Let me first start by saying, the food is delicious (when cooked to the right temperature), but the…read moreservice, that's a bit questionable.
The other night we checked in for our reservation & the hostess proceeded to take us to our table. She initially took us to a table set for 6, meanwhile we were a party of 7, so she motioned for us to sit at the next table, which was set for 7 people. Upon walking to our table & pulling out our chairs, a man in a suit, who I presume was the manager, asked if we had been helped. He completely caught us off guard because we hadn't even sat down yet. I answered him yes, & then he proceeded to tell me that usually someone from the front would walk us to our table (as if we had just walked into the restaurant & sat ourselves). What?! I responded & told him the host did. In actuality, she walked us to the vicinity of our table, not right up to our table, but that's a discussion for him to have with the hostess. Being we were customers & this was a nicer restaurant in comparison to a more casual or fast food place, the way in which the manager confronted us & handled the situation was completely unprofessional.
Anyways, the rest of our party soon joined us & after ordering drinks & a couple of appetizers, we ordered our food. Well, out of the 3 medium well steaks we ordered, all 3 were brought to us rare (red & much more raw inside than we prefer, or ordered). We sent all 3 back & when they came back, they were better, but still not medium well). This is surprising because being Larsen's is a steakhouse, I would think the cooks would be able to gauge the temperatures more accurately. Needless to say, the seasoning they use gives their steaks a delicious flavor, so we did enjoy that.
Another issue we encountered was our waiter, although very nice, took the initiative of charging our party for extra kids chicken tenders, simply because our friends' daughters were sharing them & had asked for an extra plate. While that was a kind gesture, he should have asked their parents if they would like extra tenders, not just do it & then charge us. Also, my friend's husband ordered 2 sides with his prime rib, thinking it came with 2 sides. When the bill came it reflected the $10 additional side, so he asked the waiter about how it, to which the waiter responded that the menu clearly states that it only comes with one side. I understand that & our friend's husband clearly didn't see that (nor did we pay attention when he ordered it, we were talking), but typically in cases like this, the waiter would let the person know that they would be happy to accommodate their request, but that the extra side will be an additional charge.
After being at the restaurant for over 2 hours between the slow service, issues with our steaks, & discrepancies over the additional charges (which the waiter did take care of), we left a little less than satisfied with the restaurant, & the waiter was clearly not happy with us.
Although the waiter took care of everything, not once did the manager come back to our table to apologize or ask how everything was. Usually when there's an issue, the manager will stop by the table to check in. I don't know that we'll be returning to this location.