Cracked less than a month later, AND I did not even drop it, and it cracked. DO NOT GO HERE…read morePaid $300 and did not even last

Good food, good service and able to have conversations with friends you are with. The Fix is clean…read moreand a pleasant decor and the friendly service makes you want to return.

I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

I have an iPhone 12 that needed a battery replacement. I called them on a weekday afternoon and…read moreasked if they had the battery available, and they did. They do not require appointments so I asked whether they would be able to put one in that afternoon and they told me that they could manage it so I headed over there. We filled out the paperwork and I dropped off the phone and it was ready in just about an hour. Pricing was very reasonable and the phone works much better than it did when I brought it in! They offer a one year guarantee on the part and they followed up the next day to make sure that I was satisfied

Had a good experience here fixing my S9. They used genuine parts, and it has worked flawlessly…read morefor over 30 days so far. My only issues was how long it took to repair. He asked me to come back in 3 hours, i called first he said for sure in an hour. Three hours after that he finally got it back. They charged about $100 more than other places, but his work was solid and he had the parts in stock that day. They seemed honest and my phone repair was correct. It was just expensive and slow. What's that saying again? You can have quality, speed or price... you only get to pick two.

Thanks for the quick work and for doing a great job! Had my screen replaced in under 15 minutes!!!read more

This store is amazing and so helpful! The team is absolutely the best! I've worked with everybody…read morefrom Brian to Dylan and Steve and all are incredibly professional and always willing to help! I will never go to another location!

McKayla made me feel like I was in trouble. I felt like a 2nd grader at the principals office after…read moredoing something very wrong. When in reality, I just wanted a new phone. She gave me a disgusted look when I put my phone on the table. "You don't have a screen protector? That'll cost you $850. Your phone is worthless" she said in a condescending manner. My hope is anyone at the mall looking to get a new phone voids this store like the plague. I've been a loyal customer to US cellular for decades and even thought Verizon was the light at the end of the tunnel after this interaction. To wrap a bow on this, I did not end up getting a new phone. I've been to this location multiple times this month as "the monthly deal" keeps changing. It has never changed in my favor. I don't think anyone working here knows what deals are going on. Please read this as the honest truth. Don't go here.

My phone crapped out yesterday and I went through the ringer between online Apple support chat, US…read moreCellular, back and forth to burnout. After all options were exhausted, I go an appointment to come here and gave it fixed. Jamilla was a total sweetheart and confirmed that it was definitely a hardware issue. Rather than try to figure it out further or have me sit in for possible repairs, she gave me a brand new replacement. Soooo much better! A group of four other staff dudes entertained my kids with robots controlled by iPads, so they were outta my hair while I was with Jamilla. After all the headache of the past day with online support, my trip to the brick-and-mortar Apple was stress-free and amazing!

I would have to drive 45 min to have a repair done to Beats Studio Pro they said 200 and there not…read moreworth that or under warranty the problem is all over the internet static in left ear DO NOT BUY THESE

Very helpful staff, phone was done on time, no problems with my insurance, they called to confirm I…read morewas scheduling to bring the phone in, and Mario even put on the screen protector I brought with me at no charge

I am extremely disappointed with the service I received at the uBreakiFix - Mills Civic Pkwy…read morelocation. I initially brought my laptop in for a broken screen and paid a $57 diagnostic fee. I was told the screen could be replaced with full touchscreen functionality if I paid the higher price of $321, which I agreed to. The touchscreen worked intermittently for about three months. After repeated issues, I took the laptop to a nationally well known repair company for a full diagnostic. They determined that there was no proper driver installed to support touchscreen functionality, and that the touchscreen hardware installed was not compatible with my computer and never should have been installed. I returned to the Mills Civic Pkwy location multiple times--four visits total. Each time, the touchscreen would work briefly (2-3 days) and then fail again. Eventually I requested a refund under the 1 year warranty and was directed to Asurion. Asurion confirmed they could only reimburse me with approval from the Mills Civic Pkwy location. Despite providing an independent diagnostic report confirming the incorrect installation, I was repeatedly told to bring the laptop back again. Only after months of issues did they finally claim they would now install a new drive--raising serious questions about what had been done during prior visits. I ultimately lost all confidence in this location. I have had excellent experiences at the Ankeny uBreakiFix location for years, but the Mills Civic Pkwy store does not provide the same level of service or accountability. I strongly recommend avoiding the Mills Civic Pkwy location.

I used to love going to this Verizon, but lately the sales reps do not want to help the customers…read more The sales rep Samantha was incredibly rude and wouldn't even tell us simple questions that were even stated online. Next time we'll be going to a different Verizon. Maybe you should too to avoid an encounter with Samantha.

I made an appointment at 8pm today and guess what, they dont care. The associate literally…read moreacknowledged that I had and appointment but helped a walk in customer instead. Why is an appointment offerred if it doesn't do anything??? Wow, maybe I chose the wrong provider....

paper sign on door saying closed (at peak hours) during the day. was directed across town to this…read morelocation and it is closed.

Koby did great job helping us purchase two new phone at good price. We're new to Verizon and he was…read morepatient friendly and answered questions promptly

I recently walked in (no appointment) and dropped off my laptop on a Friday afternoon. It had…read morefrozen up or operated VERY slowly, to the point where I realized something was interfering normal operation. I told Geek Squad Agent Sarah Mondt (who said there were no current appointments being served, that she was available) that I was from out of town, and if it could not be fixed by EOD Saturday, I would then come in and pick it up (and take it to a Best Buy back home). The next day at 4:00 I got a message that it was ready for pickup. Geek Squad Agent JT Carroll told me the main problem was that a Windows update did not go well. They had fixed it and cleaned up one or two other items they identified. He said they were aware of my urgency and expedited the troubleshooting and repair. Kudos to JT Carroll and Sarah Mondt for their fast and effective work!!!

I have shopped and trusted Best buy for decades now. I found they always have very good if not the…read morevery best prices and the quality of the products and the service is unmatched. Definitely five stars!