Horrible Apple care service. They refused to let us drop phone off early. No reason makes sense. Then our appointment wasn't honored waiting 40 minutes. Even we asked a guy and he said 4 more minutes and still nothing. Vast vast majority of my reviews are 5-star. Only do 1-star when service absolutely fails. Apple fails again Ok so they were late, then let us know it would take until the end of the universe to fix the phone, oh but here's the trade in value so instead of a simple $30 screen replacement, we want you to drop $500 toady on a new phone. Actual scam. Beware read more

Made the mistake of taking my iPhone to verizon ... it was not a good experienc! Thanks to BROCK a t The Jordan Creek location all is now fixed. Great service and super helpful- thanks Brock! read more

The manager was absolutely incompetent!!! He told my friend and I to "stop yelling at him" and to "calm down" when we simply asked him for a clarification to the situation with my broken phone. I don't know what his name was, but I think he is the reason why this location has so many 1-star reviews his misogynistic tone made my experience so awful, please Apple do something about this terrible man, I promise I am not a Karen, I am a normal nice customer who just wanted my phone fixed. I don't know what other platform to complain about this man on, but if anyone knows I would greatly appreciate it!!! read more

Great visit. resolved my issues. Josh is very knowledgeable and easy to work with. got an appointment with no problem and the service was right on schedule. read more

The Apple Store is a great place to shop& if you have apple products on warranty fix it for free of charge. That why I'm out here. Besides looking around at Apple products. read more

See all

Short Story If you are considering going into this store don't. Instead take a drill and put a screw through your hand. At least you'll know how you're being screwed. Long story Probably the worst service I have ever. The only reason it's getting one star is because I can't select zero. Was told by the rep that I would have to send my laptop in for repair. He also said it would be back Wednesday(6/30/21) / Thursday (7/1/21) at the latest. I should keep an eye on my text messages and emails to get status updates. Ok sounds good right sending it back to me via overnight to my house. Monday (6/28/21) rolls up and no updates Tuesday (6/29/21) no updates. Text the support number and they tell me it hasn't left the store. No tracking number to provide. Called Apple same response was given no tracking number hasn't left the store, might leave today. Lady (apple phone rep) calls the store the "Repair Manager" Alicia (not sure on the spelling) says that I should have read the service agreement. I asked her if she ever reads an agreement as someone is standing there telling you when you'll get it back. Replies with "Can't you read?... You should have read it will take 5 business days to get back to you." Extremely rude and disrespectful. Called support back to inform them of the stores terrible service. This time the General Manager (apparently can't read) explains that normally takes 10 days... haha All of this is terrible, I just wanted my laptop back.. Honestly, the store is useless just deal with apple's website and direct support because going into this apple store was pointless. Useless store bad service don't do it. read more

If you're Hispanic, Asian or any minority do not go to this Store. First, a Karen was in charge of the difficult task of finding my name at the Appointment list. 4 times I had to repeat my name. Which is French with Hispanic accent. Apparently was too much for her. I had to show her my phone to finally when I was just getting upset. She miraculously found my appointment. Then, the employee was supposed to help me. Without any reason, I still don't know why. Refuse to take my phone on a Trade-in. No explanation of why. Apparently because of my privacy he couldn't access my account. Why he looked at my phone. Don't know. Something was odd, he had to have someone next to him the whole time. Later, after I request more info on Why?, he found another employee who didn't even know what was going on. I felt very uncomfortable. All the white people of the Store were receiving a very good service. I felt I was discriminated and discarded as a client. Not going back there again. A Maga Apple Store. Really disappointed read more

This store is shit! I am unable to even make an appointment to bring my computer in to get repaired! There are NO LIVE BEINGS to speak to!!!! The links sent do not work! Making an appointment here is fruitless!!! Even though I live in Iowa, I may as well try to take this to Chicago! I may have better luck! read more

My phone crapped out yesterday and I went through the ringer between online Apple support chat, US Cellular, back and forth to burnout. After all options were exhausted, I go an appointment to come here and gave it fixed. Jamilla was a total sweetheart and confirmed that it was definitely a hardware issue. Rather than try to figure it out further or have me sit in for possible repairs, she gave me a brand new replacement. Soooo much better! A group of four other staff dudes entertained my kids with robots controlled by iPads, so they were outta my hair while I was with Jamilla. After all the headache of the past day with online support, my trip to the brick-and-mortar Apple was stress-free and amazing! read more

