Way too cluttered disorganized and a personal wheelchair cannot get around. Had stuff falling on me and almost had the big hello Kitty block me from exiting read more

My girlfriend and I have been consistent, long-term customers at this location for over a year. We've spent well over $1,000 here in total, including more than $250 during our visit today alone. At checkout, we attempted to redeem a completed stamp card for the $5 discount offered by the store. The owner refused to honor the card, stating it was invalid because it did not have a staff signature. The card itself was issued by this shop, and it appears a staff member simply forgot to sign it. Despite this, the owner would not accept it and spoke to us in a way that made us feel as though we were being accused of trying to cheat or steal over $5. As long-time, regular customers, this was extremely disappointing and unnecessary. We would never risk our integrity over such a small discount, and it was upsetting that our loyalty and history with the store were completely disregarded. The shop does carry some cute items, but the customer service--particularly in how this situation was handled--left us feeling frustrated, embarrassed, and unwelcome. If you value respectful customer service and being treated with basic trust, this may not be the place for you. read more

Sanrio Pasadena - Receipt - Toy Stores Near Me - Pasadena, California

I love hello kitty but man is this place over priced small plushies $50 and up over crowded can't really see much I mean tiny notebooks $8 come on now . I looked up the plush I wanted an it was $25 elsewhere and yes made in china as well. Place needs to get cleaned up more organized and dusted. read more

Sanrio Pasadena - 50.99 - Toy Stores Near Me - Pasadena, California

A small space that's been in the area for about 15 years now! It's pretty pricey imo. There's a lot of shops nearby so metered parking is the most convenient. The shop owners were nice and asked if i needed a basket or any help! The sanrio products they have are recent releases too (2021/2022) If youre in the area and you want to treat yourself, I think this shop is a great way to find some cute keychains or stationary! read more

Sanrio Pasadena - interior - Toy Stores Near Me - Pasadena, California

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I have purposefully skipped visited this location for many reasons, one being the amount it would cost me if I brought the entire family. The little ones have now gone full Hello Kitty and like Mommy, Daddy feels the burn. Tiny shop but excellent service and the owners were very nice and accommodating. The selection of Hello Kitty items from Japan was a huge plus because others don't have the same inventory. Great value for the limited items because in the HK world, collectors notice. Spent an obscene amount here and now our little one has a chococat fixation. Guess what he wants for Xmas. I will definitely be back because there is a tea set, slippers, giant size plushie, backpack.....and the list goes on and on. Looking forward to coming back. I say that I wont bring the family but that is really the best part. Keep on Yelping read more

Plenty of PAID street parking (pro tip if you go on a Sunday some of the street parking is FREE) the store is small but crammed with so much cute stuff. Be prepared to spend some $$$, some of the items are decent priced but i bought a plush that at the time had no sticker price and it came out to $50?!?? but I get it, Pasadena rent is probably super expensive. The young lady at the counter was super helpful in helping me find items through all the cute clutters. I wish I could have gotten a surprise bag (not sure how much those cost) but they ran out read more

I didn't buy anything but I was just looking at the goods at this store. The selection of Hello Kitty dolls are impressive but I noticed alot of the toys were unwrapped and had smudges on them. It's a good store for Hello Kitty toys just examine them closely. read more

Sanrio Pasadena - Outside - Toy Stores Near Me - Pasadena, California

This is a very well stocked Sanrio store. My friend is obsessed with Little Twin Stars but it's not one of the more popular characters so it's not normally stocked elsewhere. This place always has cool new stuff! We come monthly and my friend usually finds herself spending ~$100 each time! The owner also stocks items that are usually found in Japan. Currently, she has these really cute toast shaped plates and curry bowl plates! read more

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Hanging around pasadena for years now and I never knew they had a Sanrio location here! My boyfriend called to see if they had a specific item in stock and provided the item # from the Sanrio website. At first, the owner said they unfortunately did not have it. However, they called us back & said they do! The item # was just different from the Sanrio website, which is totally understandable; I liked how they still took the time to look for it and call us back! The items in store are super cute & they had different collectibles that I have never seen from other Sanrio stores. They had some items imported from Japan too, which I thought was super neat. They don't allow food/drinks inside, so they do have a cart in front of their door to leave your food/drinks. We can tell it's a family owned business, and we would definitely visit again! read more

