I have had multiple issues with the optical and billing department…read more 1. Received a bill for an item that was already paid in full. Along with my bill, I received someone else's bill as well; which included personal information. 2. Requested to speak to Optical/Billing Manager several times and they were always "at lunch" or "has the day off" or "at a different location"; and they will need to get back to me. These are only two of the multiple instances that have occurred within the last year. VERY DISAPPOINTED in customer service management, I do not recommend the optical department.

Have never been to the eye doctor. Ever. Had a situation pop up over the weekend with some strange…read morethings happening with my vision. After a few days of dealing with it, and concerned it might be something really serious I called Elite Eye Care to try and get an appointment. They didn't really have any open appointments for new customers for a few weeks, but they made room to get me in the next day to check me out. The visit itself was quite good. Very efficient. Pleasant staff. Getting my eyes examined was surprisingly easy. Picking out glasses was a good experience. The staff is super helpful and make things easy. I'm super impressed with this vision center and would encourage anyone to go there. I'm glad I went there and glad my family members go there too. I'm just disappointed it took me this long to actually get my eyes checked.

Doing business with this business, especially after my exam for veterans referal I returned to have…read moremy eye glasses prescriptions updated. Paid in advance as required. It took a month before hearing back, then I was informed my prescription was out dated. She left a message on my phone, don't call us will call you. This went on for another two weeks, once I called they said my glasses were in. I returned home, the lenses were scrach, on top that I had a veterans exam. I am informed that I need to have another exam in that it was not approved by the veterans affairs. Veterans don't brother going to this business for exams.

I have been going back here for years. I have never had any…read moreproblems. The staff here are fantastic. Always busy and always greet you when you walk in. I love that Dr Wilson knows me by name and we chat every visit. She remembers me and what's going on with me. If your getting glasses they will work with you till they get it right. I am a regular contact person and I appreciate that if I like what I have they don't try and pressure me into something new.

This is the optical office I have been searching for‼ Great…read moreservice. Knowledgeable doc and staff. Clean surroundings. Easy to schedule appointments. Welcoming. Advanced technology. Great eyeglass selection. I highly recommend ‼

I have been going here for 3 years and referred my husband. They've been great until I had a…read moreconcern and complaint. I will give a zero regarding customer service. They refuse to admit when they made an error and assumed I knew my prescription had expired. I had NO IDEA you had to renew a contact lens prescription every year. I wear contacts EVERY DAY so obviously I would've opted for the service. Staff was condescending and rude. Very similar experience to Tommy T.'s review regarding customer service. Very SAD & disappointing.

The doctor and staff are very friendly, knowledgeable and willing to answer any questions you may…read morehave. The waiting area is very clean and seating is comfortable. Good selection of glasses

Can't tell you how amazing my experience has been at Insight Vision. The doctors take extra time…read morewith me and make sure all of my questions are answered. The staff went above and beyond making sure I have trial contacts to last me before my contacts get in. Amelia and Nicole specifically helped me after work hours get my trial contacts before leaving for a trip the next day. Wow is all I have to say. I'm in awe of the level of care and service they provide their clients!

Very professional care and great optometrists on staff as well as assistant staff…read more They staff got my husband in and out very quickly and got him fitted with his new glasses. Which it didn't take hardly any time at all for them to actually come in so we could pick them up. They have a great range of hours and they usually can get you in pretty quickly! They accept most insurance plans, and are great to work with on billing. Parking is super easy, as well as finding their location. Will be coming back for my pair of glasses and some prescription sun glasses for my husband!!

We've been with Dr. Schroeder for many years and have never thought of going to anyone else! I'm…read morediabetic and have specific concerns that must be addressed. My wife had cataract surgery and received the finest follow up care available from Dr. S. And his staff. He will be your "last stop" in looking for family eye care! Can't say enough good things!0

