I know there are some negative reviews here on Yelp for this dealership, but I can't say enough good things about the service team at Hutchinson Kia. I just picked up my 2020 Kia Sportage this week so I wanted to post honest feedback of my experience for anyone who might be reading these reviews. They treated me with genuine kindness and respect from the moment I contacted them about the issues on my vehicle. I was able to make an appointment quickly and bring it in and they took the time to explain how the service appointment would go, what to expect and even explained how long everything would take so there would be no surprises. Most importantly, they kept me informed throughout the entire process. What really stood out to me was how honest and professional everyone was. I never felt pressured into unnecessary repairs or like I was just another customer. They genuinely seemed to care about getting my vehicle fixed properly and getting me safely back on the road. My vehicle is repaired and running great, and the whole experience was much easier and less stressful because of the people who helped me. It's not often that you leave an auto repair shop feeling truly grateful for the service you received, but that was definitely my experience here. Big shout out to Anna, she was the service coordinator who assisted me through the process and Matt, the service technician who did an outstanding and thorough job on everything that needed to be done. I highly recommend working with them or asking for them if you take your vehicle here (and I hope you do!) Thank you Hutchinson Kia for taking such good care of my vehicle and treating me like a valued customer. I truly appreciate it and would gladly bring my vehicle back here in the future. ~Christine W. read more

Stay far away from here. I financed a car through this place 2021 and they sold me a lemon. Transmission messed up 5 months of having it. read more

Hutchinson Kia of Macon - The lemon car they sold me. - Car Dealers Near Me - Macon, Georgia

I had a really disappointing experience at Kia Hutchinson of Macon. I pulled onto the lot, parked, and started looking around at the Sorento and Telluride models. There were three salesmen standing out front, and not a single one acknowledged me. No greeting, no "let me know if you need anything," nothing. I spent about 30 minutes walking the lot, clearly browsing and interested, and still no one approached me. At one point, a salesman even walked right past me without saying a word--not even a simple hello or offer to help. Eventually, I gave up, got back in my car, and left. It's frustrating because I was genuinely interested in buying, but customer service matters. I'll be taking my business to another Kia dealership--hopefully one that's actually interested in helping their customers. read more

My husband is a disabled vet. When we purchased this vehicle you offered a loaner car when your car got serviced. We purchased their extended warranty Now when you have something wrong with your car, you have to have a diagnostic test done. They need to keep your car for several days. We would never have bought the car if we knew that you were going to discontinue it for customers that had already purchased. My husband has numerous doctor appointments that we cannot be without a car. I guess customer service is not their high priority. I guess I'll have to live with the seat, not moving for the Driver. Fortunately, I was able to tilt the steering wheel so that I can drive the vehicle. read more

I wish that I could give -1 star. I found a car online, sent Kia Hutchinson the authorization for a deposit. Kia Hutchinson never took the deposit. I let them know when I was coming to have a look at the car. I travelled to Macon (nearly 2 hours). When I arrived, Kia Hutchinson told me that the car was sold. The General Manager was supposed to come out and speak to me about it but did NOT. Then to make matters worse, Kia Hutchinson acknowledged their mistake and told me that they would contact me on Tuesday (yesterday) with a list of options comparable to what I picked, and they did NOT reach out at all. Kia Hutchinson wasted my time and my whole day. I was really looking forward to getting this car. read more

After making an appointment to service my new Sorrento and repair several issues, I drove 100 miles to Hutchinson Kia. Upon arriving, I was told that they only scheduled time for an oil change, could not do any repairs. Their tech said that I would need to schedule an additional appt for the repairs and return at a later date for the repairs. It would be fine if the repairs had not been scheduled to be part of the appointment. I asked if they could go ahead and do the repairs as I had driven an hour and a half. They said no. read more

My husband had just replaced the cabin air filter the day before I brought my Kia in for an oil change. The mechanic brought out this totally filthy filter and said it needed to be changed. I knew this wasn't my filter. Totally dishonest! read more

If you want to wait over 4 hours for a flat tire fix this is the place to go. Only reason they got the second star is because the tire I needed was in stock at least. The communication in this place for their time management is horrendous. read more

HORRIBLE experience! I bought a brand new car there in June. Before I drove off, I notived that there's aapot where paint chipped off and I pointed it out. My salesperson said it was no issue to fix. I brought my car there TWICE to be fixed. They had my car for a day and after "fixing" it, they gave my car back the other exact same way! DO NOT do business here. read more