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I have loved Hello Kitty since I was a little girl. Although it was expensive at the time and still is, my mom would express her love by taking me to Sanrio. She was not allowed any family money and didn't make much of her own but she gave me all she could. According to my elementary friends, I had almost everything. I wasn't going to come in because I already shop too much. Some people buy things to fill a void in their life but I LOVE Hello Kitty and I'm torn between collecting and or hoarding. As someone who knows the merchandise really well and all the collaborations, this store was tiny but packed and stocked with all the goodies. I am a proud RN and I found the cutest tokidoki for Hello Kitty reel badge. I currently have a bedazzled Hello Kitty badge holder that I received as a gift and it has lasted many years. I especially like the Christmas items and found a Christmas bow that looks even cuter on. And lastly, I got a box of Hello Kitty Christmas Cards for future gifting. Hello Kitty lovers typically gift other collectors unique Hello Kitty items as the creator of Sanrio's success was based on making people smile though the art of gifting. read more

Sanrio Pasadena - My Hello Kitty haul ~ - Toy Stores Near Me - Pasadena, California

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Adorable store with adorable products! Got a free gift with our $50 purchase! Yay Will visit again and shop read more

My favorite favorite Sanrio store!!! This place is heaven for any Sanrio fans who are stationary lovers!! It's a store that's neatly packed with lots of stationaries, all sorts of kawaii pens, pencils, memo pads, notebooks, stickers, planners, lettersets, etc. I used to go to several other Sanrio stores but after moving to Pasadena late 2019, I decided to check out this local Sanrio. First time I went, I was able to find some super cute My Melody memo pads that are for sale in Japan only at less than $3 each. When I mentioned I was looking for Christmas cards, the store owner Emily was super nice and looked for their storage cabinet and was able to find me 2 last boxes. Then the following week I went back hoping to find some new arrivals, and Emily immediately remembered me as I stepped into the store and asked if I was looking for more memo pads and showed me some new ones. I was able to grab a whole bunch of 144pages large memo for $3.50 each. Left as a super happy customer. Since then I've become a frequent customer. I would call in the morning and ask for some items and the store associates Zoe helped me several times. She always patiently tells me the price and quantity available and are always willing to pull them aside and hold the items for me to pick up later that day. Emily, Zoe and everyone else work there are super sweet. I sometimes brings my little toddler and they would all keep a close eye on him, and keep reminding me to watch over his head or fingers while i was too into checking out the cute items. They never complain when my little toddler sometimes accidentally knock some item off to the floor but instead would entertain him around the store so I get to stay a little bit longer. During the My Melody Meet & Greet in Jan, Emily patiently took pictures for our family again and again just so we can get different shots with the super cute My Melody in different poses. Comparing with the other Sanrio stores with lots of store associates working different shifts, I fell in love with Sanrio Pasadena because I get to speak with the owner and share my thoughts and favorites, and the whole shopping experience feels so so much more personal when the people work there all know me in person, my favorites and what I usually looking for. It's true that the store aren't as big and spacious as the other ones, however, it's a store that is filled with tons of kawaii goodies, always neatly organized, and receiving all the new merchandise at the same time as other stores. They are also very proactive in offering stamp cards and the FOTM pins, and everything purchased are always packed well. These days when the store is only open for curbside pickup due to COVID-19, I was able to place some order through their Instagram account and pickup at the store. Emily would personally bring the purchase to my car and everything is always correct and very well packaged. If you haven't visited Sanrio Pasadena yet, check out their Instagram account for pictures of new arrivals and don't hesitate to send a DM for any inquiries ^^ read more

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I had been going to the location in the Brea mall for over 30 years since I was a child in the 1980s before they finally closed it down several years ago. In all those 30 years, I don't think I'd ever gotten the amazing customer service that I received with my daughter when visiting this location. I made the 45 min trek from northern OC because their store looked like they had the best selection. It was smaller than I thought it was, but BOY did it have EVERYTHING!! My daughter saw all the giant character stickers on the window, and from the moment she entered, they greeted her and talked to her during our whole visit. From stationery to plush to clothing, they even have a small selection of Pusheen and tokidoki items here!! They are near the Huntington Library too, when I visit the center next month I am definitely bringing my daughter back here!! Thank you so much to the couple who helped us, and making my daughter's first visit to Sanrio a very memorable one! read more

Love love this store and their staff! I was in search of an Olympic HK figurine and they had it in stock. I found them via Instagram and was able to place my order, pay for it via phone and staff shipped it right away. I received my product within 2 days and it was wrapped securely and safe. I am super impressed with how they run their business and how they value their costumers. I will definitely stop by when in California. Thank you so much! read more

Sanrio Pasadena - Olympic 2020 HK figurine. - Toy Stores Near Me - Pasadena, California

Super cute and small store. It was very cramped but they had a lot of adorable trinkets and imported goodies from Japan. The prices were very expensive so i didn't buy anything because I'm lowkey broke. It was nice looking around though. read more

