After my experience today with Qwest, I'm pretty sure their staff is clueless or doesn't care. I have internet service through Qwest + a Qwest modem. My modem suddenly stopped working yesterday. No internet service and the "power" light was red. I called up this Qwest location and described what I was seeing. The salesman told me to unplug it and plug it back in. Nothing. After 45 seconds of trying to help me, he told me that I'm just out of luck and I MUST purchase a brand new $120 modem. I asked....no alternatives? He gave a stern answer: the only way to solve your problem is to buy a brand new $120 modem. I then called the Qwest international helpline. They also told me to buy a brand new modem. Then, I went to Gamestop (of all freaking places) and made quick mention of my modem problem. The salesman there suggested I buy a new AC adapter for $15 and try it. I bought it and tried it. My modem's now working perfectly. Random Gamestop dude saved me $105. How did random Gamestop guy know more about a Qwest product than the worthless people at Qwest? If Qwest doesn't see this as a problem (clueless/worthless staff), then I'm not sure what else to say. read more

Is there a worse service than Century Link? I wanted Internet only service for my apartment and they ended up slapping on a bunch of fees and a higher monthly fee. To straighten out, you only need to sit on hold for 25 minutes before they pick up. Great service guys.... Can't wait until online technology totally replaces the need businesses like this one. read more

Qwest - Century Link formerly Qwest - Internet Service Providers Near Me - West Des Moines, Iowa

CenturyLink ,, I agree with all the previous 1 star reviews here.. they have a monopoly on the copper lines and I like how they run the con of saying "up to 12 meg internet speed for $19.95 per month" but yet if you only receive 5 Meg download, Century Link then makes it a point to say "WE SAID ""UPTO"" you may not get the 12Meg but your going to be charge for it anyway... Deceptional sales practices and sales people... Then if you want to move to a different ISP they raise your price on other services like long distance and standard phone because your no longer "" bundling "" their services.. read more

Internet Service Review Only: If you are looking for stand alone internet service, this is the cheapest place to go. $30 for 12 months, but $50 after that. Most other providers charge about $50/month. I'll probably look around for another promotion at the end of my 12 months. Good customer service and easy online bill pay. Had a little trouble with the install though. If you experience any trouble, call immediately, don't waste time trying to figure it out on your own. read more

Overall bad customer service experience with these guys from installation, billing, and service on my business phone/Internet. Overall failure at every level! I would not recommend these guys, please avoid. read more

Word can't be used to describe to quest service. Left phone line across neighbors back steps like a trip wire did nothing about it. Thankfully mid American can a took care of quests issue. I dont even have them as a service provider but they drove me to drink and when I went to the first bar I had to leave cause in Internet was down and I couldn't use my card. And guess what it was another one of CenturyLink crack service team scratching his head. Do yourself a favor and get mediacom read more

WORST CUSTOMER SERVICE EVER. Been running around on the phone with them for 2 months now and STILL received an incorrect bill. Was quoted many different prices and they failed to uphold all of them. They are incompetent and offer crappy service. Most dishonest company I've ever had to deal with. read more

Qwest has horrible customer service and high priced products. I called to see if I might lower my bill and they told me there was "nothin' we can do." I told them I want to disconnect and they said I'd have to pay a over $200 early termination fee - I told them I only had two months left on a two year agreement!? They said tough. I stopped my auto pay online and then it was deducted from my checking account anyway! I called them and they said they can't reverse it. I talked to a manager who told me there was nothing they can do. I asked that they just credit my account the month fee but no way. I will never use them again in my life and I urge anyone who is thinking of using them for internet to call Mediacom. They hooked me up to 7x faster internet for $19.99 a month, no installation fee. And they-Mediacom are going to pay the early termination fee charged by Qwest! Fantasitic people at Mediacom. Do not get involved with Qwest! Ever! read more

