I truly cannot believe the good reviews I see on yelp for this salon. I had the worst experience with them.
The short version: I paid $200 and spent two days off to get a terrible color followed by an even worse "correction". That coupled with their complete lack of professionalism and a hugely argumentative attitude.
The detailed version:
I came in asking for an ombre to transition my roots (about 2.5 inches of dark blonde virgin roots) more gracefully into the near-platinum blonde that was the rest of my hair.
The stylist, Taylor, seemed confident she could give me what I wanted. I showed her a picture and she said she could achieve it. She consulted with her superior and I trusted their judgement. Halfway through the coloring process, however, Taylor informed me that she would not give me *exactly* what I asked for, but that she would give me "something that would make me very happy". To be clear, I would have been fine if the salon had told me what I wanted wasn't possible, but to tell me they COULD give me what I asked for and then go back on their word halfway through with product IN my hair, just seemed a bit like I was being swindled.
$200 I left the salon with a near-brunette all-over. On the bottom, however, it looked like they did nothing at all- I still had that huge band of new growth jutting up against platinum blonde color. I tried to be polite at the salon and I held my tongue, but upon seeing it in better lighting, I realized that I really did not have what I asked for.
The salon was closed for the next two days so I couldn't reach anyone, but I reached someone on the third day. They did not apologize or take responsibility, but tried to play a he-said-she-said game with me, telling me that the stylist said I explained things differently and it was my fault if I was not clear enough on what I wanted, and that's why my hair resulted the way it did. They did say they would try and fix it, though so I scheduled an appointment for a correction. They did not work with my schedule at all for the appointment, but at least they said they would not charge me. I also requested that they put me with a senior specialist, but the owner called me back saying this was not possible and that I would be paired with the same stylist who did the color the first time.
When I showed up for the correction, the owner and the stylist both spoke with me. I asked again if ombre was possible, presenting a picture, and the responses I got were contradictory and defensive: from "yes we can do that! But you're being unrealistic" To "well we CAN do that, but you wouldn't want us to, because you weren't happy with us last time and we think you'll just complain again." To "what you're asking for isn't possible, and by asking us to do it again you're being difficult." (yes, they actually started telling me that I was the problem). At one point I caught the stylist rolling her eyes at me in the mirror where she thought I could not see. Things went downhill from there. Eventually, the stylist got fed up and simply said "time is of the essence so we had better just get started." I still wasn't clear on what they were going to do to fix it, but by then I got the feeling they just wanted me Out of their salon. Wanting to salvage the situation (and preferably, my hair) I gave in again and decided to trust them. So I showed them the picture one more time and said "CAN you give me this?" And they said "yes. We will get you there. Just trust me."
Two hours later I walked out with a bad bleach job on top of the brunette color they originally gave me.
My hair is badly damaged enough now that I will have to wait another month or so to fix their mistake.
If you like bad hair, being met with attitude, argumentativeness, and being told that you are the problem when someone else screws up then this is the salon for you. read more