Hutchinson Kia of Macon - The paint spit they "fixed" - Car Dealers Near Me - Macon, Georgia

Took my 2014 Kia Sorrento to Hutchinson Kia in Macon, GA. for some minor and major repairs, AC, REAR TIRE SENSORS, DOOR EXTERIOR HANDLE ON PASSENGER SIDE, TAILGATE LATCH, tailgate will not open, and 2 TAIL LIGHT BULBS. Hutchinson Kia diagnostic was on AC and REAR TIRE SENSORS WAS $185 each, but they charged me $170 each, NP I appreciate the $20 discount. My complaint is they wanted to charge me $673.42 for door exterior handle, $303.85 for tailgate latch, AC discharge line $430.93, mine you if was repair 4 yrs ago by them, 2lb of freon $350.93...FREON!!!. NOT COMPLAINING OF REAR TIRE SENSORS cuz I know that takes a little time. You guys if I would have let them repair my car it would have been over $2500. Can you belive...I can't!! Then I asked for a copy of the diagnostic report they ran on the car and they only gave me the report of my complaints I gave them about what was wrong with the car...WOW!!. I PAID FOR THE DIAGNOSTIC REPORT!!. OK after paying them $367.20...got home wondering why $367.20 when each diagnostic was on $170.00, that should equal $340.00 right. They charge me $27.20 MISC CHGE, for WHAT!!!. PLUS $2.18 sell tax. Ok, what is MISC CHRGE, they did nothing to my car but diagnostic....this is a CRIME call highway ROBBERY!!! This is how I feel!!! read more

I made an appointment a week ago to get some recall items taken care of. I gave the customer service rep the VIN for my Kia Soul. I called twice to confirm that they knew why I was coming in for the particular service. well, after waiting three hours, I was told they could not do any of the work because they had to order the parts. what was the purpose of the three confirming phone calls earlier in the week? I thought everything was set to be done. This Three hour appointment was a computer diagnostic. They knew the recalls. I communicated three times the days before. I was assured they had what they needed to do the services. However on today, I was told, nothing could be done, because they had to order parts. They did do me the curtesy of telling me my break lights were not working, but they could not change them. It is as if there is no interdepartmental communication. no one cares about the customers. They only want to put in their time and draw a check. I would not recommend Hutchinson Kia for any service. I miss Jeff Smith Kia. it was a class operation. read more

terrible customer service, inmates run the asylum.have been dealing with salesmen,management,and the owner himself,for over a week.everyday a different excuse.even the owner said i will have my management team contact you by end of business today.well mister business owner obviously your words fell on deaf ears.thank you for absolutely nothing.run dont walk!!! read more

Internet sales rep, Brandi, was awesome but when I went in to see vehicle in person gentleman that greeted me stated he was on her team & would assist me. Needless to say 45mins later I left because no one ever came out but several staff members continued to greet others & gentleman who helped me never came back to check on me! Needless to say Jeff Smith Kia earned my business! read more

Hutchinson Kia of Macon - Nice waiting area - Car Dealers Near Me - Macon, Georgia

This is literally the worst service I've ever experienced. I never write bad reviews but I had to. I understand that kia has been backed up, I'm not mad at that but the way they have treated me has been highly upsetting. Long waits, long hold, misinformation, never calling back, forcing me to buy a battery after they were the ones that left the vehicle sitting and not cranking it up. read more

I'm really dissatisfied about the service. They've had my car since February 13th. It's been five months. My car was brought in because of an extended warranty. I have been inconvenienced in the worst possible way. Can someone help please read more

they made me a deal I couldn't refuse, then I went to the dealership and the took back the offer. wasted my lunch break they do not honor their word read more

Service sucks!!! My car has been there for a month now, and I still don't know what's going on with it. I called and talked to everyone except my advisor! I even went up there multiple times. It's very disappointing and I do not recommend. read more

I had a Terrible sales experience here and will discourage anyone I know from using this place. The staff was unprofessional and did not listen, and they use false advertising. The salesman only had one chair and didn't offer to get another, so I had to go across the room to get myself a chair. I Went to see and try to purchase a new Kia Sportage and they gave me a paper after the drive where the price was almost DOUBLE what is advertised! I'm not sure how people can get away with being that unethical. If the prices are up because of the market, you need to advertise the current prices. If I could post less stars I would. read more