Wow where do I start. First, my favorite character is PPP (PomPomPurin) and he is kinda hard to find, and trust me, I looked from many other stores across different states. This store had a WIDE selection of not only EVERY character but a variety of things within each character. They had pillows, plushies, pens, hair clips, soap dispensers, key rings, blankets, cups, capes, hats, wooden and normal calendars, jewelry ... must I continue? Basically they have just about everything or atleast more of a selection than any other of the Sanrio/Sanrio related stores I have ever been too. The shop itself is small, but do not let that discourage you, it's jammed back with goodies and the best part was that the owners were so kind! The store seems to follow Retail price as a regular Sanrio store, which in my opinion, is the best part. It's worth the travel too, won't be disappointed, I was very happy with my purchase. OH! The store has a LOT of Japanese exclusive items as well from Sanrio. So this is literary the best spot to go to or shop online at their store. Attached are some of the highlights of my purchase ~ read more

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I love this Sanrio store!!! I had such a nice experience here overall 10/10 :) My first initial thought when my friend and I walked in a couple days ago was "oh wow it's very small " thinking we wouldn't find much... We were very wrong! They had so much stuff and it was all so tidy and organized! The woman and man working here were both so nice and welcoming!!! Greeting and engaging with my friend and I while in the store! The woman also came over to bring my friend and I baskets to hold our stuff in as we had our hands full and got too excited to even think of a basket haha. Which was very sweet of her! They were also very caring during check out and told us about their i believe it was called a stamp card, with them. As I was walking out I noticed the most adorable pen and couldn't leave without it and joked about how I had to purchase it which made all of us; my friend, the woman and man laugh. Such a amazing experience and can't wait to return to this location! By far my favorite read more

Sanrio Pasadena - Said pen I couldn't leave without - Toy Stores Near Me - Pasadena, California

My partner and I visited Sanrio Pasadena around the end of May. We both absolutely love the plade and the owners were super welcoming, amiable, and knowledgeable. We had so much fun shopping here, definitely a great experience. We specifically flew down (I'm from SF, my partner from Florida) here just to visit the Sanrio stores and by far Sanrio Pasadena was our favorite among the rest of the Sanrio stores in SoCal. Can't wait to visit again!!! read more

LOVE the staff, LOVE the product. The staff and management is always super helpful, friendly and go above and beyond. Thanks Sanrio Pasadena. read more

Don't shop here...The items have no price tag and she'll overcharge you, and items are non-returnable.

The staff was very kind and helpful unfortunately the store is poorly merchandised. It's hard to see the items in the disorganization.

I absolutely love this store!! It's definitely less busy than most of their locations (at least when I went) and a little smaller. Everything is super cute and relatively high quality, but REALLY expensive. I bought a small plushie, a scrunchie, and barrettes and it ended up being 50$ read more

Best place to get some kuromi and my melody plushies and other stuff. Plus it's independently owned so yay !!!!

Sanrio has a tiny home in Pasadena with lots of goodies! I come here for gifts and stationary needs - I like this location has a pretty good stock! Located on busy Lake Street- can't miss it! I truly love this quaint store and only wished they were even bigger! read more

Omg I love this store when ever I'm in Southern California I have to go here or make my bf. I have found such cute things and school stationary for my child. Great selection and you get a stamp card! Oh the nostalgia read more

With sanrio stores dwindling, I had to make sure I came by here during my recent trip to la. They have incredible in inventory! I spent a good 300.00 on super cute things that I dont need. And I got a parking tickets because I was at the store a minute too late. Hmph, city of Pasadena, I consider that violation a donation to your beautiful city, makes me feel better. Anyhow, the woman at the store was friendly and clearly understood the nostalgia hello kitty and friends brings out in me. I'll be back...if they continue to stay in business. read more

Sanrio Pasadena - Sanrio store front and my super cute princess. - Toy Stores Near Me - Pasadena, California

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I love this store. It is very small but the amount of things they have is insane!!! However I do agree that the owners (being the lady and the guy) just stare at you and pretend to work around where you are to make sure you aren't stealing. They were very suspicious of my sister, brother in law, and I until my sister began asking them for the pricing on very expensive and limited edition things which I guess made them know my sister was about to buy something expensive making them give us better customer service. I'm not sure if it's because they're colorist, they heard us speaking Spanish, or if they are like that with every customer that walks in. But aside from them, the store is very cute and well organized read more

This is the BEST Sanrio around my neighborhood. They have Japan exclusive products at reasonable prices. Small store with BIG and unique selections. Friendly staff. Easy parking. My favorite place to drop by on a weekend. :D read more

