Never trade a vehicle with them, here is their business model. They put Kelly Blue Book on their website to lure you in, lure you in for what your vehicle would be worth. You get the KBB estimate, decide it's not too bad. You go there and they say kbb is just a tool and their tool they use is wayyy lower based off of whatever they want to say in order to low ball the trade. Keep in mind kbb uses avg of all sales and purchases to give you these trade in prices. Well here is where you get played, they say this amount ($$) is the best we can do. They tell you they don't have a margin to be able to offer more based off "their business" model. They suggest hey we are a certified CARMX certified trade company or something like that. Send in the vin an miles and pics and they will give you a price which is usually more than our. We can use that amount as a trade and CARMAX will come pick the car up and sale it because we can't make a better profit. They already know what CARMAX offer will be and come in lower in order to insinuate CARMAX offers more because they make their profits on the finance side rather than the sale side. We guess what, they didn't sell the vehicle (little blue SUV on their lot) to CARMAX as they said they were because there is not profit in it. They chose to keep it and list it for more than $8K more lol. They lied about this on the front end and the back end in order to get you thinking they were not going to keep it to sell based off no profit to be made, then turn around and keep it to make $8k. No profit?, LOL. You would think a dealer would want home town return customers and to maintain them they build relationships of trust and mutual understanding, I have no doubt a company want to make a profit and 3 to 5K would be not unreasonable but to gauge for $8k and lie up front about it, nope!! ** This is in now way reflective of the service department, we have owned several Lexus vehicles and the service department there is very very good. I just wanted to put this out there. read more

Visiting from out of town and the maintenance required light appeared. This is my first service which is covered by the dealership. I called for a rarely quick appt within 2 days at 9am. Kayla was my assigned Service Asvisor. The dealership is easy to find and plenty of space to pull up and be received. Kayla explained the first service includes tire rotation, brake check, tire check and fluids top off! The estimated wait was an hour and 45 minutes but everything was completed within an an hour and 15 Minutes. The waiting area is spacious and conducive to remote working. There are private booths for a more quiet experience! Coffee, water, sodas are available for consumption. Overall great experience, will revisit! read more

Dropped in to visit my boi Chauncey and surprise him with a sweet treat. He trying to get me in debt y'all with buying a car. But I love no payments at the moment. But seriously if you are in the market to purchase a whip or even considering it, go holla at my boi. read more

Terrible customer service! Exceptionally RUDE sales department, if you want the tacky car salesman you get it here!!!!!

Came to this location twice, both times I was not acknowledged, I thought maybe the first time it was because everyone was busy. Walked inside and still no acknowledgment from anyone. read more

Bought a new new Lexus from them, quite satisfied with the sales customer service, but from day one had a problem with a "clunk" and catch on occasion when backing up. The occurrence of this was unpredicatable first time i brought the car in they took for a test drive then did a cursory exam on the lift without removing wheels to look at brakes or examining calipers, sway bar or other components. told me they would go no further as they did not experience the problem themselves. second time i brought the car in and left it overnight as the problem seemed to occur more often and with increasing frequency. as they could not reproduce the problem they went no further than a test drive, even after I presented them with a recording of the rhythmic "clunk". The fact that they do not believe their customers when they present a problem or were willing to do a more in-depth investigation shows they do not respect their customers Or are willing to listen to their complaints. In conversation with the service manager I was toled they make no money of off doing warranty repairs....which shows why they just want to do the least amount of work under warranty read more

The staff at Butler Lexus was great. I live in Tallahassee Florida and I am in Georgia visiting my family and had a air bag recall on my car, so I made a appointment with Butler Lexus and my contact person Rod Love, and he got my car fixed up, detailed and even gave me a "FULL TANK OF GAS" I was so pleased I called everyone and told them how they took care of me!!!! Thanks Butler Lexus and Rod Love!!! read more

Butler Lexus - Car Dealers Near Me - Macon, Georgia

Watch out for there on line service scheduling because we scheduled an appointment and they accepted it and we paid to tow the car over there and then they told us they don't work on cars over 10 years old. This cost us $125 to do this now we have to pay to get it and take it somewhere else!!!!!!! read more

Just bought my first car from them and was so pleased with the service I received. Greg was amazing and very responsive even after we drove off of the lot and needed to get things together for my tags and license plat. I was so happy with my service and have recommended them to everyone I know! read more

I came in for air in the tires. Andy welcomed me in and made me felt like a part of his family. I expected good service, after all... it's Lexus. But this time was a little different. Actual above and beyond service. I'll be back. read more

Uh Oh, Uh Oh Uh Oh, Uh Oh -- crazy in love with Lexus, crazy in love. Went for my oil change and my vehicle needed brakes so I got a loaner, the 2009 RX300. When I see the commercial it always made me smile! :o) Anyway I drove around and checked out the riverside area, went shopping and had lunch. The 2009 RX300 SUV is Amazing! The Service Consultant (Wayne) was the best! He was friendly, courteous, and very professional. Thanks everyone for getting my vehicle serviced and out in a timely matter and for letting me drive that beautiful new machine around!!! This is my second visit here and I am very pleased each time I come in. I know that most dealerships provide loaners, but my excitement came when they gave me THAT one!! read more

I just call lexus Dealership in butler cause my father is at the service get his oil change. So rep pick up. Explain that my father left phone at home.Tranfer me her nobody answer the phone ,my mother same non-sense. So I call back I explained to Rep and she ran over their and she deserve a raise. And he called my mom.Now about 2 minutes ago some one calls from service I tell him he said we in phone .I said technogly these day should have pick up.I tired of Butler had trouble with there dealership at the new car part in Nissan they have monopolize new car dealership in Macon. Hire more people on phones. I just have to go back up north to buy my car. read more

Jason Thompson was the BEST. Everyone in the dealership were so friendly. They truly made it easy and a joy to get a new car. Everything they said and promised they did. I would buy a car here any day! read more

GREAT SERVICE TEAM! Always courteous, thoughtful & professional. I am always pleased with the services they provide.