Great place to buy a vehicle. Pj helped me and my wife find the perfect vehicle for our family. We love our new sorento

They knew that I was a first time buyer and they took advantage of this and put on a calculated performance to essentially attempt to scam me. read more

I bought a car here in early December. In mid February I still have not received my title or registration. When I called, they said they had just sent it out Friday because they had trouble getting the title. This is a new title, so this sounds like BS. Tried to blame it on COVID. I will not be buying here again. read more

We were shopping for a new vehicle. The prices listed online were normal but in the lot there was a market adjustment of thousands of dollars. The sales person told me don't worry about that and gave me an "out the door" amount which was much better! The sales manager then comes up with a piece of paper with a price $12,000 over what we agreed upon! I snatched up our stuff and walked out the door! What a waste of time and just nothing but lies. Don't waste your time here. read more

I am grateful for the chance to speak and share my experience with Hutchinson Kia in Macon, GA. While the sales representatives were professional and personable, I was disappointed to learn that the dealership had offered to sell a car priced at $33,000 MSRP for $47,000. The car involved in the incident was a 2023 Kia Niro EX. This car is listed on kia's official website at 33,000. This inflated pricing is taking advantage of the hard-working, middle-class community where the median home price is only $144,000... As a member of a hard-working, middle-class community, I am aware of the value of our dollar and how important it is to make informed purchases. As a 100 percent disabled veteran, I was hopeful, they would recognize my status and provide me with the tax-free car that I was entitled to. However, this did not occur, and I was unable to take advantage of this benefit after mentioning it. While this was frustrating, I believe that Hutchinson Kia Macon has the potential to be a valuable member of our community, serving its customers with dignity and respect. I urge you to consider taking action to address the dealership's concerns of supply shortages and ensure that all customers receive fair pricing and are able to take advantage of available benefits. It is vital to demonstrate a commitment to customer service and transparency in all business practices, which benefits not only customers but also the community as a whole. As currently stated by Kelly blue book, and other expert sources car repossessions daily is at an alarming all time high! Which can send ripples through our economy. I believe there are a few potential solutions that could help address the challenges the dealership is facing. One solution could be to widen Hutchinson Kia's inventory sources by exploring other dealerships or auctions that can provide them with more cars to sell at competitive prices. They could also focus on providing excellent customer service and building relationships with buyers, which can help to justify higher prices. Additionally, dealerships in a position similar to Hutchinson Kia could consider different pricing strategies, such as offering incentives or financing options, or adjusting their markup to more closely reflect market trends. Increase Financial Education: this is another possible solution; the dealership can coordinate with local community leaders to host financial literacy events. This will support buyer traffic and contact info for the dealership; meanwhile giving the community priceless information that can improve consumer financial situations. One of the primary reasons for car repossessions is a lack of financial education among consumers. The community can work together to create awareness campaigns and workshops on financial management, budgeting, and debt management to help consumers make better financial decisions. I would like to extend my thanks to Hutchinson Kia Macon's dedicated employees who work hard to provide quality products and services to the community. Consumers are always searching for businesses that provide excellent customer service, and I look forward to supporting a dealership that exemplifies these ideals. read more

We went on Saturday to look at a Forte that was advertised for 24k. Once we arrived we noticed the window sticker had all these extra fees tacked onto the "advertised " price that changed this 24k car unto a 37k car. We asked the salesman if this was a joke adding 13,000 to a car in fees. He said it was the new industry standard and all dealerships were doing this. I was shocked since I have been steadily researching vehicles in preparation to purchase for 3 months and haven't come across that large of a price inflation at any dealership. When I said as much, he responded if you can find a dealership that doesn't mark up their vehicles like this you should buy it from them. He went on to say that Hutchinson had over 200 staff to support and the mark ups are the new Industry standard. We promptly left and drove to Perry and found a similar 2022 Forte from Jeff Smith Kia priced at 23k without any additional fees. Guess they didn't have to feed 200 staff. They did get a vehicle sale yesterday and gained a new customer. Hutchinson gained an enemy who will warn everyone they encounter to stay AWAY from them and their bait and switch tactics. read more

Upped to 2 stars because of Becki (who is 5 stars) becaue she is the bright light in this otherwise dismal place. She has worked above and beyond to correct the mistakes made by others. Even got her a gift card to thank her for all she has done. If there is another dealership looking for that perfect someone, she is it. Hire her and pay her more than she is making now. HK is no where I would take a vehicle for service unless I was dealing with only Becky. read more

