I have an iPhone 12 that needed a battery replacement. I called them on a weekday afternoon and…read moreasked if they had the battery available, and they did. They do not require appointments so I asked whether they would be able to put one in that afternoon and they told me that they could manage it so I headed over there. We filled out the paperwork and I dropped off the phone and it was ready in just about an hour. Pricing was very reasonable and the phone works much better than it did when I brought it in! They offer a one year guarantee on the part and they followed up the next day to make sure that I was satisfied

I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

I am SO impressed with the employees at the T-mobile store on mills civic pkwy! I was helped twice…read moreand each employee went above and beyond, wanted to get things just right, even if it took awhile(!). Amazing customer service!

Carina was here to help me today and she was WONDERFUL! I am a nervous wreck about technology and…read moreshe has me scheduled for an installation, she let me know prices up front, and I feel completely comfortable with what was chosen this afternoon! What a gem she is!

Completely wasted my time and money. They failed to repair my phone, and when I asked for a refund…read moreof over $100, they were unhelpful and dismissed my request. I would not recommend this place to anyone

O Geeks wireless is a very great shop for a wide variety of services. Some of the services they…read moreProvide are ,cell Phone repair/sales,computer repair/sales bill pay for several wireless company's and much much more. the only complaint that I have is they are understaffed. With saying that they do bust their behinds to take care of every customer.

I went in there today, per my phone carrier, to simply have a cracked screen repaired. I waited 2…read moredays for this appointment, I was there promptly and 1st thing when they opened. After waiting an hour, hour and a half (not a big deal, i would have sat there all day if need be), I got my phone, tipped them, and left. We didn't even make it to the hyvee by there, and my phone had some weird icon I had never seen, Google said 1 of the things it could indicate was overheating. Then when we got to Hyvee, i tried to charge it with the wall plug and my portable charger, and it would not charge. I took it back, and they told me they now would have to order a new part and it would be Friday. Friday. They, somehow, got it charged to about 85% and sent me on my way, with a warning that the charge wouldn't hold long. I had been waiting for this appt, now with 2 NEW problems, that I did NOT have before, have happened, And I would need to wait until Friday. I was DEVESTATED. I was absolutely sad, but what else could I do. I left and went to the Tmobile that sent me there, and they got me set up with a whole new phone,since it was NOT broken in THOSE 2 areas when ai went IN the CPR store. THEY were AMAZING, the referall being forgiven. I am SO grateful that THEY went above and beyond. I realized this afternoon that I forgot my portable charger at CPR, so my husband went to pick it up. He got home and Inormed me that "they were willing to work with me, but I was a little rude to them on the phone". Are you KIDDING me? I was so upset I had to have a now, even MORE broken phone , ANOTHER 2 days for things that were NEWLY BROKEN. When I called to ask about it, I ABSOLUTELY was NOT "rude". I was devastated, confused, EXHAUSTED, unsure WHAT i now needed to do. I was not rude. I am so shocked and SAD that THIS was how I was treated. T-MOBILE got me set up and thank goodness for them. I will NEVER refer ANYONE to these people. Telling him I was rude, I didn't cuss, I holding back tears trying to figure out the bus system out there, because I have only been to Valley Junction 4 times. I have a traumatic brain injury and that phone is my lifeline. I was scared and shocked that NOW my phone was broken in 2 ways that it wasn't before. He tried to tell me "well when you dropped it, that must have been how it broke". So I guess I am "rude" because I told him that "no. I cracked the screen 2 days ago and there has been no issues at ALL with the charger or the thumb sensor. Somehow had been charging with NO issue. I guess I'll see you friday". If you do something wrong, own up to it. It isn't the end of the world. But Messing it up, then acting like I am a jerk for being shocked, it's not ok.

Went in for ZAGG Warranty repair. The guy who installed the new glass ($5 install fee) trapped…read moredirt under the new glass. The intimation was that if I wanted him to start over I'd have to pay again. So I'm paying $5 for someone to install it as well as I could. No offer to replace to make it right. Will never return.

I brought my iPhone 8+ here & he repaired it in 20mins & also repaired my iPhone battery!…read moreDefinitely recommend

From the owner: We are a small business repairing cell phones, tablets, & laptops. We use only high quality parts…read moreand offer 18 Month Warranty on most repairs. You can also wait while device is being repaired in comfy seating area. We also replace watch batteries!.

Everytime I go with them they tell me one price and then jack my bill every month call corporate…read moreoffice and would not and did not help me worst customer service I have ever had / if I could give them 0 stars I would

I was very disappointed with the service in the store. In the past, I have always been very pleased…read morewith US Cellular service in other stores. However, in this store they will only help if you made your purchase there. We visited the store for help inserting a SIM card in a new phone purchased from US Cellular online. Even though the employee was not busy, she refused to help unless we paid a $30 fee. We only needed help trying to insert the SIM card - not to activate the phone ( the representative said she worked on commission). I find this unbelievable. We even had a letter from US Cellular indicating that the phone should be activated for free. Very poor customer service.

I do like walking into a business and having someone greet me and ask how they can help…read more It's also great to have a cell phone store that has adequate staffing and customers don't have to stand around and wait all afternoon to be acknowledged. I'm not a Verizon customer and the reason I was there was for a deceased family member, but if I decided to change service, I'd go back here.

I have an iPhone 14, an iPad Pro and home Internet and I signed up for another home Internet…read moreservices yesterday and went to pick it up. when I got there, I told the manager that I had a lot of problems with the last one trying to train the modem to the service at my actual address so I asked if she would do it at the store instead and she claimed that it could not be done. I told her my first modem was programmed right here in this very store, just as im asking you to do now, so I know that is not true but she continued to say she is the manager and that is the protocol. I wasted my whole lunch hour and several hours after trying to do something that Verizon should've just been happy to help me do in the first place. I went to the store to get the help I asked for the first time and the manager tried to give me a phone number and send me off again and I told her if you don't want to help me you can just take this thing back and then she said "that will be fine" because she clearly didn't wanna help. well, it's not fine because you wasted a whole bunch of my time, and didn't try to help me at all when i was trying to prevent abunch of wasted time and then when I got upset about it, she told me that I have to leave or she will call the police. I really cannot believe this happened to me, but if something doesn't get straightened out and she doesn't get reprimanded I am seriously considering canceling my service because there is no way I am going to let my phone company treat me like that.

These guys are the best ever! Best merch and inventory and the team always takes care of me.read more

I went in because the battery in my (very) old phone was about done. I wasn't terribly excited…read moreabout the prospect of a new phone, or a new plan. I'm not tech savvy, and it's overwhelming to say the least. But the staff here are GREAT! If you have any reservations about technology, are uncomfortable asking questions and are worried you'll leave with an astronomical bill, please come see them! Nico answered all my questions and was so patient! Tasha and Jenn were working and I heard them with their customers while I waited, and they couldn't have been more wonderful! They also answered mine as they came up. I left with a brand new phone AND plan, instead of just replacing the battery, I asked Nico to lay out my bill so I could see exactly what my monthly bill will be, and I can't put into words how user friendly the phone he helped me pick out is! I will recommend this store every time I bring up this phone! I walked in nervous and NOT excited about feeling "on guard" with having a broken phone and the prospect of being out $$, and the 3 of them sent me out the door, happy as can be with this new phone!