on their word. Whether you call it a mistake or a tactic, the result is the same: I felt manipulated, disrespected, and deceived. If you're considering doing business with this dealership, proceed with extreme caution. Get everything in writing(in my case, "in writing" doesn't matter). double-check it, and be prepared for last-minute surprises. I would not recommend them to anyone. ***Update**** 7/12/25 I just spoke with Mr. Alex De Valle, the General Manager of the dealership, and I'm extremely disappointed to report that the situation has only worsened. Rather than addressing my concerns with empathy or professionalism, Mr. De Valle was dismissive and showed a complete lack of compassion. What began as a frustrating experience has now escalated into something far more upsetting. I feel misled by what appears to be a classic bait-and-switch tactic, and the leadership team has shown little regard for my time, money, or trust as a customer. Given the circumstances, I have no choice but to escalate this matter to corporate and reach out directly to the owner, Mr. Jim Jackson. It's disheartening to see a dealership operate with such disregard for basic customer service values. This experience has been unacceptable from start to finish -- and it deserves to be addressed. ***Update*** 7/15/25 I just checked my impeccable Credit Report! This company pulled a hard Inquiry. Another loss. Wow

If you're considering buying a car here -- don't…read more I purchased a 2025 C63S AMG, and it has been a nightmare from the moment I picked it up. I had placed a deposit and confirmed with the dealership that I'd be coming in to finalize paperwork and take delivery. Despite that, when I arrived, my sales associate was nowhere to be found. Another employee stepped in to take me on a test drive, but couldn't answer most of my questions, repeatedly telling me my sales rep would handle it later. To make matters worse, the car was dirty -- not what you'd expect when picking up a high-end vehicle. The employee who helped me apologized on behalf of Mercedes and said they would try to get it washed quickly. I was told I'd been approved for a loan through Mercedes and was even shown which financing app to download. That detail becomes important later. On the drive home, I noticed a large scratch on the bottom of the steering wheel. Within three days, the check engine light came on. I had to bring the car to my local dealership, where it underwent a full day of diagnostics. The light eventually went off -- but has since come back on and stayed that way. Even with all these issues, I remained hopeful the dealership would respond to my calls and make things right. During this time, I struggled to set up my loan payment -- the finance app showed no record of my loan. When I contacted the Mercedes finance hotline, they informed me I was never approved through them. Eventually, the only helpful person at this dealership told me the loan was actually through Bank of America -- not Mercedes -- and that the loan amount was at least $10,000 higher than what I had agreed to with my salesperson. To top it off, my temporary license plate expired. When I followed up, the dealership admitted they had forgotten to submit my paperwork to the DMV. They promised to overnight a new temp plate, but it never arrived. Bottom line: Beware of this dealership. This was, without question, the worst car-buying experience I've ever had. You're better off going to another dealership -- or considering a different brand altogether.

If I could give no stars I probably would, the only reason they get one is because overall they…read morewere pleasant to talk to. However, the information given about my vehicle was WRONG and almost cost me thousands of dollars. I took my car in to be diagnosed as the Warranty company said please take it to the dealership in which we did. They tried to tell me that my transmission cooler line had rubeed against a sensor and popped it, causing the transmission to be no good and said they were throwing CVT trans codes when hooked to the scanner indicating the transmission was bad. My husband spoke to them and they said if warranty covered it, the cost would be roughly $4800.00. When they called to let us know warranty was sending an inspector out, and that warranty denied the claim I knew something was up. We have one of the best warrantys you could ask for, warranty caught on to the fact they were trying to get more money out of them. Picked my car up after they told me $7050.00 (roughly) to replace the transmission. We then asked warranty could we get a second opinion, took it to Gibsons Garage (HIGHLY RECOMMENDED), they did confirm the line was busted, and warranty would not cover the line under drive train. However they had NO trans codes coming up. They replaced the line, added a half quart, to a quart of trans fluid, and my cars been good as new, not to mention they saved me almost 7 thousand dollars. I will NEVER recommend anyone to take their car here. Theyre just out for the money and not looking out for their customer.

Originally went for a service and was greeted by Ronnie who took my car in for service. My car…read morestarted making a noise so Brittany assisted me by getting a technician to help with the noise. I got a call from James who was hands down the most polite, and helpful salesman I've ever met. Cooper was very helpful as well. Thank you to GT too.