Customer service isn't great, the internet goes out a lot and the have done nothing to fix it.read more

Had a great experience with Kim in changing phones and transferring data. She was so friendly and…read morehelpful through the whole experience.!

Absolutely great company to work with! Customer service support is second to none! Definitely an…read moreasset to our small community!

Rudest employees ever! Every time we have to call to report an outage with our internet, they blame…read moreus for service being down (we have the wrong equipment, incorrect settings, outdated routers, etc) even though everything worked fine before and equipment was practically brand new. Last week the technician showed up, immediately began blaming our equipment and setup for the sudden outage (worked great for the past 6 months, which was the last time they sent a tech out and that person is the one who set it up), talked to me as though I was a complete imbecile with the IQ of a donkey (I have a master's degree and am working on my PhD), rudely interrupted me numerous times, incorrectly told me I was using a second router as a wi-fi extender and that I needed to purchase one from them (we have an actual wi-fi extender we purchased elsewhere, and it works great), trampled all over the flowers and plants in my flower bed, and ended up replacing a small section of cable in our office and charged me double what I could've bought cable for elsewhere...then told me he didn't know if that was the problem or not. If we could get internet service elsewhere, we would in a heartbeat. Every employee there that I've ever talked to on the phone or in person is rude and condescending... I guess if you go to tech school to learn how to screw in a new cable, it makes you superior to those of us who pay you to make a service call. I've dealt with this business for 3 years and am Fed up with their unprofessional and rude attitudes.

They do a great job of installing & are a big help when a problem comes up with a carrier.read more

From the owner: The Choice is Clear...Crystal Clear! Your Local Authorized DIRECTV Dealer. Residential and…read morecommercial entertainment experts. Applications Include home, apartment complex, hotels and lodging and institutions. We have provided legendary customer service for over 15 years in all of Central Region. Call now and take advantage of free residential installation. Mention code Website and receive additional savings and special promotions. We are looking forward to serving you!

When I visit my now 97 year-old Dad, I get an errand list as his mobility is limited and he finally…read moregave up the car. One day's task was stopping here at the Mediacom office to get a new remote to replace the old one. The guy at the desk handed it right over, along with a card with QR Code instructions. The later is fine by me, but not for my Dad. How about a simple quarter-pager that anyone without a phone could follow? I'm a little more tech savvy, and let's just say that it's not any easier past the QR Code scan.

Internet lags and freezes constantly. Glad we didn't sign a contract! Called and just get told it…read moreneeds an update and that the device is too far from the router/eero, but its supposed to be good for 1500 sq/ft. When the TV is only 4 foot maybe from it....

Consistent drops for no reason. Their tech support is as useful as a room full of monkeys throwing…read moretheir keyboards. I work for an isp, unfortunately my apartment complex got rid of them for ICS. If it was occasional outages I would get it that's normal. But every freaking day it drops for no reason multiple times a day. Unless they fix their issues (highly doubtful) i refuse to pay for more than their free service. Truly a terrible experience

Poor quality work, started off with putting in our new fiber optic internet at the Subnet drive…read moreapartments in Ames. At first, they worked well on the equipment but had larger issues installing the internet services, they keep trying to fix it but seems like there's little progress and they have deactivated our own personal router. If you're looking for a good quality internet service, they are not living up to their value currently. Greatly disappointed. Would not recommend

My lastest complaint about Centurylink is a new "Internet Cost Recovery Fee 0.99" that caught me…read moreby surprise. If warning was given the communication was not effective - probably buried in fine print somewhere. I emailed company and had the following reply: "John, please see below for an explanation of the Internet Cost Recovery Fee. As of May 10, 2013 CenturyLink began charging a Cost Recovery fee to our High Speed Internet users. The Internet Cost Recovery Fee is a monthly charge of $.99 that helps cover the costs associated with the building and maintaining of the Internet network." In other words the company wanted to increase the cost of my plan just to pay for the normal costs of running a business. First, a direct email ahead of time explaining the rate hike would have been appreciated. Second, it seems just like the company wanted to increase the fee of an agreed upon service but WANTED TO MAKE IT APPEAR to be a mandated fee like I have on my phone landline. My service has been only mediocre for the past two years. $40 per month (now $40.99) seems high for 3 MBS service. I tried to negotiate a better rate with no luck unless I wanted to bundle with unwanted services. I was promised two VISA reward cards when I signed up in 2011 as part of two promotions, but only received one. I tried to resolve it several times on the telephone with customer service reps and thought I was getting the problem resolved. I finally gave up. I should have documented the promotions better when I signed up, but did not expect the problems. My daughter in Des Moines had numerous problems paying her bill online and by telephone with unwarranted fees and mistakes. She finally decided to just drop her check in the company's dropbox downtown each month rather than pull her hair out with the online problems. She says she will NEVER use Centurylink again!

