Worst experience I've ever had at an eye clinic. I would NOT WOULD NOT recommend going to this place in Altoona. First they charge a 4% service fee which can cause a huge headache when turning it into insurance. Second, when my glasses did arrive I tried the pair of Oakley glasses I ordered on only to have the frames break in 3 different pieces. Not a big deal things happen. They said they would order them again and have the order expedited. Following week comes along and no one had called me so I called the store to see how long it would take for them to come in (frustrated of course). They proceeded to tell me that the glasses were back ordered and that they have no idea when they will come in. They didn't bother to call me and tell me they were back ordered. so when I asked why they didn't call me the representative gave me attitude. At this point I asked for a manager to call back to get a refund. When the manager from Johnston location called back they accused me of threatening the staff when all I said was if they didn't email my refund receipt then I'm going to come down in person to get it. Again I would avoid the headache, and customer service they offer at this place. People and places like this should not be in business!
Bad customer service is one thing, I'm used to it, and you see it everywhere, but wanting to call the cops and accusing me of threatening the staff because I want a refund/receipt is where I draw the line. Service and businesses that have people like this representing them should be reprimanded! read more