Apple Jordan Creek - Nico and a robot - Computers Near Me - West Des Moines, Iowa

Ten people working there, (no idea why there needed to be so many), but not one offered to help. When I asked for help, the guy was standoffish and rude. Might as well save yourself the trip and get what you need online. read more

Long ago when I bought my iMac I had good service. Polite and courteous people working there. But the last time I went in to get my iPhone 12 I was ignored for about a half hour. I know it's supposed to be a "modern" shopping experience. But I still don't get the concept. I just want to go up to a counter to ask a question and start service. I don't like having to hunt down someone who might be an employee to "try" and help me. Basically. If I want to buy something here; I buy it through the app and shell out the nine bucks for someone to drop it at my door. It's worth it not to have to deal with the hassle. read more

The Apple store in the Jordan Creek mall is kinda like walking through the streets of New York City at 5pm. It's crazy, people everywhere, beeps and sounds going off all over the place, the sounds of Johnny Cash's Ring of Fire over the speakers. It's sensory overload to the max, but I have had nothing but good experiences here. The staff is very smart about the Apple products and very helpful with questions and will take time to talk though things with you. I was way over due for an update on my phone and they walked me though everything and even helped me set up the new phone to restore my settings. Now naturally this stuff is not cheap but I do say you get what you pay for and the staff here does not work on commision so they are just there to help and I got a lot! read more

Traveling thru from CA and 3rd day making it into Nebraska, my laptop decided to not work :( after googling and trying to make an appointment (none avail for the following day for Iowa locations) I had no choice but to show up and pray they would be able to see me. When I walked in I was greeted right away. The front door guy told me I would be behind lady in blouse. So because no one else was there, my niece and I went to look at the newer iPhones. Well, we lost our place in line since two other (mom and son) walked in. So don't leave the line since they don't take down names like other apple stores may. No big deal-kind of our fault so we patiently waited. We got to front of line at 12:15, the guy was really nice and took down my info. Estimated time to be seen was 5:15! I was bummed but hey, my laptop isn't working and work needs to be done so we waited. Since it was pretty early, we decided to leave and come back. PappaJohn Park was worth the visit if you like strolling and seeing art. We received a text at 4:30 that they could see us soon. After arriving and they ran diagnostics... they were hoping it was a cable issue. My Mac Book Pro 2012 would not load and I got the question mark folder pop up. DANIEL was awesome and tried to quickly remedy my problem. The whole process from sit down to leaving was an hour. I am so thankful that these guys are thorough, helpful and genuine want to help you! read more

Amazing, this apple store looks just like every other one in the country complete with an ample mix of the curious to the extra-d baggish. The ipad 2 just came out and I was greeted with not one but 12 lifesize colorful ipads as well as a gentleman in blue who seemed sure apple is the key to happiness and salvation. They make a good product no doubt and this place has the usual apple products as well as plenty of videos that remind you how life isn't complete without "insert apple product here." After standing in here for a while I wonder if they'll ever institute the 2 minutes hate (read about it on ibooks) for everything that outsiders offer. If you dig apple stuff, they're unique here....just like everywhere else! read more

they have such a low selection of items. they barely have anything for earlier models and especially I pads. I got the iPad 6th generation and was looking for the case for it and also looking for the apple pen. they just have everything new there but nothing older and cheaper. my expirences there have always been crappy. read more

I've walked into this store no less than 3 times with the same issue. A simple behavioral change on the phone. The "schedulers" can't tell me if the change I've seen is because of a setting change I've inadvertently made, or if it's an actual issue with the phone. Let me state that differently. Apple employees here don't even know what's normal behavior for a phone. On top of that, the LEAST amount of wait time I've been given is 3 hours. Yes, 3 hours. I've tried weekends, week days, it doesn't matter, it's always 3 hours. My schedule doesn't allow for me to randomly walk around a mall for 3 hours. And even if it did, you'd best be there when your turn comes up, or you're skipped. I have family near other stores who never seem to have this issue, so evidently this is just a blessing placed upon us here in Des Moines. I STRONGLY SUGGEST GOING TO BEST BUY FIRST and asking question. As much as it pains me to admit it, their employees know more than the first line of defense at this store. I HATE not supporting local business, I really do, but as soon as I post this I'm jumping on Amazon to buy the sound system I was HOPING to buy at the store after they'd helped me out. They're the only ones that carry it locally, so I'm kind out out of options here. Apple makes AMAZING products, and once you can GET to the help at this store it sounds like they're good, but clearly they have no idea how to staff their store or educate their front 08/13/2018 2PM: 4 hour wait. Next available schedule appt = 08/21/2018. read more

