Over 20 years spent with these guys and the last 3 phone calls were absolutely junk. Going straight to YouTube and can't wait to rip that dish out!! read more

DIRECTV has met its demise and are cash grabbing as much as they can as their ship sinks into oblivion. Streaming won't save them because of their outsourcing Customer service to Asia and beyond. As a loyal DIRECTV customer, I carried my service from townhouses to a home since 2014. It kept going down hill, losing the only channels I watched and losing my local channels for months on end because they were too stingy to pay the networks to keep them. When I was down to 1 channel. I cancelled. They left me on and kept billing me. I did this 3 times and decided to pay to the end of the current month only so it couldn't roll into the next. May 2024 was current and covered until 5/31. They cut off my service May 12. Now the 3rd world country is calling my cell demanding payment for May and June. They can pound sand. Arrivederci DIRECTV! read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

Giving DirecTV one star since we really liked their DVR feature, however their customer service is horrible! We moved from a condo where we had started our service in September of 2019 and no dish was necessary. When we moved in May of 2020, the service tech installed our existing equipment along with the dish which is a requirement for DirecTV service. After calling a few days ago to cancel our service and pay the reminder of our installments, we were informed that our contract wasn't up until May of 2022. Apparently moving our service and needing the dish automatically extends your contract another 2 years but no one verbally communicates this, it's in the tiny print on the paperwork you sign AFTER the installation has completed. CROOKS...do not waste your money on DirecTV, their service stinks!!! read more

I signed up for DIRECTV stream I was told that I would get all the local channels and I called because I wasn't getting MTV and they told me it's not offered in my ZIP Code I get it on my antenna wasn't told that when they sold me the service I do not recommend this service because they will lie to you sell you sell a service. If I could I'd give them zero stars that's what they deserve read more

Constant calls for their "promotions" to their completely overpriced service that they advertise to look relatively cheap. Then when you cancel, they want to charge you for the equipment that has already been returned. I will never sign another contract with these companies that try to scam customers. read more

They have the worst customer service than any company. I've been sitting here all day and they took it upon themselves to change my appointment time and not even call to tell me. When you call them they have more excuses than my 10 year old grandson. There prices are OUTRAGEOUS!!!! read more

These people are the biggest crooks I know of.Do Not under any circumstance give them a credit card number or bank account.They will charge you for 2 months after you cancel your service---They are as crooked as they come. Don't even care if the customer is treated fairly or happy. I hope streaming puts them out of business very soon! read more

Direct TV your customer service stinks! Why did I waste 5 phone calls to your company and you still cant get things straight. Sure is odd that I cancelled my parents service after they passed and now your telling me I called for the promotion. And your charging me. Seems like everytime I talk to your customer service they're having a party with all the laughing and carry on. So that just tells me no one is taking their job serious. Tried to get the number to your Corp office and supervisor but was told they don't have direct lines. Ya right! On top of the stress I have you guys are really adding to it with your incompetant workers. read more

Customers since 2011. We were always satisfied with them until our genie receiver failed. After a dozen phone calls and two lost orders, we finally got a replacement today. We called to activate the receiver and the receiver number didn't match the number in their system. They couldn't simply fix the error on their end so now they are sending out a technician... In three days. So now we have to take time off from work because these jack wads can't get their shit together. Their customer service is awful! Nothing but reading from scripts and hours on hold. My advice: get you service someplace else. read more

This company stinks. They hook you and tie you into a contract the provide slow crappy service. Our system stopped working twice in a week and each time we had to wait several days to have it worked on. Their response was to offer $20 off the bill. Do not enter into a contract with them read more

DirectV Des Moines somehow allowed someone to take a fraudulent account in my name. I have never had an Directv account and I live on the West Coast. I have the name and address where the thieves are getting serivce but no one at Directv will give me any information since the account does not use my full name (it is a hybrid of my name and something else) nor my real address. They did confirm my social security number is being used on this account though. I would not want to do business with a place that makes it easy for criminals but will not give any assistance to crime victims. read more

Do not get DirectTv!! Worst tv service I have ever had. I was a loyal customer for over two years and always paid my bills on time but they are complete scam artists through and through!!! The customer service is so very rude always. The service is absolutely terrible going in and out when it's not even storming but if it is storming don't expect to watch anything. If you do get them you will regret it!! read more