I had my Kia towed to the dealership, when I called the first 2 females I spoke to both lied and gave me wrong information about my car. So I was going to have it towed somewhere else because the customer service was very bad. Then Dustin took my case over and did a excellent job all of the other employees need training or be fired and they need to find employees like Dustin he was awesome your business will be at A+ if you get employees like Dustin. Hutchinson Kia of Macon got my car running with the help of Dustin. Excellent service they were great. But at first it turned out very sketchy but Dustin was the best he got on my case and worked everything out and did a great job but firer everybody else but keep Dustin. read more

Just an update. I contacted the owner or the Kia dealership (Michael Hutchinson) in order to get the service dept to give me an update on my 2015 Kia Sorento. I purchased it from the dealership last April. spending in excess of 20k. I had it 13 months when the motor went out. It's been in the shop since the end of May. FOUR months! Service dept says that there are 18 motors that have to be replaced before mine. 18! As they are taken in the order that they came in. He said some have been waiting since early April. I do have the extended warranty that was added at purchase of $4000 more to cover the motor. With that being said: DO NOT PURCHASE A VEHICLE FROM HITCHINSON KIA IN MACON. Their service department is lousy and for that many vehicles to be piling up there, I'm beginning to think that their vehicles are as well. I'm a firm believer in giving feedback and word of mouth goes a long way.. BEWARE of Hutchinson Kia. read more

i'm very dissatified about how unprofessional the staff at kia of macon has been toward the services on our kia sorenta we purchase the car to have for transportation not for it to sit in no body shop for 16 days not knowing is theres a serious problem are have you screwd it up nobody called to let us know what was going on we had to call yall and upon calling noone seems to know whether the car there or not get it together before things really get out of hand read more

I haven't purchased an auto there but several family and friends have. I have been in the business with them for service appointments and observed employees. There has been what seems to be excessive turn over in employees in all areas not just sales. I and family members have heard employees talk about customers as they were leaving the building and male employees making comments about female customers that were outside. It was said where all in service waiting area could hear. No one wants to frequent a business like this when they have to wonder what is said about them after they leave. It's very unprofessional and apparently there is no management teaching correct business manners. The people coming in for service are your future return customers but not when that's what they see and hear. I personally would never purchase a bottle of water from this business. read more

Recently went in to test drive a Kia Sportage. I called ahead to make sure the car was available to test drive. I get to Kia and was helped by a young seller. Instead of getting me the car to test drive i was greeted with a million and one questions about purchasing when I just came in for a test drive. In conclusion I was denied a test drive by the manager at the establishment because i wasn't "trying to buy" . Definitely was disappointed in my experience when previously when I came to test drive a car at the same dealership I had zero issues with doing so thanks to the salesman Ali. All I wanted to do was test drive and potentially make a purchase ‍. read more

We bought our Kia in 2018 and the staff was excellent then. But as we hit the pandemic, scheduling became more difficult for them. They used it as an excuse to say they could not get staff hired. We would call to schedule an oil change...took more than 3 weeks for an opening. They sent me a coupon for new tires. I tried to schedule an appointment, more than 60 days before they could get us in, after the same was over of course. Now, I bring my vehicle in for an oil change, two days later the oil light won't go off. I call to make an appointment because oil issues can be very serious, and once again am advised that they cannot get us in for three weeks. There is no more pandemic. This is just who they are. My wife and I have been loyal Honda owners for more than 30 years, but with two kids in college, decided to get the Kia as it came with excellent reviews, a longer warranty, and was $10,000 less. We won't be doing that again. Each time we schedule an appointment with Honda, it's two to three days tops before they can get us in...with far more Honda owners on the road. I have just never once had a decent experience with the servicing of our Kia. Thanks but no thanks Kia. read more

They are having a frequent wave of Covid cases back to back. No one is taking proper precautions. Employees are exemplifying symptoms of Covid although they are allowing them to leave to get tested they are returning back to work until their results are read. In result of all of this more workers and customers are put in danger because the results are coming back positive. This should not be allowed and should be considered a threat to staff and family members of those who are employed there. read more