Apple Jordan Creek - Computers Near Me - West Des Moines, Iowa

It's just really unfortunate that customers are spending their hard earned money on quality tech products and the store associates are extremely rude to them. There are nice ones here and there, but after being very rudely spoken to by the lady at the front of the store, I felt the need to write a review. I didn't have an appointment and just needed help with a simple question about my new iPhone 12, and she spoke to me as if I was dumb. Guess I'll start googling to see if someone can answer my question. read more

I am a raving fan of this Apple Store and in particular the Genius Bar. The customer service makes me a lifelong Apple devotee. I love the high energy and enthusiasm of everyone I have worked with at this location. Other companies could learn valuable lessons on customer service by watching the day to day business in this store. read more

Terrible customer service! You pay a lot of money for Apple products and it would be nice to be able to use these products once you leave the store. The customer service associate today had little interest in assisting with our appointment, tried to get out of the appointment, and in turn we left with a brand new iPhone we had to take to a Verizon store for programming. We use your location for the one on one service, not to be treated like you work at a fast food window. Not the first time poor customer service at this location. read more

Not an Apple fan, but my kids are. I don't understand when I need a question answered I have to schedule an appointment and if I want to buy a phone or tablet they will answer all the questions I have read more

I usually get five star service...but as of late, my service experience has faded...after being promised to be seen in about 10 or so minutes. I tried to come in earlier than my appointment so I can get in and out. After waiting for 45 minutes, I decided to get something to eat because it's near lunch time...then they decided to notify me (I was told by the store manager after I returned with food), I waited and got hurried service...like hurry up and get out of here...so I took the explanation (got a paper copy) and I left...feeling like less of a customer and more of bother or annoyance. read more

Imagine that. PC people bash the Apple store in reviews. If you refuse to like Apple products, this probably isn't the store for you. If you are open minded about what type of computer/tech devices you are going to buy, Apple makes some great stuff. But that isn't what this review is about. This Apple store specifically (at Jordan Creek in WDM) has a top notch staff, as Apple stores go. The staff of the Genius Bar are really friendly and great about helping you out. Every time I've gone to the GB here, save for one visit, I've gotten out without it costing me anything, regardless of AppleCare status. They do a great job of troubleshooting, and can usually figure things out without having to take your hardware apart. The Creatives do a great job of showing you how to use your iDevices so you can get the most out of them. And the salespeople generally know what they're talking about. But also, there is a great variety of people working there, so if you need specialized information about an Apple product, the person helping you might not know, but they'll know who in the store HAS that specific information and they'll bring them in. Most of the salespeople in this Apple store seem to be part time, and they have careers doing other work, generally on Macs, so there is a lot of specialized knowledge on staff. read more

Super great store and wonderful customer service. All the iPads and macs and other great Apple products were available to use and test. We were specifically looking at the Macbook Air and the features and whether the 11 inch or 13 inch were better. Having never owned a Mac, we had a lot of questions. The employee we spoke with knew a lot about Macs and was able to help us answer all our PC questions. He even recommended which products to download to avoid extra costs. I'm so glad we came in to talk to a sales associate! They knew a lot more information than I would have found online! I have my Mac now and LOVE it! read more

Got here at 730 and they assured us it would be ready by nine. That was twenty minutes ago and it still isn't done. After all was said and done, they did give us a discount which was nice. Customer service was fine but their tech service leaves a lot to be desired. We would not have waited had we known it would have been past nine. read more

This is just one of many Apple stores I have been to around the country. It is really no different than the others, Apple did a good job of standardizing their operations nationwide because all the store layouts, staff, design, etc is all excellent and identical. Usually there are always a good number of people inside checking out the newest Apple products. The staff members are knowledgeable in the products and services and are always extremely helpful and seem to have a desire to help customers. read more

This apple store might be the best in the country. I have never met such kind and supportive and helpful people in my life?? After going to two Mac stores in Cedar Rapids -- both of which weren't very helpful -- I drove out to Des Moines hoping for the best and I got more than I hoped for. This apple store saved my life. I'll be naming my first child Jordan Creek Apple Store. read more