I live for TV! I don't like the idea of the storms you usually lose service but I've learned a trick or two on that one! I have a separate antenna on my TV along with the cable running to my dish and it helps with the pick up when there's a storm! I went through their 800 number to get service because at the store they seem to confuse me! They are quick to help you efficiently and fast! Don't know that I would go back to Mediacom: as long as they keep me happy with their service I'm okay! The price of it is fair I just wish that they would give me the NFL package all the time for not so much money! But I still get to see my teams I'm a big football fanatic and I love my baseball! I hope they keep up the good work and keep us going to be able to watch our TV when we need it. And I also love my news and weather. read more

I have been with this service for 21 years going on 22 and I don't plan on ever leaving any time soon. As long as Direct TV keeps up the amazing work I won't stop loving it for everything that it has done for us. Thank you for everything you guys are great. read more

We were supposed to receive a $200 Visa gift card for signing up and we never did. We placed several phone calls and have spent several hours talking with different people all pointing us in different directions. The last call we made the person said they show we received the Visa gift card, so they gave us another number to call. When we tried the new number there was no answer by anyone. Very frustrating and disappointing. I would not recommend anyone be enticed by their gift card offer, because chances are you will not receive it. read more

Was at the state fair and one of the reps started to harass my girlfriend and I. I stated various reason why I did not want DirecTV, and the rep yelled at me for being "ignorant" in front of the crowd as we walked away. I used to sell for ATT and they treat their customers terribly, enough that customers called in crying because they did not want to deal with ATT/DirecTV. read more

We have had 2 appointments now to have our service hooked up. The installer was a no show without so much as a call both times. My husband took both days off work as there must be someone home. I spent nearly 3 hours on hold to speak with a manager, which ended in me being transferred to the wrong department. I would give them no stars if that were an option! read more

Look elsewhere. I haven't added or changed a thing, and in the first 11 months, my bill has doubled. Why do I have to live up to the contract but they can change it at a whim? I am going to get rid of them as soon as my contract is up. And how can they claim #1 in customer service? Every one I have talked to that has them are frustrated too. No one is keeping them. Look into free digital TV before you sign up. I use it in my garage and love it. Better programming.... maybe not. But then, the programming on DirecTV is terrible. read more

Worst company in America hands down. Absolutely dreadful customer service. When I moved into my apartment I called Direct TV 15 times over a span of 2 weeks and never once spoke to a real person nor did I receive a call back. Finally when I spoke to a person he was not very helpful. Since I have had Direct TV installed, our TV box does not work very well, but I'm not even going to try and contact them about it because it's just to much of a hassle. Save yourself from constant annoyance of working with a garbage company. read more

Had terrible customer service from day one. In my initial 45 minute phone conversation, I was told several things that have since been debunked. The order that the customer service representative (Bobby) put into the computer was wrong, so my quoted bill was incorrect. He also issued me the wrong equipment and did not include a second tv, like we discussed multiple times during that 45 minute call. For these reasons, the monthly bill that he quoted me was lower than it is now. Also, he told me I could bundle my internet and wireless services through my current companies. I've contacted both of those companies and they told me that was incorrect. Bobby also told me that I would be eligible for new customer promotions in two years when my current contract expires, but given that several other things he told me were wrong, I will go ahead and assume he's wrong about this too. When I found a Bed Bath and Beyond offer that was presented to my wife between the time that we ordered service and the time that the tech came out to install, I was told I could not take advantage of it because we were considered current customers. I was told that after another 35-45 minutes of being transferred between five phone reps and about as many phone numbers. The only reason we signed up with this awful company is because they have a monopoly on the NFL Sunday Ticket. I've been reading and hoping that soon, the NFL will break up this package and just offer it over streaming services without having to purchase additional garbage from a company with terrible customer service and uninformed employees. Very frustrating to be lied to from the start. *Update 8.22.15* Just received my second bill via email. They have a habit of charging my credit card BEFORE they even send me my bill, which is frustrating. Also, I am opted into a protection plan for another $7.99 per month, which not only protects me should their equipment fail, but also allows me to upgrade equipment when I sign a new two year agreement in another 23 months. I cannot decline the protection plan. What a load. This company keeps getting worse. And to think, I actually thought of switching to ATT after their acquisition to get more discounts, but not if this is the customer service I'll be receiving. I'll stick with Verizon read more