I moved to Iowa recently and needed a new eye doctor. My last eye doctor was in Chicago and he was…read morevery up-to-date on the latest technology in eye care systems, technology and products. I wanted something comparable in Iowa, especially an office that had something called Optomap. Optomap is a machine that actually captures images of your retina without having to do dilation. I've been opting to have Optomap images instead of dilation since 2015 and it's been wonderful. So I went to Optopmap.com to locate offices near my area that had the Optomap machine. Vision Park Family Eye care had it! So after doing my research and reading reviews for the Urbandale location I opted to make an appt here and I'm very happy with my decision. Adam was the assistant for Dr. Larson and he was very smart and asked me pointed questions about my eye health. I told Adam I wanted Optomap and he made it happen. He took me through the machines that measured my vision perception, eye pressure, and Optomap. He was also very good at explaining everything to me step-by-step and telling me when and where I'd be hearing noise from a machine so I wasn't startled. He also was nice enough to clean my old glasses and tighten the screws on them! Dr. Larson was fantastic. He explained everything to me very thoroughly, especially since my eyes are now transitioning into a different phase in life where my eye muscles are slower in focusing my vision. He listened to me and honored my request to go back to my previous contact lens brand. We went over the the results of my Optomap and he explained what each thing (spots, veins, shadows) on the image meant in regards to my health. He explained what I would see on the image if I had macular degeneration, high blood pressure, rips/damage in my eyes, etc. In my opinion, this is a much more thorough and accurate way for any optometrist to view your eye health in its ENTIRETY and also the best way to show you visually how your eye looks and what can be done to improve your eye health. Although it is about $39 to do, Optomap is better than dilating your eye because the doctor can only see segments of your eye at a time when its dilated (like puzzle pieces), while Optomap sees your whole eye (the back of it) all at one time (like the whole puzzle put together). It's also a good way to see the history of your eye health (because the images are saved) so if something different appears it can be addressed quickly. Plus it took less than a minute to do and I had no side effects like I would have with dilating. After my visit with Dr. Larson, I went to check out their glasses frames. Another person (I didn't catch her name but she was very nice and helpful) helped me with my glasses and explained to me all the options I could get with my frames and lenses with my insurance (including adding the option to add anti-glare, transition lenses, thinning the lenses (for me because I have a high prescription), blue-light blockers, etc). Their frame selection was very large and I felt very comfortable trying them on and discussing my options. She measured the distance between my eyes and also measured where my pupils fell within the eye glass lens so my vision in my new glasses would be prefect. She also was very patient with me when I asked her my out-of-pocket costs for everything that insurance wouldn't cover. At checkout, I had asked for itemized receipts for my visit (so I could understand what I had paid for and what insurance was paying) and it was not a problem. I was even given a form to claim a rebate that came with my contact lenses. For convenience, my contact lenses will be mailed straight to my home. And my eye glasses will be ready in 7-10 business days for pick up. This office is fantastic and I'm thankful to have found them! They made my move from Chicago to Iowa and the need to find a new eye doctor seamless.

If I could give this place 6 stars, I would. I was having issues with my eyes and had multiple…read morequestions that I felt were unanswered by my previous eye care facility. A friend has referred me here and I am so glad they did. Not only did they answer all my questions, but they addressed all my concerns and ordered a trial pair of toric contact lenses for me that come in my strength! I have a lot of issues with one of my eyes so finding the correct fit is hard! They also have me coming in to make sure they properly fit. I feel heard and they are all so nice and helpful. Dr. Larson is very patient and understanding. Thank you Vision Park! You are amazing!

Very nice doctors and staff but the emotional support dogs (NOT "Service Dogs") are very unpleasant…read moreand distracting. "Service Dogs" don't bark. These dogs do. Listening to barking dogs during eye exams and while picking out very expensive glasses... it's just not a great experience. There are plenty of other eye doctors to go to in the 515.

I love Dr Waters! She is so down to earth and fun. She does a very good job of explaining…read moreeverything as she does the exam. Such a positive experience. Her staff is also super nice and helpful. Everyone has a smile. I recommend this office highly!

Dr. Kahnk and his staff are amazing! No wait time, efficient visit, and highly recommend the…read moreretinal scan where you don't have to get your eyes dilated. They also have a great selection of glasses. Everyone is very friendly, and Dr. Kahnk explains everything thoroughly. I came by since my in-laws recommended them while we were here from out of town, and I wish Dr. Kahnk and his office were closer to my home! We may need to visit Ankeny more often just to get our regular eye care here.

Great place! They get you right in and out when it's time for your appointment. Dr. Thayer took the…read moretime to walk through pictures of my eyes and explained it to me in a way that made sense. When it came time to get new glasses, the employees out front did a great job of helping me find a pair that looks great on me. Dr. Kleve has also been nice to work with!

Awkward from entering. Unpleasant staff at counter. Long wait from scheduled appt time. Even my…read morechild said the Dr. was strange.

Great optometrist(s) here. Helpful & friendly staff. Very informative & helpful. Recommend for eye…read moreexams.

I really like this lens crafters they are nice and can get you in in a timely matter . Dr. Brown is…read morevery nice every time I have had him and very helpful because my eyes are very bad .