Hello, They have great customer service . I was at fault for being late for my appointment and I drove about one hundred miles to get to the store. The gentleman who asked me my name said that they were real busy that day ,he also said I might have to wait about five hours. I was sixteen minutes late and than told him where I drove from and he said that he would talk to his manager . They took my computer and fixed the problem. I bought a plug from them while waiting for the computer to be fixed. The time it took to fix the computer was unreal because the time I was done buying the plug for the computer ,they fixed the problem. I'm really glad to have gotten such great service. The staff at Jordan Creek were all over the store helping customers even the people who walked in were approached right away. That was my second time I was at that store and both times I was treated well. Five big stars from me!!! I hope you shop at this store because I did and i'm glad I did. read more

Like many people I have numerous Apple Devices from Apple Watches, IPhone Xs, MacBooks, iMacs, iPads, Airport time Capsule. I am also a huge investor in Apple Stock. Without any hesitation I can say that this Apple Store is the most public Embarrassment for Apple. Suggestion for Store Manager: the fact your folks do not know the first thing about customer care reflects badly on all including you. So take reviews seriously, because they are from customers like Me who want to do business with your store. But incompetent, discourteous, and rude staff make it impossible to do business with you. Apple Inc. Vice President of Apple Stores - Apple is a monumental global brand. So hold stores like this ACCOUNTABLE FOR POOR REVIEWS AND SERVICE. Behavior can only be modified when there are CONSEQUENCES for POOR, INCOMPETENT, RUDE SERVICE. HOPE YOU IMPROVE FOR ALL OUR SAKES. read more

In my case today, I found this "Genius" group to be completely unorganized and lacking communication and professionalism. After making a huge deal about not having the time to drive here from Ankeny twice for two phones to get a battery replacement, we were assured both batteries would be ready for installation at our appointment time. We received an email a few days ago telling us our parts have arrived. When I drove to Urbandale this morning and waited an hour for the store to open, they looked up my information and informed me that they did not have both batteries and I would have to return at a later date for the second (and most important). I wanted to tell the lady where she could shove it, but I refrained. Instead, I told her I will pay the extra $10 and have a local guy do it. My greatest frustration here is that I just paid almost $1,000 cash for a new iPhone because the battery issue and slow response on my old phone. If I wasn't so invested with 4 iPads, 5 iPhones, 4 Apple TVs, a MacBook Pro, and 2 Apple watches, I would burn them all and buy a cheap Samsung or Android product! I'm afraid, and disappointed, this is just what Apple users will forever have to deal with until free market corrects this in the future. Our family will now begin transitioning to something cheaper and just as, or in some cases more reliable. read more

This concerns the Apple Buy Back Program I purchased a new iPad and sent in my old one for a credit of $120, but they refused the buy it back - apparently I had not set it up properly for them, which is possible, as I had questions about that process and received no answers to my questions, and sent it back to me. What follows is what I wrote to Apple about this after my iPad was returned. However, when I sent it in, I included the charger cord and connector that came with it when I bought the iPad. When it was returned to me, those items were missing. I assume your "partner" kept them and is using them or selling them when they should, in fact, belong to me. In addition, your partner set things up with FedEx so that someone had to be home to sign for the device. They only would deliver during the week, when we both worked. We were not allowed to ask that it be held at a FedEx point for us to pick up, nor could I switch the delivery to my office. Nor was I allowed to ask for a delay in delivery until I was on vacation and home during the day. So my wife took the morning off from work to wait on the "final try." Had she not done that, it would have been returned to your "partner" and I assume they would have reported to you that I refused delivery, citing the three FedEx trys as evidence, and kept the device as well. Perhaps not, but I have no evidence of good faith in the way the delivery was set up. This seems like a complete rip-off. I am going to copy this and put it in a Yelp review of Apple. I have been a loyal Apple Customer since I bought my first Mac in 1985 (or there-abouts). The way this was handled was terrible. Finally, I assume no-one will respond to this, since I wrote twice expressing concern about the trade-in process and never heard back. A normally loyal, but currently very unhappy, customer. read more

Stopped in there my husband and I rude discourteous worst experience ever at Des Moines Jordan Creek Mall Iowa Best experience ever at Apple store was in Madison Wisconsin immediately address problem helped me and then told me what to do with rest of the software persons or person had hacked into! Beware if you put anything into big wide world of technological age you will have same issue whether you use an android or any other type of technology hackers everywhere Any device you choice and still will have an issue read more

