I have an iPhone 12 that needed a battery replacement. I called them on a weekday afternoon and…read moreasked if they had the battery available, and they did. They do not require appointments so I asked whether they would be able to put one in that afternoon and they told me that they could manage it so I headed over there. We filled out the paperwork and I dropped off the phone and it was ready in just about an hour. Pricing was very reasonable and the phone works much better than it did when I brought it in! They offer a one year guarantee on the part and they followed up the next day to make sure that I was satisfied

Friendly knowledgeable service, quick repairs, and very reasonable prices. They were amazing and my…read morephone is finally fixed!

Had a good experience here fixing my S9. They used genuine parts, and it has worked flawlessly…read morefor over 30 days so far. My only issues was how long it took to repair. He asked me to come back in 3 hours, i called first he said for sure in an hour. Three hours after that he finally got it back. They charged about $100 more than other places, but his work was solid and he had the parts in stock that day. They seemed honest and my phone repair was correct. It was just expensive and slow. What's that saying again? You can have quality, speed or price... you only get to pick two.

Thanks for the quick work and for doing a great job! Had my screen replaced in under 15 minutes!!!read more

Made the mistake of taking my iPhone to verizon ... it was not a good experienc! Thanks to BROCK a…read moret The Jordan Creek location all is now fixed. Great service and super helpful- thanks Brock!

Horrible Apple care service. They refused to let us drop phone off early. No reason makes sense…read more Then our appointment wasn't honored waiting 40 minutes. Even we asked a guy and he said 4 more minutes and still nothing. Vast vast majority of my reviews are 5-star. Only do 1-star when service absolutely fails. Apple fails again Ok so they were late, then let us know it would take until the end of the universe to fix the phone, oh but here's the trade in value so instead of a simple $30 screen replacement, we want you to drop $500 toady on a new phone. Actual scam. Beware

Very helpful staff, phone was done on time, no problems with my insurance, they called to confirm I…read morewas scheduling to bring the phone in, and Mario even put on the screen protector I brought with me at no charge

I am extremely disappointed with the service I received at the uBreakiFix - Mills Civic Pkwy…read morelocation. I initially brought my laptop in for a broken screen and paid a $57 diagnostic fee. I was told the screen could be replaced with full touchscreen functionality if I paid the higher price of $321, which I agreed to. The touchscreen worked intermittently for about three months. After repeated issues, I took the laptop to a nationally well known repair company for a full diagnostic. They determined that there was no proper driver installed to support touchscreen functionality, and that the touchscreen hardware installed was not compatible with my computer and never should have been installed. I returned to the Mills Civic Pkwy location multiple times--four visits total. Each time, the touchscreen would work briefly (2-3 days) and then fail again. Eventually I requested a refund under the 1 year warranty and was directed to Asurion. Asurion confirmed they could only reimburse me with approval from the Mills Civic Pkwy location. Despite providing an independent diagnostic report confirming the incorrect installation, I was repeatedly told to bring the laptop back again. Only after months of issues did they finally claim they would now install a new drive--raising serious questions about what had been done during prior visits. I ultimately lost all confidence in this location. I have had excellent experiences at the Ankeny uBreakiFix location for years, but the Mills Civic Pkwy store does not provide the same level of service or accountability. I strongly recommend avoiding the Mills Civic Pkwy location.

I used to love going to this Verizon, but lately the sales reps do not want to help the customers…read more The sales rep Samantha was incredibly rude and wouldn't even tell us simple questions that were even stated online. Next time we'll be going to a different Verizon. Maybe you should too to avoid an encounter with Samantha.

I made an appointment at 8pm today and guess what, they dont care. The associate literally…read moreacknowledged that I had and appointment but helped a walk in customer instead. Why is an appointment offerred if it doesn't do anything??? Wow, maybe I chose the wrong provider....

paper sign on door saying closed (at peak hours) during the day. was directed across town to this…read morelocation and it is closed.

Koby did great job helping us purchase two new phone at good price. We're new to Verizon and he was…read morepatient friendly and answered questions promptly

This rating is strictly for Erica at 210 Jordan Creek Parkway, Suite 170. I am the guardian and…read morehave power of attorney for my mother who no longer uses her cell phone. I spent two months on the phone or online with AT&T "customer service" trying to get her service canceled. Each time I was transfered to another person who was unable to help me. Yesterday I spent over an hour on hold or talking with another person who was unable to solve the problem. Each month AT&T continued to do an automatic withdrawal from her checking account. Finally, I ended up the location listed above and Erica solved my problem in 10 minutes in a very professional manner. I give AT&T one star (terrible service) but I give Erica five stars. Thanks Erica!

Went at 5:30 and their doors were locked while people are still in there. I am also employed and…read moreunderstand that things happen, but personally I would've just left the door unlocked and told any customers that I wouldn't be able to help them. I think he just wanted to head across the street to chic fil a before the dinner rush but oh well.