Stay away from U.S. Cellular. and this store unless you want to get ripped off. My 87 year old father-in-law went into this store on Dec. 17th because he had a charging problem with his 9-month old iPhone 8. The representative, "Grant," told him they were unable to fix it despite the fact that the phone was still covered by Apple warrantee. My father-in-law, lacking any assistance from family or friends, took him on his word. Grant proceeded to sell him a new phone for $700, steal his old iPhone 8 (not as a trade-in), delinked the phone from my father-in-law's Apple ID, and then reset his Apple ID password. This is textbook definition of elder abuse, taking advantage of an 87 year old man anxious about not having a phone.
When I called US Cellular, the representative called this store, and an entirely different story emerged that didn't match up with anything. US Cellular kept saying my father-in-law could just return the new iPhone if he didn't like it, disregarding the fact that Grant stole his old iPhone 8 leaving him with no phone if the new one was returned.
Every step of the way is documented. I have recorded phone calls with US Cellular, and I submitted a complaint to the Better Business Bureau. BBB was dismissive of the allegations despite the fact that I told them of all the evidence I had accumulated including emails, phone calls, an eyewitness account, and circumstantial evidence. Their employee committed a criminal action, but they didn't care to look into it at all. I was very professional and factual in my claims the entire time. U.S. Cellular simply closed the claim without comment. Apparently, they have no internal mechanism to deal with bad employees, and they don't care. I'm sure they'll care more when I open an elder abuse claim against them.
This is a horrible, corrupt company. Stay far away from them. read more