From the owner: Qwest is now CenturyLink. Want the best home phone service, affordable long distance and high-speed…read moreinternet? Go with CenturyLink for the ultimate home technology. DSL lines get you online with fast, easy internet access.

I help my brother with all his bills, I am his POA and payee. We tried to set up service with…read moreCenturyLink in Sept 2025. They told us that someone had to be there from 8am-5pm, so my husband waited for them all day. I showed up about 4:45 PM, and he said nobody ever showed up. We checked the phone line and it didn't work. We called CenturyLink right away before they closed, and sat on the phone with them for about 2 hours between different departments. They never resolved our issue. We told them that the phone line was not working. I told them that it might be a faulty phone jack, and they told us to call back the next day. I told them that I would not be able to call back the next day because I have work and school. My brother had no phone, so he had no way of calling them the next day. Now that I'm out of school, I am trying to set up service for my brother again, so I called and made another appt for tomorrow, Jan 13, 2026. I got a text from CenturyLink today saying I had to cancel an old account before I could set up service for the new appointment. So I called to cancel the old account and they told me I would have to pay all of the backpay for a service that was never set up. I told them I would not be doing that and asked for a supervisor. I spoke to Russell, and he said that I would have to pay all the backpay as well for a service that they provided. I asked him, "What service?" And he sat there in silence and then told me that he'd be looking forward to me calling back for whenever I needed future service. I informed him my brother had a severe mental impairment, but that did not seem to matter to him. I told him that there would be no future service, and to cancel both the old account, and the new order. I told him I would be disputing this through any credit bureaus if they send it to collections but that we would not be paying for a service that they never provided. We hung up, and I set up phone service with a different company for my disabled brother.

I absolutely hate CenturyLink. Everything about them--the customer service, the website, the login…read moreprocess, the setup process, the cancellation process--just sucks. It's like they go out of their way to make every interaction as painful as possible. Setting it up was a nightmare, and expensive too--around $140 just to get started. I figured, okay, fine, that's the cost of doing business. Within a year, my bill went up three times. I said, okay, fine, maybe that's just how it is. But now? Now they're just making up fees out of nowhere. I got an email last month saying my modem lease fee is increasing to $17 starting March 7, 2025. Why? Who knows. It's the same modem I've been using since day one. If anything, it's old and should be getting cheaper, not more expensive. Then another email comes through talking about some "Facility Relocation Cost" fee coming soon. Relocation? Who moved? Not me! Why am I paying for that? Right now, I'm paying $81 a month for the same basic internet that started at $70. I don't game, I don't stream heavy content, I don't download huge files. Just regular internet usage, and yet my bill keeps creeping up for absolutely no reason. I swear, ISPs are the biggest scam in existence. If I had any other decent options, I'd be gone yesterday. Anyways, I wrote all of this to say; why is it so hard to cancel services? I'm looking for a customer service email and can't find anything. The chat bot isn't working, the website is glitchy, and they're an internet company. Y'all should have the best computer scientists, software engineers, etc. Bro, don't piss me off.

After my experience today with Qwest, I'm pretty sure their staff is clueless or doesn't care. I…read morehave internet service through Qwest + a Qwest modem. My modem suddenly stopped working yesterday. No internet service and the "power" light was red. I called up this Qwest location and described what I was seeing. The salesman told me to unplug it and plug it back in. Nothing. After 45 seconds of trying to help me, he told me that I'm just out of luck and I MUST purchase a brand new $120 modem. I asked....no alternatives? He gave a stern answer: the only way to solve your problem is to buy a brand new $120 modem. I then called the Qwest international helpline. They also told me to buy a brand new modem. Then, I went to Gamestop (of all freaking places) and made quick mention of my modem problem. The salesman there suggested I buy a new AC adapter for $15 and try it. I bought it and tried it. My modem's now working perfectly. Random Gamestop dude saved me $105. How did random Gamestop guy know more about a Qwest product than the worthless people at Qwest? If Qwest doesn't see this as a problem (clueless/worthless staff), then I'm not sure what else to say.

Is there a worse service than Century Link? I wanted Internet only service for my apartment and…read morethey ended up slapping on a bunch of fees and a higher monthly fee. To straighten out, you only need to sit on hold for 25 minutes before they pick up. Great service guys.... Can't wait until online technology totally replaces the need businesses like this one.