Super small store and way overpriced. There were three workers in there today and I just felt so uncomfortable because they were just watching you the whole time. One was standing by the door, one at registers, and the other was fixing displays. read more

I mean customer service was okay. I saw her treating other customers way better her and I guess her son we're looking at me the whole time if I wasn't near them. I got money I had sold out hello kitty jersey come on I am willing to spend money but after that I just brought little stuff don't judge your customers I brought my stuff but I honestly want to return everything based on how they treated me. I went in extremely happy of course overall hello kitty and friends are my absolutely my favorite any store I go to but I walked out extremely disappointed and frustrated also no price tags they charged me 7$ for a fucking pen. Just go to daiso Japan they have hello kitty stuff and it's very cheap. I regret wasting my money here read more

I like coming here they always have the latest hot trends. Even though the store is small they carry everything! Just ask them and they can find it :) read more

Walked into store with hubby and son. I am a long time Sanrio fan and have visited many locations through my life and I never felt so bad about visiting one. Upon walking in there was another couple who was asian (like the store owners) and the female owner and man were minding their own business as they were browsing. But As soon as they saw us (obviously brown Latinos), the man walked over to the front door and she walked to the back room, I believe to maybe go watch cameras. I was shocked and I felt extremely sad. I have never stolen anything in my life and I came with good money to spend for Mother's Day. At this moment I felt forced to have to only buy my 80$ worth of items because I didn't want to look guilty if I walked in and didn't buy something. I wish I had the courage to walk out without buying anything. I would have bought more if this experience didn't happen. If you notice, there are other reviews just like mine buried deep under "happy/satisfied" asian customers. I won't be going back to this Sanrio store that doesn't want to live up to the Sanrio slogan. I did not leave with a smile at all. read more

I wouldn't recommend coming to this store they have really bad customer service. I bought one of their keychains with the characters in the car and it broke two days later I brought it back to the store and I asked them if I can exchange it and they told me no because it looked like somebody dropped it. I never dropped it , it Disattached on it's own and you can clearly tell. she acknowledged that as well and they would not let me exchange it so I obviously wasted my money. I was very upset. read more

The very best Sanrio store ever! There's so much to look at , so much to buy I can't even explain how happy we are with our Haul. The owners were very very friendly & they have a stamp card / loyalty card that is a plus! They have awesome mystery bags for $34.99 if I'm not mistaken. :) will be returning next month for some SANRIO SEROTONIN THANKS read more

Firstly, this store is LOADED with a bunch Sanrio goodies and they always seem to be fully stocked all the time! Every time I turn my head, I see something I like! Also, they respond almost instantly on their IG if you have questions. They also are so gracious about holding items for you if you want something! Secondly, please do not listen to the bad reviews. Giving them one star is absolutely unfair as I doubt what they experienced was THAT bad. I have went to ALL and I mean ALL of the Sanrios in the SGV area and the other Sanrios around and this one is by far my FAVORITE! Being a guy that likes Sanrio, it can be quite intimidating going into these types of stores, but I NEVER feel uncomfortable here. The lady (who I believe is the owner) is always so helpful and greets me every time with so much enthusiasm and warmth! Her husband (I believe) is also very nice and helpful! I've came here several times already and have spend a good amount of $$ here and am so very happy to do so! I leave every time feeling very happy and satisfied! I hope others will continue to support this store and realize that we're lucky to have the luxury and convenience of shopping for these types of items physically in a store as opposed to ordering online. read more

This was the best Sanrio store I have been to by far. The lady/manager was so nice and welcoming. This is the BEST store with a kind atmosphere and amazing original products. read more

It's so SMALL inside! Like..You can pretty much take 5 steps, and you've walked around the whole store. Very crampy inside. The girl working was very sweet..but..they don't have any iPhone5 cases..and she said they wouldn't have it for a long time. Boo :/ read more

I was at Sanrio here earlier today to pick out several birthday gifts and the lady that was working was SO HELPFUL and very nice! Very pleasant 5 star experience! read more

The owner always goes over and beyond with customer service. I have been shopping here for the weekly releases. She is son friendly and chatty, remembers all my inquiries from even years ago! Unbelievable memory, and she pretty much knows her inventory and price of items by heart. She's down to earth, so be nice. She is a Sanrio fan like the rest of us since childhood! read more

It was my very first time shopping in this store today and the 2 sales associates - were friendly and helpful. As soon as I walked through those doors, I felt welcomed & that they appreciated my presence & business. They have a greater selection of merchandise. I recommend you shopping here for sanrio stuff. read more