The doctor here is fine. The problem is with their opticians and their lab. My wife and I each got…read morenew frames and lenses there this summer. I had to send mine back to the lab twice, my wife once. Their lab didn't put on the anti-glare coating we paid for, and when they came back after fixing their mistake, they had bent my frames really badly. So back it went again. They also didn't put the coating on my wife's glasses either. My wife has bifocals, and they were also mis-measured the first time we were there. Between the two of us, we've had to come back 5-6 times just to get the proper lenses and fit. Understandable, sometimes mistakes are made. They did fix it. However, the other problem comes from their opticians. Not once did we get a "sorry" or any sympathy at all from either optician we worked with. They acted like we were the ones inconveniencing them. We're not asking for anything free, just a little common courtesy. The tall skinny one really acted like we were ruining her day each time we came in. Was going to let it slide, until we came in today for a routine adjustment (we have 2 little kids, they're hard on frames). As soon as we walked in, I saw the two problem opticians whisper to each other. The tall skinny one was very short and rude in her greeting to my wife, and didn't make any move to help us. The shorter one was more pleasant and got us both adjusted properly. We'll still go in for adjustments, but I'll never spend another dime here again on frames or lenses, especially not as long as they have whatever lab they're currently using.

By far the worst experience I have ever had getting glasses before. Unfriendly employees and…read moreowner/owners of this company. Overpriced and inconsistent product. Will never be coming back. Going to Lenscrafters instead.

Our appointment went fabulous. Dr. Neighbors is knowledgeable patient and has a great bedside…read moremanner. He also has wonderful staff. The technician that did our intake was terrific with my special-needs son. I would highly recommend.

Worst experience I've ever had at an eye clinic. I would NOT WOULD NOT recommend going to this…read moreplace in Altoona. First they charge a 4% service fee which can cause a huge headache when turning it into insurance. Second, when my glasses did arrive I tried the pair of Oakley glasses I ordered on only to have the frames break in 3 different pieces. Not a big deal things happen. They said they would order them again and have the order expedited. Following week comes along and no one had called me so I called the store to see how long it would take for them to come in (frustrated of course). They proceeded to tell me that the glasses were back ordered and that they have no idea when they will come in. They didn't bother to call me and tell me they were back ordered. so when I asked why they didn't call me the representative gave me attitude. At this point I asked for a manager to call back to get a refund. When the manager from Johnston location called back they accused me of threatening the staff when all I said was if they didn't email my refund receipt then I'm going to come down in person to get it. Again I would avoid the headache, and customer service they offer at this place. People and places like this should not be in business! Bad customer service is one thing, I'm used to it, and you see it everywhere, but wanting to call the cops and accusing me of threatening the staff because I want a refund/receipt is where I draw the line. Service and businesses that have people like this representing them should be reprimanded!

Hired to fix the sliding screen door. Price was fair. Options were easily comparable. Service was…read morereally fast. Overall repair was above average. Not excellent but still good. I did ask a question that became controversial on the answer so the two guys kind of argued about it which was frustrating. I bought something that worked though so that was good.

Zero star but no option for it. Worst people too deal with. No calls , never showed up for…read moresupposedly delivery of my snowblower. missing attachments to my snowblower . Waited almost two months for a new carburetor that they replace and at the end they says it didn't needed to change. Sat there for almost two months and their excuse was it's not a priority anymore since it turned into spring. Thats after they already took my money. N then I'm not a priority anymore. They didn't give me my starter cord back waited two weeks after letting them know without a single call on what happened to it. Finally went to the store and told them that . N got a call from the mechanic saying. I'm no longer a priority which set me off. N went off. Owner got on the phone n made excuses for his employees n basically got trespassed over the phone . I was told to pick my cord but I'm not allowed in the store. Went off again n owner told me to shove my cord up my ass. So at the end of the day. Never support these types of businesses . Find a local guy that does tune up / service on these types of machinery.

Fast, professional and kindness you will find at this store. Kathy is just a lil thing and she…read moreALWAYS greets customers with a smile. I love this store, thanks Kathy for being an amazing employee.

This is the second time this place has been out of crucial pain medication, left with the fear of…read moredealing with it the entire weekend, first time tooth (not so bad) but second time CABG (just a touch more serious). They don't transfer prescriptions to a store that may have it in supply. Im the one traveling out my way to get it if they do. The place needs work I tell you. Like some say, If I could give them 0 stars I would.

I have seen two doctors there (my choice, gave them a second chance). Neither could provide any…read moreanswers to my issue, either cause nor cure. They both simply said they were "stumped" and "sorry". No offer or recommendations for a referral to anyone else who maybe able to help. Glasses are overpriced and they fill the quote with unnecessary extras. Will go elsewhere where they care about the patients and actually want to help.

This office understands good customer service. Two calls to remind me of my upcoming appointment…read more Greeting when walked in the door, simple and direct questionnaire to fill out, then into the first exam area, then onto the next. Every question was taken serious and I had a great experience overall.

Provide full services but always fills like money grab. We have dental insurance and have never…read morehad an outstanding balance for the services my family has received. I attempted to schedule an appointment for small cavity filing but they want half to full payment before they could even schedule appointment. I even offered to pay the day of the procedure, even before insurance claim had been filed. They would not schedule without money deposited first. I guess we have to pay for fancy office and their bragging ability about what they give back to the Altoona community. Not impressed and this is while half of my family has chosen to dentist elsewhere.

When your overpriced, ill fitting crowns start falling out, they will make a big deal of what a…read morehuge favor they are doing for you not making you wait two weeks to get them reglued. Then they will charge you a hundred dollars for a five minute fix.