My old computer died; I needed documents on that computer. I bought a new computer and still in the…read morebox, brought it to these guys, they recovered all my documents, and set up everything for me on my new computer, and they did it in one day!! I was so relieved and so happy, I am 76 years old and am computer illiterate. these guys took so much stress off of me. I would absolutely recommend them to anyone. Really nice, professional and understanding guys.

Took in a desktop PC that was running slow and they thought right away the problem was the…read moremechanical hard drive. I originally went in on a Thursday,. and they suggested I come back in the following Monday so that they could get to it more quickly. I brought it back in that Monday, and hadn't heard back, so I called Friday and they told me it looked ok overall (no viruses, etc.), but the hard drive replacement should help. I told them to go ahead with the work. I got a call the following Wednesday afternoon telling me it was done. The first week was a holiday week, so the swap took just over 6 business days. The fix is fantastic! All the files, etc. were cloned perfectly to the new hard drive, which is amazingly faster than the previous one. From looking at the work order, I can see where they did the work pretty efficiently, they just didn't contact me to move ahead as promptly. The computer was done 2 days before I was notified it was ready, and there was a day lag from evaluation to me calling them to check in and move ahead with the new hard drive. So, all in all, I'm very happy with the end result and the work that was done. There were just some opportunities to get things moving a bit faster to cut down on the time I was without the computer.

They built me a home office machine maybe 5/6 years ago. No extra crap software. Fast reliable…read more Still going. Ordering a new one this week just to start fresh. Great service and product. Definitely the way to go rather than Best Buy etc

Terrible experience!! Originally ordered miners on eBay. He took thousands of dollars from us…read morethen when months later no merchandise tried to just refund after we waited!! Finally, after refund repaid via PayPal. 6+ months later no merchandise!!! When we inquired he said again he is refunding because after USING OUR MONEY he can get MORE MONEY selling them!! Never dealt h with a more disingenuous business in my life. Total scammers!! See the photo I left on the profile!!!

I'm another Ames resident with computer issues and after calling HomeTown Tech my issues are over…read more I chose them because they have a high Better Business Bureau rating but I'll stay because they are excellent at what they do. They went over and above the call of duty in helping me and my 2 computers. I moved here from CA years ago and this company has attributes that shout Iowa Nice. Very intelligent and very knowledgeable and highly skilled but with none of the gimmicks and hard sell pressure. None. I highly recommend these people - and I tend to be picky!

If your repair job goes smoothly, I imagine that Hometown Tech is a perfectly acceptable business…read more If there's any wrinkles or delays, good luck finding out about it until after you've spent 4 weeks waiting for your initial assessment. I was told 'at most 2-3 weeks, probably less' to get an assessment on repairing a laptop fan error. Narrow margin in the worst case, but I can deal with 3 weeks before getting my data back. One business day before the three weeks were up, I called to figure out what was happening- the only point of contact that I had was a new hire at the front desk, who could only tell me that my file was empty, but assured me that the assessment could have started, and that she'd direct the tech to call me. The tech never called. On Monday, I called at 2 PM. This was foolish, as the 10 AM to 6 PM hours on the google listing actually mean 'you can only reach people at 10 AM', so the automated voice messaging system told me to check the google listing for the business hours that they update daily. Tuesday, three weeks and a day in. I called at 10 AM, and was put in contact with the manager, who apologized for the delay. They'd had a family emergency and were gone for a week, and the 2-3 week backlog had gotten worse- fair enough. They told me my assessment was more difficult than expected, but she'd call the owner and primary tech in and the assessment would be done Thursday. Thursday, I hear nothing. Friday I call to pick up my laptop and cancel the job. I am fed up with the experience, with having to pull teeth to get any idea what's happening, and getting wrong information when I get information. I get an appointment for noon. Shortly before noon, I get a call from the owner who says they're putting it back together, hopefully in time for the appointment, and they expect the fan error to be fixed when they do. They don't have it finished, and it turns out the reason the assessment took so long was a key came off and part of the case snapped while they were disassembling the laptop, and they were trying to find a replacement. As accomodation and to mollify me they let me backstage and let me do some basic data recovery with their gear while the tech reassembled the laptop. +1 star I guess?? Unfortunately, once the laptop is reassembled the fan error is not fixed, and it's clear that it's not the kind of mechanical blockage that should be a quick cheap fix. At the end of the day my $50 assessment fee and four weeks of waiting got me 'unknown fan error that'll be too expensive to actually be worth fixing.' Worth the $50, but not worth the 4 weeks with no idea what is happening. Why is the business structured so the only point of contact clients have is unable to tell whether the assessment has started? Why does the manager being gone for a week mean a full extra week of delay? Why was I not called when it was clear they wouldn't make the estimate? Why was I not called when the breakage occurred? Why was I not called Thursday when it was clear they wouldn't make THAT estimate either? Why did I have to actively call at 10 AM every time to ever find anything out about the status of my case? It is partly my fault for accepting the initially stated delay, and it is partially faultless for the manager's troubles. Nonetheless, I fully regret coming here and will not be doing so again.

Took in a old computer that had a update interrupted and would no longer work…read more I asked for help fixing the problem but they were not able to.

You just don't know how grateful I am for this company. I had bought a new computer and it had…read morebegun to sync all my data onto the other computer compromising the Privacy of my clients. In a matter of minutes they unsynced them and my files were restored and most importantly private..great service!!

Amazing service, fast response, knowledgeable, and great to do business with. Bought a server and…read moreworkstation from him, will definitely be back for more in the future. ​​​​​​

Kevin and Elena are responsive... thorough... and great balance of professional and…read morepersonal/friendly. Interested in learning what you need, interested in resolving and teaching. Great service.

Went in for ZAGG Warranty repair. The guy who installed the new glass ($5 install fee) trapped…read moredirt under the new glass. The intimation was that if I wanted him to start over I'd have to pay again. So I'm paying $5 for someone to install it as well as I could. No offer to replace to make it right. Will never return.

Referred by my dad to get screen protector put on my phone…read more I actually first stopped by the Merl Hay location. He greeted me the second I walked in. When I let him know what I needed, he unfortunately didn't have what i needed. He quickly countered with that this location has it, and for the inconvenience he would help me out. I took him up on it. He called ahead and they were ready for me. I walked in and they got me the cover I needed and had me back on the road shortly. What's even better is the guarantee on them and I can just take it back. Super cool guys. I'll be back in the future.

Cracked less than a month later, AND I did not even drop it, and it cracked. DO NOT GO HERE…read morePaid $300 and did not even last

Good food, good service and able to have conversations with friends you are with. The Fix is clean…read moreand a pleasant decor and the friendly service makes you want to return.

Had a great pair of buying experiences here, and found it to be a versatile, knowledgeable place…read more Thankful for staff member Thomas, who was outstanding in his guidance and knowledge about our appliance needs. They had a great selection group, and their pricing was highly competitive.

This is specific to the treatment i got from Geek Squad counter in Ankeny. Beyond this i have no…read moreissues. To start off, i upgraded to a new AM5 motherboard, with DDR5 and CPU (reused everything else) and after hours of struggling to get the internet connection to work (google troubleshooting) i ran down my issues to be 1 of 2 things, 1. My ethernet cable needed replaced, or 2. My motherboard didnt come with drivers to run LAN. After asking the Geek Squad worker if he had any ideas he told me he was "pretty sure its a defective motherboard, I've built a lot of computers and never seen that happen" just matter of fact and no looking into it at all. I felt pretty thrown aside by this. Sure enough the drivers needed installed on a thumb drive and installed. Everything is good now.