They installed a water heater on a short notice. But it took couple of visits for them to actually figure out an issue. If I had after first visit($150 charge) , I would have gone for the new install sooner ...Second visit technician did more checks and told me get a new one(ruud) but he couldn't give me more info on what model it was and if its better or not...Manager called soon and gave the info I was looking for..and scheduled the install quickly over the weekend.. I joined their VIP text club and received a 15% off coupon but it missed disclaimer that I could not use it on new installs and only on servicing..It would have been helpful if coupon was clear.. read more

Kristie Stonebraker 9602 Bishop Dr Unit 4 West Des Moines, Ia 50266 Dear Dorrian Management, I am writing to express my disappointment with the service I received last week regarding my air conditioning unit. My air conditioner failed three nights in a row. On Wednesday, Garrett arrived promptly, which I appreciated. However, after finding one issue, he appeared to assume that was the only problem and did not perform a more thorough inspection. The next day, when I returned home, the unit had failed again. Garrett came back promptly and replaced a plug in just a few minutes. My concern is that he did not clean or inspect the line entering the house, where there was a noticeable nest or blockage. Had more time been taken during the initial service call to thoroughly inspect the system, I believe additional issues may have been identified sooner. Unfortunately, when I arrived home on Friday, the air conditioner was not working once again. Jeremy responded promptly and diagnosed a failed condenser fan motor. Fortunately, he had a replacement fan on his truck, and the repair was completed that evening. While I was grateful to have the unit operating again, I was very disappointed when I inspected it the following morning and found exposed wires protruding from the top of the air conditioner. This is unacceptable. Exposed wiring leaves the unit vulnerable to damage from weather, mice, rabbits, and other animals, especially with winter approaching. In addition, I asked for a quote on a replacement unit. I never received any follow-up communication regarding the repair status, the quote request, or my options moving forward. I understand that this occurred over a weekend and that schedules can be challenging, but your company has staff on call. A simple update would have gone a long way. I was also disappointed to learn from the technician, rather than from your office, that your company does not install units in modular or mobile homes. This information should have been communicated directly and professionally by your office staff. Over the years, Dorrian built a strong reputation for quality service and customer care. Unfortunately, my recent experience did not reflect those standards. While both technicians responded promptly, I feel that the overall quality of the work, follow-up communication, and customer service fell short of reasonable expectations. As a result, I have decided that I will not be using your services in the future, nor will I be recommending your company to others. I believe Dorrian would be disappointed to see the level of service and communication that customers are receiving today. I have pictures of wires sticking out, would love to be able to upload them. Sincerely, Kristie Stonebraker read more

If I could give zero stars I would. Let me start off by saying the whole purpose in posting this review is to save the next person, and hopefully they don't end up like we did. We had a service technician from Dorrian come out to our home on a Monday as our AC wasn't keeping up. (It was working, just not maintaining the temp we had set- it was also over 100 degrees outside, but we assumed something wasn't working correctly if it wasn't at our set temp). Upon arrival of the Dorrian technician, our Freon was shown to be at the perfect level ("slightly overcharged" were his exact words) and he diagnosed it as potentially a TXV valve that was starting to fail. he recommended to run it until it stopped fully and then replace the unit. He said it may still last 1-2 years potentially, it's just hard to tell when it would go out. Within 24 hours our AC stopped working completely and we called out Lozier heating and cooling to give us a FREE 2nd opinion. (At the very least, utilize this option as it's FREE to the homeowner and could save you hundreds/thousands). When the Lozier technician arrived, our Freon was found to be at darn near ZERO (drained out within 24 hours) and the Schraider valve was extremely loose. (Alarmingly loose, per the technician). We could also see a puddle of the Freon oil that all drained out onto our landscaping rock below our unit. After paying $820 to have all of our Freon replaced (6-7lbs) into our unit and doing a full leak check (to confirm our suspicion and confident we didn't actually have an issue), there was found to be no leak per the technician. Our AC was working 100% as it should all along and There was absolutely nothing wrong with our TXV valve. The only thing I can say is DO NOT, do not, do not have a Dorrian technician to your home!! I cannot recommend Lozier enough, but at the very least, avoid Dorrian!!! Side note: we also spoke to the extremely rude store manager at Dorrian to explain the situation, hoping they would do SOMETHING to make it right (since it was their technician that left the valve loose that drained all of our Freon) and when we asked if anything could be done he said "NOPE. Glad your unit is working now." His lack of empathy, compassion, and understanding was ASTOUNDING! Worst costumer service we have ever experienced from anyone, ever. The front desk gal at Dorrian was so nice answering the phone, the service technician that came out was very personable and professional and accidentally (giving him the benefit of the doubt) made a mistake, but the manager- WOW- if I can recommend one thing to the Merit Group (owners of Dorrian) it's to find a new manager for Dorrian Heating and Cooling. update: after over a dozen attempts via phone call and email, we have received no response from The Merit Group operations manager or the Owner. That tracks with the treatment we received from Dorrian- avoid this company!!!!! read more

Dorrian Heating and Cooling treated us right. The workers were informative and courteous. The work quality was amazing and quick. They reviewed the plan with us and listened to our input. I would highly recommend them. read more

A 10 min job took them 2.5 hours and they charged me for that . First they did not have right ladder( even though I told them it's a two storied house when I scheduled the appointment ) , then they did not have right parts ( even thought I told exactly what the job was when I scheduled ) , so I went to store and brought the parts only to realize they did not want that ... so they went to store to get it ...... it only took 10 min for actual work ..... very unprofessional , unprepared and a rip-off . NEVER USE THEM AGAIN !!!! read more

We have not been pleased with a service issue from Dorrian. We are trying to work with them on this matter and we will give an updated review after we have worked through this issue. read more

I called Dorrian to check out our fireplaces as they were having some issues. I decided to have them check the furnace while here also. The technician started off by calling when he was going to be later than the previously scheduled time. I appreciate getting this phone call that keeps me informed. The technician found issues with the furnace, explained the problem and then fixed it. He tore apart each fireplace, cleaned them, found the problems, explained how to fix them and then did it. He was very concerned about keeping our home clean and cleaning up after himself. I will be happy to call them again and have them do service in my home again. read more

Had our home built over 6 years ago. Dorrian installed our heat pump. Had problems with the heating and cooling from day 1. We called in regards to issues and the owner was very rude and refused to come out. We called the builder of our home and they finally stopped by. Obviously nothing done as we continued to have problems even after calling in 2 more companies. Today we had Ryan Garvey of Wolin come out and after a few hours of troubleshooting our unit it blowing wonderful cool air. So grateful it is finally fixed ! read more

Doug P My 14 year old Bryant A/C Unit blew a compressor 2 weeks ago when it was 100 degrees. Donnie came out next am and told me the good news! He asked me if I wanted him to fix it, I said NO. Get me a new high efficiency. The old one was too big for the house. His guys put me in a 4Ton instead of the old 6Ton. The house cools so much better and it is dehumidified! The Ruud Unit they installed is SOOOO quiet and SOOOO much larger. Works great! The installers did a beautiful job. Polite and neat!!! Thanks Again read more