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    Riverside Ford Lincoln

    2.3 (31 reviews)
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    Disrespectful

    I brought my 2011 Ford Fiesta in for a recall notice regarding child door lock issues and back windows not working. They had it for most of the day which was no issue as they provide courtesy service ( their courtesy shuttle drivers are amazing. The only positive thing about this visit). I was called by my service manager, Tasha Wheeler, letting me know they needed to order parts for my he doors and I would need to bring my car back. She gave me a quote for fixing the windows which was not covered under the recall. I declined that repair at this time. When I arrived to pick up my car I was told there was a $165 diagnostic fee. I was never advised of the fee when I dropped it off nor when she called me later in the day. I did let her know of my disappointment in that matter and she could have cared less. Needless to say I paid the fee. I had to wait about 20 minutes for them to bring my car around in spite of them being done with it for over an hour. When the technician brought it up, I couldn't pull the seat forward enough for me to drive it ( I'm a short gal). After several attempts to do so, another technician arrived, plopped his partially open Mt. Dew in my drivers seat and started pulling. After a while he determined it was "wear and tear" and no offer was made to fix it. I've had people drive my car that pushed the seat back and had no issues getting it forward again. The lack of care at this dealership service department is very disappointing. I've always been a Ford driver but this has definitely tarnished my trust in them. I will not be returning and will get my doors fixed at another Ford dealer. Very sad.

    torn under shield after transmission repairs

    If i could give a negative -5 stars, they would deserve less than that. I had my car towed there to fix a free recall part, they recharged me for that part, charged me for a loaner that was supposed to be free, a row that they broke down in, my car was kept well over a month, i got it back dirty, my personalized mats were stolen and replaced with factory dull mats turned upside down. And when i emailed the General Manager Ms. Lindsay T. Hopkins, she dismissed me, my concerns of fraud and being wrongfully charged, along with the poor customer service that i had received. She told me her personal business that she was in the hospital with her sick father as if to solicit sympathy from a paying customer, that was none of my business. Now 2 weeks later i still have not heard back from her. The managers there rold me a bull story about my charges and to appease me offered to pay for my customized mats that were stolen. DO NOT LOOK FOR PROFESSIONALISM FROM THIS FORD DEALERSHIP, DO NOT PURCHASE A CAR, NOR GET YOUR CAR SERVICED AT THIS DEALERSHIP, they are UNLAWFUL and doing illegal charges under the Ford brand. Signed EXTREMELY UNHAPPY CUSTOMER. Im attaching pictures as to how i received my car back from when they repaired my transmission that is atill running sluggish.

    My new Bronco and F-150

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    14 years ago

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    Lindsay T.

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    Ask the Community - Riverside Ford Lincoln

    Review Highlights - Riverside Ford Lincoln

    “Since I live in Conyers I didn't want to make any unnecessary commutes to Macon.”

    Mentioned in 2 reviews

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    Stephens Automotive Group

    Stephens Automotive Group

    (4 reviews)

    My husband and I cannot say enough good things about Stephens Automotive. They are a highly…read moreprofessional group who helped us out immensely. We are from South Georgia. We broke down on our way to Arkansas. We were meeting up with family members also going camping in Arkansas. Our daughter and her family lives in Lizella right outside of Macon. Our truck pulling a 38' camper broke down. Engine lights flashing, gauges overheating. Well you get the picture. Our daughter-in-law recommended a place down the street from their house called Stephens Automotive. We came in limping late Thursday to Arrowhead campground. While we were parking our daughter-in-law went down the road to talk to Stephens. She explained our situation. We were to leave with the group at 5AM Friday. Surprisingly the owner/ manager said to come on over. They would look at our truck. You NEVER get a place to see you if 1- show up on short notice, 2- have deadline, 3- have never met or done business with, 4- around closing time and 5- present them with no chance of repeat business. These wonderful people took our truck, hunted down the parts we needed, and made repairs. In less than 24 hours we were back on the road to Arkansas. If you ever need mechanical assistance go to this local shop. The work is top notch. The staff from the front desk to the mechanics in the back are knowledgeable, friendly, and willing to go the extra mile on your behalf.

