They do a great job of installing & are a big help when a problem comes up with a carrier.read more

From the owner: The Choice is Clear...Crystal Clear! Your Local Authorized DIRECTV Dealer. Residential and…read morecommercial entertainment experts. Applications Include home, apartment complex, hotels and lodging and institutions. We have provided legendary customer service for over 15 years in all of Central Region. Call now and take advantage of free residential installation. Mention code Website and receive additional savings and special promotions. We are looking forward to serving you!

Our internet was down Friday through Monday morning, probably because of a line cut through…read moreconstruction nearby. Technician who came into our home on 12-18-2023 was top notch! Friendly, helpful, just plain nice guy who got us up and going. Waukee, Iowa

I absolutely hate CenturyLink. Everything about them--the customer service, the website, the login…read moreprocess, the setup process, the cancellation process--just sucks. It's like they go out of their way to make every interaction as painful as possible. Setting it up was a nightmare, and expensive too--around $140 just to get started. I figured, okay, fine, that's the cost of doing business. Within a year, my bill went up three times. I said, okay, fine, maybe that's just how it is. But now? Now they're just making up fees out of nowhere. I got an email last month saying my modem lease fee is increasing to $17 starting March 7, 2025. Why? Who knows. It's the same modem I've been using since day one. If anything, it's old and should be getting cheaper, not more expensive. Then another email comes through talking about some "Facility Relocation Cost" fee coming soon. Relocation? Who moved? Not me! Why am I paying for that? Right now, I'm paying $81 a month for the same basic internet that started at $70. I don't game, I don't stream heavy content, I don't download huge files. Just regular internet usage, and yet my bill keeps creeping up for absolutely no reason. I swear, ISPs are the biggest scam in existence. If I had any other decent options, I'd be gone yesterday. Anyways, I wrote all of this to say; why is it so hard to cancel services? I'm looking for a customer service email and can't find anything. The chat bot isn't working, the website is glitchy, and they're an internet company. Y'all should have the best computer scientists, software engineers, etc. Bro, don't piss me off.

We've shopped at this store for many years and have never had any issues with the service or staff…read more Four days ago I went in to upgrade my husband's phone because his old phone was no longer working. Jon helped me and he was very patient, kind and helpful. Once I got the new phone I discovered it was going to take four hours to update it and I have never done this before. Jon walked me thru all of the steps. I also told Jon I was receiving a lot of robo calls and he suggested I download the Verizon Call Filter app. I did just that and I haven't had any unwanted calls in four days! Thank you, Jon, for your outstanding service!

Transfer 2 phones to Verizon. It took 5 hours. neither phone worked correctly ( drop calls,…read moreunable to receive calls etc) . switched back to previous carrier within 7 days. Got billed for 5 lines ( they added 3 more people from our old carrier plan) Their phones did not have Verizon SIM cards nor were ever used on Verizon, but had all activity on old carrier. another 3 hours to get them removed from Verizon plan. Now when I call to complain about a 2nd bill I get threatened with late payment fees and legal action if the 2nd bill is not paid. I'll never consider Verizon again.

When it works its great when it does not.. It's the biggest…read morepain in the game.. An even bigger pain is when they try to fix it over the phone and they don't take notes that you have already talked to 4 - 6 different people with contradicting info on your account! Heck they even sent us to the office to change our modem.. We were giving one that our TECH said was pretty much obsolete! That's not cool! First tech came out and said when you need a new drop line... Few days later a 2nd tech came out and said no you don't need a new drop that person was an, "incompetent idiot!" Well he must know something cause he got us a new modem and got our internet back up and running in 40 minutes! This was after it has been out for almost 14 strait days after some maintenance Mediacom did to our building! So our last tech I give a 5 out of 5... The service and lack of communication and the first tech gets a 1 star.. We will round up to 2 cause its back working!

Forced to pay for terrible service…read more I live at the Spring Creek senior apartments (managed by Anawim Housing) in Pleasant Hill, IA, and it should come as no surprise that after giving the complex itself a 1-star review, they have now forced this terrible ISP onto their residents. Management recently decided to "bundle" Mediacom Wi-Fi directly into our rent, giving us zero choice in the matter. This is a prime example of what happens when governments deregulate telecoms, utilities, and landlords--consumers lose all leverage. We are trapped paying for a crappy, unreliable service that we didn't ask for. Avoid both this property management company and this ISP if you value reliable service and consumer choice.

After my experience today with Qwest, I'm pretty sure their staff is clueless or doesn't care. I…read morehave internet service through Qwest + a Qwest modem. My modem suddenly stopped working yesterday. No internet service and the "power" light was red. I called up this Qwest location and described what I was seeing. The salesman told me to unplug it and plug it back in. Nothing. After 45 seconds of trying to help me, he told me that I'm just out of luck and I MUST purchase a brand new $120 modem. I asked....no alternatives? He gave a stern answer: the only way to solve your problem is to buy a brand new $120 modem. I then called the Qwest international helpline. They also told me to buy a brand new modem. Then, I went to Gamestop (of all freaking places) and made quick mention of my modem problem. The salesman there suggested I buy a new AC adapter for $15 and try it. I bought it and tried it. My modem's now working perfectly. Random Gamestop dude saved me $105. How did random Gamestop guy know more about a Qwest product than the worthless people at Qwest? If Qwest doesn't see this as a problem (clueless/worthless staff), then I'm not sure what else to say.

Is there a worse service than Century Link? I wanted Internet only service for my apartment and…read morethey ended up slapping on a bunch of fees and a higher monthly fee. To straighten out, you only need to sit on hold for 25 minutes before they pick up. Great service guys.... Can't wait until online technology totally replaces the need businesses like this one.

One of the best DIRECTV dealers in Iowa. Residential and Commercial. Boy do they take great care if…read moretheir customers!!

I didn't like the customer service they provided. I had to call multi-times to ask question that I…read morefigured they would do. Jesus my rep wanted me to do all his work, made me buy a router and then it didn't work out. So I am out $99.00 and now have to contact Mediacom. Wont go back to them

I do like walking into a business and having someone greet me and ask how they can help…read more It's also great to have a cell phone store that has adequate staffing and customers don't have to stand around and wait all afternoon to be acknowledged. I'm not a Verizon customer and the reason I was there was for a deceased family member, but if I decided to change service, I'd go back here.

I have an iPhone 14, an iPad Pro and home Internet and I signed up for another home Internet…read moreservices yesterday and went to pick it up. when I got there, I told the manager that I had a lot of problems with the last one trying to train the modem to the service at my actual address so I asked if she would do it at the store instead and she claimed that it could not be done. I told her my first modem was programmed right here in this very store, just as im asking you to do now, so I know that is not true but she continued to say she is the manager and that is the protocol. I wasted my whole lunch hour and several hours after trying to do something that Verizon should've just been happy to help me do in the first place. I went to the store to get the help I asked for the first time and the manager tried to give me a phone number and send me off again and I told her if you don't want to help me you can just take this thing back and then she said "that will be fine" because she clearly didn't wanna help. well, it's not fine because you wasted a whole bunch of my time, and didn't try to help me at all when i was trying to prevent abunch of wasted time and then when I got upset about it, she told me that I have to leave or she will call the police. I really cannot believe this happened to me, but if something doesn't get straightened out and she doesn't get reprimanded I am seriously considering canceling my service because there is no way I am going to let my phone company treat me like that.

They helped me continue DTV service for my motor home when DTV would not. They were curtious and…read morehelpful.

From the owner: AVS Concepts, serving the Des Moines and surrounding areas since 2012. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.