AVOID AT ALL COSTS!!!!!! I'm writing my first ever review of anything ever as a warning about the absolutely appalling experience I had here today compliments of Ryan. HE IS OBJECTIVELY HORRENDOUS AT HIS JOB and probably doing a bunch of blow in the back since he's in such a rush all the time. This individual should definitely not be working anywhere near other humans.
From the get-go during our 'first date' wedding dress appointment, he was incredibly condescending and inexplicably rude. He clearly didn't take the time to read anything I took the time to write or talk with the other consultant about, only wanted to name drop about how he is besties with Sarah Seven and Savannah Miller and about how he used to work at Lovely Bride and 'lead models all around the desert in dresses' as if he does important things in this industry. He refused to even pul more than 2 of the dresses I had spent a good amount of time researching on their website (because he was in such a rush to get rid of me so he could get back to gossiping with the other Daria-esque staff in the back??!!), forgot my name twice, forgot the wedding date multiple times, only offered me a drop of champagne 'in their favorite mug' begrudgingly after I asked, then rushed me so much I couldn't even have one sip, told me I had to take my own photos, berated me for asking about the possibility of tailoring the back of a dress, rudely repeated the definition of a bustling term when I asked what it was, consistently ignored me and left me alone while he ran to chit chat with the fellow shop girls in the back, didn't offer one piece of feedback good or bad (only the Daria-like girl flatly popped her head out of the back once to tell me the dress looked 'cute'), argued with me that a dress that he had called the Belmont's 'silky sister' was nothing like the Belmont as if I was a moron, after an incredibly rushed 20-minute session (which was supposed to be A 90 MINUTE PRIVATE APPOINTMENT with STYLISTS THAY FEEL LIKE OLD FRIENDS!!???) he pushily said 'what's your problem, what else do you need' to make a decision on the spot ... and not in a nice way...I was so shocked and upset I was on the verge of tears when I ended the appointment early and ran towards the elevators. As I was leaving he told me that it takes 12 months to make a dress! I was shocked, I told him 3 separate times my wedding was 10 months away and no one mentioned this. When I asked why he hadn't said that earlier he said ughhhhh we'll, they could sometimes rush it for an extra fee... unbelievable. They really did not want me to purchase a dress here. This guy was insanely argumentative, unprofessional, incredibly rude and condescending, pushy, and constantly trying to get me to leave.
I ended up going to the back room to complain when I left to 'Dee' who I had spoken with on the phone when leaving my credit card info and who had been relatively nice. I told her how disappointed and upset I was and while she seemed genuinely concerned, she ran back to give me a card with her direct line to call her later and I realized when I got home it was the EXACT SAME GENERIC CARD AND NUMBER.... she was only just pretending to have some concern. She also asked what she can do to make this better .. ahhh.. you should know what you can offer when this imbecile runs off clients..it's not up to me to tell you..and anyway, you couldn't pay me enough to wear one of these dresses and represent this brand.
Savannah, Sarah, Dee, anyone else... why employ someone as awful as Ryan? It looks like from all the other negative reviews about a man at Sarah Seven... is he the manager?! Why would you ever put someone like this in charge of selling insanely overpriced dresses where people pay thousands of dollars simply for the 'customer service experience' ... ?! Obviously this is not the first time. There are plenty of other comments about guy and his sassy brunette friend being awful at this location.
I've been to about 10 other much more high end bridal ateliers in the City and the customer experience has been excellent - I truly cannot believe this one is still in business in NYC, with all the competition.
If you really love these overpriced dresses and insist on giving them your money, avoid the flagship, Ryan and his totally rude, gossipy buddies in the back at ALL COSTS!! They treat you as if you're an inconvenient annoyance that has shown up only to take them away from their snarky commentary they make alone in the back. Take your hard earned money to someone who deserves it.
If I could give negative stars I would. I've never been treated this poorly, shopping for any service, in my entire life!!! read more