    Fred and his staff are great to work with. They always had my repairs completed on time, were…read morefriendly, and communicated with me every step. Thank you so much!

    BMW of Macon - Beamer Bae

    BMW of Macon

    (49 reviews)

    I initially had an electrical malfunction with my 2024 BMW X5. BMW had roadside assistance picked…read moremy vehicle up and took it to the BMW of Macon service center. From the beginning of the schedule to pick up my vehicle, I was informed. The BMW service advisor and BMW technician communicated to me with pictures and videos of my vehicle. They were great and I appreciate the service I received. After further communication with my husband about my vehicle in the service department, we decided to explore looking for another vehicle. My husband was in communication with Ms. Peaches Stewart (wonderful saleswoman and spirit). She told us what they had on the lot and in the showroom. Once we arrive, we were promptly greeted by Ms. Peaches. And offered beverages. She already had several vehicles ready for me to test drive. First, second was a no. Third one was a charm. I like the look and stance of it with the profile tires. *side note *, the second car was identical color, all the features to my current car. Bonus was massaging seats! I don't drive enough to need that. But still a nice feature. So my final car was a midnight black BMW 2026 X5. It was identical features of my current car. Once I decided this was the vehicle, we met Randy. Randy was the sales manager and he was pleasant and personable. Lastly, we met Nadia Rouse. She was new to finance but not to BMW. She explained everything about the vehicle and suggested services for us to take advantage of. Nadia gave great customer and closed the process out. Peaches brought me a goodie bag that was filled with BMW products. I would recommend this dealership for Sales and Service. If you're in the market for a new vehicle, Ms. Peaches is her name and making you a happy customer is her game!

    Amr Ali was excellent to work with and is truly a stand‑up person. This is my seventh BMW, and he…read morewas easily one of the best individuals I've worked with throughout the process.

    Butler Lexus

    Butler Lexus

    (24 reviews)

    Never trade a vehicle with them, here is their business model. They put Kelly Blue Book on their…read morewebsite to lure you in, lure you in for what your vehicle would be worth. You get the KBB estimate, decide it's not too bad. You go there and they say kbb is just a tool and their tool they use is wayyy lower based off of whatever they want to say in order to low ball the trade. Keep in mind kbb uses avg of all sales and purchases to give you these trade in prices. Well here is where you get played, they say this amount ($$) is the best we can do. They tell you they don't have a margin to be able to offer more based off "their business" model. They suggest hey we are a certified CARMX certified trade company or something like that. Send in the vin an miles and pics and they will give you a price which is usually more than our. We can use that amount as a trade and CARMAX will come pick the car up and sale it because we can't make a better profit. They already know what CARMAX offer will be and come in lower in order to insinuate CARMAX offers more because they make their profits on the finance side rather than the sale side. We guess what, they didn't sell the vehicle (little blue SUV on their lot) to CARMAX as they said they were because there is not profit in it. They chose to keep it and list it for more than $8K more lol. They lied about this on the front end and the back end in order to get you thinking they were not going to keep it to sell based off no profit to be made, then turn around and keep it to make $8k. No profit?, LOL. You would think a dealer would want home town return customers and to maintain them they build relationships of trust and mutual understanding, I have no doubt a company want to make a profit and 3 to 5K would be not unreasonable but to gauge for $8k and lie up front about it, nope!! ** This is in now way reflective of the service department, we have owned several Lexus vehicles and the service department there is very very good. I just wanted to put this out there.

    Visiting from out of town and the maintenance required light appeared. This is my first service…read morewhich is covered by the dealership. I called for a rarely quick appt within 2 days at 9am. Kayla was my assigned Service Asvisor. The dealership is easy to find and plenty of space to pull up and be received. Kayla explained the first service includes tire rotation, brake check, tire check and fluids top off! The estimated wait was an hour and 45 minutes but everything was completed within an an hour and 15 Minutes. The waiting area is spacious and conducive to remote working. There are private booths for a more quiet experience! Coffee, water, sodas are available for consumption. Overall great experience, will revisit!

    Riverside Ford Lincoln - car_dealers - Updated September 2026

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