Took in a desktop PC that was running slow and they thought right away the problem was the…read moremechanical hard drive. I originally went in on a Thursday,. and they suggested I come back in the following Monday so that they could get to it more quickly. I brought it back in that Monday, and hadn't heard back, so I called Friday and they told me it looked ok overall (no viruses, etc.), but the hard drive replacement should help. I told them to go ahead with the work. I got a call the following Wednesday afternoon telling me it was done. The first week was a holiday week, so the swap took just over 6 business days. The fix is fantastic! All the files, etc. were cloned perfectly to the new hard drive, which is amazingly faster than the previous one. From looking at the work order, I can see where they did the work pretty efficiently, they just didn't contact me to move ahead as promptly. The computer was done 2 days before I was notified it was ready, and there was a day lag from evaluation to me calling them to check in and move ahead with the new hard drive. So, all in all, I'm very happy with the end result and the work that was done. There were just some opportunities to get things moving a bit faster to cut down on the time I was without the computer.

They helped me recover data from a corrupt portable hard drive. Great customer service, and most…read moreimportantly they provided me with my data that I could have lost forever! Thank you Little Dog Tech.

They built me a home office machine maybe 5/6 years ago. No extra crap software. Fast reliable…read more Still going. Ordering a new one this week just to start fresh. Great service and product. Definitely the way to go rather than Best Buy etc

Tried to stop into the store during their "open" hours but nobody was there…read more Super disappointed cause I was really looking forward to dealing with a local company.

found them to be very helpful and especially patient in explaining things to this very non-techy…read moreperson. Their knowledge was very good and I am very pleased with the new computer they helped me set up. I believe their charges are very reasonable and I can highly recommend them.

I'm another Ames resident with computer issues and after calling HomeTown Tech my issues are over…read more I chose them because they have a high Better Business Bureau rating but I'll stay because they are excellent at what they do. They went over and above the call of duty in helping me and my 2 computers. I moved here from CA years ago and this company has attributes that shout Iowa Nice. Very intelligent and very knowledgeable and highly skilled but with none of the gimmicks and hard sell pressure. None. I highly recommend these people - and I tend to be picky!

Took in a old computer that had a update interrupted and would no longer work…read more I asked for help fixing the problem but they were not able to.

You just don't know how grateful I am for this company. I had bought a new computer and it had…read morebegun to sync all my data onto the other computer compromising the Privacy of my clients. In a matter of minutes they unsynced them and my files were restored and most importantly private..great service!!

Amazing service, fast response, knowledgeable, and great to do business with. Bought a server and…read moreworkstation from him, will definitely be back for more in the future. ​​​​​​

Kevin and Elena are responsive... thorough... and great balance of professional and…read morepersonal/friendly. Interested in learning what you need, interested in resolving and teaching. Great service.

Went in for ZAGG Warranty repair. The guy who installed the new glass ($5 install fee) trapped…read moredirt under the new glass. The intimation was that if I wanted him to start over I'd have to pay again. So I'm paying $5 for someone to install it as well as I could. No offer to replace to make it right. Will never return.

Referred by my dad to get screen protector put on my phone…read more I actually first stopped by the Merl Hay location. He greeted me the second I walked in. When I let him know what I needed, he unfortunately didn't have what i needed. He quickly countered with that this location has it, and for the inconvenience he would help me out. I took him up on it. He called ahead and they were ready for me. I walked in and they got me the cover I needed and had me back on the road shortly. What's even better is the guarantee on them and I can just take it back. Super cool guys. I'll be back in the future.

Cracked less than a month later, AND I did not even drop it, and it cracked. DO NOT GO HERE…read morePaid $300 and did not even last

Good food, good service and able to have conversations with friends you are with. The Fix is clean…read moreand a pleasant decor and the friendly service makes you want to return.

I can't say enough good stuff about my experience. I took mycomputer init was ready within 2 days…read more actually it was ready earlier I just couldn't get there. he spent a lot of time with me talking about tips and tricks. somehow after he had my computer I quit getting put into Instagram jail, which has been so nice. he fixed my computer, and gave me knowledge. I highly recommend Kevin with your computer needs.

Got the job done quickly and explained everything beautiful job made sure I understood his my new…read morecomputer worked