Absolutely WORST SERVICE I HAVE EVER HAD! Called last week for NEW service and after more than an hour and a guy telling me the best way to go would be a bundle (I agreed) I got disconnected. Called back and they were CLOSED! Had to travel for business the following day then called the day after. Got a different person and Eric rewrote my account with what I actually needed which was just internet. Told me I had to now wait an additional 2 WEEKS for install (when I originally was told the 27th of June which was less than a week). I told him this was unacceptable so he got on the phone with another person and moved me up to 1 week (today). Last night got a confirmation call of 8-12pm. No one showed at that time. I called in and was told since I never got an email confirmation or a packet in the mail (which no one ever told me I was going to get) they could not help me. I asked to speak with management and was told the same thing and management wouldn't discuss anything with me since I could not produce my account number. I was so mad I hung up, cooled down and called back (47 min). This was at 1:13 pm. Finally got someone whom found my account and was told I had 2 ACCOUNTS!! Karen couldn't do anything and put me on touch with technical department. Rodger confirmed now that a technician would be out between 1pm and 6pm. It is now the day of install and 7:54pm and NO ONE SHOWED. Called I and put on HOLD AGAIN FOR 53 minutes!! Technical support told me the techs were "over booked" and now won't be out until tomorrow and that the order department if fixing something on my account. We have missed and ENTIRE DAY OF WORK and now we are told they will be out tomorrow with no time and confirmation. How can a company even operate like this. Very disappointed that DirecTV partnered with such a company. I love my DirecTV and the only reason I looked at CenturyLink. Wasted a day when my wife was supposed to work and took the morning off. I have wasted HOURS on the phone over the past couple weeks and all to just get internet hooked up. VERY ANGRY read more

i've had century link (formerly qwest) internet and phone service for over a year now. iv'e had nothing but, problems with phone noise; internet disconnections; slow speed, etc. when i call for assistance their menu options take at least 5 minute just to hear. then iv'e always been put on hold for up to 20 minutes. their online chat is painfully slow. so, on aug. 5th 2013, i canceled everything. on aug. 17th i get a letter that my internet service is still on and informing me of new terms and conditions. being very upset i called but, no customer support on weekends. i will never do business with century link again read more

I have had nothing but problems with Century Link. The highest they have available in my area is 4 Meg. In the last year internet has gone down for over 24 hours two different times and over the past four days the internet has been up and down over six times per day. This is a critical problem because I work from home. When I called internet service/repair I was told due to the copper lines the amount of traffic dictates the level of service and some residences experience no outages while others have higher volumes of difficulty. Until the demand for higher Meg and updates to the copper wiring is made no changes will be made. The cheaper price is not worth the headache, I am calling today to cancel. If you are contemplating getting Century Link I would highly recommend you reconsider. read more

Century Link has lost my bill three times. They also lost the billpay transmittal sheet I faxed in to prove the payment to them...the payment THEY lost...TWICE. They disconnected my service four times because of their error. Also, every time I call, I am on hold for at least 30 minutes...including today. After talking to three customer reps, two supervisors, and an escalation department, the escalation department FINALLY answered my question in less than five minutes...the question that the supervisor absolutely refused to answer. When I asked the first customer service rep about my bill, she loudly stated "DID YOU NOT HEAR A WORD I JUST SAY, SIR?" Yes, the sir really made up for it, let me tell you. After four years I have finally cancelled, but it took 45 minutes. They also tried to charge me for an extra month, which the escalation department corrected because it was in fact an incorrect charge. Terrible service, no phone calls less than thirty minutes for ANYTHING, bogus charges, crappy internet and equipment that NEVER works. Run the other way if you know what is good for you!!! read more

Wow, where to start. I have had problems with internet and Qwest Century Link for several months. I am a physician, and internet is critical to study, and research patient problems. We used the MSN DSL for greater than eight years with no problems. Recently Century Link Qwest took over the DSL apparently, politics I do not know or care to know. I called them over ten times, and they never fixed the problem. It is a one eight hundred number, and they sent a technician out four times, they did not fix the problem, nor care to fix it. The issue is that I am unable to log onto the internet, the DSL light is blinking, they refused to help me with this situation, therefore I switched to a different carrier. Customer service is not important for the big company apparently. They promised to send a tech out several other times, and the tech never showed up. How inconvenient, when they promise to do something, and I have to compromise work because of it. The last two to three months there have been several problems, so instead of waiting for them to never fix the problem, I am moving on. I just hope nobody else accidentally goes through this misery. When it did work, it was unbelievably slow. read more

I would give them zero stars if possible. Recently moved and signed up for internet with Century Link. Had many problems getting hooked up so tried to call them, was on hold for 55 minutes before even talking to someone! Signed up for autopay right away, received confirmation email stating that this had been setup and that I should NOT pay the bill because it would be paid automatically through autopay. Also, their website clearly stated NOT to pay because it would be paid through autopay. Then a few weeks later, I received an email stating that my account was past due and I was being charged a late fee! I called customer service (again, on hold forever) and was told that I would keep getting charged late fees and that autopay would not kick in until I had a zero balance! Customer service rep told me this was a "caveat" when you sign up for autopay??? This doesn't even make sense, the customer service rep was condescending, told me that my service would be in jeopardy if I continued to not pay my bills! Very deceitful practices going on. Wish I gone with a different company for my internet and will as soon as my one-year contract is up! read more