I would NEVER recommend going here. I am 17 and this was my first experience with car salesmen. I now know why they get such a bad rep. My 71 year old father received a promotional flyer telling him he had won a car of course I was skeptical however everything on the flyer looked legit and the lady we called at the dealership said all we had to do was come in and claim our prize. We took a 30 minute drive to Macon only to arrive and for them to give us two dollars in lottery tickets. My father was excited because he has to deal with the stress of buying my first car, paying for my college and trying to recover from back surgery. I can't believe the true lack of human decency in these people and I will never be purchasing a Kia let alone one from Hutchinson Kia as they have made me not even trust the manufacturer they represent. If there was a star below one I would have given it. read more

I visited this dealership to check out the new line of 2015 KIAs. I love everything about the new line of KIAs, which are manufactured right here in Georgia! I especially liked this dealership because of the huge inventory and great selection. If you are looking for a new car, I recommend this dealership because you will have so much to choose from. Not to mention, they are currently running an upgrade event to help all customers save time and money on their new vehicle when they come in during the sale. This is a family owned dealership and business is handled very professionally. They have a wonderful team of people who are guaranteed to make you a deal. read more

I bought a brand new 2017 Kia Sorrento from Hutchinson. I had a problem with the car a couple of months ago and tried to get in to have it serviced. I was a little frustrated after a couple of times of trying to get someone on the phone who could help me. Seems like the young lady who was answering the phone was frustrated as well because she told me that "...the service manager's job was to fix cars and not answer the phone." Not sure whether she was told to say that, or she was just frustrated, but it did not help her case. I don't think I will go back to Hutchinson Kia. I called Kia in Perry and they took care of the problem in one day. Seems like they understand customer service a little better. read more

I'd been shopping for a used Soul for a few weeks. I found one online at Hutchinson and went in to test drive. Now, when I did this, my mind was already pretty much made up on the car, based on my research and shopping, the test drive was just a formality to make sure the car "agreed" with me. Travis met me at the door, pulled the car around, let me drive, and when we got back got me started on the sales process. I don't have the best credit. OK, I've got lousy credit. This is where the dealership really shined through. They made a fair offer on my trade (more than fair) and found me a lender who was willing to look past my mistakes and get me in to the car. Not two hours after I visited I was driving home in my new ride. Great people, great customer service, and all around a good experience. I'll be updating my review as I experience their service department and how they treat me after the sale (but I don't expect to drop any stars). read more

This place will scam you if you're not careful. Luckily I already knew before I went there and when they tried to scam me, it didn't work. These people are trying to make money like the rest of us, but in a crooked way. If you go in for ANY type of service & they come back with a BS diagnosis of "Your battery is bad. But we'll replace it for you." Run for the hills!!! I went in the pick up a taillight that I had already researched as being an entire part replacement. They lied & said it was just a bulb. I get there and they change their story to it now being an entire part replacement, plus my battery is somehow all of sudden bad. These people were shameless. Their battery diagnostic paper slip they showed me even had the wrong vin#, date & time!!! They are terrible scam artists & have very unprofessional attitudes. Avoid them at all costs. This is why I only shop for cars at CarMax. read more

If I could not give any stars, that's what I would do! My partner came there 6 weeks ago and got a new Kia Sorento. A couple days later, she called and asked if she could trade it for one with a sunroof. They said no problem at all! They had one brought from their Albany store and the switch was done. They were "too busy" to do the paperwork that day because they were about to close. They gave her a temporary agreement she could drive the car for a week. She has been to the dealership every other day since. She had called everyday since. She has been passed to a different person several times. She leaves everytime with speaking with no one after sitting there for hours. They're "too busy" or at lunch. When she calls, they send her to voicemail. A month later, they call and tell her the price went up from 28k to 50k payments of $610 for 6 yeears... umm hell no!!! How did the car double in price, but online it's for sale for $32k. Now here we are 6 weeks later and still haven't settled anything. She's driving this car with no contract, an expired temporary agreement to drive the car, no tag, not even a dealership tag. This is some illegal bullshit!!! Do not go to Hutchinson Kia!!!! read more

So my mistake... I arrived at the service center thinking my appointment was at 3PM. It was not. It was at 1PM . But that was the least of my worries. Instead of them turning me away, they took me in. This very rarely happens. I have never had a bad experience with Hutchinson Kia service. Thank you Katelyn for making sure I got taken care of. read more

Best experience we have ever had in buying a new car..Justin Tucker our salesman was amazing he was knowledgeable about the Kia's we looked at. We are now proud owners of a 2016 Sorento. I would greatly recommend this dealership and if you are luckily Justin will be available. read more