Ordered a pool liner. It was the wrong one. So I wanted to return it for full credit so I could…read morepurchase the correct one that was about $200.00 more which i was Fine with. They could care less. Now the box for the original liner was never opened. They didn't want to hear it. They charged a 30% return fee and I had to also pay shipping to return which came to about 50% of what I paid. So I returned it in original box, the same way I received it. I called back about a week later after tracking showed it received at the Fla. address for returns. Mind you, they never contacted me to let me know it was received. I was told that the package was received opened and damaged. I asked hem to send me photos of the damage and of course they didn't and was told that they contacted UPS about the damaged box and that UPS was waiting for my claim. Well that was a lie as they didn't contact UPS until after I called them out. Bottom line don't deal with these thieves. #1 the phone number they list is bogus, so there is no one to talk to, #2 it's email only which is a joke. I put the claim into UPS and keeping my fingers crossed. Good thing I took pictures of the box at the UPS store I used to ship it back. YHEYSUCK!

Ordered a liner 6/15. Still has not been checked on. It has not been confirmed or shipped. Took my…read morepayment 6/17. Emailed on 6/30- they said they'd "check the warehouse". Requested a refund.

Excellent Service, If your looking for great pool Service, give them a call. On time, and…read moreprofessional crews, did a great job fixing our in ground pool.

We just got our liner replaced and couldn't be happier with the service they provided! Everyone who…read morecame and helped was so friendly, helpful, professional and informative! They came out quickly and communication was above and beyond. Buff City Pools is now our first and only call when in need of service or repairs and recommend them to everyone.

I bought a 10+ year old hot tub on Craigslist for a few hundred bucks and saw Steve offered hot tub…read moreservice nearby. Knowing I have an older tub on my hands, I knew it would need some service. I wanted to look into replacing a seal around the pump motor and impeller since there was a little bit of a leak on it when the pump was running and gave him a call to ask if he knew where I could get the parts locally. He was very helpful and suggested Gary Pools. He gave me some good advice on replacing it myself, so I wanted to give him 5-stars on Yelp just because I know if I ever hired him for anything he'd be extremely helpful. I got his prices for the future and he said he charged around $125 and up for a service call + parts which seemed reasonable to me. Hopefully, I won't have an issue where I'll need his help, but if I do--at least I know a local hot tub repairman I can call! Glad I found him on Yelp.

Hats off to Steves Spa Service , very knowledgeable, reliable, did awesome job on my jacuzzi…read more highly recommended!

*I have never been to Recreational Warehouse. I am posting this review for my dad*…read more On Wednesday, he got out of work late and by the time he got to RW, it was 3 min to close. Mark and Lisa were working and even though it was time for them to go home, they opened the door for my dad. He needed a pool cover and a pillow. They took down his order, went wherever to get it, and cashed him out. All with a smile and what my dad described as 'excellent customer service'. He came home so happy that they were able to accommodate him like that.

Absolutely terrible service the moment your hot tub is not within #Warranty, despite not expecting…read moreit to be. Appointment was made for Service to my hot tub. They did not show and did not bother to come. Even after calling and leaving a voicemail about the appointment no response was ever made after calling again to try and have it serviced. they abruptly cut you off and send you off to the next person to not deal with you. Then deny you even having an appointment with them, even though you called. And this was with dealing with the owner as well, who was extremely rude and inappropriate to his customers. I cannot recommend enough to not do business with them and find a company that is more professional. If this owner is a representation of the company, I am surprised they've remained in business this long. Do yourself a favor and look elsewhere.

Honest and knowledgeable And willing to take the time to…read moreexplaining how to maintain hot tub. Even told me to bring in water samples to get FREE analysis. Plus they have some cool stuff. Got a floating cup holder.

Customer service is awful. The sales reps have very little knowledge of pools and equipment and…read morecan't answer basic questions about the products they sell. Clearly the employees receive very little training. The manager is the worst. Asking a simple question like "what is the life expectancy of this filter cartridge" should never be answered with "I don't know". I will never give this store my business again. This is why people turn to online purchases.

Everything you need is here and Casey and rest of the staff are great.Overall all of the staff were…read moreamazing and great service

They Installed a heater in March. when we went to use it in May it wasn't working. The tech came…read moreout and said "It will never work." You do not have the right gas line. So they ordered something incorrectly, installed it knowing it would never work. Followed up 3 weeks later with an estimate to correct the situation for an additional $6400.00!!!!!. They removed it and now want me to pay for the labor to originally install it!

Tom and Tom arrived at my house with all the equipment needed to open my pool for the year. They…read morewere straightforward and intricate with each step. I really appreciate how they walked me through each step so I knew what was going on. I will be sure to use them again for closing at the end of the swimming season. The quality of work was top notch for the price I paid. Tom and Tom were actually charged me less than what was quoted because the pool was clear when they removed the winter cover so no extra steps to vacuum. I appreciate the great job done on my pool to get it open for the year. Thank you.

Wny pool service did an outstanding job opening our pool. We would definitely recommend them for…read moreany pool service

Had a horrible experience with their appliance department which would really make me think twice…read moreabout ordering any appliance from Home Depot ever, ever, ever again, but overall the experience in this store is fine. Aside from their appliance logistics, every employee has always been nice and helpful. Special shout out to the guys in the wood/carpentry department for being extra cool and helpful. Their staff have helped me load in a grill to a van and really gone above and beyond while helping out. So skip the appliances, but fan for other building needs.

**THE LINK YOU provided does not work. It just takes me to the HD website**…read more *I don't know if this was the location. A sales guy came to us. We had the Home Depot contractors come and refinish our kitchen. Reface cabinets, new cupboard doors, and a peninsula built. The sales guy Andrew (who said "I'm not a typical sales guy") was extremely pleasant btw told us for an order placed on 9-24-2025, we would be completed for that Thanksgiving. Construction started on 12-29-2025 and I signed the complete paperwork in February or March. We were told we shouldn't have been told that from our not-sales guy. Too much to say here. Bottom line is we are extremely disappointed with most of it. Things don't line up, cupboard doors needed to be reordered at least twice, soft close hinges and slides get stuck and the material chips very easily. For $20k plus, we feel taken with the poor quality and length of time taken to complete ESPECIALLY being told a lie. And of course no one will return our calls or emails. Now I know people probably have had positive experiences and that's fantastic! We were not one of them.