I help my brother with all his bills, I am his POA and payee. We tried to set up service with…read moreCenturyLink in Sept 2025. They told us that someone had to be there from 8am-5pm, so my husband waited for them all day. I showed up about 4:45 PM, and he said nobody ever showed up. We checked the phone line and it didn't work. We called CenturyLink right away before they closed, and sat on the phone with them for about 2 hours between different departments. They never resolved our issue. We told them that the phone line was not working. I told them that it might be a faulty phone jack, and they told us to call back the next day. I told them that I would not be able to call back the next day because I have work and school. My brother had no phone, so he had no way of calling them the next day. Now that I'm out of school, I am trying to set up service for my brother again, so I called and made another appt for tomorrow, Jan 13, 2026. I got a text from CenturyLink today saying I had to cancel an old account before I could set up service for the new appointment. So I called to cancel the old account and they told me I would have to pay all of the backpay for a service that was never set up. I told them I would not be doing that and asked for a supervisor. I spoke to Russell, and he said that I would have to pay all the backpay as well for a service that they provided. I asked him, "What service?" And he sat there in silence and then told me that he'd be looking forward to me calling back for whenever I needed future service. I informed him my brother had a severe mental impairment, but that did not seem to matter to him. I told him that there would be no future service, and to cancel both the old account, and the new order. I told him I would be disputing this through any credit bureaus if they send it to collections but that we would not be paying for a service that they never provided. We hung up, and I set up phone service with a different company for my disabled brother.

I absolutely hate CenturyLink. Everything about them--the customer service, the website, the login…read moreprocess, the setup process, the cancellation process--just sucks. It's like they go out of their way to make every interaction as painful as possible. Setting it up was a nightmare, and expensive too--around $140 just to get started. I figured, okay, fine, that's the cost of doing business. Within a year, my bill went up three times. I said, okay, fine, maybe that's just how it is. But now? Now they're just making up fees out of nowhere. I got an email last month saying my modem lease fee is increasing to $17 starting March 7, 2025. Why? Who knows. It's the same modem I've been using since day one. If anything, it's old and should be getting cheaper, not more expensive. Then another email comes through talking about some "Facility Relocation Cost" fee coming soon. Relocation? Who moved? Not me! Why am I paying for that? Right now, I'm paying $81 a month for the same basic internet that started at $70. I don't game, I don't stream heavy content, I don't download huge files. Just regular internet usage, and yet my bill keeps creeping up for absolutely no reason. I swear, ISPs are the biggest scam in existence. If I had any other decent options, I'd be gone yesterday. Anyways, I wrote all of this to say; why is it so hard to cancel services? I'm looking for a customer service email and can't find anything. The chat bot isn't working, the website is glitchy, and they're an internet company. Y'all should have the best computer scientists, software engineers, etc. Bro, don't piss me off.

UltraVue is a complete scam and they are ripping off the customers that have to use them. They…read morecharge over twice the normal going rate because they have contracts with buildings. It's a complete fraud and rip off. The staff is rude and doesn't give a care for the customers. I wouldn't recommend anyone use them and to avoid working with any company that uses them.

UltraVue did a great job balancing our sound! They were fast, knowledgeable, and friendly. The…read moreonly reason I did not give a 5-star was they were not able to make it on the original date scheduled, no call was given to us to let us know, however, they came the next day and we were very happy with the results and knowledge they provided us! We would definitely do business with them in the future and recommend to others.

Over 20 years spent with these guys and the last 3 phone calls were absolutely junk. Going straight…read moreto YouTube and can't wait to rip that dish out!!

DIRECTV has met its demise and are cash grabbing as much as they can as their ship sinks into…read moreoblivion. Streaming won't save them because of their outsourcing Customer service to Asia and beyond. As a loyal DIRECTV customer, I carried my service from townhouses to a home since 2014. It kept going down hill, losing the only channels I watched and losing my local channels for months on end because they were too stingy to pay the networks to keep them. When I was down to 1 channel. I cancelled. They left me on and kept billing me. I did this 3 times and decided to pay to the end of the current month only so it couldn't roll into the next. May 2024 was current and covered until 5/31. They cut off my service May 12. Now the 3rd world country is calling my cell demanding payment for May and June. They can pound sand. Arrivederci DIRECTV!

Tanya are medicom internet was fantastic.She helped me with the questionnaire.Set up my account and…read moreset up an appointment for tomorrow for service to start.She needs a raise.very pleasant very patient with an old lady who is not computer savvy.

Quality of their products is very poor…read more Their signal strength is terrible and the charges are horrible.

If I could give this place 0 stars, I would. My apartment complex contracts out through them for my…read moreDirecTv service (that I had 1 year prior to moving into my complex). First off, they charged me $300 to come plug in 2 of my receivers, despite the fact DirecTv offers free moving services. The last month my service has been in and out. They want to charge me $50 just to come out and look at it. Once again, when DirecTv would do this for free. Not to mention, they lady who always answers the phone, Sarah, I think her name is, is completely rude and in and no way shape or form helpful. She also never try's to make anything right. She has a no-f***'s given attitude. I'll be calling DirectTv tomorrow to hopefully get out my contract just so I never have to deal with these people again!

These guys are Pro's! Best picture ever on even the older TV. It's nice to run into a service…read moreprovider who delivers.

One of the best DIRECTV dealers in Iowa. Residential and Commercial. Boy do they take great care if…read moretheir customers!!

I didn't like the customer service they provided. I had to call multi-times to ask question that I…read morefigured they would do. Jesus my rep wanted me to do all his work, made me buy a router and then it didn't work out. So I am out $99.00 and now have to contact Mediacom. Wont go back to them

Great service - get your satellite service through these guys instead of Directv. Seriously.read more

From the owner: Satellite City has been servicing Des Moines and surrounding communities sInce 2005. We specialize…read morein commercial and residential solutions Including HDTV's, surveillance cameras, audio systems, home theater, smart home and internet solutions. Call us today and start experiencing the best service the Des Moines area has to offer!

very upset over losing fox local, KLJB station for a whole year. Over contract dispute No apology…read moreor offer of credit. Midwest Illinois can't watch any Chicago sports! Only thing Dish says is to call KLJB and complain. They don't care customers are real upset

Continues charge me and uses threats and says nobody will believe me because they don't have it…read morenoted on the account. Reps disconnected the call multiple times. worst customer service ever, super rude and unhelpful. I have received the worst service with century link than any other company.

We have Consolidated at my work because we have no other options for phones and internet. If you…read moredo have to use Consolidated for the same or any other reason, be sure you know how to fix your own phone system. We weren't getting our phones to go to voicemail and they were unable to help me on 4 different occasions. The last time I called, I figured it out on my own through their complicated dashboard while on hold for 20 minutes. Just get good at their portal because they have no idea how to use it and can't explain it to you at all.

From the owner: Consolidated Communications is Iowa's premier Internet, phone and TV service provider. Choose from…read moreflexible high-speed Internet service plans with the best pricing around, local coverage and customer support for home and business. Service is available throughout the area, including West Des Moines, Urbandale and Waukee, Iowa, and more. You can manage your account online, or visit our customer service center to pay your bill, upgrade your service, and get questions answered. Visit our website for more information.