Great place! They get you right in and out when it's time for your appointment. Dr. Thayer took the…read moretime to walk through pictures of my eyes and explained it to me in a way that made sense. When it came time to get new glasses, the employees out front did a great job of helping me find a pair that looks great on me. Dr. Kleve has also been nice to work with!

Awkward from entering. Unpleasant staff at counter. Long wait from scheduled appt time. Even my…read morechild said the Dr. was strange.

I have had multiple issues with the optical and billing department…read more 1. Received a bill for an item that was already paid in full. Along with my bill, I received someone else's bill as well; which included personal information. 2. Requested to speak to Optical/Billing Manager several times and they were always "at lunch" or "has the day off" or "at a different location"; and they will need to get back to me. These are only two of the multiple instances that have occurred within the last year. VERY DISAPPOINTED in customer service management, I do not recommend the optical department.

Have never been to the eye doctor. Ever. Had a situation pop up over the weekend with some strange…read morethings happening with my vision. After a few days of dealing with it, and concerned it might be something really serious I called Elite Eye Care to try and get an appointment. They didn't really have any open appointments for new customers for a few weeks, but they made room to get me in the next day to check me out. The visit itself was quite good. Very efficient. Pleasant staff. Getting my eyes examined was surprisingly easy. Picking out glasses was a good experience. The staff is super helpful and make things easy. I'm super impressed with this vision center and would encourage anyone to go there. I'm glad I went there and glad my family members go there too. I'm just disappointed it took me this long to actually get my eyes checked.

Henry's prices are reasonable and he is an expert at getting glasses to fit comfortably! He is…read morevery helpful at realigning glasses that have been bumped or twisted after the sale as well.

Henry is great to help with eyeglasses and insurance. He will always go that extra step to help…read more Highly recommend him.

I have been very happy with my care there. Dr Brunsen takes the time to explain to me what is going…read moreon with my eyes and I do not feel rushed.

Highly recommend. They have a great staff and are always pleasant to work with! If you are looking…read morefor a great eye clinic, this is your place.

Russ' Uptown Optical is a long-time, locally owned and operated source of stylish eye wear from…read moresome of the most visionary (no pun intended) eyewear designers. If you are looking for glasses with that little extra something, Russ' a visit to Russ' is a must. To get the most from new glasses you need to have access to an excellent team and the staff at Russ' is just that. From guiding you through the process of selecting the best frames and lens options for you to getting the final fit perfect, they have you covered all the way. Things to know: * Russ' is located in the west end of the Uptown Center (University and 42nd St., Des Moines). * They host eyeglass designer trunk shows (Lafont being the most recent as of this review) so checking their calendar can get you a close look at some great eyewear lines.

Friendly service and good selection of quality frames. Sales associate presented as low pressure…read moreyet knowledgeable regarding products and was able to seamlessly shift character to match potential customers as they entered store.

I love this place. They can order glasses from everywhere and will not rest until your glasses fit…read moreand are just the way you want them. I have been going here for 7 years and can not recommend them enough.

First time I'd had my eyes checked in 5 years and I'm glad I went here. Was very clean…read moreenvironment(no dust on shelves glasses etc) and very patient and friendly staff. Heath Eckhart was the optometrist and he was very personable and efficient. I had originally said yes to eye dilation and this 360 eye picture before going to see him, and Heath talked to me and said he didn't see anything alarming that he felt required the pictures/dilation (which were an extra charge). Seemed to genuinely want to help me find the best fit for what I needed and my glasses came in less than 5 days. Will be coming here from now on

Finally got my eyes checked again after moving to Des Moines + a few years. I heard of this place…read morefrom my insurance and its nearby! I happened to make an appointment the weekend of a huge sale so it was pretty busy when I came in. I had to wait for a bit, but once the doc was ready things went pretty quickly. The doctor was very friendly and personable. He made me feel very comfortable. The people working at the front were also super friendly and really sold the sale! Its a super cute spot and in a great location. I will definitely come back the next appointment, but hopefully its not too soon!

I LOVE Vogue Vision!…read more The eye exams are very thorough. I have had two done, as of now. I have also bought 5 pairs of glasses here.....I confess, I am obsessed with chic eyewear. It's Vogue's fault for carrying the most trendy glasses. Every time I wear my glasses from Vogue, I receive compliments. The opticians work with you to find frames that make your peepers POP! I could go on about how wonderful Vogue is... Call ahead to make sure they accept your insurance & you will be on your way to having fancy new frames!!

The staff at Heartland Family Eyecare is exceptional! Professional and kind with expertise and…read moreequipment to montior for inner eye problems and retinol degradation or inflammation. I feel very lucky to have found Heartland Eye in the metro area. The facility is always clean and welcoming. Highly recommend!

I have been a patient of Jane Snodgrass for a year now and have been extremely impressed with…read moreher help in providing me the most accurate eye exams and prescriptions. I use contact lenses in addition to glasses and my sight has only improved since becoming a patient of hers. The front office staff are always professional and friendly. They have gone out of their way to make sure my insurance benefits are applied and my prescriptions are ready when I order them. Wait times are always minimal if at all. I strongly recommend them if you are searching for a highly skilled optician who spends her time diagnosing as well as getting to know you as a valuable patient and customer.

Went in for a contact exam and was given trial lenses that did not work for me and then was told…read morethat I would need to pay for an entirely new exam to trial additional contacts. Should not have switched to this provider. I know have a useless prescription listing a brand I can't use.

Julia was very nice and helpful!! I needed my glasses as soon as possible and she helped me make a…read moregood choice in frames and submit my order.

Easy to get an appointment. Glasses are about the same price as an individual practice is.read more

Carrie, Emily and DJ are all amazing people and employees at LensCrafters. They all go above and…read morebeyond what is the "norm" now-a-days when it comes to customer service. They are exceptional! I have a unique shape and glasses are hard to come by for me. They were so patient and accommodating. I ended up with two pairs that I absolutely love. I couldn't have done it without their understanding and flexibility. I am a forever customer and obviously highly recommend