I recently leased a Lexus RX 350 from Butler Lexus of South Atlanta. After I took delivery of the vehicle, I incurred a problem with a lease payment refund. I contacted Lexus Financial and was told I had to contact the dealership. I contacted my sales rep, Sam Hendrix, who said he would look into the situation and would call me back. Not only did he NOT call me back, he wouldn't even return any of my calls. I then called the General Manager, Kevin Deutsch, who didn't take my call, but asked the New Car Sales Manager, John Cogan to call me. I explained my problem to Mr. Cogan who said he would look into the situation and call me back. Not only did he NOT call me back, he never returned any of the 3 messages I left for him. I will never purchase or lease another car from Butler Lexus and would suggest others purchase or lease from another Lexus dealer. Very disappointed that no one from this dealership would honor their commitment to call me back even if there was nothing they could do to help me. read more

I've been as a non-Lexus driver and the sales people/person sucked. Bought my Lexus elsewhere. As a service customer, they are EXCELLENT. Super nice, super fast, I enjoyed the plush lobby. 5 stars. read more

Butler Lexus - IS the best. I've had my car almost 2 years and I've had no complaints! I take my car back there for oil changes and the maintenance. I always get the same person which is a bonus. Wayne is the best. If I want them to check something out it's never an extra charge. I get a loaner so I still get things done while they service my car. As long as I own that car Butler Lexus will be the only place I take my Lexus. Thank you for making me comfortable and keeping the smile on my face. read more

There is not enough room to write the WONDERFUL experience we are having at Butler Lexus. Alan Bell was a SUPER SALEMAN. He never looked at his watch as my wife tried out different cars. It was way past closing when she made up her mind. He made us feel like family. This is our 2nd Lexus we have purchased from Butler because they make us feel like family. The service dept. goes above and beyond helping. Alan secured an appt. time for serv. with Frank. We arrived early and Alan and Frank met us along with another young man to take care of us. Our loaner car was ready and gased. The car was serviced in a very timely manner. Oh, we live over 2hrs. away and it is so worth the drive to be welcomed back by Butler Lexus. Thank You Alan, Frank and All of Butler Lexus (sorry I don't know your names). read more

We purchase two vehicles from Butler . We had problems with both. They said that they had checked the car bumper to bumper, but we had all kinds of problems. We had problems with our RX350 and they resolved some of the problems and when I called back to the service dept., they never returned my call. We have a problem with our GX460 making loud noises from the transmission when changing and took it back and they said nothing was wrong, but we have the same problem and no one has returned our calls. I should have left before purchasing at Butler, because my first impression from the finance officer was not good. I found one of the vehicle on the internet and when I got to the dealer there was a different price car and if I had not brought the paper with the vin # he was going to sell it for more. read more

Everyone was great. Best and easiest experience I've ever had having my car repaired. The team took care of anything and everything I needed. Awesome lounge with snacks, drinks and wifi. Thanks guys! read more

So I have gone in for a regular oil change but after having the vehicle back for about a week I noticed that my sunglasses were missing (this pair of sunglasses never comes out of my vehicle, I have checked with everyone in the family and the last time I have seen them was before the service) and so I contacted the dealership's service department, talked to the supervisor and try to see if they could help me out and check the camera but they were not helpful and told me that I shouldn't have a $900 pair of sunglasses in my vehicle. So I'm expected to clean my vehicle out of my stuff before getting an oil change? I would have been ok if the dealership would have at least tried, look at the cameras and not point the blame. The people in the service department could have taken my sunglasses or someone else could have stolen it but I don't blame the service department for stealing my stuff without hard evidence, I would have just like for them to at least try and help out. So I would not recommend this dealership but if you insist on going please remove all valuables. read more

I was attempting to purchase an out of state vehicle from a dealer located close to this Lexus dealership. I ordered the inspection and the service I received afterwards was absolute garbage. I've paid for an independent inspection on a Lexus before from a different Lexus dealership and received incredible service. These people didn't even bother to discuss the car with me that they inspected at all. In fact, the only follow up I received from them after paying them $85 was a picture message texted to my phone of some kind of generic checklist that told me absolutely nothing about the condition of the car I was planning to purchase. I informed them of this when they followed up to do a survey and they didn't seem to care at all. Lexus carries a high price tag due to the excellence of service that you receive, but the service I received after paying this Lexus to do an inspection for me was utter garbage. read more

Buying a car at Butler Lexus is a pleasure! The sales associate who helped me with my purchase was extremely professional, knowledgable and not pushy! The entire experience from selection, financing and purchase was easy and stress free. I would HIGHLY recommend Butler Lexus if you are looking to purchase or lease a car! read more

I found an RX350 on the internet that I fell in love with. I went to Macon to see the vehicle and walked right to it on the lot. The internet Sales Manager, John Shields came out to greet me as I was looking at it. I've never experienced the kind of service I received at this dealership. He was very knowledgeable, answered all my questions, was not pushy in the least and provided a wonderful experience as I continued to fall in love with this Lexus. He told me about every button and switch on it, put up with my test drive on the unknown streets of Macon, worked the deal flawlessly and directed me to the Finance Manager where I negotiated an interest rate that I didn't even know I was negotiating! I love my new Lexus, but even more importantly, I love everything about this dealership.....and tthe fact they're open on Saturdays for service, who could ask for more? Thank you so much John. I've been looking for a new car for 3 years and you're the one that got me to buy! What an awesome experience! read more