I have an iPhone 12 that needed a battery replacement. I called them on a weekday afternoon and…read moreasked if they had the battery available, and they did. They do not require appointments so I asked whether they would be able to put one in that afternoon and they told me that they could manage it so I headed over there. We filled out the paperwork and I dropped off the phone and it was ready in just about an hour. Pricing was very reasonable and the phone works much better than it did when I brought it in! They offer a one year guarantee on the part and they followed up the next day to make sure that I was satisfied

Friendly knowledgeable service, quick repairs, and very reasonable prices. They were amazing and my…read morephone is finally fixed!

Cracked less than a month later, AND I did not even drop it, and it cracked. DO NOT GO HERE…read morePaid $300 and did not even last

Good food, good service and able to have conversations with friends you are with. The Fix is clean…read moreand a pleasant decor and the friendly service makes you want to return.

Wow , wow, what a great customer service team . This store knows how important our phone is to…read moregrandma and grandpa to keep in touch with the people we love and love us .. we needed a new battery and within a hour we had one and we're back in touch with our 4 children and 5 grandchildren. This store is where customers mean a lot and it shows. Keep up the great work .

My wife's laptop needed a new battery, we took it here to see if they had a replacement. The clerk…read moresaid they would run a diagnostic first for $120.00 my wife thought he would do it for free. We said no thanks and ordered a replacement on Amazon.Its not the place it used to be .

I do like walking into a business and having someone greet me and ask how they can help…read more It's also great to have a cell phone store that has adequate staffing and customers don't have to stand around and wait all afternoon to be acknowledged. I'm not a Verizon customer and the reason I was there was for a deceased family member, but if I decided to change service, I'd go back here.

I have an iPhone 14, an iPad Pro and home Internet and I signed up for another home Internet…read moreservices yesterday and went to pick it up. when I got there, I told the manager that I had a lot of problems with the last one trying to train the modem to the service at my actual address so I asked if she would do it at the store instead and she claimed that it could not be done. I told her my first modem was programmed right here in this very store, just as im asking you to do now, so I know that is not true but she continued to say she is the manager and that is the protocol. I wasted my whole lunch hour and several hours after trying to do something that Verizon should've just been happy to help me do in the first place. I went to the store to get the help I asked for the first time and the manager tried to give me a phone number and send me off again and I told her if you don't want to help me you can just take this thing back and then she said "that will be fine" because she clearly didn't wanna help. well, it's not fine because you wasted a whole bunch of my time, and didn't try to help me at all when i was trying to prevent abunch of wasted time and then when I got upset about it, she told me that I have to leave or she will call the police. I really cannot believe this happened to me, but if something doesn't get straightened out and she doesn't get reprimanded I am seriously considering canceling my service because there is no way I am going to let my phone company treat me like that.

Went in for ZAGG Warranty repair. The guy who installed the new glass ($5 install fee) trapped…read moredirt under the new glass. The intimation was that if I wanted him to start over I'd have to pay again. So I'm paying $5 for someone to install it as well as I could. No offer to replace to make it right. Will never return.

Referred by my dad to get screen protector put on my phone…read more I actually first stopped by the Merl Hay location. He greeted me the second I walked in. When I let him know what I needed, he unfortunately didn't have what i needed. He quickly countered with that this location has it, and for the inconvenience he would help me out. I took him up on it. He called ahead and they were ready for me. I walked in and they got me the cover I needed and had me back on the road shortly. What's even better is the guarantee on them and I can just take it back. Super cool guys. I'll be back in the future.

Had a good experience here fixing my S9. They used genuine parts, and it has worked flawlessly…read morefor over 30 days so far. My only issues was how long it took to repair. He asked me to come back in 3 hours, i called first he said for sure in an hour. Three hours after that he finally got it back. They charged about $100 more than other places, but his work was solid and he had the parts in stock that day. They seemed honest and my phone repair was correct. It was just expensive and slow. What's that saying again? You can have quality, speed or price... you only get to pick two.

Thanks for the quick work and for doing a great job! Had my screen replaced in under 15 minutes!!!read more

Disgusting and disgraceful customer service. Us cellular has been spending millions in their add…read morecampaigns but till they dont hire the right people no one is going to use their services. I went it with intent to port my number from another carrier to us cellular but I am glad I didnot, I was never acknowledged even though there were like multiple employees standing. Gave them eye contact and waited for almost 20 mins, still no one asked anything or acknowledged. Walked out and never coming back to this store.

The customer service is very very slow. But once you get in to speak to someone the sales people…read moreseem nice. Cellular service sucks 1/5 stars! If I leave the state of Iowa I can't call or receive calls! I'm counting down the days I can go back to AT&T. Overall I'm giving them 1/5 because although the customer service was good I don't go to them for customer service I go there for cellular service.

I am extremely disappointed with the service I received at the uBreakiFix - Mills Civic Pkwy…read morelocation. I initially brought my laptop in for a broken screen and paid a $57 diagnostic fee. I was told the screen could be replaced with full touchscreen functionality if I paid the higher price of $321, which I agreed to. The touchscreen worked intermittently for about three months. After repeated issues, I took the laptop to a nationally well known repair company for a full diagnostic. They determined that there was no proper driver installed to support touchscreen functionality, and that the touchscreen hardware installed was not compatible with my computer and never should have been installed. I returned to the Mills Civic Pkwy location multiple times--four visits total. Each time, the touchscreen would work briefly (2-3 days) and then fail again. Eventually I requested a refund under the 1 year warranty and was directed to Asurion. Asurion confirmed they could only reimburse me with approval from the Mills Civic Pkwy location. Despite providing an independent diagnostic report confirming the incorrect installation, I was repeatedly told to bring the laptop back again. Only after months of issues did they finally claim they would now install a new drive--raising serious questions about what had been done during prior visits. I ultimately lost all confidence in this location. I have had excellent experiences at the Ankeny uBreakiFix location for years, but the Mills Civic Pkwy store does not provide the same level of service or accountability. I strongly recommend avoiding the Mills Civic Pkwy location.

Pierce is fantastic, fixed phone in minutes without an appointment! Fantastic, efficient, and…read morecustomer friendly!​