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Verizon

3.0 (10 reviews)
Open • 9:00 am - 7:00 pm
Updated 1 month ago

Services - Verizon

Internet service providers

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The response after an hour-long in-store wait.

This store has it all! Sales pitches where they leave out monthly fees? Check! Waiting an hour the next day to return merchandise which incur said monthly fees? Check! Having to come in a third time to report that although the merchandise was returned weeks earlier, there are still three additional phone numbers on your bill? Waiting an hour to be handed the customer service phone number that you've already tried from home? Check and check! Waiting an additional 40 minutes so they can fix their own mistake? Should I go on? If the wait times are always this long, maybe schedule more employees. In an industry that is only a service, customer service is severely lacking.

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4 years ago

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Verizon S.

Helpful 2
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Love this 1
Oh no 0

5 years ago

Literally stood there for 20 minutes and wasn't even greeted, so I walked out. A waste of my time, I only get around an hour for lunch.

Helpful 1
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Love this 1
Oh no 0

6 years ago

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Verizon Customer Service

Helpful 0
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7 years ago

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Verizon Customer Service

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

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Verizon Customer Service

Helpful 0
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Oh no 0

12 years ago

Helpful 0
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11 years ago

Helpful 2
Thanks 0
Love this 2
Oh no 0

10 years ago

Helpful 0
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Photo of Max M.
457
32
0

10 years ago

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8 years ago

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Verizon Customer Service

Helpful 0
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UScellular & T-Mobile

UScellular & T-Mobile

(6 reviews)

$$

The customer service was incredible, some young man helped me get in and out the door and with what…read moreI needed and answer all my questions with the quickness!

You should pay more, let me tell you why..... My husband and…read moreI went to our local Wal Mart and signed up for US Cellular service. Shortly after signing up our phone was destroyed. Teenagers!!! We tried to go back to the Wal Mart in Ankeny to purchase a new phone and was told that the only phones that were compatible with our service contract were the REALLY expensive ones that I don't think many people could affort straight out of pocket and due to the fact that our plan was a plan through Wal Mart we could not obtain a phone on payments. The only choice we had was a "camping phone". Apparently Wal Mart was no longer going to be doing that kind of service contract through US Cellular. We went to both of our local US Cellular stores and was just given the national number for customer service. Upon calling I got a very uncooperative man who advised me I could not shut off our service without paying a early termination fee (even though we had just paid our bill and had a $0.00 balance on our account). I tried to ask him if we could purchase a phone through them that we could use with our service contract or something. He advised me that no, I could not. They had NO phones that would be appropriate for our contract. At this time I told him we would no longer be doing business with US Cellular, he advised me that they would not shut off service and would continue to charge us a montly plan fee until me paid off the contract and early termination fee to get it to stop. Now, according to the last correspondence I received owe more than $200.00 for service we have NOT used due to not being able to purchase a new phone and to get them to stop we have to still pay the early termination fee. DO NOT DO BUSINESS with this ratchet company. I am considering contaction the Polk County Attorney. This has got to be illegal on some level.

Verizon - mobilephones - Updated May 2026

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