My magsafe power cable for my Macbook had a geyser of flame shooting out of it. Bad News. Good News, Apple will replace it for free. Bad News: I had to schedule an appointment with a "Genius" at the "Genius Bar" 50 miles away to get the replacement. I made an appointment to get my cable looked at at 10:45 on a Saturday. Awesome. I had an hour drive in winter weather that got me there 10 minutes late. Bummer. My appointment was "released" to someone else. Ugh. I could reschedule in an hour! Yes! I sat at on a mall bench for an hour waiting. Meh. I arrived at my appointment on time! But there was a line. I had to wait another 20 minutes to get a new power cord. I know the Apple store is popular, busy and very very cool, but I get the impression that their appointments at the Genius Bar are for their convenience not mine. After an hour-long drive I should have been able to speak with someone for a few minutes and get the new cable without the post-mortem on my power cable and the paperwork. read more

Amazing customer service they are all extremely nice and helpful. They answer all your questions and explain things throughly, I'm sure this is a standard in all store but all very nice people 100% amazing customer service! read more

So my 4 month old IPhone 8 went on a software bender, nothing worked including erasing & reinstalling backup, so I was going to go through the digital obstacle course of setting up an appointment, not to worry, I was only asked to wait 7 days : ) Immediately went to the Apple store that night, when asked I simply and kindly stated that my appointment was set the moment that my $800 + investments decided to die. 2hrs later I had a new phone. Don't go through their hoops if it's a major problem, just go to their store and plan to be there all day until closing, what more could a customer ask for? Thanks Apple! -5 Stars for your customer service planning, your 10 + salespersons who apparently cannot help people with tech problems, & your continued reduction in quality, Android is in our future if we have any more problems like this. read more

Worst Apple experience ever. We had a call with a service tech and we're informed that my wife needed a new battery for her iPhone 6. The tech did the proper diagnostics and made an appt with the Jordan creek store. When she got there, after driving from 2 hrs away, she was turned away because they were out of stock on batteries. There was no effort to rectify the situation. She was offered to buy a new phone though! Very poor management. Stay out of this store. read more

After a truly deplorable experience at the Apple Store in Northpark (Dallas), I just have to give a shout out to the Jordan Creek Apple Store. The weather was snowy and a little icy last night, which I knew would mean fewer crowds at the mall. However, I didn't quite expect Apple Store employees to outnumber customers 2 to 1. Amazing! No waiting for help, and plenty of people available to answer questions. After being ignored and treated quite rudely in the sparsely-staffed Northpark Apple Store just two days prior, it was a breath of fresh air to walk in and be greeted warmly, directed where I needed to go, left alone when I wanted to browse, and helped when I was ready to buy. I've visited lots of Apple Stores around the country, and I think we're pretty lucky to have this one in West Des Moines. They never seem shortstaffed, and you can just walk in and talk to someone anytime you want (as opposed to the ridiculous queue system being implemented at several understaffed Apple Stores where you have to check in and make an appointment just to talk to a salesperson). The only Apple Store experience that wowed me more than WDM was San Francisco, which, come on, you've got to kind of expect. I was more than happy to give this store my business, and I walked out with a brand-new laptop. Woo hoo! It was a perfect customer service experience all around. I'm so glad to have such a top-notch store near me. read more

Very helpful and friendly staff. Have been several times about one product- once to ask questions, once to purchase, and once to return because I got a dud. The employees were understanding and quickly helped me out all three times. read more

An excellent location, lots of table space to adequately display the products and a service oriented staff combine to make this store a winner. The staff members really know their stuff and are generous with their time. They are laid back, but not lackadaisical. Questions are answered slowly and thoroughly. The young woman who sold me my Iphone assisted me on three separate occasions before I bought it, and was gracious each time I visited the store. For the few times that I've had a problem with my Apple products, the geniuses are super and can always alleviate the difficulty. If you're an Apple customer, this is as good as it gets. read more

After several iPhones (1st gen through 3rd gen), an iPad, and a iMac I have no complaints. The staff has always been helpful and knowledgeable. When I've had problems with items they've always taken care of the issue in a timely mannor. And when I need an Apple product or accessory I will normally make the trip here instead of buying the item at another store, even if the other store is closer. read more

I have one of my apple devices not working. To was there to see a movie. So there was a wait time on the movie . So I went to the Apple Store. They have it up in running in 1 to 2 minutes. Never take it to your service provider. Just saying read more

Apple Jordan Creek - Computers Near Me - West Des Moines, Iowa